Ismary Esther Williams

Orlando, FL ∙ (786) 419-2852 ∙ Ismary.Williams@gmail.com ∙ www.linkedin.com/in/ismarywilliams

EDUCATION
University of Central Florida, Rosen College of Hospitality Management Orlando, FL
Bachelor of Science in Entertainment Management May 2024
Relevant Coursework: Entertainment Production, Digital Marketing in Entertainment

Valencia College Orlando, FL

Associates of Arts in General Studies December 2021

PROFESSIONAL EXPERIENCE
Miami Dade College Global Medical Brigades Miami Gardens, FL
North Campus Co-Director August 2017 – May 2018
• Congregated students and medical staff to collaborate with regional communities in the implementation of sustainable health systems.
• Produced a performance fundraiser on campus to support projects for clean water, sanitation, and economic development in a tiny
hamlet in Nicaragua.
• Supervised a group of 75 performers, crew, and volunteers that helped to raise $1,200 for the brigade fund.
• Maintained deadlines for the campus and the organization.

The Lodge at OSC Orlando, FL

Front Desk Agent August 2019 – July 2021
• Shaped a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction.
• Facilitated tasks and projects as delegated by the Front Desk Manager and in collaboration with the Front Desk Staff.
• Expedited guest experience with safe and efficient check-ins and check-outs, briefings, and reservations.
• Implemented appropriate safety measures for employees and guests during the height of the COVID-19 pandemic including ensuring
mask availability, regular sanitization, and temperature evaluations.

The Lodge at OSC Orlando, FL

Front Desk Supervisor July 2021 – April 2022
• Coordinated wide-ranging administrative, financial, and service-related functions through taking monthly dues and collecting other
types of payment.
• Generated a comprehensive and detailed record of 196 rooms using Oracle’s OPERA software.
• Served as Manager-On-Duty in the absence of the General and Assistant General Manager.
• Professionally maintained a strengthened relationship with JetBlue corporation and their executive members.

XpresSpa Orlando, FL
MCO Guest Service Coordinator April 2022 - Present
• Promoting best-in-class customer service by greeting and assisting customers and leading on the sales floor.
• Partnering with Spa Manager to maximize results through selling retail products.
• Collaborating with Spa Manager to maintain positive employee relations though open and effective communication with the team.
• Improving confidential and protected consultation process between customers and assigned Therapist.

Rosen Road to Fame Festival Orlando, FL

Production Assistant, Stage Manager August 2023 - December 2023
• Assisted during the production process daily, performing numerous tasks as needed including distributing production schedules,
coordinating between departments, and ensuring adequate material availability.
• Escorted and micing guest speakers to designated areas and coordinating ushers.
• Assembled equipment and support structures and dismantled post-show.
• Aiding performers with audio, lighting, and other miscellaneous tasks.

SKILLS
Language: Fluent in English and Spanish
Computer: Proficient in Microsoft Office (Word, Access, Excel, and PowerPoint), Canva, Adobe, and Oracle’s OPERA
Social Media: Proficient with Facebook, Twitter, Pinterest, Instagram, LinkedIn, YouTube, and TikTok