TEAM: NICOLE

QUALITY ASSURANCE ANALYSIS

(September 04th to September 05th)

PRODUCTION PROGRESS:

LAST AGENT PERFORMANCE BREAKDOWN (05.10)

AVG TALK TIME DURING : 00:05:20 - 0:06:24

CURRENT TALK TIME : 00:04:27

NOTE:
● There is a considerable low amount of overall calls

● It suggests getting a new database in order to improve the production.

● TIP: 1.500 healthy dialable numbers per agent will work efficiently during
10 days. Since usually databases include several damaged numbers, it is
suggested to provide twice this amount of contacts for the 10 days period.

Q.A DEPARTMENT