Republic of the Philippines

Department of Education
National Capital Region
Schools Division Office of Quezon City
NORTH FAIRVIEW HIGH SCHOOL
North Fairview, 5th District, Quezon City, Metro Manila

Learning TLE 9 Date April 3, 2024

Area and FRONT OFFICE
Level SERVICES
Facilitator Zarah Joy L. Coverage 4th Quarter
Columnas
Section/s 9- Radium
Time 4:20-5:10 PM
I. Objectives
A. Content Standard:
The learners demonstrate an understanding of providing porter services.

B. Performance Standard
The learners independently provide porter services.

C. Learning Objectives
At the end of the lesson, the students are expected to
1. welcome and direct guests promptly on arrival to the appropriate area for
registration,
2. demonstrate how to assist guest with luggage, and
3. understand the importance of porter services in enhancing guest
experience.

II. Subject Matter Topic: Provide Porter Services

Sub-Topic: Handling Guest Arrival
Materials: PowerPoint Presentation, projector, videos
Reference: LM-Front Office Services,
Module 4 Providing Porter Services by Aishwarya Arya
III. Procedures
A. Preparatory  Prayer, Greetings, Checking of Attendance, Checking the cleanliness and
Activities orderliness of the classroom
B. Review of the
past lesson/ Drill Handling Guest Complaints

C. Motivation
Read the statement carefully, thumbs up is the statement is correct and
thumbs down if not.
1. Always greet the guest first.
2. Say aloud the room number of the guest.
3. Let the guest open the door since it is their room.
4. Lift luggage carefully.
5. Look at the guest when the front officers introduce you and gives
you the room key.
D. Presentation of
the
Lesson
The students will watch a video about a hotel porter assisting guest with
- Activity
their luggage and welcoming them at the hotel entrance.

- Analysis After watching the video, the students will answer the following question:
1. Why is it important to greet guests warmly?
2. How can you ensure guest satisfaction during arrival?
3. What are the responsibilities of a porter during guest arrival?

-Abstraction
 Bell Boy – handle guest luggage at the time of arrival/departure or
any luggage movement.

Functions of Bell Boy

1. Welcome guests at the entrance.
2. Open door for the guest.
3. Assist in unloading luggage from cab.
4. Assist guest during check-in.
5. Provide escort and luggage assistance.

Escorting and assisting guest to his room:

1. Greet the guest when the front officer introduces you.
2. For confidentiality and security of the guest, do not say aloud the
room number.
3. Assist guest with their luggage.
4. Load luggage to the cart.
5. Direct guest to the elevator.
6. Start the elevator.
7. Escort the guest to their room.
8. Enter the guest room.
9. Hold the door open to let the guest enter.
10. Place the luggage properly.
11. Check for the functionality of the room.
12. Show the guest the room features.
13. Thank the guest and politely leave the room.
E. Application
Guest Arrival Simulation. The students will be divided into six groups
wherein they have to demonstrate how to handle guest arrival as a bell boy.

IV. Generalization
Hotel porter is a staff member in the hospitality industry who assist guests
with their luggage and provides various other services to ensure a
comfortable and pleasant stay at a hotel or resort. They often the first point
of contact for guest upon arrival and play a crucial role in providing
excellent customer service.
V. Valuing
Porter services sets the tone for a memorable stay and ensures that guest feel
valued and well taken care of.

VI. Evaluation
The students’ role playing will be graded by the rubrics below.

VII.
Agreement/Assign What are the guidelines in handling guest departure?
ment Reference: LM-Front Office Services,
Module 4 Handling Guest Departure by Aishwarya Arya

PREPARED BY:

ZARAH JOY L. COLUMNAS

Teacher I

CHECKED BY: NOTED BY:

SYLVIA O. BENEDICTO MA. ELENA D. ZAMORA

Master Teacher I Head Teacher VI, TLE Dept.

APPROVED BY:

LAUNCELOT T. LAUIGAN, EdD

Principal IV