EQ HSPs Faci Guide 0115 Final For TOT

Harnessing the Power of Emotional
Intelligence for HSPs

Facilitator’s Guide
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Harnessing the Power of
Emotional Intelligence for
HSPs
Facilitator’s Guide
January 2017
This document is made possible by the support of the American People through the United
States Agency for International Development (USAID). The contents of this document are the
sole responsibility of Campaigns and Grey, Inc. and do not necessarily reflect the views of
USAID or the United States Government.
Harnessing the Power of Emotional Intelligence for HSPs: Facilitator Guide Page|i
Table of Contents
Acronyms..……………………………………………………………………………………….. ii
Acknowledgements………………………………………………………………………………. iii
Overview…………………………………………………………………………………………. 1
Nature of the Program…………………………………………………………………………… 2
Part 1: The Feelings - Understanding the Fundamentals of Emotions…………………………… 5
Part 2: The Brain - Discovering Emotional Intelligence………………………………………….. 23
Part 3: The Balance - Skill Needed to Manage Emotions…………………………………………29

Harnessing the Power of Emotional Intelligence for HSPs: Facilitator Guide Page|ii
Acronyms
BHW Barangay Health Worker
DOH Department of Health
EQ/EI Emotional Quotient/Emotional Intelligence
HSP Health Service Provider
IPC/C Inter-Personal Communication/Counseling
FP Family Planning
MCH Maternal and Child Health
TB Tuberculosis
Harnessing the Power of Emotional Intelligence for HSPs: Facilitator Guide Page|iii
Acknowledgements
The content of this course is drawn from the collective research of the Consultant who developed
this module. She is a Certified & Licensed EQ trainer from three organizations based in the US
with focus on Emotional Intelligence. It includes all major findings of long-term research, related
doctoral studies from universities and other leading research efforts, extensive research that
consulted papers, books, instruments, web sites, and other relevant sources in addition to the
consultant’s experience.
It also includes EI research initiatives of the Emotional Intelligence Training and Research Institute
(EITRI), dissertations, articles, current research, and webfolio.
This material was prepared for the sole and exclusive use of all Health Service Professional (HSPs)
of the DEPARTMENT OF HEALH (DOH). This material should not be disclosed or
distributed to any third party other than as agreed in writing. We assume no responsibility, or
accept any duty of care or liability, to any third party who may obtain a copy of this material, and
any reliance placed by such party on it is entirely at its own risk.
This course was designed specifically for the needs, concerns, and context of the HSP and the role
of EQ in helping them deliver patient-centered care. It is not advised by the developers of this
module to apply the content found herein to other trainings such as leadership training, mentoring
and coaching, or human resource/talent management. While the principles of EQ can be applied to
the aforementioned topics, context framing, the characteristics of the trainee audience, as well as
the unique needs of the industries to which the audience belongs require nuanced content to
achieve the desired learning outcomes. Effective EQ modules look first at the development needs
of the participants, and a cut-and-paste method will inevitably shortchange the participants and
diminish the power of harnessing EQ in their lives.
Harnessing the Power of Emotional Intelligence for HSPs: Facilitator Guide Page|I
Overview
This training module strengthens the level of awareness among HSPs on how emotions affect
actions and the importance of Emotional Intelligence as a foundational competency in improving
patient care with the right interpersonal skills and influence.
In general, this module helps HSPs in their effective delivery of patient-centered care and
understand how emotions affect job performance and productivity. The focus is on improving and
developing the capacity of HSPs to maintain a more positive interpersonal relations with their
clients, express empathy, and effectively deliver key FP, MCH, and TB messages to their clients.
This foundational program focuses on soft skills development among HSPs that would strengthen
their thought processes, consequently affecting their actions and behaviors leading to more
effective client/patient care, interpersonal skills, approach and patient relationships.
As HSPs greatly influence their patients, based on research, influence is a key component of
collaboration and building relationships. Research with the Six Seconds Emotional Intelligence
Assessment on 321 healthcare professionals, shows that a very strong link between EQ and
influence. Those with higher EQ scores also had a 37% advantage on influence.
This four- hour session aims to provide awareness and appreciation on the impact of emotions at
work. Training methodologies include lectures, group discussions, team sharing and personal
reflections.
As part and parcel of the DOH IPC/C training, this EQ module complements other parts of the
IPC/C module with the objective of improving the inter-personal skills of HSPs. It is designed to be
an integral module that builds on and provides a level of unity with the rest of the modules under
IPCC.
Harnessing the Power of Emotional Intelligence for HSPs: Facilitator Guide Page|2
Nature of the Program
This training workshop is designed to touch the hearts and minds of every HSP. The program’s
components deliver an exhilarating experience that will win them over to the notion of developing
and applying basic work principles anchored on Emotional Intelligence in all their interpersonal
interactions with their patients and with everyone on a daily basis at work.
Program Coverage
Part 1 The Feelings - Understanding the Fundamentals of Emotions

• Four Basic Emotions
• Science of Emotions
Part 2 The Brain - Discovering Emotional Intelligence

• Thinking Brain
• Feeling Brain
• T E A Approach
Part 3 The Balance – Skill Needed to Manage Emotions

• Emotional Intelligence and Relationships
• Dimensions of Emotional Intelligence
Part 4 EI & Healthcare

Practical Application Workshop (Work Scenarios)
Session Wrap- Up
Overview
Nature of the Program (con’t.)
Required Materials
Facilitator’s Guide 1
Flip Chart Markers 2
Flip Charts 2
Laptop, Projector, Presentation Deck 1 each
White Board 1
White Board Markers 2
Clicker 1
Participant sign in Sheet 1 per class
Name Plates 1 per pax
Pens 1 per participant
Notebooks 1 per participant
Masking Tape 1 roll
Participant Materials 1 per participant
Multimedia – Audio output (if any)
Logistics
• Engage a leader to open up the session and explain the rationale why
every HSP needs to attend this session (as required)
• Prepare seats for all participants in a fish bone structure. 5 tables with
a maximum of 5 participants per table
• Provide flipcharts, markers, name tags and microphone (if necessary)
• Coordinate refreshments/ meals as necessary
• Provide copies of Participant’s Guide and other materials needed
• Ask the participants to fill up the evaluation form after the session
Facilitator Preparation
• Review the facilitator’s guide to have a comfort level with the contents, exercises, program flow
and time allotment
• Set up the training room and provide each participant with the ff:
• Participant’s Guide
• Name Plate
• Pen
• Notebook (if available)
• Ensure that all multimedia equipment are working
• Prepare flipcharts as required and ensure there are marking pens for use
• Arrive early for the session. One hour before is recommended
• Display the appropriate slide on the LCD screen for the participants to see as they enter
• Prepare the sign-in sheet and at the end of each session, handover to the appropriate individual
for organizational tracking
• Review site logistics (wash rooms, emergency rooms, caterers, smoking area and others).
Training Agenda
Introduction & Preliminaries 10 min
Introduction of Participants 15min
Part 1 - The Feelings (with exercises) 90 min
Break Time 15 min
Part 2 - The Brains 20 min
Part 3 - The Balance 90 min
Total Session Duration 240 min

Part 1:
Feelings - Understanding
the Fundamentals of
Emotion
SLIDE 1
Display the Title Slide as the

participants arrive
Welcome participants to the session
Let the participants introduce

themselves.You can ask them to make
use any letter of their name, to describe
how they feel today, or any creative
introduction to describe their emotion
when they entered the training room.
Introduce yourself and welcome

everyone to the session
Say:
This session has been designed to help you
as HSPs with the basic awareness,
knowledge and principles of how we can
effectively link our actions as health care
service providers with our patients. And all
these are anchored on the foundational
competency known as Emotional
intelligence.
SLIDE 2
Activity :
Pre-testing form will be distributed at this
point and faci will simply inform all
participants that we would like them to
assess their knowledge on Emotional
Intelligence
Say :
Many of you may have heard about the concept
of Emotional Intelligence. And you may have
questions about:
• Why Emotional Intelligence? Why EQ ?
• Does Managing Emotions really matter?
• Does it make a difference?
• How is Managing Emotions relevant to our
work life as HSPs?
• What has emotions got to do with our work?
• What skill is needed to manage emotions?
Can it be developed? How?
In this session, we will be guiding you about the

impact of our emotions to ourselves, to others
and to our work.
You may opt to draw on the white board the 3
buckets of our learning framework. . Manage
Oneself, Manage Others and Manage Work and
ask the attendees which bucket is the most
challenging.
You can also remind the attendees that we are
here to level up in our competencies as HSPs.
(you can write this on the white board provided)
And the dimensions of competencies would be
Knowledge, Skill and Attitude. You may ask them
their thoughts on which of these competencies is
the hardest to develop.
SLIDE 3
Say:
The design if this module for all HSPs has
been simplified and today we will have the
chance to understand how our emotions can
harm, can heal and how our emotions would
have a huge impact into our health and that
of our patients.
We never really get to discuss about the

effects of our emotions, but today we will
deep dive into the science of emotions and
how this would have an impact into our well –
being, its healing impact and into our
physiological state.
We all our own various experiences in dealing

with our emotions and today we would like
make sense of the impact of these emotions.
SLIDE 4
Say:
Our overall learning objectives (or high level
objectives) would be to create awareness in
understanding the principles of Emotional
Intelligence and to recognize the value of
applying EQ into our life and work as health
service providers.
SLIDE 5
Say:
In the next 4 hours, we will be guiding you
about the impact of our emotions to our self,
to others and to our work.
Learning Objectives are as follows:

• You will be able to understand the
science of emotions
• Understand the skill needed to
manage emotions
• Learn how to improve self –efficacy by
harnessing the power of Emotional
Intelligence
SLIDE 6
Say:
Our agenda would be three-fold and we will
be discussing about The Feelings,The Brains
and the Balance.
We have designed a program where we get

to create awareness and connect these 3
areas. And as we got through each part, we
will be sharing specific objectives.
SLIDE 7
Say:
Before we start, would appreciate if we can

turn off our cellphones or put them at silent
mode. We only have four hours and this is a
chance for us to display one dimensions of
Emotional Intelligence which is Self
Management.
Allow me to quickly share the impact of

looking at your phone. Any message will
always elicit an emotional response from you
and 3 things might happen. . . you get
stressed, you get excited and you tune off.
And it would be a waste if we miss out on
certain parts of this training design.
We all want you to be in tune with how you

feel today so to start this session, allow
yourself to share something extreme and
something quite about yourself.
Give them 2 to 3 minutes
Consider how we have described ourselves

and reflect on how this tie into the emotions
we most often experience
Then say, kindly share your descriptors or

what you wrote to the people on your
table
Give them 5 minutes
Note to faci: The objective is for them to

elevate their comfort level with the other
attendees.
SLIDE 8 + 9
Say:
We now get into the first part of this

session and we call this the “ Feeling Part”
The specific objectives of this module are:

• learning about the basic emotions
• understanding what drives emotions
• understanding how emotions drive us
Then say:
Let’s start with a team huddle and allow a
few minutes for the team to discuss and
ask attendees to validate their answers.
Do we control our emotions control or do

our emotions control us?
Then conclude by saying that we have

always thought that emotions control
us, today we will try to make sense that
indeed we do have control over our
emotions.
SLIDE 9+10
Say:
Let’s start this session with a story.
Read the story and ask them:

• Why do you think he ended his life?
• What propelled the father to be feel
guilty?
Make the attendees answer and

conclude by saying that all the red
words (red fonts) that they read on the
slide are all emotions. And these
emotions move people (add more of
your personal thoughts into the
discussion) and people move towards
actions.
Conclude by saying that if only the

father was able to manage his emotions,
things would have been better for him
and for his child.
SLIDE 11
Say:
As service providers, we are exposed to
different people ---are exposed to various
news daily and let’s take a recent case
featured.
Faci to please start connecting

this slide with situations of
Health service providers (faci
can give specific examples here
or you may opt to ask the
participants)
Note: Please find a story about a

service provider or service facility
which failed to deliver services,
illustrating emotions and attitude of the
HSP
SLIDE 12
Then process the slide/ situation;

emphasize the ideal role of the service
provider to include emotions and
attitude
Display Slide 12
Say:
Please reflect on this exercise and will give
you 5 minutes to work on this.
Initiate a team huddle and allow the
attendees to share their answers
Gather insights from them.
Conclude by saying that definitely how

we feel would really have an impact into
our actions. And being angry will also
hurt others as well, And it would be
best if we are mindful that we need to
manage ourselves especially when we
are angry or upset.
SLIDE 13
Who I am precedes what I do------

anything that we do is always reflective
of what we think.
Personal Engagement precedes

corporate engagement ---- How can I
possibly be effective at work if I am not
effective in leading my own life.
Our mental state at home if not

managed can always have an impact in
our work life.
Making a Choice --- it is imperative that

our choices emanate from a healthy
mindset. The need to reshape our
SLIDE 14 + 15
Self- Awareness handouts and give the

attendees time to answer (optional as
this is part of the pax guide already)
Say:
There are circumstances at work when we
get to manage our emotions well, kindly
recall an experience and another
circumstance where you were not able to
manage your emotions.
SLIDE 16
Say:
Given the situations that you have shared in
our previous workshop, please share your
thoughts on the ff question
(Team sharing):
Given the 6 categories that you see on this
slide, which category would you consider as
the foundation of all the other categories.
Validate their answers (it redounds to

having a huge impact into
RELATIONSHIPS)
Add by saying that :
Effectiveness – capacity to generate POSITIVE

results
Relationships – capacity to build and maintain

POSITIVE network
Health – capacity to maintain optimal energy
Quality of Life - capacity to maintain balance

and satisfaction
Decision Making – capacity to make sound

and meaningful decisions
Influence – capacity to inspire, encourage and

provide guidance to others
Conclude by saying that all these aspects

are present in our home life and our work
life and they affect each other but if there
is one category that connects all the rest, it
would be relationships.
SLIDE 17
Say:
The surprising truth about managing our
emotion is the impact this would have on
our relationships.
As health service professionals, we all can

relate to this and it is critical that given our
role and position, we need to be mindful
that anything and everything that we do
affect our relationships at work – with
ourselves and with our patients.
SLIDE 18
Say:
For purposes of clarity, allow us to share the
four basic emotions:
Anger – immediate danger in the present.

What is the impact of anger into your day?
(ask attendees)
Fear – potential danger in the present

I am sure that we all worry a lot, and worry is
part of fear. It is the fear of the future.
Let me ask you, what is impact of fear into
your day (ask attendees)
The 3rd emotion is Sadness and it is the loss in

the present
Ask : What is the impact of being sad into
your work? Your day?
Last but not the least, we have the emotion of

happiness which I am sure everyone in this
room would like to have.
Can you recall the feeling of happiness that you

have recently experienced? What was the
impact into your work?
Conclude by saying that emotions drive people

and people drive performance
SLIDE 19
Ask the attendees, of these four basic
emotions, how many can possible be
detrimental or dangerous?
Three out of four emotions can be

dangerous thus the need to manage them.
75% of how we feel everyday IF NOT
MANAGED can be detrimental to our
RELATIONSHIPS
Conclude by saying that anger is the worst

emotions and that truly emotions have
huge impact into our daily life. We are not
saying that we shouldn’t be angry, sad or
fearful. What we are saying is that we
shouldn’t stay long being angry, fearful or
sad.
Ask the attendees their reflections, then

correlate their answers to Slide number 15
(6 categories)
SLIDE 20
Say:
Anger is truly the worst emotion and I am sure
that everyone can relate to this. Remember the
story about the dad and the son?
Have you ever thought of what anger can do

to your our physiological state?
You can elicit some answers from the
attendees.
Anger is the worst emotion and as Buddha

would say ” Holding on to anger is like
grasping a hot coal with the intent of throwing
it to someone else, yet you are the one who
gets burned “
How does your body respond when you feel

angry?
Give time for them to share their answers

SLIDE 21
Say:
This slide shows that we actually have a range of
emotions and at the core would be the four basic
emotions.
The range of emotions can vary in terms of

intensity.
The Plutchik Model helps us to understand the

progression of emotions. Each petal of the flower
shows one of the 4 primary emotions.
At the points you see a less intense variation; in

the center a more intense one. In between are
secondary emotions – a combination of 2 primary
emotions. Only a few are shown, but it gives you
some examples; eg when you feel both anger and
anticipation, you have a feeling called
aggressiveness. When you feel joy and trust, the
result is love
Conclude by saying that since by far we now

know that 75% of how we feel everyday can
potentially be dangerous into our relationships
with people, it is imperative that we manage
these emotions.
SLIDE 22
Say:
By far, we are now made aware that our
thought process elicit a certain kind of
emotions that propels us to act.
It is NOT our thought process that make us
act. It is the emotion coming from that
thought.
Note: Put on the white board TEA

( Thoughts, Emotions, Actions)
Classic example:
You look at your phone during our session
and you read a text message or an email.
That message will always elicit a certain kind
of emotion that will propel you to do either of
these 3 things:
1. You get stressed

2. You get excited
3. You tune off
It simply supports the principle that our

actions come from the emotions that we feel
from our thought process, thus the need to
reshape our mental landscape.
You can write on the flipchart TEA – as a

reference point throughout the session
SLIDE 23
Say:
In a scale of 1 to 4, where 4 would mean
good management of emotions and 1
would mean low score. . . how would you
rate your skill in managing your emotions.
Allow time for participants to share

their answers with their table mates.
Conclude by asking: With the information

that we have shared by far, you think you
can now honestly say that managing
emotions is possible? (allow the
attendees to give their reflections)
SLIDE 24
Say:
What exactly are emotions?
Emotions are Physiological experience

which manifests itself in neuro-muscular,
respiratory, cardiovascular and
hormonal changes including
modifications in thought and behaviour.
With this simplified definition of

emotions, we are now enlightened why
our body responds to how we feel.
Then refer back to our TEA approach.

For every thought, there is an emotion
that will propel us to act.
Managing these emotions would surely

have a huge impact into our actions.
SLIDE 25
Say:
Let’s all have a table huddle, please discuss
if you agree with this statement “ “We are
shaped by our thoughts, we become what
we think about.”
Get inputs from each group and ask

them to defend their answers.
There will be cases when some would

disagree but just respect them.
Then share with them that yes, the life

each one of us lives is the life within the
limits of our own thinking.
Talk about the Law of Attraction: Law of

attraction is the term used for the belief
that thinking positively about something will
bring you positive results!
It could be anything from more money, any

material item, new relationships, better luck,
better interactions with people, and having
things work in your favor.
It's an easy concept to grasp, but it may

take practice and consistency to get it
down.
Conclude by saying that what our mind

can conceive our body can achieve.
SLIDE 26
Say:
As the famous American novelist,
Ernest Hemingway had taught us
• Before you Spend. . . Earn

• Before you Criticize.. . Wait
• Before you Talk. . . Listen
• Before you Pray. . . Forgive
• Before you Quit. . . Try
• Before you React. . . Think
Conclude by saying that the first five

are all reactions, and it is imperative
that we need to think well. Before we
react, we need to Think
Part 2:
The Brain - Discovering
Emotional Intelligence
SLIDE 27 + 28
Say:
We now move on to Part 2 of this learning
session – The Brains.
The specific objectives of this module are as

follows:
• Learn parts of the brain involved in EQ
• Understand how the brain helps
manage emotions
• Learn the hallmarks of the
Transformational Theory of EQ
As HSP, which state do you think is most

helpful for us in dealing with our patients.
Get the attendees to answer and ask

why they think that the emotions on the
left side of the screen is most helpful.
Emotions do come from our thought

process and propels us to act the way
we do.
SLIDE 29
Say:
The phenomenal power of our brain can truly
guide us into thinking either positively or
negatively.
Out brain actually has the feeling brain at the

Limbic system where emotions reside, then
we have the thinking brain at the Neo-
Cortex.
We need to have a good balance for both.

We need the Thinking brain to make us think
and we need our feeling brain to create
balance for our actions.
SLIDE 30
Say:
The challenge though is that our brain is
hard – wired to give emotions the upper
hand, meaning without the critical
processing, for any stimulus we actually
FEEL it first, thus the need to process and
balance our thinking process and our
feeling process so our actions are directed
into something more beneficial for us.
Part 3:
The Balance: Skill Needed
to Manage Emotion
SLIDE 31 + 32
Say:
Given the awareness we have on both the
Thinking and the Feeling, let’s get into the
next module on how do we create the
balance for both.
The specific objectives for this module would

be :
The objectives for Part 3 are:
• Learning the four dimensions of EQ
• Understanding why EQ is important on a

personal level and to your work as HSPs
• Practicing how to apply EQ to different

scenarios
A balance with one purpose: creating a win-

win situation for us and for others around us.
SLIDE 33
Say:
What skill do we need to manage these
emotions?
In 1995, the concept of Emotional Intelligence

was popularized by Daniel Goleman.
He came up with a book that was featured in

Time magazine as it stirred a lot of interest in the
business world.
e summarized the concept of EQ as the ability to

understand and manage one’s own emotions and
that of others.
As in our discussion, we now know the impact of

emotions into our actions and consequently into
our relationships with ourselves, with others and
with our work.
SLIDE 34
Say:
Building relationships is critical in our life.
As HSPs, building and strengthening our
relationship with our patients would
definitely mean that their experiences with
us as DOH representatives truly resonates
with our vision to helping them.
SLIDE 35
Say:
This would be the hallmarks of the
transformational theory of EI.
Ask attendees : Why Transformational?
Say:
• Transformational as this is a changing the
way we should think.
• A belief that developing a healthy
emotional mind is intentional and skill
based
• EI behaviors are intentional and wise
behaviors engendered by reflective and
constructive thinking patterns
• A belief that constructive/reflective
thinking can be effectively taught/learned
• A Reflective Process for Life-Long
Transformational Learning
• EI is an Intelligent and Meaningful Self
Direction
This last sentence captures the core of why

we need to manage our emotions. As HSPs, it
is imperative that we direct ourselves into a
meaningful direction as this would have a
huge impact into our patients and into our
jobs in general.
SLIDE 36 + 37
Say:
We will run through the 4
dimensions of Emotional intelligence
Say:
First dimension is Self Awareness:
knowing your strengths and
weaknesses
It’s the ability to know how you feel, why you

feel the way you do, and how your emotions
and actions affect people around you.
What are your beliefs? Do your emotions

and actions match what you say you believe?
Look at your relationships. How do these

people feel around you? Do you know when
you’ve been hurtful or insensitive?
What is your sense of “self-worth”? How do

you treat yourself? Does it affect how you
treat other people?
SLIDE 38
Say:
2nd dimension is Self-

Management
It’s about self-control—not
letting your disruptive
emotions get the better of you.
Do you know what circumstances

“trigger” your anger and other
disruptive emotions?
Are you able to admit it when you’re

wrong?
What skills do you need to develop—

like breathing, self-soothing, or self-
motivation—that will help you calm
down and control your reactions?
Are you mindful about the language

and emotions you use around other
people? Better if this ill be
demonstrated using SLEs
SLIDE 39
Say:
3rd Dimension is Social
Awareness—it’s about being
observant and making the
decision not to make every
situation about you.
How well can you recognize body language

—yours and others?
Do you understand the “games” people

sometimes play—saying one thing, doing
another, and feeling differently about the
whole thing?
Do you think before you speak or act?
4th Dimension is Relationship

Management—it’s about having
empathy, communicating clearly,
and treating others the way you’d
like to be treated.
How well can you handle and resolve

conflict?
Are you “kuripot” with praise? How can

you affirm other people more often?
Do you know the difference between

empathy and sympathy? How do you show
empathy?
We should probably invest in a strong

network of relationships – and in the
necessary skills you need to make that
happen.
SLIDE 40
Say:
As we are wrapping up our session, we
hope we have enlightened each one
about the importance of harnessing the
power of Emotional Intelligence as HSPs.
How this strengthens our relationships

with people at work and with our
patients, and how EQ links to
productivity and that constructive
thinking can be done as changes in our
“emotional brain” or the limbic system is
possible.
SLIDE 41
Say:
We now know that as HSPs, we greatly
influence our patients. And this influence
emanates from the experience that our
patients have with us.
Based on research, influence is a key

component of collaboration and building
relationships.
Research with the Six Seconds

Emotional Intelligence Assessment on
321 healthcare professionals, shows that
a very strong link between EQ and
influence.
Those with higher EQ scores also had a

37% advantage on influence.
SLIDE 42
Please read the slide and share your

thoughts on this.
Allow the attendees.To digest and allow

them to share their thoughts.
Note: We know that they will agree but

further explain that yes what’s eating us
up will truly have a huge into our actions
and behaviours which is then experienced
by others. A healthcare provides, let us be
mindful that our emotions are contagious
and if we start our day with the sincere
desire to really be of help to our patients,
SLIDE 43
Say:
What can we do differently?
From what we have learned, let’s go

through various scenarios that we can all
relate to.
SLIDE 44 + 45
Say:
Here are some sample scenarios

which we would like to run through
with everyone:
Facilitator to come up with notes

and their insights
SLIDE 46 + 47
Say:
Here is another case. Please share

your thoughts

and their insights:
SLIDE 48 + 49
Say:
How will you handle this differently this

time?

and their insights:
SLIDE 50 + 51
Say:
What about this scenario? What will

you do?

and their insights:
SLIDE 52 + 53
Say:
To summarize, it all starts with us from

our thinking process that will elicit a
certain emotional response to our
actions which defines our relationships
with others.
It’s important to realize that developing

emotional intelligence and applying it
effectively in our daily life is not an
event that a day of training can make
complete.
Rather, it’s a long process of self-

development, application, practices,
assessment, and re-assessment.
It’s an exciting journey of self awareness
and self mastery, not a destination to
reach at one moment.
SLIDE 54 + 55
Say:
To end our session and to link up our

session with your sense of reality
please jot done your thoughts on this
session wrap up.
SLIDE 56 + 57
Say:
Thank you for being here and we wish

you all the luck in putting EQ to
practice.
You all have what it takes to make

your work, your patients and your
world much better.
NOTES
NOTES
NOTES
NOTES
NOTES
NOTES

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Harnessing the Power of Emotional

Intelligence for HSPs

Nature of the Program…………………………………………………………………………… 2

Part 1: The Feelings - Understanding the Fundamentals of Emotions…………………………… 5

Part 2: The Brain - Discovering Emotional Intelligence………………………………………….. 23

Part 3: The Balance - Skill Needed to Manage Emotions…………………………………………29

BHW Barangay Health Worker

DOH Department of Health

EQ/EI Emotional Quotient/Emotional Intelligence

HSP Health Service Provider

IPC/C Inter-Personal Communication/Counseling

MCH Maternal and Child Health

Nature of the Program

Part 1 The Feelings - Understanding the Fundamentals of Emotions

Part 2 The Brain - Discovering Emotional Intelligence

Part 3 The Balance – Skill Needed to Manage Emotions

Part 4 EI & Healthcare

Nature of the Program (con’t.)

Nature of the Program (con’t.)

• Provide flipcharts, markers, name tags and microphone (if necessary)

• Coordinate refreshments/ meals as necessary

• Provide copies of Participant’s Guide and other materials needed

Nature of the Program (con’t.)

Nature of the Program (con’t.)

Introduction of Participants 15min

Part 1 - The Feelings (with exercises) 90 min

Break Time 15 min

Part 2 - The Brains 20 min

Part 3 - The Balance 90 min

Total Session Duration 240 min

Display the Title Slide as the

Welcome participants to the session

Let the participants introduce

Introduce yourself and welcome

In this session, we will be guiding you about the

We never really get to discuss about the

We all our own various experiences in dealing

Learning Objectives are as follows:

We have designed a program where we get

Before we start, would appreciate if we can

Allow me to quickly share the impact of

We all want you to be in tune with how you

Give them 2 to 3 minutes

Consider how we have described ourselves

Then say, kindly share your descriptors or

Note to faci: The objective is for them to

We now get into the first part of this

The specific objectives of this module are:

Do we control our emotions control or do

Then conclude by saying that we have

Read the story and ask them:

Make the attendees answer and

Conclude by saying that if only the

Faci to please start connecting

Note: Please find a story about a

Then process the slide/ situation;

Gather insights from them.

Conclude by saying that definitely how

Who I am precedes what I do------

Personal Engagement precedes

Our mental state at home if not

Making a Choice --- it is imperative that

Self- Awareness handouts and give the