QUALITY SYSTEM PROCEDURE Rev. No.

: 0 01/05/19
Aashita AE-QMS-P-03 Issue No.: 1 01/05/19
Enterprises
PROCEDURE FOR CORRECTIVE ACTION Page1 of 4

Document Distribution

No. Issued To Issue Date Issued By

Master MR 01/05/2019 MR
A Auditor (With MR) 01/05/2019 MR

Revision Record

Page Issue Rev. Change

S. No. Details of Change
No. No. No. Date
1 All 1 0 01/05/19 System Initialized As Per ISO 9001:2015

Abbreviations Used
CAR Corrective Action Report
FH Functional Head
CFT Cross Functional Team
HOD Head of Department

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1 Purpose:
To describe guidelines to eliminate or prevent the happening of non-conformities so as to improve quality
and productivity

2 Scope:
Non-conformity relating to product, process and quality system, for its root cause identification and
elimination, if possible

3 Responsibilities:

A cross-functional team (CFT) that decides suitable corrective actions

4 Guidelines:

4.1 Terminology

1 The terminology used in this procedure is adopted from ISO 9001:2015 and is as given on page 4
of this document.

4.2 Situations warranting corrective actions

1 Non – compliance observed during an internal or external quality, process or product audit (Refer
Corrective Action Request format for internal audit, certification agency’s reports for external audit,
process audit report and product audit report).

2 Customer complaints, customer rejections and on deviation from contractual requirements and
customer feedback including those having opportunity for improvements

3 Supplier performance trends.

4 Based on analysis of data, the CAPA are initiated through management review meetings also.

4.3 Methodology

1 To arrive at suitable corrective action for identified non-conformities, the use of problem solving and
Error-Proofing / POKA – YOKE techniques is encouraged. The formats for corrective and
preventive actions are designed in a manner to facilitate these things. If customer specifies some
specific format for problem solving and corrective actions, the same forms are used for that
customer.

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2 Efforts are concentrated on finding root cause of the problem and to eliminate it permanently. All
actions taken are proportionate to the degree of magnitude of problem and commensurate with the
risk encountered. The corrective actions are applied to other similar processes and products to
eliminate the cause of no-conformities.

3 Results of the implementation of countermeasures are monitor by MR by checking the degree of

improvement and if satisfied with the effectiveness of corrective action, they will close the action
plan. Any changes in work instructions / drawing / tooling / Jigs & Fixtures resulting from corrective
actions are incorporated in respective documents.

4.4 Rejected Product Analysis

1 The products rejected by customer are analyzed on every rejection and accordingly corrective
actions are initiated. The maximum time kept for identification of root cause is 15 days; however,
efforts are made to complete it as soon as possible.

4.5 Verification

1 The verification of corrective action is confirmed by monitoring the results over a period, and
analyzing the information through measurement, analysis and improvement.

4.6 Checking Effectiveness

1The effectiveness of corrective action is evaluated and is submitted in subsequent management

review meeting for further discussions by MR. The effectiveness may be judged by evaluating
reduction in – related non-compliance, customer complains, defects, system deficiencies, cost of
poor quality, improvement in product, service or system, or by any other suitable means.
5 REFERENCES:
1 Corrective Action Reports
2 Corrective Action Request Reports (CARs) For Quality System Audits
3 Corrective Action Requests Submitted To Third Party On External Audits
4 Customer complaints
6 RELENANT REFERENCES:
 Quality Standard procedure for control of non-conforming products
 Management review meeting records
 Analysis report of processes, suppliers etc.

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Terms Used / Related With This Document

Defect:
Non-fulfillment of a requirement related to an intended or specified use

Non-conformity:
Non-fulfillment of a requirement

Corrective Action:
Action to eliminate the causes of a detected non-conformity or other undesirable situations

Correction:
Action to eliminate non-conformity

Concession:
Permission to use or release a product that does not confirm to specified requirements.

Scrap:
Action on a non-conforming product to preclude its original intended use

Re-work:
Action on a non-conforming product to make it confirm to the requirements

Repair:
Action on a non-conforming product to make it acceptable for intended use.

Re-grade:
Alteration of grade of a non-conforming product in order to make it confirm to requirements differing
from initial one

Grade:
Category or rank given to different quality requirement for product, processes or system having
same functional use

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