To measure the level of the service quality of the school canteen, the following scale will be

used.
Numerical Verbal
Scale Interpretation
Rating Description
The canteen doesn’t have the ability to serve the
students. It doesn’t have any working facility,
1 1.00 – 1.74 Very Low tools, and even equipment. Also, the canteen
personnels doesn’t have any interest in serving
the students.
The canteen lacks the ability to serve the students.
It has facility, tools, and equipments but doesn’t
2 1.75 – 2.49 Low
not work well to serve or it gives poor service to
the students.
The canteen have the ability to give service to the
students. It have working facilities, tools, and
3 2.50 – 3.24 High
equipment. The canteen personnels give interest
to students that give service for them
The canteen have doesn’t lack anything in giving
service to the students. It has outstanding
4 3.25 – 4.00 Very High working facilities, tools, and equipment. It has
responsive and reliable canteen personnels that
gave an excellent service to the students.

To measure the level of the students' satisfaction, the following scale will be used.
Numerical Verbal
Scale Interpretation
Rating Description
The students are not satisfied with the canteen
since it doesn’t have any ability to give service. It
1 1.00 – 1.74 Very Bad doesn’t have right facilities, tools, equipment, and
canteen personnel that will give service to the
students.
The students are poorly satisfied with canteen
since it lacks the ability to give service. It doesn’t
2 1.75 – 2.49 Bad have well working facilities, tools, equipment,
and canteen personnel that give the right service
to the students.
The students are satisfied with the canteen since
has the ability to give service. It has facilities,
3 2.50 – 3.24 Good
tools, equipment, and canteen personnel that give
service to the students.
The students are highly satisfied with the canteen
since it doesn’t lack any ability in giving service.
4 3.25 – 4.00 Very Good It has all working facilities, tools, equipment, and
reliable canteen personnel that will help in giving
a very good service to the students.
 Chapter IV

PRESENTATION, ANALYSIS, AND INTERPRETATION OF DATA

This chapter presents the analysis, presentation, and interpretation of the

findings from this study. The presentation of the findings follows the statement of the

problems.

Table 2. The Level of Service Quality of the school canteen.

INDICATORS MEAN VERBAL INTERPRETATION
DESCRIPTION
This means that the canteen
service quality is good. The
TANGIBILITY 3.14 High canteen personnel is good, well-
dressed, neat and provided
complete and functional facilities.
ASSURANCE 3.21 High This means that the canteen
service quality is good. The
canteen staff conveyed courtesy
and politeness towards the
students.
EMPATHY 3.25 Very High This means that the service
quality is outstanding. The staff
dealt with the students by being
kind, approachable, and
understanding of their needs.
RELIABILITY 3.20 High This means that the service
quality of the canteen is good.
The canteen staff have indicated
reliability in exhibiting their
service.
RESPONSIVENESS 3.18 High This means that the canteen
service quality is good. This shows
that the canteen personnel
responded positively and
promptly to the students'
requests.
OVERALL MEAN 3.20 High This result means that the
service quality of the school
canteen is good in terms of its
domains.

Presented in Table 2 is the data on the level of the service quality of the school
canteen. The overall mean shows that the result on the level of the canteen service
quality is good in terms of tangibility, assurance, empathy, reliability, and
responsiveness. This implies that the students are satisfied with the Service Quality of
the School Canteen. Furthermore, it means that the current service quality of the
canteen can be maintained, but there is still room for improvement. It also indicates
that the students are satisfied with the Service Quality at the School Canteen,
suggesting that it effectively meets their needs and contributes to a positive
experience for them on campus. It is indicated in the American International Journal
of Contemporary Research (2014), it is important to note that, because of the
intangibility and concurrency characteristics of the service, it can be challenging to
derive or implement a standard quality. Therefore, service quality can be succinctly
described as a phenomenon considered when evaluating customers' expectations and
perceptions of the services provided. Furthermore, the quality of the service is
determined by the expectations and perceptions of the customers; if the service does
not live up to or beyond the customers' expectations, then the service quality is low.

Table 3. Level of Student Satisfaction.

INDICATORS MEAN VERBAL INTERPRETATION
DESCRIPTION
This means that the students are
PRICING 3.10 Satisfied satisfied with the prices of the
goods and items sold in the school
canteen.
CLEANLINESS 3.11 Satisfied This means that the students are
satisfied of the cleanliness inside
and around the school canteen.
FOOD QUALITY 3.09 Satisfied This means that the students are
satisfied with the quality of the
foods and items displayed in the
school canteen.
OVERALL MEAN 3.10 Satisfied This result indicated that the
students are overall satisfied with
the canteen services in terms of its
domains.

Table 3 shows the data on the level of students’ satisfaction. The overall mean of the
level of students’ satisfaction in terms of pricing, cleanliness, and food quality is
satisfied. The data from the table implies that the students are satisfied with the
canteen in terms of the indicators, nothing more and nothing less. It can be suggested
that there is no necessity to adjust anything and instead, be kept and remain the way it
is. Although there may be room for improvements and adjustments, the students' are
content with the canteen. The feedback of the students’ shows satisfaction with the
canteen's balance of tasty food, hygienic environment, and affordable pricing. This
suggests that the canteen is successfully catering to student needs. Kumaradeepan
(2015) et al, stated that customer satisfaction in marketing is the most common used
instrument for a key performance of many business. Additionally, it is the measure of
how the products and services supplied by a company meet or exceed customer
expectation, likewise the expectation of the customer is based on the satisfaction with
one-self along with customer loyalty is becoming a paramount factor in the businesses
for their long-term and short-term survival. he customer is satisfied.

Table 4. Results in the Correlational Analysis of the Students’ Satisfaction on Canteen

Service Quality.
Null Hypothesis p−value Decision Remarks
There is no 0.458 We reject the Null There is a significant
significant hypothesis. relationship between
relationship the level of students’
between the level satisfaction and
of students’ canteen service
satisfaction and quality.
canteen service
quality.

Table 4 shows the data results of the Correlational Analysis of the Students’
Satisfaction on Canteen Service Quality. The Null Hypothesis has been rejected
which simply suggests that the level of students’ satisfaction on the canteen service
quality of Agusan National High School has a significant relationship. Since the
majority of the students are satisfied with the canteen’s pricing, cleanliness, food
quality, and service qualities.