Debt Recovery Flowchart

LBA sent to debtor

Monies forwarded
LBA acknowledged Yes Close File
Full payment made to client
by debtor?

Debtor offers Accept Maintain

Monitor payments
instalment
No Reject
Default
Debtor disputes or
Yes No
refuses to pay Close File
HE commence Consider Court Proceedings
proactive collection
steps. Successful? Yes
Account to client.
Close File

No Debt admitted
Request Judgment Yes
Judgment Paid
HE request client No response
Yes No
instructions on whether Claim Form
court proceedings should Issued
be commenced Part admission Enforce. See
Transfer to our Enforcement
Dispute Flowchart
Resolution
Disputed Team