Network Password Recovery Tool

User Guide
The Network Password Recovery Tool allows you to setup a mobile phone number for text message password
recovery the next time you forget your password or it expires. The tool can be used from anywhere at anytime
globally, eliminating the need to call the Help Desk.

User Guide Overview

SECTION 1 - Register your mobile phone number with the tool

 Click on the Password Reset icon via the Okta Portal [https://aecom.okta.com]
 Enter your 2FA credentials when asked
 Click ‘Add Phone Number’ button to register for text message password recovery
 Click ‘Send Code’ to receive a verification code via text message to your phone number
 Enter the verification code received via text message and click on ‘Verify’ button
 Once user phone number has been successfully registered click ‘Done’ button

SECTION 2 - Recover forgotten password via the tool

 Access the Okta Portal [https://aecom.okta.com]
 Click on Need help signing in and choose Forgot Password
 Enter your AECOM email address
 Click ‘Reset via SMS ’ button
 Enter the verification code received via text message and click on ‘Verify’ button
 Once user phone number has been successfully registered click ‘Done’ button.

SECTION 3 – Change password (follow these steps if you remember your current password)
 Access the Okta Portal [https://aecom.okta.com]
 Enter your 2FA credentials when asked
 Enter your current password and new password and click ‘Change Password’ (follow password complexity guidelines)

The following pages provide step-by-step instructions to help you get started.
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 SECTION 1:
Network Password Recovery Tool Setup
[Follow these steps to register your mobile phone
number in the tool]
 NETWORK PASSWORD RECOVERY TOOL – SETUP INSTRUCTIONS
To use the Network Password Recovery Tool, you must have your 2FA (Two-factor Authentication) credentials and a mobile phone
number.

If you do not have 2FA access, submit a request before you get started. To learn more about 2FA visit the Help Desk Knowledge
Base.

Step 1
Access the Okta Portal by clicking here. [https://aecom.okta.com]

Step 2
Enter your AECOM email and network password. Note – if you are logged in to the AECOM network you may not see this screen, proceed
to step 3.

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 NETWORK PASSWORD RECOVERY TOOL – SETUP INSTRUCTIONS
Step 3
Click on the Password Reset icon from the Okta Portal. This may be fond at the bottom of the page.

*Note if you are asked to setup multifactor

authentication reference troubleshooting
instructions

Step 4
Enter your 2FA VIP Security Code.

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 NETWORK PASSWORD RECOVERY TOOL – SETUP INSTRUCTIONS

You may occasionally see the “Edit Profile” button displayed on Step 3
the screen, this may appear if you have been idle on the Okta
Now enter your 2FA (VIP security passcode) code and click on
system, you will need to reauthenticate who you are to proceed to
‘Verify’ button as shown in screenshot.
the password recovery tool. If you do not see this button please
skip this page

Step 1
Click Edit Profile

Step 2
Enter your network Password and click ‘Verify’ button.

Once you have reauthenticated you will now be able to access the
“Reset\Change Network Password” section.
#

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 NETWORK PASSWORD RECOVERY TOOL – SETUP INSTRUCTIONS
Step 5
Click ‘Add Phone Number’ button to register for text message
Step 7
password recovery. Enter the verification code received via text message and click
on ‘Verify’ button .

You also have the option to enter a different phone number by

clicking on ‘Back’ button.

Step 6
Select your country and enter a valid phone number.
Step 8 – Final Step
Click ‘Send Code’ to receive a verification code via text message to Once your phone number has been successfully registered
your phone number. click ‘Done’ button.

You may now use your phone number to recover a forgotten

network password!

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 TROUBLESHOOTING - PASSWORD RECOVERY SETUP
If you are asked to setup multifactor authentication during Step 2
the Password Recovery setup process follow the steps
below. Enter a valid 2FA (VIP security code) passcode and click the
‘Verify’ button. If you do not have 2FA, submit a request form.

Step 1
Click on the ‘Setup’ button for 2FA enrollment.

Note: Once verified you will be redirected to the Password

Reset profile page. Please wait up to six hours before
registering your phone number for password recovery.

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 SECTION 2:
Text Message Password Recovery
[Follow these steps to recover forgotten or expired
passwords]
 HOW TO RESET YOUR NETWORK PASSWORD USING THE PASSWORD RECOVERY TOOL
Your mobile phone number must be registered with the
Network Password Recovery Tool prior to using the password Step 3
recovery function. Refer to pages 2-4 for detailed Enter your AECOM Email
instructions. Click on the Reset via SMS button.
Step 1
Access the Okta Portal by clicking here.
[https://aecom.okta.com]

Step 2
Click on the ‘Need help signing in?...’.

Then click on the ‘Forgot password?’ option.

Step 4
Enter the verification code you receive via text
message for validation and click Verify. Once
validated you will be redirected to Password Reset
page.

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 HOW TO RESET YOUR NETWORK PASSWORD USING THE PASSWORD RECOVERY TOOL

Step 5
You may RESET the password based on the password Note if the password entered doesn’t comply with
complexity criteria as per the screen below. Click here to refer to AECOM password complexity requirements, the following
AECOM password complexity guidelines. error message will be displayed.

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 SECTION 3:
Change Your Network Password
[Follow these steps if you remember your current
password and simply want to change or update it]
 HOW TO CHANGE OR UPDATE YOUR NETWORK PASSWORD

The Network Password Recovery Tool available via the Okta Portal allows you to change or simply update your
password securely from anywhere at anytime globally, eliminating the need to call the Help Desk.

To use the tool to change your password, you must have your 2FA (Two-factor authentication) credential. If you do not have 2FA
access, submit a request before you get started. To learn more about 2FA click here.

Step 1
Access the Okta Portal by clicking here. [https://aecom.okta.com]

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 HOW TO CHANGE OR UPDATE YOUR NETWORK PASSWORD

Step 2
Click on the Password Reset icon from portal. Step 4
You may RESET the password based on the password
complexity criteria as per the screen below. Click here to refer to
AECOM password complexity guidelines.

After entering your current password and new password click

Change Password.

Step 3
Enter your 2FA (VIP security passcode) code and click on ‘Verify’
button as shown in screenshot.

Note* You may occasionally see the “Edit Profile” button displayed
on the screen,

If you see the button please see the “TROUBLESHOOTING HOW Please remember to update your
TO CHANGE OR UPDATE YOUR NETWORK PASSWORD” on
the next page.
password on your other devices such as
mobile devices and tablets.
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 TROUBLESHOOTING HOW TO CHANGE OR UPDATE YOUR NETWORK PASSWORD

You may occasionally see the “Edit Profile” button displayed on Step 3
the screen, this may appear if you have been idle on the Okta
Now enter your 2FA (VIP security passcode) code and click on
system, you will need to reauthenticate who you are to proceed to
‘Verify’ button as shown in screenshot.
the password recovery tool.

Step 1
Click Edit Profile

Step 2
Enter your network Password and click ‘Verify’ button.

Once you have reauthenticated you will now be able to access the
“Reset\Change Network Password” section.

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 TROUBLESHOOTING HOW TO CHANGE OR UPDATE YOUR NETWORK PASSWORD

If the password entered doesn’t comply with AECOM password complexity requirements, the following error
message will be displayed. Click here to refer to AECOM password complexity guidelines and try again.