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·No. of Printed Pages : 2 MMPC-019

MASTER OF BUSINESS
ADMINISTRATION·(MBA)
·T erm- End Exam inati on
Dece mbe r, 2023
MMPC--019 : TOTAL QUALITY MANAGEMENT
Time : 3 Hours Maxi.mum Marks: 100

Not~ : Attem pt any five questions. .Al_l questions

carry equal marks.

J ·What do you understand by standardisation ?

· Discuss the importance of stand ardis ation in
quali ty-ma nagem ent.

· 2; Discu ss · the· core value s · of Total Quality

Mana geme nt. What is the · role·· of top .
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mana geme nt in TQM? .• ~Jr,M

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Discuss different approaches to quality costs.
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4. Wh·a t are seven quality improvement tools ?
Explain each of them.

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/ W ha t do ybU un~erstand by
Benchmarking ?
Explain different types of
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benchmarking -\
approaches.
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6. E :l ai ~ the role of motivation

in TQM. Give
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swtable examples. ·
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1 J W ha t is ISO 9000 ? W4at are"l;h
e zeq~ ~ents
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I of ISO 90 00 ?
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, ./ · Discuss the coIICept of qu
ality f!¥Btem audit. \
. Explain·different types of audi
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MMPC-019 I