PROFESSIONAL VALUES
BULLYING CONCEALMENT OF BED STATUS
R I will recognize that any form of bullying and
harassment is unacceptable and an unlawful act
I will recognize to follow actions set on local
bullying and harassment policy
A I will acknowledge that employers must provide
safe and healthy working environment to their
staff
E I will escalate to the senior manager as soon as
possible in verbal and in writing.
D I will document a witness statement indicating
what happened, steps taken, and to whom it
was reported with sign and date
U I will keep and uphold the standards and
values set out in the Code: PRIORITISE PEOPLE,
PRACTICE EFFECTIVELY, PRESERVE SAFETY,
PROMOTE PROFESIONALISM AND TRUST.
CONFIDENTIALITY
R I will recognize that it is a professional
responsibility to respect patient’s right to
privacy and confidentiality and also to act
with duty of candour.
EX I will explore patient’s reason withholding the
information from partner
O I will offer support and time for partner and
patient to discuss
A I will acknowledge partner’s feelings y sowing
compassion and care and explain to respect
patient’s right to privacy and confidentiality.
D I will document patient’s wishes regarding
diagnosis and information sharing.
U I will keep and uphold the standards and
values set out in the Code: PRIORITISE
PEOPLE, PRACTICE EFFECTIVELY, PRESERVE
SAFETY, PROMOTE PROFESIIONALISM AND
TRUST.
I will recognize that using bed of patient during breaks
result to risk of patient safety.
I will recognize that the dishonest action misled the
site manager and doesn’t promote truth and honesty
I will acknowledge that it is a professional duty to
report dishonest behavior
I will escalate to the nurse in charge to correctly
inform the hospital manager that the bed is empty and
if refused, inform the site manager.
I will also escalate to ward manager as soon as
possible in verbal and in writing
I will document a witness statement indicating what
happened, steps taken, and to whom it was reported
with sign and date
I will keep and uphold the standards and values set
out in the Code: PRIORITISE PEOPLE, PRACTICE
EFFECTIVELY, PRESERVE SAFETY, PROMOTE
PROFESIONALISM AND TRUST.
DRUG ERROR
R I will recognize the consequences of error and
importance of prioritizing patient safety.
C I will check the stability of patient by taking
observations.
A I will acknowledge to disclose occurrence to the
patient and apologise with reflect to duty of
candour.
E I will escalate to the medical team, nurse in charge
or manager and seeks advice.
Do I will document events, actions, consequences in
patient’s record and complete an incident report.
De I will demonstrate importance of reflection,
explores factors and events, recognize learning
opportunity and the need to revisit drug
administration procedure.
U I will keep and uphold the standards and values set
out in the Code: PRIORITISE PEOPLE, PRACTICE
EFFECTIVELY, PRESERVE SAFETY, PROMOTE
PROFESIIONALISM AND TRUST.
PROFESSIONAL VALUES
FALSE REPRESENTATION
R I will recognize that false impersonation is
unlawful and a fraudulent action and indirectly
put patient’s safety at risk.
A I will acknowledge that it is a professional duty
to report dishonest behavior reflecting duty of
candour.
E I will escalate to the senior manager as soon as
possible and to share to police with a formal
police statement.
D I will document the occurrence and to whom it
was reported; sign and dated.
U I will keep and uphold the standards and
values set out in the Code: PRIORITISE PEOPLE,
PRACTICE EFFECTIVELY, PRESERVE SAFETY,
PROMOTE PROFESIIONALISM AND TRUST.
S I will recognize suspension of nurse from work
while ongoing investigation and should identify
cover.
FALSIFYING OBSERVATIONS
R I will recognize that falsifying observations put
patient safety at risk and it is a dishonest
behavior that doesn’t promote trust and
honesty.
A I will acknowledge that it is a professional
duty to report dishonest behavior and
immediately reassess all patient’s vital signs
to ensure patient safety.
E I will escalate to the manager as soon as
possible in verbal and in writing
D I will document the events, actions,
consequences on patient’s chart and
complete an incident report.
U I will keep and uphold the standards and
values set out in the Code: PRIORITISE
PEOPLE, PRACTICE EFFECTIVELY, PRESERVE
SAFETY, PROMOTE PROFESIIONALISM AND
TRUST.
FALSIFYING TIMESHEETS
I will recognize that falsifying timesheet is an unlawful
and fraudulent action and it is a dishonest behavior
that doesn’t promote trust and honesty.
I will acknowledge that it is a professional duty to
report dishonest behavior reflecting duty of candour.
I will escalate to the manager (temporary staffing
manager) as soon as possible in verbal and in writing
I will document the events, actions, consequences on
patient’s chart and complete an incident report.
I will keep and uphold the standards and values set
out in the Code: PRIORITISE PEOPLE, PRACTICE
EFFECTIVELY, PRESERVE SAFETY, PROMOTE
PROFESIIONALISM AND TRUST.
HOSPITAL FOOD
R I will recognize that consuming NHS food is
prohibited and considered as theft.
A I will acknowledge to disclose occurrence to the
patient and apologise with reflect to duty of
candour.
E I will escalate to the senior manager as soon as
possible in verbal or in writing.
D I will document a written statement that indicates
what happened, the steps taken, and to whom it
was reported; sign and dated.
U I will keep and uphold the standards and values set
out in the Code: PRIORITISE PEOPLE, PRACTICE
EFFECTIVELY, PRESERVE SAFETY, PROMOTE
PROFESIIONALISM AND TRUST.
A I will allocate replacement meal for the patient, if
not nutritional care will be compromised.
PROFESSIONAL VALUES
IMPAIRED PERFORMANCE
R I will recognize that the colleague is unable to
practice safely and effectively and it is our
professional duty to report to any concerns
that compromised patient safety reflecting
duty of candour.
A I will acknowledge to uphold and display
professionalism at all times.
E I will escalate to the senior manager as soon
as possible in verbal or in writing
D I will document a witness indicating what
happened, the steps taken, and to whom it
was reported, signed and dated.
U I will keep and uphold the standards and
values set out in the Code: PRIORITISE
PEOPLE, PRACTICE EFFECTIVELY, PRESERVE
SAFETY, PROMOTE PROFESIONALISM AND
TRUST.
I I will identify the need to send colleague
home considering his/her safety; consider
support for alcohol misuse.
POSSIBLE ABUSE
R I will recognize to act without delay due to
potential risk to patient safety
A I will acknowledge the need to escalate
without patient consent to safeguarding
E I will escalate to the manager or local
authority safeguarding lead.
D I will do body mapping and document
Aawritten record stating what happened, the
steps taken, to whom it was reported
including date.
U I will keep and uphold the standards and
values set out in the Code: PRIORITISE
PEOPLE, PRACTICE EFFECTIVELY, PRESERVE
SAFETY, PROMOTE PROFESIIONALISM AND
TRUST.
Co I will communicate with compassion and
empathy
LABORATORY RESULTS
R I will recognize that the colleague’s professional
responsibility on patient’s right to privacy and
confidentiality reflecting duty of candour.
Rec I will recognize that accessing data without
consent is a breach of GDPR (general data
protection regulation)
Rea I will reassure the colleague that paramedics will
inform about neighbor’s welfare with other
healthcare professionals.
A I will acknowledge colleague’s feelings by
showing compassion and care and explains
patient’s right to privacy and confidentiality
U I will keep and uphold the standards and values
set out in the Code: PRIORITISE PEOPLE, PRACTICE
EFFECTIVELY, PRESERVE SAFETY, PROMOTE
PROFESIONALISM AND TRUST.
PROFESSIONAL CONFRONTATION
R I will recognize to allow the person to vent
frustration and I will also show empathy, establish
rapport and remain calm.
A I will acknowledge to explain the situation,
apologize and offer assistance.
D I will document an incident report and refer to
senior staff member as a assign of respect.
U I will keep and uphold the standards and values set
out in the Code: PRIORITISE PEOPLE, PRACTICE
EFFECTIVELY, PRESERVE SAFETY, PROMOTE
PROFESIONALISM AND TRUST.
I I will identify the need to make sure a witness is
present for own safety.
PROFESSIONAL VALUES

RACISM SOCIAL MEDIA

R I will recognize that the colleague is not
adhering to the Code due to abusive
comments he/ she posted
A I will acknowledge that it is a professional duty A
to report unlawful racist behavior that may
risk patient’s safety.
E I will escalate to the manager, NMC, social
media platform, police and employer.
D I will document a formal statement from the
employer.
Up I will keep and uphold the standards and
values set out in the Code: PRIORITISE
PEOPLE, PRACTICE EFFECTIVELY, PRESERVE
SAFETY, PROMOTE PROFESIIONALISM AND
TRUST.
Un I will unfriend colleague in social media
R I will recognize to sharing confidential pictures of
patient without consent is inappropriate and
acknowledging someone’s post can imply the
support of that point of view.
I will acknowledge that it is a professional duty to
report any concerns about safety of people.
E I will escalate to the manager as soon as possible
in verbal and writing
D I will document an incident report; the things that
happen, steps that are taken and to whom it was
reported with date.
U I will keep and uphold the standards and values
set out in the Code: PRIORITISE PEOPLE, PRACTICE
EFFECTIVELY, PRESERVE SAFETY, PROMOTE
PROFESIIONALISM AND TRUST.

WITNESSED ABUSE
R I will recognize that the colleague
inappropriately used moving and handling
technique to position the patient.

I will also recognize that the colleague’s tone

of voice was aggressive and caused emotional
distress to the patient with empathy and
reassurance.
A I will acknowledge that it is a professional
duty to report any concerns that will put
patient safety at risk and also do full
reassessment to patient for any harm.
E I will escalate to the manager as soon as
possible in verbal and in writing.
D I will document a complete incident report
and witness statement that must be signed
and dated.
U I will keep and uphold the standards and
values set out in the Code: PRIORITISE
PEOPLE, PRACTICE EFFECTIVELY, PRESERVE
SAFETY, PROMOTE PROFESIIONALISM AND
TRUST.
PROFESSIONAL VALUES