NAME: Christopher Tranx Delos Reyes

SECTION: 12 ABM 3

Research Feasibility
SENIOR HIGH SCHOOL: GRADE 12
2nd Semester: MODULE 2

Parent Signature: _________________________ Date Submitted: ___________

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Quiz 3/ Activity 3/Seatwork 3

1.) Build a Solid Product Strategy

To stand out in a sea of countless new products, you need to devise a brilliant product strategy.
Conceptualizing a product from scratch is difficult, but only if you lack ideas. And because so many
solutions already exist, you will have to create something unique. Find inspiration by talking to
your users and prospects.
After learning what your prospects need, it’s important to develop a high-level product vision. This
will allow you and your team to employ a more strategic approach toward product development.
Consequently, having a clear product vision will let you think about product goals. The goals will
serve as KPIs and by prioritizing them, you will be able to create plans for product functionality,
features, etc.
After determining the goals, you will need to translate them into clear details so you can prioritize
your product roadmap. When you have a clear strategy and a logical product roadmap, you can
compare it to your initial product vision. After reviewing your vision, adjust the product roadmap
and do it on a regular basis.

2.) Switch to corrugated. Corrugated paper products, most often referred to as cardboard, consist
of the most recycled product on the planet. Cardboard boxes and containers are easy to recycle,
and are highly reused by business and consumers alike for storing and moving various items.
Use high recycled content plastics. Recycled PET (RPET) is a type of plastic made from recycled
water bottles, reducing the need to create more new plastic that clogs up landfills and oceans.

Choose less bulky cushioning material. By using more efficient materials to keep products safe from
damage during shipping, such as less bulky cushioning, corrugated cases can be reduced in size and
weight. This helps reduce the use and costs of fuel and energy.

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3.) Strengthen your customer service skills
First, it’s important to make sure that your customer service team has the right skills for your
managing customers’ needs. No amount of CRM software can compensate for shortcomings in this
area. But what skills should you be looking for in a customer service rep?
 Empathy, patience and consistency. Some customers will be irate. Others will be full of
questions. And others will just be chatty. You must know how to handle all of them and
provide the same level of service every time.
 Adaptability. Every customer is different, and some may even seem to change week-to-
week. You should be able to handle surprises, sense the customer’s mood and adapt
accordingly. This also includes a willingness to learn– providing good customer service is a
continuous learning process.
 Clear communication. Ensure you convey to customers exactly what you mean. You don’t
want your customer to think he’s getting 50% off when he’s actually getting 50% more
product. Use authentically positive language, stay cheerful no matter what and never end a
conversation without confirming the customer is satisfied.
 Work ethic. Customers appreciate a rep who will see their problem through to its
resolution. At the same time, you must have good time management skills and not spend too
much time handling one customer while others are waiting. Stay focused on your goals to
achieve the right balance.
 Knowledge. Ultimately your customers rely on you for their knowledge of your product.
Stay informed enough to respond to most inquiries and know where to turn if the questions
become too detailed or technical for you to answer. But don’t be afraid to say “I don’t
know” either. Customers will appreciate the honesty and your efforts to find the right
answer.
 Thick skin. The customer’s always right… right? The ability to swallow one’s pride and
accept blame or negative feedback is crucial. Whether your team works directly with
customers or looking for feedback on social media, they’ve got to keep the customer’s
happiness in mind.

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1. Products
2. Specific needs
3. basic needs
4. looking for new ideas

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