TH2206

Name: Tim Allen T. Flores Date: September 26, 2023

Instruction: Fill out the given organizer with the necessary information.

Topic Summary Organizer

Topic:
Technology in the
hospitality industry

Goals of the technological improvements in the

hospitality industry:
Artificial Intelligence
Robotics

Advanced Hospitality Services

Use of the Internet of Things (IoT) Technology in
Cashless Payments Hospitality Services
KIOS Machine

Benefits
Voice-Controlled
Customer Service
Easy to pay bills, orders, foods, Electronic Key
and many more and easy to CardsScanner
Biometrics
carry anywhere.

What can you say about the technologies in hospitality? How would this affect the hospitality industry?
Technology advancements such as online booking platforms, mobile apps, contactless check-in/check-out, data analytics, AI and
chatbots, IoT devices, online reputation management, virtual reality and augmented reality, mobile payment options, and robotic
services have had a significant impact on the hospitality industry. These adjustments have enhanced customer satisfaction, boosted
productivity, given businesses a competitive edge, improved safety and sanitation, enabled data-driven decision-making, raised
sustainability, and decreased labor expenses. Customers can now search and book lodgings more easily thanks to online booking
tools, while smartphone applications have made it simpler for visitors to check in, request room service, and make bookings.
Mobile keycards and contactless check-in and check-out alternatives have reduced physical interaction and increased security.
01 Activity 1 *Property of STI
 student.feedback@sti.edu Page 1 of 1