AMANDA YEOW

Hospitality Management Professional

+65 XXXX XXXX • ayeow@email.com • Singaporean
EXECUTIVE SUMMARY
• Seasoned hospitality management professional with proven track record in hotel operations, customer service, and employee
training and relations at leading hotels and resorts in Singapore including Marina Bay Sands, Raffles Hotel, and USS [This is
a perfect opening line for your profile. Mention names of hotels and establishments you've worked for in order to give a
good impression to hiring managers.]
• Played pivotal role in successful opening of Universal Studios Singapore [This is another strong line to include in your
executive summary as USS is a big project, and you being part of its opening shows a good deal of experience.]
• Highly organized and meticulous results-oriented individual with capacity to create high value results for customer and
organisation via careful trend evaluation and analysis
• Highly experienced in effectively managing and resolving customer concerns
• Excellent leadership, interpersonal and mentorship skills; proven ability to build meaningful relationships with customers,
vendors and colleagues from diverse backgrounds, including high net-worth clients

KEY SKILLS
Curriculum Development • Public Speaking • Academic Research • Innovative Learning • Educational Leadership •
Classroom Management
[Ensure the keywords here mirror those used in the job ad. The first round of vetting is often done by a software scanner.
This section helps to pad the CV with key hospitality / hotel management phrases necessary to get past those scanners.]

PROFESSIONAL EXPERIENCE
HOTEL MANAGER {HOUSEKEEPING} Feb 2011—Present
Marina Bay Sands, Singapore
• Supervise team of 100 housekeeping staff in overseeing Housekeeping and Bell Services for 5-star hotel in Singapore;
qualified trainer for both departments [This is a good opening line as it clearly states the focus and size of your
responsibility. In 1 line, the reader knows exactly the what the role is about.]
• Pivotal in restructuring Housekeeping department; took charge of hiring process, established service standards and
protocols for daily operations and ensured strict compliance for excellent service delivery [Throw in a few hospitality jargons
here.]
• Design and execute training programmes and plans for Housekeeping and Bell Service staff. Improve departments’ expertise
by conducting constant training and development programmes and delegating responsibilities strategically [A great manager
knows how to delegate responsibilities accordingly.]
• Conduct trend analysis through surveys, progress reports, and customer feedback. Conceptualise and implement corrective
action plans to address areas of improvement
• Forge rapport and close working relationships with key industry partners and high net-worth hotel guests

Significant Achievements
o Successfully restructured Housekeeping department which increased overall staff performance by 65% and reduced
customer complaints by 90% [Cite quantifiable metrics to support your achievements. Do, however, be aware of your
company confidentiality clause.]
o Significantly improved hotel’s service standard from average performance to achieving 4.8/5 stars rating, raising Marina
Bay Sands’s profile as key luxury integrated hotel resort in Asia [The more data you provide, the better.]
o Excelled in employee relations; developed programmes to retain employees and introduced good employment benefits,
resulting in reduction of staff turnover
PARK OPERATIONS MANAGER Dec 2007—Jan 2011
Universal Studios, Singapore
• Joined as pre-opening staff to lead and train over 120 team members in performing full spectrum of park operations prior to
park opening [Simple, clear overview of the job you previously done. Notice also how the remaining bullet point is shorter.]
• Established work processes and operation guidelines for smooth running of park; provided mentorship to team members by
identifying training needs and monitoring performance [Highlight management skills by mentioning training and mentorship
you've conducted.]
• Provided guest services in park; resolved guests’ concerns efficiently to enhance customer satisfaction and attract loyal
customer base

Significant Achievements
o Spearheaded setting up Park Operations Team for opening of Universal Studios Singapore. Entire team was pivotal in
attracting and retaining more than 2 million visitors within 9 months from opening
o Promoted from Park Operations Officer to Park Operations Manager within 12 months of employment
[The Significant Highlights section is a good venue to brag about promotions.]

TEAM LEADER - CONCIERGE Jan 2005—Nov 2007

Resorts World, Singapore

HOTEL RECEPTIONIST Apr 2004—Dec 2004

Raffles Hotel, Singapore

EDUCATION
Advanced Diploma in Hospitality Management
• STEI Institute • Singapore • 2004

Diploma in Hospitality Management

• STEI Institute • Singapore • 2000

AWARDS & CERTIFICATIONS

• Qualified Trainer in Housekeeping and Bell Services, Marina Bay Sands
• Management Development Training, Marina Bay Sands
• Presenting Yourself in Confidence in Public Speaking & Presentation, Public Speaking Academy

TECHNICAL SKILLS
MS Office Suite

MISCELLANEOUS INFORMATION
Nationality: Singaporean
Languages: Fluent in English, Mandarin, and Cantonese
Availability: 1 month's notice

REFERENCES
Available upon request
[There’s no need to list your references; if HR is interested in you they will ask you for them.]