Clean Energy Solutions: Home Improvement Campaign

Script

Step 1: Starting
Agent: David, you live at 2645 Lake View Dr, Is that correct?

Response: (Yes/NO)

Amazing! My name is Max, calling on behalf of Clean Energy Solutions. We have

programs with funding and rebates available in your area under ppp inflation reduction
act that you can take advantage of. (ppp= payment protect plan)

Discussing the Rebates and Offers

Based on your zip code, you can qualify for up to 15000 dollars as rebates for 100
different products such as roofing, kitchen, hvac, flooring, ADU, additional landscape,
even the full renovation of your house and many more. The more you do, the better
chances you have to qualify.

Step 2: Pre-Closure and Customer Assistance

So on what I can assist you with?

(In case client does not provide products or doesn’t know what he wants to do, the
representative will ask the following questions)

You know what; let me make that easy for you.

● How old is your roof? Is it 10 or 15 years?

● How is your kitchen?
● Do you have a regular water heater or a tank less one?

(Ask questions where you feel the client is indicating for potential opportunities, it can
be any product or products)

That’s a concern! Let me get that into record. I tell you what; you can get a new roof
done, plus a new insulation with that, without even spending a dollar from your pocket.
Remember, the more you renovate the better chances you get to qualify for the rebate!
Step 3: Closing
I have our representatives at other meetings just a couple of blocks away, running
prequalification for other clients. When will it be a better time for you?

(Wait for 3 seconds, if the client is skeptical, and then hit him with a suggestion)

Time Stamp Suggestion

You know what; I think 12 to 1 sounds fine, right? Or maybe 4 to 5, right before
dinner?

(Time shift is flexible, try to get an appointment on the same day, if necessary push
towards dinner time if needed. Give one or two options depending on the customer’s
response)

Moving towards Dispatch

It’s gonna be you and your spouse at home, right? Great, let the reps inspect the
property thoroughly and have a good estimate of the possible rebates that you are
qualified. Sounds good?

Wonderful! Let me transfer you right away to my dispatch department. This was
Max from Clean Energy Solutions, you will be hearing more from our dispatch
officer shortly, please bear with us.
Appendix I: Objections
Objections: Clean Energy Solutions: Home Improvement Campaign
TYPES
1. If the address is not
correct.
2. If the customer objects
or complains about too
many calls.
Case 1 (if the customer does
not object)
***Proceed with the script
from the ‘Amazing! This is
(Name) calling on behalf
of’ part.***
***Proceed with the script. DO
NOT MUMBLE. Explain with
energy and excitement.
Manipulate the customer in
establishing a trust on you.***
Case 2 (if the customer objects)
Apparently, my database seems
to be incorrect. But hey, since I
have you on the line, are you a
homeowner on Southern
California?
***Then move on to explaining
the program JUST before you get
to the ZIP code, then ask for the
zip code to verify further***
Can you please verify your street
address and Zip Code? I would
like to verify what rebates you
might be qualified for.
Listen (Customer’s Name), You
are absolutely right, sir! We
have called so many times
because we have an urgent
message. Your zip code is
elected to have up to 15000
dollars as rebates. We are trying
to help homeowners of
Southern California to have a
better livelihood. Is 15000
dollars worth your time? The
general idea is that someone
else is paying for your job, on
top of that you will be earning
the rebates up to 15000 dollars.
That's the reason I am calling
you, Sir. Can I have 1 second of
your time, so that I can explain
the program to you?
***If the customer is convinced,
move forward according to the
script***
If not then say the content of the
following rebuttal.
TYPES
3. If the customer is still
skeptical about it.
4. If he says something that
needs to be renovated,
but is not sure about it.
Case 1 (if the customer does
not object)
***Proceed with the script. DO
NOT MUMBLE. Explain with
energy and excitement.
Manipulate the customer in
establishing a trust on you.***
***Proceed with the script. DO
NOT MUMBLE. Explain with
energy and excitement.
Manipulate the customer in
establishing a trust on you.***
Case 2 (if the customer objects)
Listen (Customer’s Name), I
know you are still having second
thoughts, but picture it like this
way. For the energy rebates, you
can have up to 5000 dollars, for
the ADU renovation you can end
up getting up to 15000 dollars!
So why going for singles when
you can get a god damn home
run?!
***If the customer is
convinced, move forward
according to the script***
OR:
My job is to give you a fair
chance to avail yourself of our
100 different home
improvement products, such as
ADU, landscape, kitchen, and
many more. And the more you
do, the more you will get. You
can get 10000 to 5000 dollars,
which is passive income.
Oh my gosh! (Customer’s Name),
You know what, this program is
tailor made just for you. Based
on the prequalifying, there is a
huge possibility of getting the
(Product***) done, plus some
other products without spending
a single dime out of your pocket!
As we speak, some of our reps
are in prequalification work just
around the block.
***If the customer provides a
concern about a specific product,
mention that. If not, then provide
examples like kitchen, hvac, roof,
ADU, etc.
TYPES
5. If he says what are the
products? And how are
you gonna renovate
them?
6. If he is not interested.
Case 1 (if the customer does
not object)
***Proceed with the script. DO
NOT MUMBLE. Explain with
energy and excitement.
Manipulate the customer in
establishing a trust on you.***
***Proceed with the script. DO
NOT MUMBLE. Explain with
energy and excitement.
Manipulate the customer in
establishing a trust on you.***
Case 2 (if the customer objects)
That is a great question, glad you
asked. You see, you can qualify
for up to 100 different products,
such as roofing, kitchen, HVAC,
flooring, ADU, additional
landscape, and even a full
renovation. The more you do,
the better chance you have to
qualify.
As of the renovation process, my
job is to give you a general idea
for the product; the reps are the
specialists here. They can assess
the property and provide you
with a detailed information
about the process.
***If the customer is convinced,
move forward according to the
script***
Listen (Customer Name), I find
you a genuine guy. And this offer
is not staying here for too long.
The program is designed to help
out the selected citizens in every
way possible to evolve into a
sustainable livelihood. I see no
reason for a genuine guy like you
to hold yourself. It’s an
opportunity to upscale your
standards of living. And the best
part is, you don’t have to spend a
single nickel from your pocket!
***If the customer provides a
concern about a specific product,
mention that. If not, then provide
examples like kitchen, hvac, roof,
ADU, etc.
Always push for an
appointment.***
TYPES
7. If the customer wants to
know more about the
products and services.
8. If the customer wants to
know about the pricing.
Case 1 (if the customer does
not object)
***Proceed with the script. DO
NOT MUMBLE. Explain with
energy and excitement.
Manipulate the customer in
establishing a trust on you.***
***Proceed with the script. DO
NOT MUMBLE. Explain with
energy and excitement.
Manipulate the customer in
establishing a trust on you.***
Case 2 (if the customer objects)
That’s an excellent question. The
thing is, my job is to give you a
general idea about the rebates
and funding that you can
prequalify for the program. To
know more, you will have to get
the reps in assessing your
property.
As we speak, our reps are
working on a similar
prequalification just a couple of
blocks from your address. You
know what; I can fix an
appointment later today at 12 to
2, sounds good?
***Give a time slot and push
them for appointment***
***Proceed towards closing the
deal***
You see, my job is to give you a
general idea about the program
and the exciting opportunities
with the rebates and funding of
the program. I am just being
honest to you, it will be
completely unprofessional if I
give you a pricing without even
having a look at your home. To
know more, It’s better to get the
reps in assessing your property.
As we speak, our reps are
working on a similar
prequalification just a couple of
blocks from your address. You
know what; I can fix an
appointment later today at 12 to
2, sounds good?
***Give a time slot and push
them for appointment***
***Proceed towards closing the
deal***
TYPES
9. If the customer says you
are a scam, I don’t
believe you.
10. If the customer wants to
know about the source
of the funding.
TYPES
Case 1 (if the customer does
not object)
***Proceed with the script. DO
NOT MUMBLE. Explain with
energy and excitement.
Manipulate the customer in
establishing a trust on you.***
***Proceed with the script. DO
NOT MUMBLE. Explain with
energy and excitement.
Manipulate the customer in
establishing a trust on you.***
Case 1 (if the customer does
Case 2 (if the customer objects)
I completely understand your
frustration. But, Listen
(Customer’s name), it is my
obligation that you have a fair
chance on the program to earn
the rebates that are up for grabs
based on your prequalification.
You can earn up to 5000 dollars
as energy rebates and 10000
dollars as renovation rebates.
We are trying to help
homeowners of Southern
California to have a better
livelihood. Is 15000 dollars
worth your time?
***If the customer is convinced,
move forward according to the
script***
That is a legimate question.
Honestly speaking, (Customer’s
Name), it’s my job to give you a
general idea about the rebates
and prequalification of the
programs. But, hey, our reps can
explain all your doubts about the
funding, renovation, rebates, and
any other questions that you
come up. You know what, our
reps are working on
prequalification just a couple of
blocks away. Let me fix a meeting
later today for you. Does 2 to 3
sound good?
***Give a time slot and push
them for appointment***
***Proceed towards closing the
deal***
Case 2 (if the customer objects)
 not object)
11. If the customer asks ***Proceed with the script. DO
about the difference NOT MUMBLE. Explain with
between a conventional energy and excitement.
water heater and a Manipulate the customer in
tankless water heater. establishing a trust on you.***
That’s an excellent question,
(Customer’s Name). You see, in
conventional water heaters, you
have to heat up the entire water
tank. Whereas, tankless water
heater heats up only a portion of
it, so it is more sustainable. You
know what, you can learn more
from it from our representatives.
Let me fix a meeting for you later
on today.

***Give a time slot and push

them for appointment***
***Proceed towards closing the
deal***

12. If the customer asks why
are we calling him?
***Proceed with the script. DO
NOT MUMBLE. Explain with
energy and excitement.
Manipulate the customer in
establishing a trust on you.***
My job is to give you a fair
chance to avail yourself of 100
different home products, such as
A-D-U, landscape, kitchen, and
many more. Remember, the
more you do, the more you will
get. You can get 5000 to 15000
dollars, which is passive income.

13. Is this a sales call?
***Proceed with the script. DO
NOT MUMBLE. Explain with
energy and excitement.
Manipulate the customer in
establishing a trust on you.***
God forbid, (Customer’s Name)!
It’s my obligation to make sure
that you get a fair chance on
availing the funding and rebates
up to 15000 Dollars. Are the
15000 dollars’ worth your time?

TYPES Case 1 (if the customer does Case 2 (if the customer objects)

14. If the name of the
customer is incorrect?
15. Will I have to pay for the
renovation?
16. Is the call very urgent? I
am very busy.
not object)
***Proceed with the script. DO
NOT MUMBLE. Explain with
energy and excitement.
Manipulate the customer in
establishing a trust on you.***
***Proceed with the script. DO
NOT MUMBLE. Explain with
energy and excitement.
Manipulate the customer in
establishing a trust on you.***
***Proceed with the script. DO
NOT MUMBLE. Explain with
energy and excitement.
Manipulate the customer in
establishing a trust on you.***
Apparently, my database seems
to be incorrect. But, hey, since I
got you on the line, are you a
homeowner in Southern
California?
The general idea is that someone
will be providing the funding for
your renovation and you will be
getting the rebate. However, to
know more about this, the reps
are the best man for the job. You
know what; I have my reps
working on prequalification for
other clients just a couple of
blocks away, let’s fix a meeting
later down today.
You see, (Customer’s Name), I
am calling you because our job is
to inform you of what rebates
you are eligible for; nobody will
call you if it's not urgent. We are
not trying to sell you anything,
but there is a lot of rebates up to
$15,000 up for grabs in your
area.
TYPES Case 1 (if the customer does
not object)
17. How did you get my ***Proceed with the script.
information?! DO NOT MUMBLE. Explain
with energy and excitement.
Manipulate the customer in
establishing a trust on you.***
18. I am not sure about it. ***Proceed with the script.
Maybe some other DO NOT MUMBLE. Explain
time. with energy and excitement.
Manipulate the customer in
establishing a trust on you.***
Case 2 (if the customer objects)
The reason you are in the
database is that we have to
make sure you can take
advantage of the opportunity to
collect up to $15,000 in rebates.
That is a lot of money,
(Customer’s Name)!
You are a homeowner in
Southern California, so you are
in my database.
Listen, David, I find you a
genuine guy. And this offer is
not staying here for too long.
The program is designed to help
out the lovely citizens in every
way possible to evolve into a
sustainable livelihood. I see no
reason for a genuine guy like
you to hold yourself back. It’s an
opportunity to upscale your
standards of living. And the best
part is, you don’t have to spend
a single nickel out of your
pocket! The idea for now is to
see if you are suitable for the
program based on your zip
code. We have a representative
in your area that can help you
with the program.
 Appendix II: Useful Rebuttals
1. If the address is incorrect:

I’m sorry; apparently my database seems to be incorrect. But hey, since I have you on
the line, are you a homeowner on Southern California?

Response: (Yes)

That is great! Can you please verify your street address and Zip Code? I would like to
verify what rebates you might be qualified for.

2. If he says about something that he needs to renovate:

Oh my gosh! David! You know what, this program is tailor made just for you. Based on
the prequalifying, there is a huge possibility of getting the kitchen done, plus some other
products without spending a single dime out of your pocket! As we speak, some of our
reps are in prequalification work just around the block.

3. If he is still skeptical about it:

Listen David, I know you are still having second thoughts, but picture it like this way. For
the energy rebates, you can have up to 5000 dollars, for the ADU renovation you can
end up getting up to 15000 dollars! So why going for singles when you can get a god
damn home run?!

4. If he is not interested:

Listen David, I find you a genuine guy. And this offer is not staying here for too long. The
government is helping out the lovely citizens in every way possible to evolve into a
sustainable livelihood. I see no reason for a genuine guy like you to hold yourself. It’s an
opportunity to upscale your standards of living. And the best part is, you don’t have to
spend a single nickel from your pocket! Think Smart, David, I know you can! Think
about the kids and your loved ones. You never know, you can go on for a vacation to
Hawaii with an all-expenses paid by the god damn rebates.

5. Why are you keep calling me?!

You are absolutely right, sir! We have called so many times because we have an urgent
message. Your zip code is elected to have up to 15000 dollars as rebates. We are trying
to help homeowners of Southern California to have a better livelihood. Is 15000 dollars
worth your time? The general idea is that someone else is paying for your job, on top of
that you will be earning the rebates up to 15000 dollars. That's the reason I am calling
you, Sir. Can I have 1 second of your time, so that I can explain the program to you?