Ricky Simanullang

Jl. Datuk Kabu Pasar 3, Medan

+62 852-6289-0829
rickysimanullang22@gmail.com
www.linkedin.com/in/ricky-simanullang

Graduate from University HKBP Nommensen Medan major in English Literature with GPA 3.65. Active as a class coordinator
and participant in the Inter-Faculty English Debate Competition, that developed strong organizational, and communication
skills. At Citadines Sudirman Jakarta, I efficiently managed guest check-in/out, reservations, and collaborated with various
departments to ensure exceptional guest satisfaction. Proficient in Microsoft Office, Reservation Hotel System, and possess
strong communication, customer service, able work as a team, fast adapt and problem-solving skills. With a customer-
oriented approach and active English proficiency, I strive to deliver exceptional service and promote guest satisfaction.

Educational Work Experience

Background
Universitas HKBP Nommensen
Bachelor of Arts in English Literature
2016 - 2020
Active as a class’s coordinator.
Join as a participant in the InterFaculty
English Debate Competition.
Active in internal faculty organization,
English Literature Riverside as Member
of Event Activity Department
Citadines Sudirman Jakarta (4-Star Hotel)
Guest Service Officer April 2022 – March 2023
Handling 150+ guest check-in and check-out every day.
Handling guest complaint and collaborate with other department to fulfill guest
satisfaction.
Handling and Coordinate guest reservation from Sales team.
Handling OTA extranet payment and reservation
Assisted and provide hotel information and reservation through telephone
Manage guest payment and deposit.
Educate and promoted hotel membership benefit to 10+ guest.

Balai Besar Pelatihan Vokasi & PT. Imperia Asia Indonesia

Produktivitas (BBPVP) Medan
Vocational Course Front Office
Jan 2021 - March 2021
Active as a class’s coordinator.
Learn: Check-in and Check-out process,
guest greeting, handling reservation,
handling telephone, handling guest
complain, handling guest payment,
handling night audit
Skills
Microsoft Office (Word, Excel, Power
Point)
Hotel Reservation System
Active English Skill
Customer Service Skill
Online Travel Agent Extranet
Communication Skill
Customer Oriented
Persuasion Skill
Analytical Thinking Skill
Problem Solving skill
Time Management
Recovery Officer (Desk Collection) Sept 2021 – Jan 2022
Provide telephone service to 100+ customers every day.
Assisted customers to do installment payment and negotiated for customer
payments of Rp 1.000.000+ rupiah daily.
Collaborated together as a team and managed to earn Rp 14.000.000+ rupiah.
Collected and Processed 100+ customer data into the DMS Indonesia system
Hotel Danau Toba International
Marketing Administration Intern Nov 2019 – Des 2019
Record bad comments reports from the guest in PegiPegi.com, Traveloka, Tiket.com,
Google Review, Tripadvisor.com, Agoda.com from November to December 2019.
Confirm daily hotel revenue reports and Input OCC Report data, percentage of
Rooms Sold, and ARR from CDR.
Organized and sorting hotel revenue files from 2017-2019.
Maintain Hotel Service by receive 10+ customer calls with excellent service by
telephone to create guest satisfaction.
Organization Experience
English Literature Gathering Riverside
Member of Event Activities
April 2019 – October 2019
Collaborate with team members to organize and preparing equipment for games activities.
Coordinate participants and oversee the flow of game events so that the event run smoothly

Certificate Committee TOEFL Try Out Test 2018

Secretary (September 2018 – December 2018)
https://bit.ly/3i1PAyw Supervise and Manage the flow of the TOEFL Try Out preparation. Compile Document for
the final report.