419723, 655 PM bEx KIEM TRA DANH GIA KET THUG MON HOG: Xer la In lin thir Quan ly dich vu o to_ Nhom 01 @ Nhaciat8i / Kho hoe / 7022.2023.HKI / HAI NAMHOC2072-7023-HE DAITRA / ASMAZ20730.22_1.01 1 KIEMCTRADANH GIA KETTHUC MON HQC / KifM TRA DANH GIA KETTHUC MON Hoc 1 ve le Trang that Két thie tbe “Tho glan thy ign iém ig caundi 7 ontan 2016009 Sunday, 9 Api 2023, 5:45 PM. DB x0ng Sunday, 9 Ap 2023, 6:54 PM. £8 phat 16 ity 50,00/50,00 10,00 srén 10,00 (100%) ‘cing suat host ng ede tar dich vy dt dn bao nh phn tr th duge xem nhu diém érngimg nhn cfc cue hen? 70% cng suit cba tram, b. 60% céng suit ola tram. 90% céng sua ea tram, 4. 80% céng suit oda tam. caundi 2 ato 160 %4n 99 ‘busi dy a ee myc t6u eda ede chi dich duge khdch hang va thich cing va phng ban we. Mie tito sau day I sa? Dé ci thin m6i quan he gla Khéch hang vt ee nhan vi bi xe, te 6 the Ay vibe ban xe b. 2 cm an nhing khéch hang trung than © 9 c6 duge cfc Khich hang tung than 4. DE thi tp mai quan tt vér kh hing -ntps:iutex hemute.edu.vnimediquziteview.php?attempt=3324068cmid=5e54838showall ar419723, 655 PM KIEM TRA DANH GIA KET THUG MON HOC: Xer la In lin thir caundi 3 at aém r20me 00 ‘céc ctu sau diy hen quan do vide lao tgp v6 quin dBc. Cau no sai? a CVDV din théng bio véi quan 2c v8 nhang xe o6 hen tse . GVDV ein tao dBi vs quén dBc nhing thing tn phishopvéi tng loa khéch hang ©. Khia rao ei v6 quand vb vige sa chia ec ch tt phat sinh, CVDV 66 tht gid thich ch khdch ma khong en 6 mat ova quan dc 6. Vibe cing o8 gao tip vi qué a8 thie dy chinh cong vide eda CVOV caundi 4 Wen tang cia ca hoat dng dy t khdch hang ya trén ‘Cécky nang phe wukhdeh hang b. Cée huang tinh theo i khéch hing Kétqua dénh gid host dong oda tram dich vy 6 Chuang tinh thie fy doanh thu deh ws caundi 5 ‘en vao chd tng cho cau sau day: Dénh gid hoat dong cia tram dich vu bang a M&e<6 hal ing ela khach hang b, Che chi eS chinh v8 hoat déng dich ve $6 lugng xe sta chia kndch hang ibn 4. Téng doanh thu oda ram -ntps:iutex hemute.edu.vnimediquziteview.php?attempt=3324068cmid=5e54838showall 2n7419723, 655 PM KIEM TRA DANH GIA KET THUG MON HOC: Xer la In lin thir caundi 6 sen 00 09 Nha dinh ndo sau day v8 “Phiguyéu cBu sir cha’ Ib khng Bing? 2 N6Ibing ching v8 céng vied théa thu va cing Vie thye tts han. Ne la ngubn théng tn cho hoat déng ala tram sir choe, ©. Né gp cho cfc KF thu vn v8 nhing cdng vibe en lam theo yéu chu cia Khdch 4. Phigu yu clu sta cho la ma 1p dng mua bn o6 git php i cau hoi 7 Ki cing kid ta xe vt Kéch, Bu no au dy CVV Khng nn li? 2. Gil thich ket qua voi khdch han (C6 thé win char ky wdc nn ca kh han). Ghia ks qu kim tae lan phiGu yu cu sa chia hay phigukiém tra {6 DE nghyKhéch hang kong nen ty fim bio dating xe ma phi mang xe dn tram a minh 6. Bixung quanh xe va Kim tra theo ding tity quy inh caundi 8 a Gm noe 00 Phuong php theo di sau ava chia no sau diy khignKhieh hing hil bug mht? Gi ba phuong phip tin Bu c6 higu qu nu nha b, Vite, Bing dn toa! Dal khich chi déng go Kh cn tit -ntps:iutex hemute.edu.vnimediquziteview.php?attempt=3324068cmid=5e54838showall air419723, 655 PM KIEM TRA DANH GIA KET THUG MON HOC: Xer la In lin thir caundi9 ato 100699 Kei kl tra ture kh giao xe, nu can Ip danh sch nhng cong vgs en lam trong twang lal, mye nde sau day ld khéng hep? Bio dung dinh ky theo 58 km b_Nhing mye doy thuatvién phat hign trong qua tinh am vige 6. Nhiing cng vite #8 thus hign dn ig theo 4. Nhiing mye CVDV phat hin trong qué tinh kiém tra xung quanh xe caundi 10 ‘bu nao sau day 18 Khéng phi hop khi king nghe khch hang? 2. Tranhlugn cdi ma v6i kh hang nhong vin can hit b. Ding ngét ls khéch hang 4&n6i quan digm cla minh Trinh vite hol thécKhéch hang dircbng vgs ban ron thé nad na Ni khch hang e6 su hiulim v8 an phe hay cng ty hy gi thich rng nhung lich thie caundi 11 a Gm noe 00 Ki thieh cng vibe vl khch hang trong truting hap sia cha a im ndo sau day ein due uy han? a. Vind do khich hang thong bio b. Cong vige duge thychign fin nay 1 Cing vge duge thuchign lan tse 6. Nowyén nhan dn én vig sta cha lc phi cht, kon ln Kidh hang pha te -ntps:iutex hemute.edu.vnimediquziteview.php?attempt=3324068cmid=5e54838showall an7419723, 655 PM KIEM TRA DANH GIA KET THUG MON HOC: Xer la In lin thir caundi 12 aon nen ‘Yno sau day kndng a mye dich ea vibe kim tra tude khi nh x0? Kigm tra ing Khng e6 2 vat 6 at hay vt dung of hn (vi, Ong hd.) quén trong xe hay thing xe Pat dn cong vie en tht (lip mon khdng du.) ma keh hang Khdngbiét va vara khayén, © intra xem knch hang o6 cht cc chat gy chay nd hay giu hang qué cm (ma tly.) trong xe hay khOrg © de nha sy tn tal eda chur hng dl tr tue (cde Et ade Ibm than xe... caundi 13 {yj é0 no sau day lim mt khich hing nhitu nha: Mic 46 hailing vB ede sn phém Thi 66 ela nh vén 66 vl Khich 4. Chuyén dinar kbc caundi 14 a 120809 ‘hi nl chuyn va hich hing qua din thoal, ce cau hdl hod td no trong ode tinh using sau Ady c6 thé bl cho a bt ich sy a Khinhén cuge gol~ "TE e6 thé gdp gl anho™ b, CVDV.i gién doan rong ki dang gol ign thosi ~ "xin bi anh me at" ©. Héltéahode edngry ela ngub gol ~ "Anh tén fg?” 4. hi kt thi cube goi~ “Cdr on anh a gl én ta snr -ntps:iutex hemute.edu.vnimediquziteview.php?attempt=3324068cmid=5e54838showall419723, 655 PM KIEM TRA DANH GIA KET THUG MON HOC: Xer la In lin thir caundi 15 atm nen ‘Bubi hop dBu gis khéng nén kéo oi qué a 30 phit b. 60 phit 20 phit 6. Tophat caundi 16 ‘Sau kl CVOV use tinh ch phiva xin ey dng oa Khdch hang, t6t ntl hod don nes: 4. Bang ding v6 use toh b. Bing hoge it han we tinh NhiGu hen use toh mbt chit 4. thon use tinh mgr chit caundi 17 [Ning cau sau day én quan dn vig giao tgp vi nha vin phy tang. Cau ndo sa? Dé ce dich wy hu qua, nguibn cung cp plang th cy la du hod ton cn tit b. CYDV hung Kj nhin duge ning tng bo Khéng 6 phu ting eda phng puting {Nha ign phy tng xem xé tinh hinh xed tram dich vu dé yu cBu dt hang nhing phy tingluu chuyén chan 4. Vio thr lm mgt 8 lnong Ion phy tng on tht trong mgt tha glan ng, CVDY en yeu eBu phng ph ting éuy 6 hrong va ‘cung cp lien wwe -ntps:iutex hemute.edu.vnimediquziteview.php?attempt=3324068cmid=5e54838showall en7419723, 655 PM KIEM TRA DANH GIA KET THUG MON HOC: Xer la In lin thir caundi 18 aon nen ‘Sau diy 1 cdc Il ch ea vie thim hal khsch hang én, Cau no sal? ‘ii 6p k& hoach che hoat ng dy th Kéch hing . CO:thé phat hign kh no khéch hing 66ixe met € Phdthifn 86m che hhéng oa, ne 4. ign he v6 ngubiphu rch v8 xe cia ho im cho oat 86ng duy ti khéch hang higu qué hon caundi 19 “Tong tung hop o6 phy tng sta cha ph sith cho xe cla khéch hing dang hot dc bid nhurkhch hay mac v8 gis hose da tung lu nl te dy), Khi giao xe: 1 CVDV yBu cu quan de cing e6 mt d& gdp anh ta vee gl thich va khch Nang b. CVDV king gil thich ma nh qu dB gl thich rv tgp cho khdch hang ‘6 CVDV nh@trudng phng dich wu 06 mat dé gdp anh ta vige gil thich vai khach hang 4. CVV al thich enka vt Khsch hang sau kl tao 66 v6 quin abc caundi 20 Pian no sau day khong la myc dich eta vge chun b hing ngy tube ki tip Khch? DE gia quyét ce cng vige con ton dong tirngay hom tude, b. DE dim bio vide dén tgp duge tl chiy, ning nhiét. €. Déta0 ding vé chuyén nghigp cia CVV, Dé gay dn twee wel keh hang, mang lal cho ho su tn tung cao nha -ntps:iutex hemute.edu.vnimediquziteview.php?attempt=3324068cmid=5e54838showall amt419723, 655 PM KIEM TRA DANH GIA KET THUG MON HOC: Xer la In lin thir caundi 21 at aém r20ue 00 Myc no sau day king duge dia vi bang dy tinh chi phi sta chia xe cho kh? Chi ph bdo hm rio, ta nan la dng. 1b. Chiphi cho céng vige thus ngodl (ki cn thi). Chi phi céng lao dong. 4. Chiphiphu ting thay th caundi 22 Phuong phip nto sau dy ki hon Khich hang a Khng hop 7? a. Treo bin thing béo v8 vide nhdn hen tase tl khu wy tp tn va phng chs ._Luén nhde Khch hang néu hen trade ph gd ding hen 16 Lud gol cho Kiet hang v2 vige en true trong nang dn phim gi cho kh ing hin c6 va Khéch hang tn ning Thing bdo cho khéch hing 64 mua.xe tai phng bin hing V8 nhtng lo thé ea vibe hen trade caundi 23 a Gm noe 00 Nin din no sau dy ln quan dn vige kim ta rude Ki giao we fa King tng? Dung quén d3t ti rilong dung phy ting eG ve dng noi quy nh tn xe Kh, b, Sia ting edt ket era hoge d ede ban dap, Khng nn ta xe oli im sach gat in Kh Khch khong e6 ybu cau, 4. Trécde ghd va uong vbw tii ban Bu -ntps:iutex hemute.edu.vnimediquziteview.php?attempt=3324068cmid=5e54838showall an7419723, 655 PM KIEM TRA DANH GIA KET THUG MON HOC: Xer la In lin thir caundi 24 at aém r20ue 00 Ls khuyén khéch hing ndo sau day la khng hop I? 1 Nén 8p suit Kp nh hon iu chun mt eh, de bgt IK xe chay 6180-68 cao Nu e6 tng kéu Int pa gm xe kh nh tube vio evs gp, nguyn nha 8 do kh him bl kh ma {Niu han tinh phan ay qu Jo, o6 the dn dn vige phan tay bi mat te dung 6 NEvcé rc tr gidm xée téc hago sau sia cha céng sém cing tt caundi 25 Ke nghe din thoai ts khéch hing, CVOV nén gi hig thoo thi ty no sau day hi cho? 1. Ten cbng i én CVO ~ eun6i en sng glip d8Khdch hang b, caus! ng gip 46 khdch hang: tén eng ty-tén CVOV Cau n6l sin sing glip € khéch hang ten CVDV ~tén cng ty 4. Ten CVDV~ tén cing ty ~ edu nd sin sing gldp 45 khdch hang caundi 26 atm yg0ue 00 Kil thich cng vie vt khch hang Kh tinh va tring hop sta cha dit ttn idm ndo sau day ein hau y hon a. Nim dupe nhing vin Io lang nt ea khdch hang b. Thuxép lathe © Chiphiohitét 4. Vo do khdch hang théng béo, céng vige lam, pha ting et -ntps:iutex hemute.edu.vnimediquziteview.php?attempt=3324068cmid=5e54838showall on7419723, 655 PM KIEM TRA DANH GIA KET THUG MON HOC: Xer la In lin thir caundi 27 at aém r20ue 00 han dinh no sau day v vide gis hia vél khéch hngla kn ph hop? Hira va khch hing la vie im ma CVDV éal élén cho dng ty char khdng phi bn thin 1b. M@th dl ula thi phi gid, nc phat sinh, ph lp tc Hn Ie vel Khch hang Lud ghichép la va hd khch hang ch the en Ha vo hg 4. hi khdng th hia rab, king duge thng bdo cho khdch hang rng ban hay ai dé sé ln lac vi khdch hang tai mst tha din nhs inh caundi 28 ‘ie cau sav day én quan dn vige glo tkp v6i truéng phang dich wy. Cau nto sai? {CDV bio oo v6itrvéng phng 6ich wy VE vie béo quan ci tht bi chi it cho Khch hang b. CVD bio edo vai trxéng png cich wu v8 sin dB sacha Gao tgp véitrung phang dich wl log gao tiép mét chiéu, CVDV béo eo mel van dé ign quan én host dng cla tam dich wy cho tréng hg cich wu bit {6 CVDV bio oo val trang phon cleh wy VEnhing Khu nal ang dénh gi cua khéch hang caundi 29 Dye tiéu eda ea hoat déng duy i khéch hang 1. DE c6 thé ban thém dich wa phy tang, xe msi Dé dB dang nhé tn, oh mat oda Khéch hang BE tgomén ting wing che vr Khch hing DE khéch o6 duge sy an toa, tho msi ki dixe -ntps:iutex hemute.edu.vnimediquziteview.php?attempt=3324068cmid=5e54838showall 1017419723, 655 PM KIEM TRA DANH GIA KET THUG MON HOC: Xer la In lin thir cauhéi 30 A ata rome 00 "Whang nguyn te cabin eta chu tinh qu I chat Luong dé moi ngutl Khim pha ra ede vn trong céng vide. Sav day IA 4 gla doan ‘cia chu tinh ny, gal doan nao sai? a Tween b. Kim tra © Xée dnh ket qud 4. Lops hoach caundi 31 “rong hoat déng duy khch hing, mol nh vién eva ram dleh w phél tan dng mel casi g8 4. Gi6ithiu oc dch wee tram él kh b.__Khuyén khich khich hing hen rude 6 diva xe an bio dung sia cha Bat duge méi quan he tai kéch hing Mal keh hang dng thay trea caundi 32 ‘Sau dy lace mye tu cia vige cl hin hoat déng eta CVV. Muc teu ndo khang ng? 4 Tao étuegn cho moi ngudi hon thanh cng vie han hon, chinh xe vid dang »b, Tao cosbing chic cho ofc haat déng ela CVD ._Dénhuln shuyén ee phuong phép gid quyét vin J 6. Ning/e20duge nh thin Bim ie a thing tgp cho mong trong team -ntps:iutex hemute.edu.vnimediquziteview.php?attempt=3324068cmid=5e54838showall aT419723, 655 PM KIEM TRA DANH GIA KET THUG MON HOC: Xer la In lin thir caundi 33 at aém r20ue 00 Myc no sau diy khéng I céng vide chun bi hing ngdy tude khi tgp Khich eda CVOV? 4. Kim tra khu vie xung quanh nol ip khéch va pong dot ach dep Kita vo khu 48 xe duge nh du 6 rng, dda ._ Kin tra ph tng thay th, du BO tron e6 Bu di, sn sing kong, 4. Kim tra ding phuc 6 sach 58, gon ging khéng caundi 34 Ki gil thie cde me ki tra inh ky cho khch hang, diBu no sau Gy i sai? Gil thich ni dung béo dng trong cusn huéng dn si dung xe b _Khuyén khdeh hing n@i dung béo dung theo cach st dung xe 6 Chira cho keh Nang cdc fin kim tra xe inh Ky 6 th bd qua nu xe st dung quit khong eéch gia cc fan béo dvting phy thuge vo diu Kgn si dung xe caundi 35 a Gm noe 00 ‘bu no khéng nn Lam kl théa thu vi khch hang vB sy thay 6 trong qué tinh sia chia x6? ‘Théng bio cho Khich ngay khio6 su thay 66 be. Gidm 6 thu su bat tgn cd thé xay ra cho Khéch hang do su thay 46 Ghilpchinh xe 1 ng ¥eta 1gub nde 66 Khe vt Khch hang ban dau, ghirS ho ton nub ds. 1. Trénh gi thich nguyén nha ota thay di vic thé lam mat that gian cia Khéch, -ntps:iutex hemute.edu.vnimediquziteview.php?attempt=3324068cmid=5e54838showall rT419723, 655 PM KIEM TRA DANH GIA KET THUG MON HOC: Xer la In lin thir caundi 36 ata y20ue 00 ‘hi kigo tra xung quant xe, hang meno sau day ld Khéng en tht? a. Xée inh tidog kéu Khdng inh thudng ola dng cola tr dau b. Tinh Riu qué, chiéu cao, chigu su, hinh wing ty do cla ban dap phanhIyhop Syrhishéng bén ngodi ct cia xe, sy dng mb hw aang 4. Co hay khéng ede 68 cnn gid tr ben trong xe caundi 37 Lr khuyén khch hang no sau dy i chuachinh xc? a. Nhiing ch bj va quet than xe bi tra m3tthép ra ngoa nu khong duge sa chia, gis lan tba dud som fam hu hng than xe v8 gy née hin twong bong son , Cao sutsén bin dap c&n,phanh, ga bmn hte lam che i xe cm ge dap khng &m Vé chup cn s6 bj v8 thi tigng’Bn bén nga slot vo bén trong xe 1. Budng bg thodt rude eva hé thing Albu ha Khéng KN tuGtra.c6 thé lam cho nude by thi vie Khoang hah khch caundi 38 [Nhang chi y no sau day ki gio tgp qua diénthoal vo kéch hang a khong hop hj? {Nhe én CVDV més in nda 98 gp kivich hang gh nhé ng day sla nguat phye wy minh b, Néu ngudt go! Khéng xe dinh bin thn hy xée din xem a gol ti © Chil dng cup my din thos dé han ché chi phi gol dlén cla khéch hang {Hay chang t minh dangling nghe bing ech n6lvang tl hiéuthudng xuyen -ntps:iutex hemute.edu.vnimediquziteview.php?attempt=3324068cmid=5e54838showall san7419723, 655 PM KIEM TRA DANH GIA KET THUG MON HOC: Xer la In lin thir caundi 39 ata rome 90 Ls khuyén khéch hing ndo sau day la khéng hop I? Sau méi Rin tn Bs bign nn rita gam x, vi nude mudi gay én hoen gi b, Téng ga manh sau khikhdi han hod trong kh che dn dé tid thy long nh iu mi 8 ra 06 thé hay duge vl tim met BE déng co chay Khéng td mét phit sn khsing vai chye ce nhién Iu Cdn xe duge som phi nén ra bing méthode bot biér, khong ding ban chil st caundi 40 Ki gl thich vi knéch hang, dtu nao sau day khong én? {Dua anhtng phy ting 8 nu e6 thé ki gil hich v8 cng vige ava cha Ding nhang tr chuyén niganh kj thugt 6 cid dat chinh xc nBi dung dn gil thich Hira vl khch hang ting 98 tim kim thng tn va théng boli dvs ing thing tn ma CVDV Khdng ble 4. Gli thieh that ngn gon, bm sit vo nhimg dm chin caundi 41 (fc cu sau day len quan dén vig gia tgp v6l Kf thus ven, Cuno sai? 8. Khibéo cdo cdng vie hang ngay, ky hust vin din vio phiu yeu CBu sia cha, kiéng phélbéo.céo miéng cho quin 46e b. Vide giao ip gita CVOV va ky thst vién €uge thing qua quén dc. ng thal kj thu vén v8 CVDV 06 thé rao 46 tue tip wi baw Vie go lip giza CVDV va ky tual vién duge thing qua quén dBc KV thudt vin v8 CVV 66 thé tao d6i trv tgp v6 nhaw, -ntps:iutex hemute.edu.vnimediquziteview.php?attempt=3324068cmid=5e54838showall san419723, 655 PM KIEM TRA DANH GIA KET THUG MON HOC: Xer la In lin thir caundi 42 ata rome 90 {ching ta cin thube 60 86 dinh gd muc teu cla edchoat dbng duy tf khéch hing dat due tl du, Thude do a6 THB duy i khich hang b, Cécchie6 inn gs © $6 long x6 6 tram 4. Mize dé tin tuéng oda khich hing vio CVOV caundi 43 ‘Sau iy la cde ma giao tgp gia che CVDV. Cau ndo sai? {Ce GVW quan sét va nm bat nhing m6i quan tim hang du eda tung én va rao 6 v6i nha Ki gp nhang khiu na khé eda khéch hang, CVDV mei pha chuyén giao cho CVDV alai doan 2 gi quyét CVV gla doan 266 cha rng hung dn cdc CVDV Khée it kinh nghié hon 4. MBikhi dir nhig cng vige eda ngubi khée, kh chuyh giao Khng duce chuyn gao bing miéng ma phil bing vin bin, 6 6 ching caundi 44 “Ty uy tk hang 4. {96 luong xe tl tram x 100)/(86luong xe dang lu han x22 fin: 12 thing) b. {et lugng xe bio dung dinh ky min phix 1OO)/(chi ib béo dung dinky min phi) © (6 trong xe phe wy khdch hang tr itn tn thang x 12)/(88 ugng xe dang lu Ranh) 4. (t6ng 9 cng lao d6ng trong thing da ban x 100)/(6 hrgng xe dang lew hannx 1,8 id: 12 thing) 197 -ntps:iutex hemute.edu.vnimediquziteview.php?attempt=3324068cmid=5e54838showall419723, 655 PM KIEM TRA DANH GIA KET THUG MON HOC: Xer la In lin thir caundi 45 aan 120 00 Ccich ndo sau diy kh cha hbikhéch hang fa khéng pho hop? 4 Dura danh thigp kh chdo Khch hing m6i hp xc Tin du b. Bat chuygn rude er khéch hang ©. Chiov nhin vio mét Khch hing 4. Cho khdch hang saukhikhéch hang chéo CVOV caundi 46 Kei tho lun, ta can dp dung ahing kj nding dong ndo, Sau day la 4 nguyéa téc ong ndo, noun tic nde sal? 2 MBrOng tu duy cing hibu cing tt b, Tinh by y tung tp tung te mst gée 46 nt inh ‘ing bao oi phébinh cf ¥ kin “Tein bay ahi ign v8 got caundi 47 a Gm noe 00 ‘Sau bi Kt thie hie trang quanh x, viendo cau day sl? a. Dinh gis két qu b. B6 sung nhing dich wshay kim ra vira phat hign dug vio phigu yeu cBu sia cha &Thng bo va keh hing nhong sta cha en tit 4. Khayén khdch hang ning dich wu hay ki tra ke -ntps:iutex hemute.edu.vnimediquziteview.php?attempt=3324068cmid=5e54838showall 167419723, 655 PM KIEM TRA DANH GIA KET THUG MON HOC: Xer la In lin thir caundi 48 ata rome 90 ‘D8 mang a shal Iing cho Khéch hing, CYDV €6 thé lam nhuing céng vide gol eich wy thé trong 6, cng wide no sau day 13 Khng ahi hop? a Lavsach kinh xe, lim sach gat tn wong xe », BiBuchinh la ding 8 that giant xe cho chit xe {Dua raninang fi khuyén chuyén nghi, hang diy phat hign kh sia cha cn chy Kiém ra dp sult fp dy phdng ta du bin cra xe caundi 49 Ki n6ichuyga v6 khdch hang qua dignthoal, CVD nén a, Taytheo khéch hang ,Néinanh hon bin thutmg met chit Néinh 61 chuyén bin hung 6. NOl cham vi hon Bin thang caundi 50 ue tiéu hop nm eta tram aleh a. DE cée CVDV bio odo cing vige él ruéng phang dich vs b, Cdl thigne6e vide ién quan fn CVDV dé ning cao shai ng aba Khéch hing ©. BE cde CDV trae dBi vl cde KF thu ven gid quyt ede wuéing mae tong tram = NOI DUNG ON TAP - QUAN LY DICH VU 676 Chuyén ti -ntps:iutex hemute.edu.vnimediquziteview.php?attempt=3324068cmid=5e54838showall wir