Quick Start Guide For New NIC Email Solution

Zoho Mail User Guide
- Quick Start Guide
© 2023 Zoho Corporation Pvt. Ltd. All Rights Reserved.

Table of Contents
1 First Time login and MFA configuration 3

1.1 First Time login (Credentials from SMS/ Email) 3
1.2 Reset your first login Password 4
1.3 Multi-factor authentication using Zoho OneAuth 5
2 Account recovery options 10
2.1 Add recovery mobile number 10
2.2 Add recovery email address 12
3 PROFILE 15
3.1 Time zone and Language: 15
4 USER INTERFACE PREFERENCES 2
4.1 Display Font 2
4.2 Theme 3
5 COMPOSE PREFERENCES 4
5.1 Compose New Email 4
5.2 Default email font 5
5.3 Spell check 5
5.4 Add recipients to address book 6
5.5 Undo emails 6
5.6 Choose your Display name 7
6 INSERTING EMAIL SIGNATURES 8
6.1 Signature in replies 9
7 SENDING EMAILS 10
7.1 Share draft 10
7.2 Schedule emails 10
7.3 Undo send 11
7.4 Email recall 11
8 READING EMAILS 13
8.1 Conversational view 13
8.2 Classic view 13
8.3 Email listing view 13
9 MANAGING EMAILS 15
9.1 Folders 15
9.2 Tags 17
10 Searching emails 20
11 FILTERS 23
12 Setting up notifications 26
13 CALENDAR 27
13.1 Sharing calendars 31
13.2 Sync Calendars 33
14 TASKS 41
15 NOTES 43
16 BOOKMARKS 44
17 IMAP configuration for your Zoho account 45
18 POP configuration for your Zoho account 46
19 MOBILE APP FOR ZOHO MAIL 47
20 Help guide links 48
21 Help video links 49

1 First Time login and MFA configuration
The first login into your new Zoho account can be done smoothly by following the steps
given below:
1.1 First Time login (Credentials from SMS/ Email)

On creating an account in Zoho, you will receive the username (email address) and the
password needed to login for the first time via SMS and email.
The email will be sent to your official email address from zmonboarding@zoho.in.
The SMS will be sent to registered mobile number of the users from sender ZOHOMV.
1.1.1 Steps to login to NIC account in Zoho

1. Launch your browser, type https://email.nic.in/ and press Enter.
2. In the username field, provide your complete email address and Click Next.

3. Type in the First Time login password received by SMS/ email address.
4. Click Sign in.

You will be now authenticated, but you will need to reset the Password, as this password
will be valid only for first login.
1.2 Reset your first login Password

You will be prompted to reset your password. Choose a strong password, which is easy
for you to remember, but tough for others to guess.
1. Provide a strong password (of minimum 8 characters including a capital letter,

small letter, number and symbol).
2. Confirm the password by re-entering it.

3. Click Set password.

Your new password will be set and you will be asked to sign-in using your new password.
1.3 Multi-factor authentication using Zoho OneAuth

Multi-factor authentication provides an extra layer of security to your account, in addition
to your normal password. This will require you to provide a unique code, or perform an
action using your smart phone, in addition to the password periodically.
Once you login to your account using the new password, you will be prompted to
configure MFA.
Choose Enable MFA in OneAuth to configure MFA using Zoho OneAuth.

(Recommended)
To Configure MFA, you need to download the Zoho OneAuth app in your mobile device.
1. Install the OneAuth from Playstore (Android) or Appstore (iPhone).

2. Launch the app and tap Sign in.
3. Accept the privacy policy and continue to Sign In.

4. Provide your complete email address and your password to Sign in.
5. In the next tab, choose Keep using password. (Recommended)
6. There are multiple modes available for you to choose in MFA:

a. 'Push Notification' : Every time you login to your account from any system
or mobile device, a notification will be sent to this mobile device in which
you have configured OneAuth. Once you approve the notification, your
login session will successful. 'Push Notification' as the MFA mode will be
enabled by default. You can tap it to view the other modes and choose
from them.
b. Scan a QR code: In this mode, a QR Code will be displayed when you login
to your account. In the Zoho OneAuth application Open QR scanner and
scan the QR code in the browser to authenticate your account.
c. Enter a TOTP: A Time-based OTP (TOTP) will be generated in the Zoho
OneAuth application on your login. Provide this OTP in your browser and
click Verify. This TOTP will be valid only for 30 seconds and a new code
will be generated every 30 seconds.
7. Choose your preferred mode and Tap Enable MFA.
MFA will be enabled for your account and an extra layer of protection will be added along
with your account password.
Note: 'Push notification' is the default mode enabled as the MFA mode. Push notification
and QR scan modes need an active Internet connection to validate the login. Even in
cases where you have chosen them, you will be able to verify using TOTP in case of a
network failure.
Once you enable MFA using Zoho OneAuth in your phone, go to the browser and click
I've enabled MFA in the pop-up screen.

1.3.1 MFA back-up codes
Backup codes are helpful when you are unable to access your smartphone, for
verification. In the next section, you can 'Generate backup codes' and save them, and
use them as a replacement for MFA. However you cannot use them when you do not
remember the password.

Download or Copy the back up codes and save them to your computer securely.
1.3.2 Recovery Email/ Mobile number

To recover your account when you forget the password, you need to configure a
recovery mobile number or email address (as shown in the next section).

2 Account recovery options
In case you forgot your account's password, the quickest way to recover your account is
using the SMS to recover mobile number or an email to the recovery email address.
2.1 Add recovery mobile number

1. Click on the Profile picture icon at the top-right corner of the Workplace
Dashboard.
2. Click on the My accounts button.
3. You will be taken to the Accounts management tab.

4. Go to the Mobile numbers section under the Profile menu in the left pane.

5. Click Add mobile number
6. Provide your 10 digit mobile number and click Add.
7. As you're performing a sensitive action, you might be prompted to verify yourself

by providing your account password. Once you click Add, an OTP will be sent to
the provided mobile number.
8. Enter the OTP to verify your mobile number and click Verify.

Your mobile number will be added as recovery number which you can use to reset
your password.
2.2 Add recovery email address

1. Click on the Profile picture icon at the top-right corner of the Workplace
Dashboard.
2. Click on the My accounts button.
3. You will be taken to the Accounts management tab.

4. Go to the Email address section under the Profile menu in the left pane.
5. Click Add email address.
6. Provide an alternate email address and click Add.
a. The alternate address should be any of your personal email address to

which you will have access to.
b. The email address should not be an alias of your primary account or not
be from within your organization.
7. As you're performing a sensitive action, you might be prompted to verify yourself
by providing your account password.
8. Once you click Add, an OTP will be sent to the provided email address.
9. Enter the OTP to verify your email address and click Verify.

Your email address will be added as recovery email address which you can use to
reset your password.

3 PROFILE
Zoho Mail provides you extensive customization offers to personalise your Inbox and set up
default settings to suit your preferences. Once your account is created, you can set up your
profile to set Time zone, Language, and other account level settings.
3.1 Time zone and Language:

You can set your default time zone, country, language and other settings in your account
profile settings.
1. Launch the ‘My Profile’ section by clicking your Thumbnail in the top-right corner of
Zoho Mail.
2. Click My Account to open your Profile details.
3. Your profile details open in a new tab.
4. You need to authenticate again as you are about to view/ edit sensitive information in
your account.

5. Select ‘Personal Information’ from the left pane and click Edit.
6. Time zone: Select your timezone and it will be reflected across all the applications
you use. You can keep track of your incoming and outgoing emails, calendar events,
and other notifications in your preferred time zone.
7. Language: The content in the Zoho applications will be displayed in the language
you select.
8. Gender: You can also provide your gender information, and this will be reflected in
the pronouns used in the notifications and messages. However this is optional.
Related Pages:
User Profile section

4 USER INTERFACE PREFERENCES
Apart from the profile details, you can also change the appearance of your Inbox to suit your
preferences.
4.1 Display Font

The default display font used in Zoho Mail is Zoho Puvi. There are other font styles available
for you to choose from. You can choose the font style and size, that are most suitable for you.
To set your preferred display font:
1. Click the Settings icon on the right pane of Zoho Mail.
2. Navigate to the System section from the left pane.
3. Select Font Family under Font options.
4. Choose the preferred font family from the drop-down.
5. Select your preferred font size and it will be applied across the UI. You can also
choose Browser, to use the default size settings based on the browser.
4.2 Theme
Zoho Mail supports six themes with white, light and dark variations of each. The default
theme is the dark version of cobalt blue. Each of these themes
To set your preferred theme:
1. Click the Settings icon on the right pane of Zoho Mail.
2. Navigate to the System section and select Theme.
3. Select your preferred theme and it will be applied across the UI.
4. You can also toggle between the dark and light modes from the right pane.
Related Pages:
o Display font
o Display Theme
5 COMPOSE PREFERENCES
Zoho Mail provides easy-to-use rich text editor that helps you format and send professional
emails to your various contacts. Zoho Mail also offers many features like templates, hot keys
to ensure that you can quickly compose and send emails without spending too much time
repeating the same stuff.
You can also set default settings for sending emails like font family, size, color along with
other compose preferences.
5.1 Compose New Email

1. Click ‘New Mail’ in the top-left corner.
2. Provide appropriate Subject for the email.
3. You can provide the recipients' email addresses in the To, Cc and Bcc as needed. You
can also insert the details from your address book by clicking the To/ Cc/ Bcc labels.
4. When you start typing the details, the autofill will also list the matching contacts from
the address book.
5. Enter your email content in the Content section. Use the formatting options available
to customize your email style and layout.
6. The built-in spell checker helps you identify and correct spelling errors.
7. You can also use the templates to insert content saved in the templates. The draft
content will be auto-saved in the ‘Drafts’ folder and will be removed automatically
once the email is sent.
5.2 Default email font

You can set up your preferences for the email composer, like setting a default font style, size
and color, and editor mode.
1. Click the Settings icon in the right pane.
2. Navigate to the Compose section.
3. Under the ‘Font options’, select your preferred font style, size, and color options to
apply to your email content.
Once you choose these settings, the new emails will by default be in the chosen font family,
size and colour
5.3 Spell check

You can enable Spell check as you type to view the spelling errors as and when you type the
email.
5.4 Add recipients to address book
You can choose to add your recipients to your contact list automatically. This will ensure that
all your recipients are added to your address book. This also helps to ensure that the ‘Autofill’
works and you can add them as recipients in the emails without searching for the details.
5.5 Undo emails

You can enable ‘Undo’ send for your emails for a pre-set duration after sending emails. This
will provide you an ‘Undo’ link to cancel the sending of the email up to the given time
duration.
5.6 Choose your Display name
You can also set a display name specific to each of your email addresses or aliases. The
display name tagged along with the From address will be shown to your recipients.
To set the display name:
1. Sign in to your Zoho Mail account.
2. Click on the Settings icon in the right-pane.
3. Navigate to Send mail as section and provide the Display name for the email
addresses and email aliases configured in your account and click Update.
Related pages
o Compose preferences
o Display name
6 INSERTING EMAIL SIGNATURES
Sign emails with a standard signature. Create your signature with Zoho Mail's signature
editor and link it to your From address. You can have multiple email signatures linked to your
email addresses and aliases, so that every email you send has the right signature.
1. Click the Settings icon in the right pane.
2. Navigate to the Signatures section and select Add new signature.
3. Enter a name for your signature.
4. Enter signature content and format it to suit your needs. You can also insert images
and links.
5. Click Add next to Associate email address and select the address you want to link
this signature to.
6. Click Save.
8

6.1 Signature in replies
You can also create signatures that you can use particularly while replying to emails.
To associate a signature for your reply emails, navigate to the Associated From address(es)
for the replies section. This field lists all the email addresses or groups associated with your
account. You can select the email address with which you want to associate this signature
for your replies.
Related pages
o Email signature
9

7 SENDING EMAILS
Zoho Mail has the following additional options related to sending emails:
7.1 Share draft

If you want a coworker to review your email before you send it, you can share your drafts with
them. Click Share draft in the top-right corner of the editor and select the user in your
organization you want to share it with.
7.2 Schedule emails

If you want an email to be sent to a co-worker or a contact, at a later-time of the day or in the
next few days, you can schedule emails by specifying the date and time. Compose your
email and click the Send later icon on top of the email composer and choose the preset time
at which you want the email to be sent.
10

7.3 Undo send
Undo sending your email within a customizable period after you hit Send (between five and
thirty seconds).
To enable this option, click the Settings icon in the top-right corner and click Compose.
There you can enable the option and set the time duration.
7.4 Email recall

If an email is sent with incorrect information, you can recall it from the recipient's inbox
within 30 minutes. To enable this option, go to your Sent folder, navigate to the email you
want to recall and click the Mail Delivery Status icon. Click Recall this email in the pop-up that
opens.
11

Related pages
o Share drafts
o Schedule emails
o Undo Send
o Email recall
12

8 READING EMAILS
Zoho Mail provides you with various views so that you choose the one you are comfortable
viewing.
8.1 Conversational view

If you prefer keeping all the emails that are part of a single conversation together, you should
choose this view. The number of emails in a conversation is indicated in the summary row.
Clicking the number will list the emails in the conversation, and you can then click on each
email to preview it.
8.2 Classic view

If you prefer to see each email as an individual item, you can switch off conversation view.
Emails that are part of any conversation will still be marked with a conversation icon, which
you can click to open the conversation.
You can switch the conversation view on or off using the Conversation icon in the top-right
corner. You can also set a default preference for all the folders from the Settings page.
8.3 Email listing view

You can also change the email listing view. The default view is Classic, which has space
between emails with fewer emails listing per page. If you want less space between emails,
you can switch to the Compact view. This view has more emails per page. There is also a
Super Compact view that displays even more emails per page than the Compact view and
has very little space between emails.
To change view, click the Change view icon in the top-right corner and select your preferred
view.
You can also choose the details to be displayed about a particular email. Click the Show/hide
fields icon in the top-right corner and deselect the fields you want to hide.
Related pages
○ Email listing views
○ Conversation view

9 MANAGING EMAILS
Zoho Mail provides you with features to easily organize and manage your emails. Use folders,
filters, and tags to sort the emails you receive.
9.1 Folders
You can keep your inbox organized by moving emails into folders. You can move emails into
the default folders or create a new custom folder.
To create a folder:
1. Click the Settings icon in the right-pane.
2. Navigate to the Folders section and click Create Folder.
3. Enter a name for your folder. You can also make this a subfolder in another folder.
4. Click Save.
You can also create a folder by clicking the + icon in the left pane near folders.
To move emails to a folder, select them from the email listing pane, click the Move to option
and select the folder which you want to move the emails to.

You can also share custom folders with your colleagues:
1. Navigate to the folder you want to share and right click on it. Select Share this Folder.
2. Enter the organization member you want to share the folder with. Give this user one
of the following permissions:
a. Read only permission: the user will be able only to read and comment on
the emails.
b. Write permission: the user will be able to read, comment, and flag emails.
When a user with the write permission opens an email from the shared folder,
the email will be marked as read.
c. Email Delegation: the user can write replies to emails in the delegated folder.
3. Click Share.
Note that you cannot share the default folders such as Inbox, Draft, Spam and
Trash]
9.2 Tags
You can group the emails across folders using tags. A single email can have multiple tags,
making it easier for you to classify and organize emails.
To create a tag:
1. Navigate to the Tags section in the left pane of Zoho Mail and click the Add icon.
2. Enter a name for your tag.

3. Choose a color for your tag.
4. Click Save.
The new tag will now be saved for you in the Tags section.
Applying tags to emails
You can apply tags to a single email in either of the following ways:
1. Drag and drop the email to the preferred tags.
2. Open the email you want to apply tag to, click the Tags option from the email preview
and select your preferred tags.
3. To apply tags to multiple emails, select the emails and click Tag as on the top menu.
4. Select your preferred tags and they will be applied to all the selected emails.

Related pages
o Using folders
o Move folders
o Custom folders
o Applying Tags

10 Searching emails
Zoho Mail search provides you with advanced search option that help you search an entity
across the Mail suite applications (Mail, Calendar, Contacts, Tasks, Notes and Bookmarks).
The advanced search option helps you to narrow down your search starting from the sender
address, recipient address to the time and date at which the email has been sent or received.
Search email based on From address:
To search an email based on the From address, click on the Search icon at the top-right
corner. Choose Mail from the application drop-down. Type the email address and choose
the From parameter from the drop-down. Click Enter. The emails containing the From
address will be listed.
Search emails based on Subject:
To search an email based on the subject, click on the Search icon at the top-right corner.
Choose Mail from the application drop-down. Type the subject content and choose the
subject parameter from the drop-down. Click Enter. The emails containing the subject
content will be listed.

You can also choose to filter your search based on other set of parameters as displayed
below:
Related pages

Zoho Mail search

11 FILTERS
Filters help you automate the process of organizing your emails. You can set conditions to
filter emails and choose actions to be performed on the emails that match the conditions.
To create filters:
1. Click the Settings icon in the right-pane.
2. Navigate to the Filters section and select Create new incoming filter or Create new
outgoing filter.
3. Enter a name for your filter.
4. Select the Condition type. You can choose AND or OR or use a custom combination
of the operators AND and OR.
5. Set the Condition to filter your emails by.

6. Select the Actions you want to perform on the filtered emails.
7. Click Save.
8. You can also create incoming filters directly from an email. Click More actions in the
top-right of the email preview, select Add to, and click on Filters. Modify the filter
details as required and click Save.
9. Every time you receive or send an email, Zoho Mail will check whether it matches any
of your filter conditions and automatically perform the actions for the conditions it
meets.
10. For example, you can set up a filter to move all emails from
someone@yourdomain.com to a specific folder, using ‘Move To’ action in Filter
actions.
Related pages:
o Email filters
o Incoming filters

o Outgoing filters

12 Setting up notifications
You can set up desktop notifications for Zoho Mail. Make sure you've configured your
browser to allow notifications from Zoho Mail. Add 'mail.zoho.com' to the allowed entities to
display the desktop notifications for Zoho Mail.
To turn on desktop notifications in Zoho Mail:
1. Click Settings in the right-pane.
2. Navigate to the System section and click on it.
3. Navigate to the Desktop Notifications section and enable notifications. You can also
set your preferred notification tone from here.
4. You will receive in-app notifications when someone @mentions you or your group,
shares emails, drafts or folders with you or your group, likes or comments on your
posts, replies to your comments, assigns you a task, or invites you to an event.
5. You can see a preview of the alert and perform actions like liking, commenting, or
sharing, right from the notification pane.
Related pages
o Notifications

13 CALENDAR
Zoho Mail comes with a built-in calendar. This helps you schedule and keep track of all
your events.
When you login to Zoho Calendar, a default primary calendar is available. Apart from
that, you can create and manage as many calendars as required. The calendars can be
personal calendars or group calendars.
To add a new calendar:
Navigate to Calendar application from the left pane.
1. Click on the + icon next to My calendars and select +Add Calendar. You will be
taken to the My Calendars section in Calendar settings.
2. Provide a name for your Calendar in the Name field and assign a color based on
your preference from the color palette.

3. Check the Include in my Free/ Busy sharing check box if you want to include
the calendar to your free/ busy schedule.
4. Add a Description to the calendar and click Save.
To create an event:
1. Navigate to Calendar application from the left pane and click on the New event
button on the top-left corner.

2. Provide the event details in the create event form and click Save.
Some of the key features of the Calendar in Zoho Mail are:
Setting work hours/ week: you can set your working hours and days in your Calendar.

Check free/ busy schedule of co-workers: you can check the availability of your
teammates when you create an event and schedule the event based on their availability.
Adding events directly from email: you can create events directly from your email content.
Select the content and click Add to Calendar from the Smart Create pop-up menu.
Add conferencing: when creating an event you can add conferencing to the event using
Zoho Meeting and the users can join the meeting using the link in the Event info tab.

13.1 Sharing calendars
You can share calendars to your co-workers with different permission sets. The different
access levels available are:
1. View only free/ busy (Available by default for all co-workers)
2. View event details
3. Edit event details
4. Delegate / Manage Calendar
You can share your personal calendars with your colleagues and provide them with
permission to view event details, add participants to the event you create, or even delegate
them to manage your calendar on your behalf. When you share your calendar using
delegate permission, your team members will be able to create events on your behalf, invite
others to the event, book resources or event cancel or change the timings of an existing

event in that calendar.
To share a calendar with your colleagues:
1. Navigate to the calendar you want to share from the My calendars section in left
menu.
2. Click on the 3dots icon and select Share.
3. Enter the email address of the user or group you want to share.
4. Select the necessary permissions from the options:
a. View only Free/busy- Only view the free/busy status of your calendar.
b. View event details - View the event details of your calendar.
c. Edit event details - Edit the event details in the specific calendar.
d. Delegate (Manage calendar) - Manage and make changes to the

calendar on your behalf. They can even share your calendar on your
behalf.
5. Click Share.
The calendar you shared will be added to the shared calendar section of the user with

the permissions chosen. You can revoke the sharing anytime from the Settings>
Calendars > my calendars > Sharing and permissions section anytime.
You can also share your calendar for a public view, by generating a URL to access the
calendar or sending it as an email to the people you want to share it with. This can be
used to embed it in your blogs or websites.
13.2 Sync Calendars

Zimbra CalDAV sync:
You can manage both your Zimbra Calendar and Zoho Calendar in one space using the
CalDAV sync feature.
1. Click on the + icon next to My Calendars.
2. Select Add CalDAV account.
3. Enter the Zimbra server address, Username, and Password and click Next.

4. Your Primary Calendar in Zimbra will be synced by default. If you want to sync
other calendars, choose them from the list. (In settings, you can change these
preferences later from the My Calendar section.)
5. The chosen Zimbra calendars will be synced with your Primary Calendar in Zoho.

Outlook calendar sync:
1. Go to Settings > Calendar > Synchronize.
2. Click on Outlook Calendar.
3. Select the check box to agree to the Terms of Service & Privacy Policy and click
Authenticate Outlook.
4. In the authentication window, enter your Outlook account credentials and log in.
5. The outlook account will be added to your Zoho Calendar.
6. After the authentication is complete, you can click on Synchronize to start the
synchronisation.
7. Once the Un-synchronize button appears, the sync becomes complete.
8. Refresh your calendar and the events will be updated.
You can remove your authenticated outlook account anytime by clicking the Remove

option next to your outlook account.
Sync with iPhone (Apple calendar)

1. On your device, navigate to Settings > Calendar > Accounts > Add account.
2. Click on the Other option on the Add account page.

3. Select Add CalDAV account to proceed
4. Enter the server as https://calendar.zoho.in/
5. Enter your Zoho account email ID in the Username field and your Password.
(Since you have MFA enabled for your account, you should use an Application
specific password generated for your account to sync your calendar)
6. Type your choice of Description for this CalDAV account and click Next.

7. Turn on/off the notifications for Reminders and click Save.
8. To check if your CalDAV sync was successful, open the Calendar app on your
iPhone/iPad and click on Calendars from the bottom centre of the screen.
9. You will be able to see the list of calendars from your Zoho account that is
currently synced with your iPhone/iPad calendar app.

10. Go to your Zoho Calendar web version, create an event in a specific calendar and
refresh the page.
11. The recently added event will be synced with your iPhone/iPad calendar app.
12. In case you want to delete your CalDAV account, go to Settings > Calendar >
Accounts in your iPhone or iPad, click on the account you want to delete and
press the Delete Account option.
Related pages:
○ Manage calendar settings
○ Share calendars

14 TASKS
Tasks help you keep track of your to-do lists. Some of the key features of Tasks in Zoho Mail
are:
Adding tasks from an email: you can create tasks directly from your email content by
selecting the content and choosing Create Task from the Smart Create pop-up. You can also
add your emails to tasks either from the email listing pane or from the email preview pane.
Organizing tasks: there are six views you can choose from to organize your tasks: Created
by Me, Today's Tasks, Delayed Tasks, Upcoming Tasks, This Week's Tasks, and This Month's
Tasks.
Import, export, and print tasks: you can import and export tasks in CSV format. You can also
choose to print specific tasks or the entire task list.
Related pages:
o Add tasks
o Import tasks

15 NOTES
Notes help you jot down your ideas, copy quotes, and attach images, files, and audio notes
from your mailbox. Some of the key features of Notes in Zoho Mail are:
Sticky notes: make sticky notes and stick them to your mailbox or create them directly from
your mailbox.
Collaboration in notes: invite people in your organization to view your notes, tag them in
your comments, and improve collaboration.
Related pages
o Using Notes

16 BOOKMARKS
Save web URLs you want for future reference as bookmarks. You can also share your
bookmarks with your group. Some of the key features of Bookmarks in Zoho Mail are:
Creating bookmark collections: group your bookmarks together into collections for easy
management.
Sharing bookmarks in social media: share your bookmarks as posts on Facebook or as

Tweets.
Related pages
o Using Bookmarks

17 IMAP configuration for your Zoho account
You can choose to add your Zoho account in any other email client to access your emails
using the IMAP configuration.
IMAP access for your account will be enabled based on the direction by the NIC
admin team. Please contact nicsupport@in.zohocorp.com, if you have any queries.
The following configuration details can be used to configure your Zoho account using IMAP:
Incoming Server Settings:
1. Incoming Server Name: imappro.zoho.in

2. Port: 993
3. Require SSL: Yes
4. Username: Your complete email address
Outgoing Server Settings:

1. Outgoing Server Name: smtppro.zoho.in
2. Port: 465 with SSL or
3. Port: 587 with TLS
4. Require Authentication: Yes
User Name: Enter your complete Zoho account email address.
Email Address: Enter your complete Zoho account email address.
Password: Enter your Zoho account password. (You might require an Application-
specific Password as Two-factor Authentication is enabled for your account).
Related pages:
○ Zoho Mail as IMAP account

18 POP configuration for your Zoho account
You can choose to add your Zoho account in any other email client to access your emails
using the POP3 configuration.
POP3 access for your account will be enabled based on the direction by the NIC
admin team. Please contact nicsupport@in.zohocorp.com, if you have any queries.
The following configuration details can be used to configure your Zoho account using POP:
Incoming Server Settings:
1. Incoming Server Name: poppro.zoho.in

2. Port: 995
3. Require SSL: Yes
4. Username: Your complete email address
Outgoing Server Settings:

1. Outgoing Server Name: smtppro.zoho.in
2. Port: 465 with SSL or
3. Port: 587 with TLS
4. Require Authentication: Yes
User Name: Enter your complete Zoho account email address.
Email Address: Enter your complete Zoho account email address.
Password: Enter your Zoho account password. (You might require an Application-
specific Password as Two-factor Authentication is enabled for your account).
Related pages:
○ Zoho Mail as POP account

19 MOBILE APP FOR ZOHO MAIL
Check your emails anywhere, at any time with Zoho Mail's mobile app. It is designed to let
you easily perform all the activities that you would in the web app. You can download the
apps for iOS or Android.
Other Mobile Apps
o Zoho Mail Admin - iOS

o Zoho Mail Admin - Android
o Zoho OAuth - iOS
o Zoho OAuth - Android

20 Help guide links
1. MFA - https://www.zoho.com/mail/how-to/setup-two-factor-
authentication.html
2. Creating folders - https://www.zoho.com/mail/help/custom-folders.html#alink1
3. Sorting Folders - https://www.zoho.com/mail/help/drag-drop-folders.html
4. Applying Tags https://www.zoho.com/mail/help/applying-tags.html
5. Adding flags - https://www.zoho.com/mail/help/adding-flags.html
6. Views - https://www.zoho.com/mail/help/views.html
7. Classic views - https://www.zoho.com/mail/help/flexible-layouts.html#alink1
8. Themes - https://www.zoho.com/mail/help/themes.html
9. Font - https://www.zoho.com/mail/help/appearance.html#alink2
10. Conversation view - https://www.zoho.com/mail/help/conversation-view-settings.html
11. Compose a mail - https://www.zoho.com/mail/help/sending-mails.html#alink1
12. Scheduling a mail - https://www.zoho.com/mail/help/schedule-send.html#alink1
13. Undo send - https://www.zoho.com/mail/help/sending-mails.html#alink14
14. Mail search - https://www.zoho.com/mail/help/searching-mail.html
15. Archiving emails - https://www.zoho.com/mail/help/archive.html
16. Print mail - https://www.zoho.com/mail/help/mail-options.html#alink3
17. Filters - https://www.zoho.com/mail/help/filters.html
18. Folder - https://www.zoho.com/mail/help/folder-settings.html
19. Out of office - https://www.zoho.com/mail/help/out-of-office-autoresponder.html
20. Signature - https://www.zoho.com/mail/help/signatures.html
21. Zoho mail mobile app - https://www.zoho.com/mail/help/access-from-mobile.html#alink1

21 Help video links
1. First time login - https://youtu.be/dJGxc8Gjla8
2. MFA - https://www.youtube.com/embed/UH5a6RrIojY
3. Creating and sorting folders - https://www.youtube.com/embed/9WESL3IPUjg
4. Composing a mail - https://www.youtube.com/embed/9F3YJc_MYsY
5. Scheduling emails - https://www.youtube.com/embed/IWR4WFcC8fs
6. Undo Send - https://www.youtube.com/embed/r7PBRcCC5eY
7. Filters - https://www.youtube.com/embed/GnwzTbFBEk8
8. Out of office - https://www.youtube.com/embed/j6YklB-4jPs

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Zoho Mail User Guide

- Quick Start Guide

© 2023 Zoho Corporation Pvt. Ltd. All Rights Reserved.

1 First Time login and MFA configuration ​3

© 2023 Zoho Corporation Pvt. Ltd. All Rights Reserved.

1.1 First Time login (Credentials from SMS/ Email)

1.1.1 Steps to login to NIC account in Zoho

© 2023 Zoho Corporation Pvt. Ltd. All Rights Reserved.

4. Click Sign in.

1.2 Reset your first login Password

1. Provide a strong password (of minimum 8 characters including a capital letter,

2. Confirm the password by re-entering it.

© 2023 Zoho Corporation Pvt. Ltd. All Rights Reserved.

1.3 Multi-factor authentication using Zoho OneAuth

Choose Enable MFA in OneAuth to configure MFA using Zoho OneAuth.

1. Install the OneAuth from Playstore (Android) or Appstore (iPhone).

3. Accept the privacy policy and continue to Sign In.

© 2023 Zoho Corporation Pvt. Ltd. All Rights Reserved.

5. In the next tab, choose Keep using password. (Recommended)

6. There are multiple modes available for you to choose in MFA:

© 2023 Zoho Corporation Pvt. Ltd. All Rights Reserved.

© 2023 Zoho Corporation Pvt. Ltd. All Rights Reserved.

© 2023 Zoho Corporation Pvt. Ltd. All Rights Reserved.

1.3.2 Recovery Email/ Mobile number

© 2023 Zoho Corporation Pvt. Ltd. All Rights Reserved.

2.1 Add recovery mobile number

3. You will be taken to the Accounts management tab.

© 2023 Zoho Corporation Pvt. Ltd. All Rights Reserved.

7. As you're performing a sensitive action, you might be prompted to verify yourself

© 2023 Zoho Corporation Pvt. Ltd. All Rights Reserved.

2.2 Add recovery email address

3. You will be taken to the Accounts management tab.

© 2023 Zoho Corporation Pvt. Ltd. All Rights Reserved.

6. Provide an alternate email address and click Add.

a. The alternate address should be any of your personal email address to

© 2023 Zoho Corporation Pvt. Ltd. All Rights Reserved.

© 2023 Zoho Corporation Pvt. Ltd. All Rights Reserved.

3.1 Time zone and Language:

2. Click My Account to open your Profile details.

3. Your profile details open in a new tab.

© 2023 Zoho Corporation Pvt. Ltd. All Rights Reserved.

© 2023 Zoho Corporation Pvt. Ltd. All Rights Reserved.

4.1 Display Font

To set your preferred display font:

1. Click the Settings icon on the right pane of Zoho Mail.

2. Navigate to the System section from the left pane.

3. Select Font Family under Font options.

4. Choose the preferred font family from the drop-down.

To set your preferred theme:

1. Click the Settings icon on the right pane of Zoho Mail.

2. Navigate to the System section and select Theme.

5.1 Compose New Email

2. Provide appropriate Subject for the email.

5.2 Default email font

1. Click the Settings icon in the right pane.

2. Navigate to the Compose section.

5.3 Spell check

5.5 Undo emails

1 First Time login and MFA configuration 3