Professional Documents
Culture Documents
Chapter 8 - Conversation Messages - Student
Chapter 8 - Conversation Messages - Student
Chapter 8 - Conversation Messages - Student
in Relationships
Module Eight
Conversation Messages
Part 1/2
The 5 Stages: The Conversation Process
PRINCIPLES OF CONVERSATION
Conversation is a Developmental
Process
• Opening
• Feedforward
• Business
• Feedback
• Closing
• Business
• The substance or focus of the conversation; usually goal-directed
• Feedback
• Opposite of feedforward
• Reflect back on the conversation
• Closing
• Opposite of Opening
• Often reveals level of satisfaction with the conversation
• May be verbal, nonverbal, or a combination of both
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Conversation is a dialogue
Conversation is polite
PRINCIPLES OF CONVERSATION
Conversation is Dialogic
• Involves genuine two-way interaction
• Dialogue—each person is sender, receiver, and listener
• Monologue—one person speaks and the other listens
• To increase dialogue:
• Show respect
• Avoid negative criticism
• Keep channels open
• Avoid manipulating the conversation
Conversation is Polite
• Be tactful - helps to maintain the listener’s autonomy and
right to think and decide as they wish
• Be considerate or generous
• Be modest
SELF DISCLOSURE
Self Disclosure
• You are revealing information about yourself to
others
2. Your culture
4. Your listeners
• Self disclosure occurs more readily in small groups than large groups
with dyads being the most hospitable situation for disclosure
5. Your topic
• You are more likely to disclose about some topics than others
• The more personal and negative the topic, the less likely someone is to
disclose the information
6. The medium
1. Greater self-knowledge
1. Personal Risks
• This can happen even with close friends and family members
2. Relationship Risks
3. Professional Risks
• Employers can, and do, access personal information you have posted
online
• If the other person does not reciprocate, reassess your own self-
disclosure
• The lack of reciprocity may signal that the other person does not
welcome your disclosure at this time and place, or in this context
• Disclose gradually, and in small increments so that you can retreat if the
responses are not positive enough
• Does the disclosure involve children that are not mature enough to
understand or handle to information (e.g. parents who disclose
marital strife or arguments)
Guidelines for Responding to Self-
Disclosures
When someone discloses to you, it is usually with trust and affection. What
is an appropriate response to someone’s self-disclosure? → Discuss
1. Don’t be pushed
• Alternatively,
• Avoid the question that asks you to disclose, and change the subject
• This is often a polite way of saying “I’m not talking about it”
• Most often people will get the hint and understand your refusal to
disclose
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EVERYDAY CONVERSATIONS
Small Talk
• Can be an introduction to the main topic
• Can be used as a politeness strategy
• Can be an extension of saying hello
• Empathize
• Recall similar situations and how you felt
• Try to put yourself in their place
• Be tentative
• Qualify your advice . . . How sure (or unsure) are you?
• Ensure understanding
• Use feedback to be sure the receiver has properly understood the advice you have offered
• Keep it confidential
• It isn’t your information to disclose
• Express appreciation
• Regardless of how you feel about the advice, offer appreciation for it . . .
It is often difficult to give advice, show your appreciation for their effort
End of Lesson 8 – Part 2
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