和客户讨论质量

【讨论质量】
三段开头语
We are a professional supplier. We know what we are doing.
We keep a very stable quality level for years.
Our quali ed products rate is 99.86% and we are constantly improving it, thanks to
our professional production team and technical team.
We hope our clients can get what they paid for.

Quality is the true reason that we survive in the market for so many years.
We saw many of our competitors are making money by playing around the quality
and they lose the market faster than we think. We know that is not a sustainable
Business pattern.

We are a quality-oriented supplier. You may nd our price is slightly higher than
the others,
We will never be the cheapest in the market because of our quality.
It is quite OK for us to lose an order due to price matters, but we put 0 tolerance
on
Quality control and inspection. We targeted ourselves into serving the quality-
oriented type
of clients only.

关于⽣产标准
We produce as per international standards and norms, no matter ASTM, EN or JIS;

关于⽣产线
We can guarantee quality because of our most advanced production line.

关于改进
We take every claim as an opportunity to review all the sections which may a ect o
ur quality,
Such as production, design, packing, inspection, and shipping.
We are constantly working on better design, better production procedures,
and always try to pay attention to those details.
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关于包装
We understand poor packing may create lots of unnecessary trouble, such as
cargo damage, packing damage
By just investing a little bit more, we guarantee better protection to the cargo and
before satisfaction to our clients.

关于检测
We always put inspection on whatever products out of our factory. We know once
those
Products with quality defects shipped to the destination, both of us are in great
trouble.
We could solve the problem, nd the defect, and exchange the items easily, with
the minimum
cost if we inspect every outgoing shipment, so why not?
Once the products with quality defects are sent to customers, we need to spend
10 times
greater cost to solve the problem.

关于索赔
In order not to lose the market share and our clients’ support,
we always compensate our clients.
We do have a quality claim compensation policy and procedure, normally it is writt
en in the
contract as well.
As long as the quality defect is caused by our mistakes, such as production or pac
king,
for sure we will not run away from our responsibility.

关于其他客户满意度
So far our clients are fully satis ed with our services and products.
I can give you some references, these are other buyers in the market,
You may check with them regarding our reputation.

总结
We aim long term cooperate with you. We are not talking about one time deal.
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Lots of clients have done
business with us for years, thanks to our stable quality control and compensation
policy.