WKD 9Y0 002 20 220 Dealer Information

PCM 5.0
Dealer Information
Topics
On the following pages you will find topics listed in
alphabetical order.

3
Dealer Information PCM 5.0

A Dealer Information PCM 5.0

B Detailed country-specific information can be found
in the standard vehicle literature.
C
Description Explanation Action required
D
E 99460 Car Connect

F Text message with activation code for The customer has not received the Procedure for Car Connect: Inform the customer about the pro-
G Car Connect not received. text message with the activation code e Registration with Vodafone cedure in detail and ensure that they
for Car Connect. e Appointment with technical cus- assent to it. If they do not assent, they
H tomer centre must carry out registration independ-
I e Installation of the Car Connect ently on their own PC.
app
J e Automatic text message with ac-
K tivation code as soon as service
package is successfully activated.
L
M Logon to MyPorsche not possible. Car-Connect account was set up by There is a difference between Con-
the dealer for the customer. Despite nect and Car Connect. Configuration
N this, logon to MyPorsche fails. of Porsche Connect can only be car-
O ried out by the customer in person,
whereas configuration of Car Con-
P nect takes place via the dealer.
Q
Remote access authorisation is The remote access authorisation tile Not being able to grant remote ac- Please make sure that:
R greyed out in PCM. in PCM is greyed out and cannot be cess authorisation may be due to lack e The vehicle is in an area with suf-
S activated. of an Internet connection or GPS ficient GPS and mobile reception.
signal. e Gateway Connect component
T protection is not activated.
U e Gateway Connect airplane mode
is deactivated.
V e There is no theft warning
W message.
e Privacy mode is not activated in
X PCM.
Y
9941F Connected POI
Z

4

Discontinuation of Google POI Voice
Missing phone numbers for some
POIs.
9941A Real-time Traffic Information
Discontinuation of VZO in ECE except
BeNeLux
Real-time Traffic Information is not
available.
Missing green lines in real-time traffic
information.
Description
The Google POI Voice service will be
discontinued by Google in 2020. This
function will be used for secondary
languages in the PCM 4.0/4.1 and
PCM 5.0 to find POIs in Google via
voice control. This interface is not
currently used for main languages, we
use Nuance as a workaround here.
Detailed information is not fully dis-
played for some POIs. The phone
number is missing.
VZO will remain permanently re-
stricted to D/A/CH and BeNeLux for
the entire duration of the PCM 5.0
project as insufficient server capacity
could be made available.
Real-time Traffic Information is not
available.
Real-time Traffic Information does not
display any green lines within Naviga-
tion Plus in the PCM 5.0. An icon for
Dealer Information PCM 5.0
Explanation Action required A
B
The affected languages include:
e PCM 5.0: Dutch, Swedish, Polish, C
Czech, Turkish, Portuguese, Rus- D
sian (EU only, currently no Google
search for ERA), Japanese, Japa- E
nese English, Taiwanese, Taiwa- F
nese English, Korean English,
French Canadian, Latin American G
Spanish, Brazilian Portuguese
H
e The Chinese secondary languages
are not affected as Google is not I
available there.
J
The information sources change de- e Modified PCM software from K
pending on the operating paths used software status 9906/9907.
to retrieve the detailed information. L
M
N
O
Owing to server load issues, both P
services had to be restricted to D/A/
CH and BeNeLux for the short term in Q
Q3 2018. Once server capacity has
R
been increased, it may be possible to
go live again in the entire ECE. S
T
If the time is set locally in the PCM e Modified instrument cluster soft-
5.0, no Real-time Traffic Information ware from software status 0709. U
can be displayed. e Workaround: Activation of auto-
V
matic time synchronization via
SET e System settings e Date W
and time can solve this problem.
X
The Real-time Traffic Information e Modified PCM software from Y
does not display any green lines even software status 2474/2478/
2483. Z
though the traffic flow is OK. The
5
Dealer Information PCM 5.0

A Description Explanation Action required

B
confirmation of Real-Time Traffic In- Real-time Traffic Information is oper-
C formation is also absent. ating correctly, but the display has
changed compared to PCM 4.0 and
D
4.1.
E
9941D E-charging station
F
G The PCM and Google search cannot Neither the global PCM search (on- In the PCM search function only the e Modified PCM software from
find any E-charging stations in line/offline) nor the Google search term "Charging stations" produces a software status 9906/9907.
H Germany. (online) can find an E-charging station hit, while terms such as "E-charging
I when the term "E-charging" is stations" or "E-charging" do not.
entered.
J
K 9947A eSIM

L No popup when data volume of a data If a data package is purchased and the If the customer has not purchased a e Workaround: The used data vol-
package is consumed. data volume is then used up, a popup data package from the Porsche Con- ume can be displayed via the
M
does not appear to inform the nect Store, the message "No data APPS e Data packages menu.
N customer. package" appears every time the
PCM 5.0 starts. This message can be
O
suppressed by selecting "Don't show
P again". If a data package is then pur-
chased and consumed, the customer
Q
no longer receives related messages.
R
99470 connectivity
S
T iPhone has no Internet connection If no data package has been booked in The PCM hotspot prevents the e Modified PCM software from
when connected to the vehicle. the Porsche Connect Store and the iPhone from connecting to the Inter- software status 9906/9907.
U Porsche Connect App is connected to net. The iPhone is unaware of the e Workaround: Until 30/6/2018,
V the vehicle via the PCM hotspot, the absence of the PCM hotspot Internet customers (except in the German
iPhone loses its Internet connection. connection. and Italian markets) can purchase
W a data package in the Porsche
Services such as Napster, Amazon
X Music, Radio.net or Calendar cannot Connect Store free-of-charge.
be used in the vehicle.
Y
Z 9942D Music services

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Amazon Music tile is not always
displayed.
Amazon Music app cannot be oper-
ated fully via the steering wheel.
Song covers are not displayed by
some radio stations.
99710 MyPorsche
Multiple profiles in MyPorsche.
Porsche ID for customers with a ve-
hicle without Connect.
Dealer Information PCM 5.0
Description Explanation Action required A
B
In combination with an iPhone, the This behaviour can be observed if e Modified PCM software from
Amazon Music tile is not always dis- Napster and Amazon are both in- software status 2474/2478/ C
played under Media e List in the PCM stalled on the smartphone. Currently, 2483.
D
5.0. this behaviour is only prevalent
among iPhones. E
F
If the multi-function button on the e Modified PCM software from
steering wheel (hash button) is pro- software status 2474/2478/ G
grammed to "Next track", it does not 2483.
H
influence the Amazon Music app. It is
therefore not possible to control the I
app. J
Some radio stations do not display the The song cover can only be identified K
song covers. with radio stations that use Radiotext L
+. Not all radio stations offer this.
M
N
Why can customers have several pro- If a customer has purchased several O
files in My Porsche? vehicles from different Porsche part-
P
ners, their profile data is administered
separately by each of the Porsche Q
partners. This concept ensures that
no customer data is shared between R
the various (independent) Porsche S
partners.
T
Porsche ID for customers with a ve- Within markets with My Porsche a U
hicle without Connect functionalities. Porsche ID is also available for cus-
V
tomers who own a vehicle without
Connect functionality. Here, the invi- W
tation is also made via a Porsche
X
partner and depending on the coun-
try-specific availability of self- Y
registration.
Z
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Dealer Information PCM 5.0

A Description Explanation Action required

B
9942H News / Feeds
C
Read out messages function starts The Read out messages function from The text is uploaded to the backend e Modified PCM software from
D software status 2474/2478/
slowly. the News service in the PCM 5.0 al- and saved in a file that can be read
E ways starts very slowly. out. The file is then read out by the 2483.
text-to-speech engine. Text read-out
F
is delayed, especially if the sections
G of text are longer.
H
9945B Breakdown call
I
Breakdown call via Bluetooth not OK. If the breakdown call is initiated dur- e Modified PCM software from
J ing an ongoing Bluetooth phone call, software status 2474/2478/
K the customer must decide between 2483.
the breakdown call and the ongoing
L phone call. The corresponding PCM
M dialogue that appears has no effect.
Customers are therefore unable to
N select which phone call (breakdown
O call or mobile phone) they would like
to continue or cancel.
P
Q Error message on pressing the break- On pressing the breakdown call tile in This is not a correct error message. To activate a breakdown call, remote
down call tile. PCM an error message appears, stat- This does not mean an expired li- access authorisation must be
R ing that the service licence has cence, but rather that there is no re- granted. This can be carried out by
S expired. mote access authorisation. entering the pairing code in the PCM
settings under
T e Porsche Connect e Remote ac-
U cess authorisation e Grant re-
mote access authorisation by
V entering the pairing code.
W
Russian market: Breakdown Call tile In the Russian market, the Breakdown In the Russian market, breakdown
X is incorrectly displayed. Call tile is incorrectly displayed in the calls can only be made via the Por-
Y PCM. sche Connect App. The Breakdown
tile, however, is still displayed in the
Z PCM

8

9948D Parking Plus
Completion of an open parking proce-
dure in the German market.
9941B Parking space information
Inconsistent distance information re-
lating to multi-storey car parks in
Parking Plus.
99400 Porsche Connect
WiFi hotspot
Compensation for diagnosis costs for
Porsche Connect to the dealership.
Description
Open parking procedure in conjunc-
tion with the Parking Plus service in
the German market.
The distance calculation for multi-
storey car parks within the "At another
location" search for Parking Plus is in-
consistent: The distance displayed in
the overview of search results is dif-
ferent to the one displayed in the de-
tailed view of a result.
In the Italian market, the WiFi hotspot
is soon to become available. This will
affect the PCM 4.0/4.1 and PCM 5.0.
Compensation for diagnosis costs in-
curred to the dealer for Porsche
Connect.
Dealer Information PCM 5.0
Explanation Action required A
B
C
If the multi-storey car park is very e Note down the details of the cus-
D
busy, the barriers are opened fre- tomer's parking procedure and
quently and the antenna conse- forward to Connect Support by E
quently fails to detect the Parking phone or email. -> Connect Sup-
port will send the data regarding
F
Plus card when exiting the facility.
The open parking procedure must be the open parking procedure to our G
changed manually by the multi-stor- partner evopark by email.
e Assure the customer that the
H
ey car park operator.
amount will not be invoiced and I
that correction of the transaction
in the login area may take up to 3 J
working days. K
L
M
The distances in the overview of
search results are calculated from the N
town centre of "Another location". O
The distance in the detailed view is
calculated from the location of the P
vehicle. Q
R
S
For this purpose, technical prepara- e Clarification of effects due to data T
tions are necessary in the Italian input.
market with regard to data input, e Clarification of changes in the web U
changes in the web shop etc. shop. V
The error cause for the malfunction W
determines whether settlement is X
made via the guarantee or compen-
sation process. In compliance with Y
the requirements, you will receive Z
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Dealer Information PCM 5.0

A Description Explanation Action required

B
compensation for the diagnosis costs
C incurred within the scope of a fixed
compensation rate for the following
D
error causes:
E e Porsche Connect software
malfunction.
F
e Malfunction of service-relevant IT
G infrastructure for Porsche
Connect.
H
In these cases, settlement is made
I via the compensation process. Mal-
J functions of the vehicle hardware will
be settled via the regular guarantee
K process as previously.
L
Change of customer data at third- Change of customer data for third- As a rule, Porsche partners and Por- e Where applicable, note down the
M party providers. party provider services (e.g. evopark sche Connect Support are unable to customer's wishes and forward
for Parking Plus or Ionity for the make changes to customer data with these to the third-party provider,
N
charging service). regard to services offered by third- or refer the customer directly to
O party providers. the third-party provider.
P
Activation codes for Porsche Connect Differentiation between codes for There is a difference between Con-
Q and Porsche Car Connect. Porsche Connect and Porsche Car nect and Car Connect. The activation
R Connect. code for Connect is displayed in My-
Porsche and must be entered in the
S PCM. The activation code for Car
T Connect must be entered on the
smartphone.
U
V 9942A Porsche Connect App

W Porsche Connect App (RPC) In the context of Macan PA handover, Backend notification error → silent
X it was pointed out that the Porsche push was implemented instead of
Connect app [RPC] does not receive a load push.
Y loud push notification when the
Z

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 Dealer Information PCM 5.0

Description Explanation Action required A

B
instantaneous preheat/cool is ready.
E3 vehicles are affected by this issue. C

Use of the Porsche Connect App re-
sults in very high data usage.
The PCM Connect App services dis-
appear as soon as an iPhone is con-
nected to the vehicle WiFi.
Car Control is not available
9971B registration
Services disappear following
purchase.
Use of the Porsche Connect App with
Android and iOS results in high data
usage of approx. 750 MB in one day.
Services such as Napster, Amazon
Music, Radio.net or Calendar are not
available in the PCM 5.0 when an
iPhone is connected to the PCM WiFi.
The Porsche Connect App displays an
error message that Car Control is not
available.
During purchase, all the services for a
customer vehicle are active. After a
few weeks, no services are displayed
in the PCM.
The reason for the high data usage is e Please update your Porsche Con- D
that detailed map information is dis- nect App. E
played when background data is e Android workaround: Background
data must be deactivated in the F
activated.
Android settings for the Connect G
App.
H
By deactivating the Share data e Workaround: The Share data I
connection setting, the iPhone Inter- connection setting can be deacti-
net connection via mobile data re- vated again in the PCM settings J
mains established so that the PCM under Device manager e Mobile
K
Connect App services do not disap- data e Share data connection.
pear. In rare cases, the Share data Afterwards, the services appear L
connection setting is activated again again.
M
automatically after the vehicle is
restarted. N
O
Memory behaviour of fault states. As e Log out in the Connect app
a result, the Porsche Connect app e Close the app completely (empty P
always displays the same error even the cache, end processes)
Q
though the cause does not actively e Start the app again
exist. e Log in again R
It should now be possible to use Car S
Control in the usual way.
T
U
The customer has used a dealer li- e Check whether the customer has V
cence and has not registered for My a Porsche ID in C@P.
W
Porsche and activated the services. e Support them in activating the
services. X
Y
Z

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