Nurs FPX 4010 Assessment 4 Stakeholder Presentation

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Assessment 4: Stakeholder Presentation
Student Name
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Capella University
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Course Name
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Prof Name
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FEB 23, 2024
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Stakeholder Presentation rv
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Introduction
Greetings, esteemed colleagues! I am [Your Name], and it is my pleasure to present to you today
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an interdisciplinary proposal aimed at addressing the critical issue of interprofessional

communication gaps, as outlined in Assessment 3.
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Goals of the Presentation

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1. Discussing the Organizational Issue: We will delve into the organizational challenge
presented by interprofessional communication gaps.
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2. Highlighting the Importance of Multidisciplinary Teams: Exploring the significance of

multidisciplinary teams in resolving communication barriers.
3. Developing an Evidence-Based Plan Proposal: Crafting a comprehensive plan using
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evidence-based strategies to bridge communication divides.

4. Implementation and Evaluation Strategies: Outlining strategies for effective
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implementation and evaluation to ensure the success of the proposed plan.
Organizational or Patient Issues
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The healthcare industry faces a formidable challenge in the form of interprofessional
communication gaps, particularly prevalent within hospital settings. Nurses, as frontline
caregivers, hold a pivotal role in patient interaction, making effective communication essential.
Various factors contribute to these gaps, including cultural differences, language barriers,
inadequate interprofessional education, hierarchical structures, and unclear nursing roles (Berry,
2019).
Goals to Improve the Issue
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Focusing on the interprofessional communication gap within nursing departments, our objective
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is to enhance collaborative practice, patient safety, and overall care quality. Embracing an
interdisciplinary team approach involving nurses, physicians, administrators, and patients fosters
a culture of mutual respect and shared learning (Haddad et al., 2021).
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Potential Consequences
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Neglecting to address these communication gaps can lead to myriad consequences, including
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heightened patient safety risks, treatment delays, diminished patient satisfaction, decreased staff
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morale, and elevated nurse turnover rates. Furthermore, such gaps may tarnish the reputation of
healthcare organizations. Hence, it is imperative for stakeholders to invest in rectifying this issue,
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as a robust communication system is fundamental to delivering exemplary patient care and
nurturing a positive workplace environment (Brock et al., 2020).
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Interdisciplinary Team Approach

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An interdisciplinary team approach is highly critical in addressing the issue of interprofessional

communication gaps due to the collaborative and comprehensive expertise it offers. A unified
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team composed of a diverse group of healthcare providers (chief of nursing, charge nurse, project
manager, scheduling manager, human resource manager) can each bring unique skills and
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viewpoints to the table. This diversity enables tackling different aspects of the issues, thus
providing comprehensive solutions. To address this issue, a collaborative team approach is
suggested as a solution.
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The Chief of Nursing should be able to identify challenges and make improvements based on the
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data presented to them.
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Charge Nurses should regularly interact with every team member to identify and address any
issues that may contribute to a negative work environment. They should also be equipped to
handle staffing shortages effectively.
The project manager should use the PDSA methodology to oversee the creation and
implementation of the on-call schedule rotation.
The scheduling manager should oversee employee satisfaction, scheduling, resource utilization,
reviews, mentoring, and interviews. They must interpret the data to create relevant strategies.
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The Human Resources department should analyze data to develop a budget proposal and predict
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the number of new hires required for the facility. They should also evaluate existing employee
performance based on the data.
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The relevance of an interdisciplinary team approach in developing a plan is evident from the
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literature. Each professional contributes their skills and knowledge, potentially finding more
broad-ranging and creative solutions compared to one profession. Working as a unified team can
foster better communication, as the team members understand each other's roles, learn to respect
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each other's viewpoints, and build a common language, thereby reducing misunderstandings and
communication gaps (Cannon et al., 2020). Interdisciplinary teams are better equipped to offer
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holistic and patient-centered care, as they can collectively address the diverse needs of the
patients, inclusive of their physical, mental, and social aspects. Research shows that
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interdisciplinary teams can help in achieving improved healthcare outcomes, reducing medical
errors, improving patient safety, and decreasing hospitalization time (Balasundram et al., 2023).
The collaborative effort of the team members in an interdisciplinary approach can lead to shared
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goals, improved communication, and, ultimately, enhanced patient care and better clinical
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outcomes.
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Evidence-Based Interdisciplinary Plan

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An evidence-based interdisciplinary plan to address interprofessional communication gaps might

include components such as implementing a standardized communication tool, education and
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training sessions, and a feedback and evaluation process. It builds upon multiple sources of
recent evidence showing that structured communication can enhance team collaboration,
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decrease communication errors, and improve patient outcomes (Hanson & Brinton, 2020). The
success probability of the plan relies on stringent implementation, active participation,
continuous feedback, and diligent assessment. It is informed by studies showing that improved
interprofessional communication correlates with better healthcare outcomes and reduced errors.
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The plan is highly likely to succeed, considering its evidence-based nature and precedent success
stories.
To successfully implement the evidenced-based strategies presented, it is significant for an

interdisciplinary team to use the collaborative approach of Deming’s cycle, also called the PDSA
cycle. The PDSA stands for plan, do, study, and act. The purpose of this cycle is to pilot an
intervention on a specific group of people and after evaluating the results of the study it can be
applied on a larger level (Dougali et al., 2021).
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Implementation of the Plan
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The application of the PDSA (Plan-Do-Study-Act) cycle in executing an evidence-based
interdisciplinary plan, aimed at tackling interprofessional communication gaps and improving
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care management efficiency. Considering the supporting evidence for the effectiveness of
interdisciplinary collaboration and the PDSA cycle in healthcare (Nugus et al., 2020), it is highly
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probable that this approach will yield positive results.
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Planning Stage
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The interdisciplinary team, including physicians, nurses, pharmacists, and other healthcare
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professionals, would gather to identify the communication gaps, their root causes, and potential
solutions.
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Doing Stage
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Implement designed communication measures, such as regular interdisciplinary meetings to

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discuss patient care, standardizing handoff practices, and using electronic health records for clear
documentation and communication.
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Study Stage
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Regular assessments of communication effectiveness, patient outcomes, and staff satisfaction

would be conducted using surveys, focus groups, and direct observation.
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Act Stage
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Revise and fine-tune the interventions based on findings. Instituting regular feedback sessions
can promote continuous improvement.
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Management of Human and Financial Resources
The interdisciplinary plan can be implemented to mitigate the communication gap and help in the
management of human and financial resources available within the hospital. Each member of the
healthcare team should have a good understanding of their role and responsibilities, as well as
those of their team members, to encourage effective communication. Regular interdisciplinary
meetings should be held to discuss patient care, task delegation, and resolution of
communication issues. These meetings create a platform for understanding expectations and
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planning collaboratively. At Mayo Clinic, an evaluation of their interdisciplinary teams led to the
realization of the importance of clear role definitions and regular team meetings in ensuring
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effective team communication and collaboration (Mayo Clinic, 2019). Healthcare technology
such as Electronic Health Records, digital dashboards, and secure messaging platforms can be
utilized to share patient data and other relevant information quickly, accurately, and securely.
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Training programs can be initiated to improve communication skills and encourage teamwork
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within the interdisciplinary team. This optimizes human resource utilization by preventing
misunderstandings, improving staff morale, and reducing turnover. The financial resources
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should be managed in a way that all communication-enhancing activities, be it training programs
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or technology, are identified, budgeted, and tracked. A specific portion of the budget should be
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allocated to these activities to ensure efficient communication in the organization. Addressing
communication gaps can improve patient outcomes, reduce medical errors, and enhance overall
productivity, justifying resource allocation. Increased staff satisfaction can further reduce
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turnover and training costs. Investing in communication training and technology can also lead to
significant savings in the long run by reducing costly communication mishaps. Intermountain
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Healthcare in Utah invested in a training program that helped their interdisciplinary teams
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improve their communication, resulting in a significant decrease in adverse events (Agency for
Healthcare Research and Quality, 2020).
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Evidence-Based Evaluation Criteria

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The successful outcome of a project addressing a communication gap would be enhanced

interdisciplinary teamwork, improved flow of information, reduced misunderstandings, and
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increased job satisfaction among team members. The Team Climate Inventory (TCI) is a
validated tool that evaluates the extent of teamwork and communication. Successful
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communication can be measured by tracking the decrease in communication-related errors

(Jeong et al., 2020). Job satisfaction can also serve as an indirect measure of improved
communication. Tools like the Job Satisfaction Survey (JSS) can be used for this purpose. Time
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taken for tasks can be tracked pre and post-intervention to measure efficiency improvements due
to better communication (Wami et al., 2020). The degree of success can be quantified by set
percentages of improvement in these areas.
Conclusion
In conclusion, addressing communication gaps among nurses in HCA healthcare organization

through the lens of a PDSA (Plan, Do, Study, Act) cycle in an interdisciplinary team context can
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lead to substantial improvements in team coordination, patient care, and overall morale in a
healthcare setting. The introduction of the PDSA cycle as an evidence-based intervention is a
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testament to the possibility of continual improvement in communication. This iterative, four-step
problem-solving method is designed to test solutions in a controlled environment and measure
their effectiveness. The plan encourages the use of specific and tangible metrics which not only
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allow us to measure success but also point towards areas that require further amendments in the
subsequent PDSA cycles. Following the PDSA cycle can lead to a constructive feedback loop
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resulting in sustained improvements. Therefore, the implementation of the PDSA cycle can lead
to the systematic resolution of communication gaps, enhancement of team collaboration, and the
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optimization of overall healthcare delivery. rv
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References
Agency for Healthcare Research and Quality. (2020). TeamSTEPPS 2.0: Module 6. Mutual
Support. https://www.ahrq.gov/
Balasundram, S., Holm, A., Benthien, K. S., Waldorff, F. B., Reventlow, S., & Overbeck, G.
(2023). Increasing the chance of dying at home: Roles, tasks, and approaches of general
practitioners enabling palliative care: a systematic review of qualitative literature. BMC Primary
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Care, 24(1), 77. https://doi.org/10.1186/s12875-023-02038-0
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Berry, L. (2019). "Healthcare communication: Wiley. https://doi.org/10.1111/eje.12734
Brock, D., Abu-Rish Blakeney, E., Hammer, D., & Tools, M. (2020). Understanding
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Interprofessional Education and Practice in Improving Healthcare. Journal of Nursing Education,
59(1), 3-6. https://doi.org/10.3928/00220124-20200115-06
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Cannon, B., Li, J., Shir, A. L., Abir, G. (2020). Using simulation to assess the impacts of breaks
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in the continuity of primary care. Medical Care Research and Review, 77(7), 710-719.
https://doi.org/10.1016/j.mpsur.2020.07.005
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Dougali, M. K., Fraser, A. N., Martin, L., McPeters, L. (2021). The effects of interprofessional
SBAR communication implementation on adult medical-surgical nursing units. Journal of
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Nursing Care Quality, 36(3), 262-267. http://doi:10.1097/NCQ.0000000000000515
Haddad, L. M., Annamaraju, P., & Toney-Butler, T. J. (2021). Nursing Shortage. Treasure Island
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(FL): StatPearls Publishing. https://doi.org/10.3390/ijerph18084347

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Hanson, R., & Brinton, J. (2020). Enhancing interprofessional communication. Canadian Journal
of Nursing Leadership. https://doi.org/10.3390/ijerph182010775
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Jeong, S. H., Kim, M. J., Kang, H. Y., Kim, E., & Yoo, M. S. (2020). Communication skills
training for nurses to improve patient satisfaction in the emergency department: A randomized
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controlled trial. International journal of nursing studies, 102, 103515.

https://doi.org/10.1016/j.ijnurstu.2019.103515
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Mayo Clinic. (2019). Multidisciplinary Team Approach. https://www.mayoclinic.org/
Call Us Now (612) 234-7670
Wami, S. D., Demssie, A. F., Wassie, M. M., & Ahmed, A. N. (2020). Patient safety culture and
associated factors: A quantitative and qualitative study of healthcare workers’ view in Jimma
Zone Hospitals, Southwest Ethiopia. BMC Health Services Research, 16(1), 495.
https://doi.org/10.1186/s12913-016-1757-z
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an interdisciplinary proposal aimed at addressing the critical issue of interprofessional

Goals of the Presentation

2. Highlighting the Importance of Multidisciplinary Teams: Exploring the significance of

evidence-based strategies to bridge communication divides.

implementation and evaluation to ensure the success of the proposed plan.

Organizational or Patient Issues

Goals to Improve the Issue

Interdisciplinary Team Approach

An interdisciplinary team approach is highly critical in addressing the issue of interprofessional

data presented to them.

Evidence-Based Interdisciplinary Plan

An evidence-based interdisciplinary plan to address interprofessional communication gaps might

To successfully implement the evidenced-based strategies presented, it is significant for an

Implement designed communication measures, such as regular interdisciplinary meetings to

Regular assessments of communication effectiveness, patient outcomes, and staff satisfaction

Evidence-Based Evaluation Criteria

The successful outcome of a project addressing a communication gap would be enhanced

communication can be measured by tracking the decrease in communication-related errors

In conclusion, addressing communication gaps among nurses in HCA healthcare organization

Nursing Care Quality, 36(3), 262-267. http://doi:10.1097/NCQ.0000000000000515

(FL): StatPearls Publishing. https://doi.org/10.3390/ijerph18084347

controlled trial. International journal of nursing studies, 102, 103515.

Mayo Clinic. (2019). Multidisciplinary Team Approach. https://www.mayoclinic.org/

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