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Assessment 2: Interview and Interdisciplinary Issue Identification

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Student Name

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Capella University

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Course Name

Prof Name

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FEB 23, 2024
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Interview and Interdisciplinary Issue Identification
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This paper thoroughly explores the application of interdisciplinary approaches within the
healthcare industry, with a specific emphasis on the crucial significance of the
Plan-Do-Study-Act (PDSA) Model in guiding organizational transformation. The methodology
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involves identifying collaborative problems through comprehensive interviews with colleagues

and devising resolutions using change theory and leadership strategies. As the inaugural phase of
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a three-part evaluation process, this paper will present interview findings, develop a
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well-organized improvement plan, and propose a feasible pathway for implementing this
interdisciplinary action plan to effectively address and positively revolutionize the identified
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issue.
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Interview Summary

For this study, a senior nurse from the HCA healthcare organization, a local hospital catering to a
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diverse population, was interviewed. The nurse oversees patient care and collaborates with
various healthcare professionals. The interview revealed two recurring issues: communication
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gaps and high turnover. Communication gaps have led to confusion, extended discharge times,
and potential patient safety concerns. High turnover has increased workload and decreased
efficiency due to constant staff training requirements. The organization addressed these issues by
enhancing internal communication channels and implementing changes in HR policies and

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incentives. While positive changes in communication were acknowledged, persistent high
turnover rates remained a concern. Collaborating across different fields was generally perceived
as positive but challenging, given diverse viewpoints and busy schedules, potentially leading to
misunderstandings.

Issue Identification from the Interview

The identified problem from the interview is the communication gap, caused by differing

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professional perspectives and busy schedules, resulting in extended discharge times, confusion,
and potential risks to patient safety. To address this issue, an evidence-based interdisciplinary

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approach is recommended. This approach enables healthcare professionals to collaborate
effectively, engage in shared decision-making, and develop a deeper understanding of each
other's roles, leading to improved communication and patient care outcomes (Kotter et al., 2019).

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Change Theories to Propose Interdisciplinary Solution

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Introducing interdisciplinary solutions to organizational challenges can stimulate meaningful

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transformation. Lewin’s Change Management model and the PDSA model offer distinct
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perspectives on navigating this process. Lewin's model involves the 'Unfreeze,' 'Change,' and
'Refreeze' stages, challenging prevailing conditions, implementing necessary changes, and
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establishing them as the new standard (Burnes, 2020). The PDSA model, with its iterative stages
of planning, implementation, evaluation, and adjustment, facilitates continual refinement and
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progress in enhancing quality across diverse domains, particularly in healthcare.

Leadership Strategies for Interdisciplinary Solutions

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Effective leadership, particularly Transformational Leadership, is essential for resolving issues

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like the communication gap in healthcare. Transformational leaders stimulate creativity,

prioritize professional development, and foster an environment of open communication. By
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encouraging interdisciplinary collaboration and effective communication, these leaders play a

pivotal role in bridging the gap among diverse team members, leading to improved healthcare
team performance and patient outcomes (Janssens et al., 2021; Dixon-Woods, 2019).
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Collaboration Approaches for Interdisciplinary Teams

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Collaboration approaches are crucial for addressing the identified issue through an
interdisciplinary framework. Interprofessional approaches and team-based care strategies
emphasize inclusive healthcare decision-making, clarifying roles, and encouraging shared
decision-making. Utilizing technological platforms, such as electronic health records and
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communication models like SBAR, can facilitate efficient communication and minimize
confusion. Interdisciplinary team meetings, workshops, and training sessions further support
effective communication skills and teamwork values among healthcare professionals (Waqas,
2020).

Conclusion

In summary, integrating different disciplines in healthcare positively influences patient

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outcomes, optimizes workflow, and enhances job satisfaction among healthcare providers.
Collaborating across disciplines effectively addresses communication barriers, leading to a

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reduction in errors and improved patient care outcomes. Embracing interdisciplinary
collaboration is crucial in fostering a patient-centered care model and rectifying issues within the
healthcare system. Ultimately, interdisciplinary collaboration is fundamental to establishing a

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seamless and secure healthcare system.

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References

Burnes, B. (2020). The origins of Lewin’s three-step model of change. The Journal of Applied
Behavioral Science, 56(1), 32-59. https://doi.org/10.1177/0021886319892685

Dixon-Woods, M. (2019). How to improve healthcare improvement—an essay by Mary

Dixon-Woods. BMJ, 367. https://doi.org/10.1136/bmj.l5514

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Janssens, S., Simon, R., Beckmann, M., & Marshall, S. (2021). Shared leadership in healthcare
action teams: A systematic review. Journal of Patient Safety, 17(8), e1441-e1451.

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https://doi.org/10.1097/PTS.0000000000000503

Kotter, J. P., Akhtar, V., & Gupta, G. (2021). Is your organization surviving change or thriving in

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it? Harvard Business Review, 13.
https://hbr.org/2021/08/is-your-organization-surviving-change-or-thriving-in-it

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Waqas, A., Teoh, S. H., Lapão, L. V., Messina, L. A., & Correia, J. C. (2020). Harnessing

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telemedicine for the provision of health care: Bibliometric and scientometric analysis. Journal of
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medical Internet research, 22(10), e18835. https://doi.org/10.2196/18835
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