EXAMPLE 1

SINGLE SERVER
Start
Arrival Service
Customer Interarrival time Service
time time
time
1 0 0 4 0
2 8 8 1 8
3 6 14 4 14
4 1 15 3 18
5 8 23 2 23
6 3 26 4 26
7 8 34 5 34
8 7 41 4 41
9 2 43 5 45
10 3 46 3 50
TOTAL 35

average Waiting Time 90%

% idle time 34%
% customer queue 30%
Average customer in system 4.4
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Customer Interarrival time

1
2
3
4
5 RANDOM NUMBER BETWEEN
6 1,10)
7
8
9
10

Finished Waiting Time in

Idle
in System time System

4 0 4 0
9 0 1 4 average Waiting Time
18 0 4 5 % idle time
21 3 6 0
% customer queue
25 0 2 2
30 0 4 1 Average customer in system
39 0 5 4
45 0 4 2 Collected in Excel
50 2 7 0
53 4 7 0
53 9 44 18
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Start Finished
Arrival Service Waiting Time in
Interarrival time Service in Idle
time time time System
time System

RANDOM
NDOM NUMBER BETWEEN NUMBER
1,10) BETWEEN
1,10)

Waiting Time
e
er queue
ustomer in system
Custome Interarriva Arrival Start Finished Waiting Time in
Service Service
r l time time time in Idle
time System time System
1 2 2 4 2 6 2 6 0
2 3 5 4 6 10 1 5 0
3 2 7 1 10 11 3 4 0
4 9 16 4 16 20 0 4 5
5 4 20 9 20 29 0 9 0
6 4 24 1 29 30 5 6 0
7 9 33 4 33 37 0 4 3
8 8 41 1 41 42 0 1 4
9 7 48 4 48 52 0 4 6
10 10 58 7 58 65 0 7 6
TOTAL 39 65 11 50 24

average Waiting Time 110%

% idle time 37%
% customer queue 40%
Average customer in system 5