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  • AService Quality Modeland Its Marketing Implications

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    12 views11 pages

    AService Quality Modeland Its Marketing Implications

    Uploaded by

    YOANN HEBRARD

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
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    See discussions, stats, and author profiles for this publication at: https://www.researchgate.

    net/publication/233522386

    A Service Quality Model and Its Marketing Implications

    Article in European Journal of Marketing · December 1993


    DOI: 10.1108/EUM0000000004784

    CITATIONS READS

    6,635 74,836

    1 author:

    Christian Grönroos
    Hanken School of Economics
    142 PUBLICATIONS 50,592 CITATIONS

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    All content following this page was uploaded by Christian Grönroos on 21 May 2014.

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