WINDOWS • DOORS • ROOFTRIM • GARAGE PRODUCTS

Thank you for choosing

Anglian Home Improvements
Your guide to what happens next
 Thank you for choosing
Anglian to update your home
We have been raising the standard in Home
Improvements since 1966
When it comes to customer satisfaction,
we take it very seriously, a fact reflected
by the large number of customers who
are happy to recommend us.
This booklet covers the stages from
trusting us with your order to final
approval of your newly installed home
improvement.
2
Naturally, there may be periods when
little appears to be happening, but rest
assured, our planning and manufacturing
experts will be working away in the
background, making sure everything is
progressing according to plan.
In the meantime, if you have any
questions, please contact your local
installation office on: 0800 988 9398.
Index

4 Our Promise
What you can expect from us

5 The Survey
Completing detailed measurements of your property

6 Post Survey
Checking and approvals

8 Manufacturing Process
Quality controlled production

9 
Your New Installation
Transforming your home

10 After Sales Service

Guaranteeing your new Home Improvement

11 Keeping in touch
We’re always happy to help

3
 Our Promise
What you can expect from us

We look forward to not only meeting your expectations, but exceeding them.

1 
We’ll deliver the highest level of 4 
We’ll put our full resource and
customer satisfaction at all times. experience into your order
irrespective of its size or value.
2 We’ll treat your home with the
utmost consideration and respect. 5 
We’ll fully install your products
carefully and accurately.
3 
We’ll monitor progress and keep you
informed every step of the way.

4
The Survey
Let’s get started
Now that we have checked your order details, we need to complete
a detailed survey of your property.
Why do we do this?
To ensure your new products will fit
your property, we need to take precise
measurements for our manufacturing
facility to follow. Our products are rarely
alike, this is why we measure and double
check every aspect thoroughly.
Our surveyors are highly experienced
and are trained to ensure that not only
the visible dimensions and aspects of
your new Home Improvement project
are to your requirements, but also
that the unseen elements conform to
our standards. The surveyor will also
complete a risk assessment of the work
regarding access for an installation team
during the installation.
Where appropriate, the risk assessment
will also include a check for any potential
asbestos risk. If the surveyor suspects the
presence of asbestos he will take a small
sample for analysis.
Our surveyor will go through the design
and details of your order with you as a
final check making sure that any design
issues or changes are addressed prior to
leaving site. The surveyor will also discuss
with you any requirement for any further
third-party approvals.
Our surveyor will contact you shortly
to arrange a convenient time for the
survey to take place. You will need to be
present for the duration of the survey,
which should only take a couple of hours
depending on the order.
5
 Post Survey
Checking and approvals
We’ll provide a dependable professional service from start to finish.
On receipt of your signed survey we will
input all of the technical parameters of
your products into the manufacturing
system. We will then complete final
stages of checking your order prior to
manufacture along with your delivery
requirements discussed at survey.
Some of our customer orders require
additional approvals prior to placing the
order into manufacture.
Your surveyor will discuss the need for
these approvals with you at your survey
appointment.
6
Drawings/Visual Designs
Occasionally customers are required
to sign off a drawing of an Anglian
decorative glass design. If this is the case
the drawings will be emailed or posted to
your home address for your approval prior
to us placing your order into production.
Planning/Building Regulation Approvals
During the survey we will determine
whether your project can proceed:
With or without Planning Approval
With or without Building Regulation
Approval
Gaining Approvals with Anglian
Anglian offers a chargeable service of
assisting customers in applying for certain
third-party approvals. If you have elected
for Anglian to seek these approvals on
your behalf, on receipt of your approved
survey we will pass your file to our
experienced planning team who will assist
you in obtaining these approvals and keep
you updated with their progress.
Gaining your own Approvals
Some of our customers elect to apply for
their own Planning/Building Regulations
Approvals. In addition to this any
Landlord, Freeholder, Leaseholder or
Managing Agents approvals need to be
secured by yourself prior to manufacture.
On receipt of your approved survey we
will send you a copy of the manufacturing
parameters of each of your products to
assist you in gaining these approvals.
Asbestos Sampling
It may have been necessary to take an
asbestos sample at the time of survey.
If this was the case a sample and a
photograph of the suspect material will
be sent to an approved laboratory for
analysis.
Once the results of the test come back,
we will write to you to confirm the
outcome and of any applicable next steps.
7
 Manufacturing Process
Quality controlled production
We’ll check your products at each stage as they are made in our
own factories.
Unlike other home improvement
companies, we manufacture our own
PVC-U Stormproof Casement windows,
PVC-U doors and Rooftrim* extrusions in
our own factories.
Once we have completed the final checks
on your order and any required approvals
have been received, we will pass your file
to our manufacturing division who will
commence the manufacture of your order
in line with your delivery and installation
timescales.
8
Computer controlled machinery is
directed by the measurements supplied
by your surveyor to ensure your products
are manufactured accurately. We quality
control each product as it goes through
our manufacturing process to ensure you
will be happy with the finished product.
Finally, all your products are protected
from damage and loaded at our
distribution centre ready for dispatch to
your local installation depot.
Your local installation team will contact
you during this process to ensure that we
can give you the earliest possible date for
your products to be installed.
*Excluding gutters and downpipes.
Your new installation
Transforming your home

We’ll install your Anglian products with the minimum of fuss whilst taking
care of your home.

On the day of installation, we will let you
know when the team are on their way to
your property. The first thing the team
will do is explain where they will start
and answer any questions you may have
about the installation. Your team will
then spread any protective dust sheets
that are required within your home, and
any necessary tarpaulins outside.
The team will then complete one final
check to ensure that all products are the
correct size before we remove anything.
Where any existing products are being
removed, we will do this as carefully as
possible ensuring that there is as little
damage to brickwork and render as
possible.
Your new products will be carefully and
securely installed and then finished off
neatly with suitable trims. Finally we will
clean all your new products, remove all
debris and tidy up any remaining mess.
We will go through the functionality of
all your products with you and check
that all windows and doors open and
close correctly. We will issue you with a
‘Caring for your Anglian Products’ booklet
which will explain how to maintain your
products for the coming years.

9
 After Sales Service
Guaranteeing your new Home Improvement

As you’d expect, our unparalleled levels of customer care don’t stop when
we have completed your installation.

Once your installation is complete you Any window and door installation will
will receive your Anglian Guarantee pack, comply with Fensa regulations and their
normally within 14 days, this should be certificate should arrive with you within
kept in a safe place for future reference. 28 days of installation.

Your insurance-backed Guarantee We are dedicated to helping you create

includes important information on any
window energy ratings applicable to
the products installed as certified by
the British Fenestration Rating Council
(BFRC), and is transferable should you
decide to move house (Terms and
Conditions apply).
your perfect home and we’re sure you will
notice the difference we make, by only
installing the highest quality products and
by keeping you informed and updated
every step of the way. And it’s the
difference we make by offering you the
widest range at a competitive price.

Don’t take our word for it

See what our customers have to say

“The house feels a lot warmer
and the sound from the traffic
on the main road has reduced.
The windows/door look great
and we are very happy”
Mr & Mrs Ransom
(Kent)
10
“The Anglian service and
installation were excellent.
The fitting was clean and
professional. The best thing
about the installation is the
look of the property, there’s
no drafts and its secure”
Mrs Hinkley-Griffiths
(Yorkshire)
“The whole process was done
efficiently and with respect
for our property. We are very
happy with the appearance
and effectiveness, and
visitors have also been very
complementary”
Ms Clements
(Hampshire)
Keeping in Touch
We’re always happy to help

On a project of this size, it’s important that people are available to talk to so that any
questions you have along the way can be answered. During any phase of your project
you can contact your local installation office on this number or why not use our webchat
facility by visiting our website.

Contact us
0800 988 9398
www.anglianhome.co.uk/webchat

My Dates and Contacts

My Survey Date

My Surveyor

My Installation Date

My Installation Manager

11
 For more information
Or to see our full range of home improvement products
click: www.anglianhome.co.uk
call: 0800 988 9398

Windows
___
Doors
___
Living Spaces
___
Rooftrim & Cladding
___
Garage Doors
ML0806 V6 June 2021

Anglian Home Improvements is a trading name of Anglian Windows Limited.

Registered office: Liberator Road Norwich NR6 6EU. Registered in England No. 2540020.

Anglian Home Improvements policy is one of continued development and in accordance with this, we reserve the right
to amend specification of our products as their development dictates.

Committed
to equality
of opportunity
Issuer Anglian Home Improvements

Document generated Fri, 29th Jul 2022 16:30:18 BST

Document fingerprint 62d5b843ec9a225415e42bc5bb5cda03

Parties involved with this document

Document processed Party + Fingerprint

Fri, 29th Jul 2022 16:48:23 BST Mr Raj Lakshmana - Signer (da075ac37517297d1b516104259d2d7c)

Audit history log

Date Action

Fri, 29th Jul 2022 16:56:39 BST
Fri, 29th Jul 2022 16:48:25 BST
Fri, 29th Jul 2022 16:48:23 BST
Fri, 29th Jul 2022 16:48:23 BST
Fri, 29th Jul 2022 16:39:04 BST
Fri, 29th Jul 2022 16:30:31 BST
Fri, 29th Jul 2022 16:30:20 BST
Fri, 29th Jul 2022 16:30:20 BST
Fri, 29th Jul 2022 16:30:20 BST
Fri, 29th Jul 2022 16:30:20 BST
Fri, 29th Jul 2022 16:30:20 BST
Fri, 29th Jul 2022 16:30:20 BST
Fri, 29th Jul 2022 16:30:20 BST
Fri, 29th Jul 2022 16:30:18 BST
Mr Raj Lakshmana viewed the envelope. (18.132.124.34)
Mr Raj Lakshmana viewed the envelope. (18.132.124.34)
The envelope has been signed by all parties. (35.179.60.205)
Mr Raj Lakshmana signed the envelope. (35.179.60.205)
Mr Raj Lakshmana viewed the envelope. (35.179.60.205)
Document emailed to mlraj_basu@yahoo.co.in (35.177.234.208)
Sent the envelope to Mr Raj Lakshmana (mlraj_basu@yahoo.co.in) for
signing. (35.176.236.50)
Envelope has been set to automatically expire after 7 day(s).
(35.176.236.50)
Envelope has been set to automatically remind the active signer every 2
day(s). (35.176.236.50)
Mr Raj Lakshmana has been assigned to this envelope. (35.176.236.50)
Envelope generated. (35.176.236.50)
Document generated with fingerprint
62d5b843ec9a225415e42bc5bb5cda03. (35.176.236.50)
Document generated with fingerprint 35347433304fcc2cdd74f76b4bfef2cb.
(35.176.236.50)
Envelope generated with fingerprint
646d74c0391de1b7b12883c4cd569e66 (217.33.96.222)