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Azure AD Integration
Azure AD Integration
Use the following steps to configure Azure AD Single Sign-On (SSO) with ServiceNow.
Prerequisites
Before you begin, make sure you have met the following prerequisites:
NOTE: The integration of Azure AD with ServiceNow supports both Azure AD public cloud and Azure AD US
government cloud environment. Find the US Government cloud application in the Azure AD US government cloud
application gallery, and configure the application similarly to Azure AD public cloud.
2.
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Click Azure Active Directory or search for Azure Active Directory in the Search bar.
3.
4.
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NOTE: Make sure to copy the User name and Password for later use. For example, User name: XXXX and Password:
XXXXX.
3.
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4.
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6.
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10. To configure ServiceNow for SAML-based authentication automatically from Azure AD, enable the
following service:
Under Set up ServiceNow, click View step-by-step instructions to open the Configure sign-on
window. In the Configure sign-on form, enter your ServiceNow instance name, admin user
name, and admin password and click Configure Now.
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NOTE: Once you have saved the SSO configuration, an Identifier is created automatically in ServiceNow Identity
Provider.
3. Select the Microsoft Azure ServiceNow instance and click the right arrow icon to add to the Certificates List.
4.
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5.
6. Click Save.
7. At the upper-right corner of the page, click Test Connection.
6. If the Test Connection fails to activate the connection, ServiceNow provides the override switch and configure
the following details:
Enter Sys_properties.LIST in the search bar and you are redirected to the System Properties page.
Create a property and enter a name as glide.authenticate.multisso.test.connection.mandatory. Set
the data type as True/False and set the value as False.
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If prompted for credentials, enter the credentials and you are redirected to the following page.
The SSO Logout Test Results displays an error. Ignore the error and click ActivateLog in to the ServiceNow
instance using the external login. You are redirected to the Office 365 page to provide user credentials of Azure
AD.
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4. Log in to ServiceNow instance as an admin. To log in, use the ServiceNow instance integrated with Azure AD.
For example, https://<instance-id>.service-now.com/side_door.do.
5. Go to Multi-Provider SSO > Identity Provider and select the configured IdP created earlier.
6.
Replace the ServiceNow Homepage URL with https://www<proxy url>/navpage.do?shnsaml and click
Update.
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