Performance Task in Health 10

Navigating Consumer Rights: A Case Study on

Warranty Disputes Under Consumer Health Laws.
April 22, 2024
Submitted by: Group 3, 10 - Integrity
Members:
Jorgio, Gian Francine D.
Sanger, Rajwant
Lariosa, Nicole Catherine G.
Novencido, Josef Brian E.
Savet, Tyler Colin S.
Anoc, Yuwei Kirvy R.

______________________
Ms, Elvie Acosta
 I. Overview of Study:

The study delves into a case wherein a tenth-grade student, Emily, purchases a laptop
with an extended warranty from a local electronics store. As issues arise with the
laptop’s performance, Emily seeks recourse under the extended warranty, only to face
denial from the store. This investigation scrutinizes the warranty terms, the veracity of
sales representations, and Emily’s rights as a consumer under pertinent consumer
protection statutes.

II. Purpose of the Study:

The purpose of this study is to examine a real-life scenario involving warranty disputes
and consumer rights under Republic Act No. 7394, also known as the Consumer Act of
the Philippines. By analyzing the case of Emily's laptop purchase and subsequent
warranty issues, the study aims to provide insights into navigating consumer
protections, legal remedies, and alternative dispute resolution mechanisms available to
consumers in similar situations. Through this analysis, the study seeks to empower
consumers with knowledge and strategies to assert their rights effectively in the
marketplace.

III. Recommendations:

1. Negotiation Strategies:
- Referencing Consumer Protection Laws: Emily should emphasize her rights as
outlined in consumer protection laws, such as the right to expect goods to be of
acceptable quality and fit for purpose, as mandated by Republic Act No. 7394,
otherwise known as the Consumer Act of the Philippines. She can assert that the
store's refusal to honor the warranty constitutes a breach of statutory rights.
- Demanding Compliance: Emily should assertively demand that the store
complies with its contractual obligations under the extended warranty. She can
cite relevant clauses in the warranty agreement that cover the issues she is
experiencing and request immediate resolution.

2. Legal Actions:
- Breach of Warranty Claims: Emily may consider initiating legal action for breach
of warranty under the Sale of Goods Act, Republic Act No. 7394, arguing that the
laptop's malfunctioning constitutes a breach of the implied warranty of
merchantability. She can seek remedies such as repair, replacement, or refund
of the purchase price.
- Misrepresentation Claims: If Emily can demonstrate that the salesperson's
assurances about the warranty were false or misleading, she may pursue legal
recourse for misrepresentation under the Consumer Protection from Unfair
Trading Regulations, as stipulated in Republic Act No. 7394. This may entitle her
to damages or rescission of the contract.

3. Alternative Dispute Resolution:

- Mediation or Arbitration: Emily can explore mediation or arbitration as alternative
dispute resolution mechanisms. These processes offer a less adversarial and
more cost-effective means of resolving disputes compared to litigation. They may
lead to mutually acceptable resolutions while avoiding the time and expense
associated with court proceedings.
 - Seeking Assistance: Emily should seek assistance from consumer protection
organizations or legal aid clinics that specialize in consumer rights. These entities
can guide navigating the dispute resolution process and advocate on her behalf if
necessary.

IV. Conclusion and Insights

In conclusion, digging into Emily's story has given us a peek into how confusing
warranties can be and why it's important to know what rights you have under Republic
Act No. 7394. By breaking down the case and offering practical advice, we've given
readers some useful tips for dealing with similar situations they might face.

Moreover, going through this real-life scenario has not only helped us get a better grasp
of consumer protection laws but also sharpened our problem-solving skills. By talking it
out and figuring out solutions together, our group has picked up some valuable lessons
about warranties, sales tricks, and what we can do when things go wrong. This
experience has made us feel more confident about handling future shopping trips and
standing up for ourselves as consumers.

Ultimately, by standing up for what's fair and knowing our rights, we're playing a part in
making the shopping world a better place for everyone. As we keep using what we've
learned from this study in our everyday shopping adventures, we're hoping to make the
consumer world a fairer and more informed place for everyone involved.

V. Contributions:

Jorgio, Gian Francine D.

Played a key role in researching consumer protection laws and analyzing their
application to Emily's case. His thorough understanding of legal frameworks helped
shape our recommendations and provided clarity on consumer rights.

Sanger, Rajwant
Brought valuable insights into the practical implications of consumer protection laws,
drawing from real-world examples to enrich our analysis. Her contributions helped
bridge the gap between theoretical knowledge and practical application, ensuring the
relevance and effectiveness of our recommendations.

Lariosa, Nicole Catherine G.

contributed his expertise in communication and negotiation strategies, offering valuable
insights into effective ways to assert consumer rights and engage with retailers. His
practical approach helped refine our recommendations and provided actionable
strategies for resolving warranty disputes.

Novencido, Josef Brian E.

Nicole played a vital role in synthesizing research findings and drafting clear, concise
recommendations for Emily's case. Her meticulous attention to detail ensured the
accuracy and comprehensiveness of our analysis, enhancing the overall quality of our
study.

Savet, Tyler Colin S.

provided valuable perspectives on alternative dispute resolution mechanisms, such as
mediation and arbitration, enriching our discussion with insights into collaborative
approaches to resolving consumer disputes. His contributions expanded our toolkit for
addressing warranty issues and promoted a holistic understanding of conflict resolution
strategies.

Anoc, Yuwei Kirvy R.

Offered critical insights into the ethical dimensions of consumer rights and
responsibilities, emphasizing the importance of integrity and transparency in business
transactions. Her ethical considerations enriched our analysis, fostering a deeper
understanding of the ethical implications of warranty disputes and consumer advocacy
efforts.