Vidéo n°3 :

Answers :

1. Please note and write down the professional Customer Support phrases used in
this conversation.

- "Thank you for calling”

- This is Nina speaking.
- I wanted to place an order
- Can i start with your name please
- Can i get your address please
- DO you have an email address
- Thank you for that.
- "Great. Let me just repeat those details to you."
- Thank you mister Morgan
- Is there anything else that i can help you
- Thank you very much for choosing Delonix

2. What does the client order?

He place an order for 7-inch spotlights.

3. What are the Client's details? (Name, address, email address?

Name: Jeremy Morgan

Delivery Address: 123 Blue Ridge Crescent, Mavale 2106, New South Wales
Email Address: JeremyMorgan@gmail.com

4. Does the client want a 35 or a 55 Watt one ?

55 Watt

5. What colour temperature does he want?

6,000k, ones that’s the bluish color

6. Does he choose Express Post or Delivery Post?

He chose the Express Post

7. What is the Visa Card Number?

Visa Card Number: 4321 1234 5678 1234

Expiry date?
Expiry Date: 10/14 (October 2014)

Card Security number (Last three digits at the back of the card)
Card Security Number: 123

8. When will the order be shipped?

before 12:00 tomorrow Sydney time.