BUSINESS

ETHICS
MLA ELECTRICAL SHOP AND AUTO
SUPPLY

AN ACTION PLAN PREPARED BY:

NICOLE A. ASUNCION

GRADE 12 – ALEXANDRITE

FAY B. MANAGUELOD
ADVISER
GOAL: To expand the capabilities of MLA Electrical Shop
Specific What should be achieved? This plan achieves to increase the sales and
improve the customer service of the business.
Measurable What is the indicator of progress? Customer satisfaction and sales.
Attainable Is it attainable with the resources Yes, the funds that shall be used in this plan
you have? have been prepared.
Relevant Is it aligned with the enterprise Yes, the business itself and the customers
previous goal? need these improvements.
Timely When is it going to happen? During the start of July, 2023.

Tasks Deadline
Service:
1. Recruitment of electricians.
15 Days
The home-to-home service of the business is only limited and adding
electricians can help the business to accept more customers far from
the radius of the business.

2. Replacement of old equipment and buying new and better tools.

The equipment is beneficial for electricians to carry out their job. 7 Days
Furthermore, replacing old tools and equipment boosts their
efficiency.

3. Allowing online payment through GCash. 3-5 Days

Since Tumauini is slowly progressing, some customers prefer paying
online and carry less cash in their pocket. Allowing the customers to
pay online brings conveniency to them and also to the business.

4. Improve customer satisfaction.

This plan includes providing a comfortable environment while the 30 Days
electrician repairs their vehicle. Through this consideration, the
business may gain loyalty from their customers. Furthermore, adding
source of entertainment like television is beneficial for customers
who came with their kid/s.

Merchandising:
30 Days
1. Form a contract with more suppliers.
Aside from servicing, the business also sells components of vehicles.
Contacting suppliers and forming a contract to supply the business
with components can raise profits. This could allow customers to
visit the business to buy components than order online.

2. Offer discounts to customers that also seeks service. 30 Days

Customers who mostly buy components are customers who also
come to have their vehicle repaired. Offering them discounts, the
business will not just gain satisfaction but, also loyalty from them.
 3. Create a page in an online platform. 3-5 Days
The business should utilize the internet and consider boosting it
through posting available components of vehicles so that those
people in Tumauini can visit the page and place an order.

4. Improve security. 20 Days

Installing CCTV cameras ensures the safety of customers while they
have vehicle fixed. This can ease their mind and put more trust to the
business.

IDENTIFYING THE RESOURCES NEEDED

Service Merchandising
Additional electricians Trusted and reliable suppliers
Equipment and Tools for electricians Internet Connection
Internet Connection CCTV cameras
Equipment for customer satisfaction Computer
- Television
- Chairs
- Electric fan
- Table

MONITORING
Service Merchandising
Monitor the service performance Monitor the sales performance
Monitor the employee efficiency Monitor the frequency of customers
Monitor the customer response Monitor social engagement

EVALUATING
Service Merchandising
Comparing of sales performances before and Comparing of sales data before and after buying
after the recruitment of new employees. components from suppliers.

Comparing of efficiency before and after Frequency of customers that visit the business again.
buying new equipment and tools.

Comparing of conveniency before and after Checking of social engagement and number of
allowing online payment. orders.

Review of customer response before and after Frequency of customers that visit the business again.
improving the environment.