Grievance Redressal System

Powered by MTAB & Zoho

Designed Exclusively For Educational Institutes

 Make a difference to your stakeholders

Dear Educational Leaders,

In today's dynamic educational landscape, MTAB understands the critical role effective grievance management plays in fostering a positive
and inclusive environment for all. This brochure introduces our Zoho Desk-powered Grievance Redressal System (GRS), meticulously
designed to address your unique needs. We'll help you streamline processes, enhance communication, and promote accountability,
creating a thriving educational ecosystem.

Stakeholder Group Stakeholder Roles Stakeholder Benefits

Simple & direct grievance submission

Grievance Raisers
(Students, Parents, Alumni,
Submit concerns Track resolution progress
Faculty & Non Teaching
Staff)
Access self-service solutions

Streamlined Workflow and Efficiency

Grievance Cell Commitee
Manage complaints Enhanced communication and traceability
(Support Staff)
Data-driven decision-making

Live dashboards with key data

System Managers
(Management, Department Oversee system & metrics Identify recurring issues and build solutions
Heads)
Ensure system compliance and auditability
Stakeholders & Grievance Mapping
 Ensure Regulatory Compliance with MTAB’s GRS

Our GRS caters to everyone involved in the grievance process. Whether you raise concerns, resolve them, or manage
the system, we've got you covered. We offer a user-friendly platform, streamlined workflows, and enhanced
communication, fostering transparency and efficiency.

Regulations and Compliance:

AICTE Directive (2017): Mandates online grievance registration and disposal systems for students and faculty.
Monthly/quarterly reports are required.

UGC and AICTE Regulation (2012): Requires all higher education institutions to establish grievance redressal
mechanisms. Non-compliance can impact accreditation.
 GRS: Your Ready-To-Use Solution in Education
Our GRS is not just a software solution; it's a commitment to addressing concerns promptly and fairly. This structured
process promotes transparency, prevents minor issues from escalating, and builds trust. It's your ally in upholding the
well-being of your educational community.

Key Features of MTAB GRS:

Automated grievance management Intuitive admin interface with live

system analytics

Unique portal with dedicated URL Streamlined collaboration, escalation &

approval management

24/7 system availability - Built on a robust

Single platform for grievances and self-
reliable platform
service help center

Improved communication via

Tailored user interfaces for students, Email alerts
parents, and staff

Dedicated interface for grievance User training and support included

redressal team

Confidentiality for complainants

Real-time grievance tracking

Re-opening of complaints for dissatisfaction resolution

 Robust Platform - Domain Expertise - Industry Experience
Technology | Solution | Quality
Zoho a cloud-based platform with MTAB’s deep understanding of educational institutions powers our GRS.
Empower your institution with features like

Ticketing System Knowledge Base Periodic feature updates

Automation Analytics & Reports Accessible on mobile, laptop

 Solving Challenges, Delivering Excellence

MTAB understands your grievance management challenges: communication barriers, delays, and lack of tracking. Our
solution addresses these issues with a standardized GRS, onboarding, continuous updates, and ongoing support. We
partner with you to achieve streamlined grievance resolution.

Types of Grievances Covered:

Facilities/Education Scholarships
Admissions Harassment
Quality

Lab/Library
Victimization Discrimination Scheduling Rules

General
Attendance Hostel/Dining Evaluations
Administration/
Maintenance

Fees

Document
return

Compliance with
AICTE norms
 Ready to make a difference to your students, employees & others?

Dear Education Leaders,

Seize the Opportunity Now!
Connect with MTAB for your digital transformation. Make a difference to your stakeholders with our Grievance Redressal
System and comply automatically to AICTE and UGC standards.

Connect with Us Today!

Email Us: zoho@mtabtechnology.com Visit Us / enquire with us: https://www.mtabtechnology.com

Transform Your Grievance Resolution Journey with MTAB - Your Trusted

Educational Partner for 40 years.