L.J.

School of Management

Course Teaching Plan

Course Title: Operations Management

Course Code: 240030203

Programme & Semester: MBA 1st year semester II

1. Session Plan
Session
Syllabus Content Reading Material and Cases Weightage
No
UNIT I Importance of Operations
Introduction: Reading: Operations and Supply Chain
 Operations Management management by Chase, Shankar &
 Importance of Operations Jacob- Ch 1,2
Management
 Major Concepts and emerging
1-4 trends in OM
 Goods-Service Continuum
 Efficiency, effectiveness, value
 Operations and Supply chain 15%
strategy
 Productivity measurement
Exercise: Presentation by student  Students will prepare assignment in
groups groups and present in the class.
 Students will select any product  Evaluation of understanding and
5-7
or service, and explain the presentation skills
Transformation Process flow
chart
UNIT II- Designing Operating System
Design of Products and Services Reading: Operations and Supply Chain
 Product Development process management by Chase, Shankar &
8-11  Product Design Criteria Jacob- Ch 3
 Designing Service Products
20%
Manufacturing Processes Reading Operations and Supply Chain
 Types of Manufacturing management by Chase, Shankar &
12-14 process Jacob- Ch 7
 Manufacturing process Flow Ref: Operations and Supply Chain
Design management- Russell & Taylor
 UNIT III- Operations Planning
Facility Layout Reading: Operations and Supply Chain
 Types of Layout management by Chase, Shankar &
15-17  Assembly Line-Design Jacob- Ch 8 20%
 Retail Service Layout(Store Ref: Operations and Supply Chain
layout) management- Russell & Taylor
UNIT IV – Managing the Operating System
Inventory management Reading: Operations and Supply Chain
 Purpose of Inventory management by Chase, Shankar &
 Types of Inventory Costs Jacob- Ch 20
18-22  Inventory Control Systems Case Study: Pantaloon revolutionizing
 ABC classification System Inventory Management in Indian
retailing
Practice Problems: From Textbook
UNIT V- Quality Management & Control
Six Sigma Quality Reading: Operations and Supply Chain
 Total Quality management management by Chase, Shankar &
 Quality Specifications and Jacob- Ch 12,14
Quality Cost
23
 Six Sigma Methodology and
Tools
JIT & Lean Production
(Overview) 20%
Statistical Quality Control Reading: Operations and Supply Chain
 Measuring Process management by Chase, Shankar &
Variation Jacob- Ch 13
24-26  Measuring Process
Capability
 Statistical Process Control
Procedures