PART 1 - VOCABULARY

Complete the sentences with the correct works.

1. If you buy goods in , you buy large amounts of them.
a. mass b. quantum c. bulk d. largeness
2. If the goods you require are out of , they are not available.
a. warehouse b. storage c. depot d. stock
3. is a formal word meaning buy.
a. acquisition b. consumption c. trade d. Purchase
4. A is something that you buy for a price that is lower than normal.
a. bargain b. good value c. discount d. reduction
5. Interest-free is an arrangement by which you buy goods now and pay
later, at no extra cost.
a. credit b. debit c. loan d. balance
6. Like traditional retailers, online businesses have to provide a good after-sales
.
a. service b. sector c. department d. area
7. A is something you buy cheaply or for less than the usual price.
a. bargain b. good value c. discount d. reduction
8. A money-back is a promise to return the money paid for a product or
service if the customer is not satisfied.
a. promise b. guarantee c. assurance d. agreement
9. We were unable to finance the new because of severe cash flow
problems.
a. plan b. programme c. strategy d. project
10. The motivation of the staff is now increasing because we bought
some new company cars.
a. sell b. trade c. sales d. business
10. There is a steady growth in but profits are not rising.
a. sales b. business c. selling d. trade
11. We are planning to open a new in New York next year because we
want a foothold in the US market
a. shop b. store c. warehouse d. outlet
12. We increased our market share considerably so our price rose to an all-
time high.
a. point b. part c. share d. segment
13. There is a steady growth in but profits are not rising.
a. sales b. business c. selling d. trade
14. A company which owns another company is called a company.
 a. joint stock b. multinational c. parent d. family owned
15. A is a company which is more than 50 per cent owned by another
company.
a. enterprise b. firm c. subsidiary d. business
16. All the people who work in a particular country, or factory are called the
.
a. laborers b. workforce c. employees d. staff
17. He was arguing his boss taxation.
a. about/with b. with/about c. for/in d. to/in
18. Did she talk you her plans to leave the company.
a. to/about b. about/to c. to/in d. to/of
19. They apologized everyone for their failure to deal the crisis.
a. to/on b. to/with c. to/of d. to/in
20. The team had to report their progress the manager.
a. to/on b. to/with c. on/to d. in/to
21. Problems may be more difficult to solve if you wait too long, so deal them as
soon as you can.
a. about b. in c. with d. for
22. Good employees want to develop professionally, so invest courses and
seminars for them.
a. in b. for c. about d. to
23. Clear information is very important communicate your employees
clearly so that they know exactly what you expect.
a. for b. of c. with d. in
24. When your employees are satisfied, they work more effectively so respond
their needs without delay.
a. on b. to c. in d. about
25. And finally, remember that trust is essential. Your staff need a manager that
they can strongly believe .
a. in b. on c. for d. of
26. An advertising advises companies on advertising.
a. dealer b. agent c. agency d. concessionaire
27. A company’s advertising is the amount of money available for
advertising during a particular period.
a. fund b. total c. finance d. budget
28. Sales show how much a company has sold over a certain period of
time.
a. numbers b. figures c. terms d. prices
29. Production are what a company must spend on production.
a. costs b. price c. value d. worth
30. Companies carry out market research to get information about what buyers
and want.
a. need b. desire c. demand d. necessitates
31. A company’s sales target is how much it wants to in a certain period
of time.
a. sales b. sell c. trade d. segment
32. A company’s product is the set of products made by that particular
company.
a. kind b. type c. range d. class
33. Experts the value of the deal at 20 million euros.
a. estimate b. enumerate c. evaluate d. account
34. The life of a product is the length of time people continue to buy it.
a. period b. round c. sequence d. cyele
35. There are different ways you could improve your . For instance, you
could try to visit five customers a day instead of three.
a. job b. performance c. routine d. duty
36. I have not met my sales . That is why I am worried I will not get a
bonus.
a. targets b. aims c. objects d. duties
37. My boss is angry becase I haven’t quite finished my sales yet and she
expected it last week.
a. report b. profile c. record d. statement
38. I want to meet the we agreed on. In addition, I expect you to hand in
your report by Thursday.
a. limit b. expiry c. deadlines d. goal
39. We prepared a with details of the various costs involved.
a. fund b. budget c. total d. amount
PART 2 - GRAMMAR
Choosing the correct sentence below.
1. Could you deal with a crisis ?
a. She asked him if he could dealed with a crisis.
b. She asked him if he could deal with a crisis.
c. She asked him if he deaded with a crisis.
d. She asked him if he deals with a crisis.
2. Do you adapt easily to new situations ?
a. She asked him if he adapted to new situations easily.
b. She asked him if he adapts to new situations easily.
c. She asked him if he adapts easily to new situations.
3. How often do you invest in courses ?
a. She asked him how often he invests in courses.
b. She asked him how often he could invest in courses.
c. She asked him how often he invested in courses.
d. She asked him how often can invest in courses.
4. How much do you earn ?
a. He asked her how much she earned.
b. He asked her how much does she earn.
c. He asked her how much she earns.
d. He asked her how much did she earn.
5. What do you want to study ?
a. He asked her what she wants to study.
b. He asked her what she wanted to study.
c. He asked her what does she want to study.
d. He asked her what did she want to study.
6. Why is this year’s budget so small ?
a. She asked him why that year’s budget was so small.
b. She asked him why that year’s is so small.
c. She asked him why was that year’s budget so small.
d. She asked him why is that year’s budget so small.
Choosing the sentences with words in the correct order to make questions.
7. targets/ meet/ Did/ your/ you/ sales/?
a. Did you meet your targets sales ?
b. Did you meet sales your targets ?
c. Did you meet your sales targets ?
d. Did you meet targets yours sales ?
8. expecting/ figures/ sales/ Were/ better/ you/ quarterly/ ?
a. Were you expecting better sales figures ?
b. Were you expecting sales figures better ?
c. Were you expecting sales better figures ?
d. Were you expecting better figures sales ?
9. my/ Have/ sales/ read/ report/ you/ quarterly/ ?
a. Have you read my sales report quarterly ?
b. Have you read my quarterly sales report ?
c. Have you read my report sales quarterly ?
d. Have you read quarterly my sales report ?
10. advertise/ did/ range/ their/ they/ Where/ new/ ?
a. Where did they advertise new their range ?
b. Where did they advertise their new range ?
c. Where they did advertise new their range ?
d. Where they did advertise their new range ?
PART 3 - READING
Read the text, and choose the letter A,B,C or D on your answer sheet to
indicate the correct word for each of the blank below.
I am pleased to report that the financial (1) of our company has been
excellent. (2) was 24 million, an increase of eight (3) on last year,
while (4) rose by 7% (5) 1.9 million. Althought the market place
for our products continues to be highly (6) , we have increased our
market (7) to 19 per cent. As a result, our share (8) has risen to
2.1. Unfortunately, we had close down our Antwerp (9) , which has meant
a 2% cut in our (10) .
1. a. achievement b.operation c.performing d.performance
2. a. Turnover b. Income c. Revenue d. Volume
3. a. percent b. point c. rate d. piece
4. a. interest b. profit c. income d. revenue
5. a. in b. of c. and d. to
6. a. aggressive b.combative c.competitive d. inexpensive
7. a. place b. area c. share d. location
8. a. value b. cost c. price d. fee
9. a. firm b. subsidiary c. company d. branch
10. a. worker b. workforce c. staff d. people

Recently we decided to open a new sales office in New York. First, I arranged a
meeting with the finance department to discuss the project. We prepared a (1)
with details of the various costs involved. Then we collected (2) about
possible locations for the new office. We considered two (3) - one in
Greenwich Village and the other near Central Park. After doing some more (4)
. I wrote a (5) for the board ò directors. Unfortunately, we made a mistake
when we estimated the (6) as the exchange rate changed, and so we didn’t
keep within our (7) . We overspent by almost 20 percent. We had to
reamange the (8) for moving into the building because the office was not
redecorated in time. The board of directors was unhappy because we didn’t meet
the (9) for opening the office by 15 December. It finally opened in
January. However, we forecast (10) of at least $ 500.000 in the first year.
1. a. volume b. budget c.total d.amount
2. a. message b. news c. data d. information
3. a. options b. choise c. choosing d. selections
4. a.investigation b.research c.study d.exploration
5. a.description b.statement c.report d.record
6. a.value b.costs c.prices d.fees
7. a.volume b.budget c.total d.amount
8. a.schedule b.arrange c.program d.plan
9. a.period b.target c.deadline d.goal
10. a.turnover b.income c.sales d.trade