BSBPEF502 Project Portfolio 1 1

BSBPEF502PROJECT PORTFOLIO
PROJECT
P O RT F O L I O
STUDENT VERSION
BSBPEF502
DEVELOP AND USE
EMOTIONALINTELLIGENC
E
First published 2020
RTO Works
www.rtoworks.com.au
hello@rtoworks.com.au
0452 157 557
© 2020 RTO Works
This resource is copyright. Apart from any fair dealing for the purposes of private study, research, criticism or review as
permitted under the Copyright Act 1968, no part may be reproduced by any process without written permission as
expressed in the RTO Works License Agreement.
The information contained in this resource is, to the best of the project team’s and publisher’s knowledge true and correct.
Every effort has been made to ensure its accuracy, but the project team and publisher do not accept responsibility for any
loss, injury or damage arising from such information.
While every effort has been made to achieve strict accuracy in this resource, the publisher would welcome notification of
any errors and any suggestions for improvement. Readers are invited to write to us at hello@rtoworks.com.au.
Business Works is a series of training and assessment resources developed for qualifications within the Business Services
Training Package.
Section 1: Evaluation criteria 5

Section 2: Personal analysis 6
Section 3: Personal emotional intelligence development plan 10
Section 4: Team emotional intelligence development plan 11

Section 5: Reflection 15
Student name:
Assessor:
Date:
Business this assessment is

based on:
Business objectives:
Team objectives:
Team members:
Section 1: Evaluation criteria
What is the format you Questionnaire (Strongly Disagree, Disagree, Neutral, Agree, Strongly
have developed your Agree)
evaluation criteria in?
Which question numbers Question 2,3,4

cover an evaluation of a
person’s empathy?
Which question numbers Question 1,5,6

person’s ability to self-
regulate their emotions?
Which question numbers Question 7,8,9,10

person’s positivity?
Which question numbers Question 11,12

person’s adaptability?
How will you measure the Strongly Disagree, Disagree, Neutral, Agree, Strongly Agree
results? Explain how your
rating or measurement for
a person’s emotional
intelligence will be
determined.
☐ A copy (or the link) to your evaluation to your portfolio.
☐ Your completed evaluation and results

Section 2: Personal analysis
Student name:
Feedback participant 1
(name and contact number)
Feedback participant 2
(name and contact number)
Answer all of the questions below using the results of the evaluation in section 1 to guide your answers,
and feedback from your classmates/friends/family for parts c and d.
a) Document your findings on yourself in the four areas focussed on in your evaluation in section 1
as discuss your strongest area.
The four aspects of the survey results mentioned in Section 1 can be recorded as follows:
1) Empathy: The test showed that this is the weakness of my emotional intelligence. I am not able to
resonate with others, which makes the people around me feel that I am emotionally difficult to
overcome with. .
2) Emotional self-regulation: Tests have shown that I sometimes find it difficult to Self-regulate my
emotions, so sometimes I tend to stop people. Sometimes this may be the reason for the escalation
of, but it helps me to really think rather than be emotionally drawn to.
3) Positivity: The test shows that I have an optimistic attitude, I will not give up on the small failure of. I
insist on waiting for a ray of hope.
4) Adaptability: You can see from the test that I can easily adapt to the ever-changing scene, and there
is no big problem in the whole process. Test shows that of all these, the strongest aspect for me is
positivity, because I tend to keep's relatively practical approach. Keeping practical helps me adapt to
changes, which makes me more adaptable. In addition, maintaining a positive attitude helps me see a
more positive side and helps me help my teammates dispel doubts, which helps create harmony in the
team.
b) Reflecting on the results, identify what stood out for you in terms of what it tells you about yourself
as a person.
Reflecting on the results, I can see that I need to use to in still more emotional aspects in order to
connect with the people around me. Compassion and sympathy for the people in your workplace is
very important because it helps to build a better work culture, a work environment and better
relationships.
c) Thinking about the questions asked as part of the evaluation and your learnings as part of this
unit, identify five of your emotional strengths.
As per the outcome of the test and self-reflection, my five emotional strengths are as follows:
1) Positivity
2) Adaptability
3) Working under pressure
4) Ability to get the work done
5) Maintaining a coherence in the team
d) Thinking about the questions asked as part of the evaluation and your learning as part of this unit,
identify five of your emotional weaknesses.
As per the learning and evaluation, five of my emotional weaknesses are

1) Lack of communication
2) Lack of Sympathy and empathy
3) Need to be a better listener
4) Lack in ability to keep aside emotions
5) Impulsive behaviour
e) Explain how you believe the emotional strengths you have identified above help your workplace
performance and relationships.
The emotional strengths that I found improved my performance because they made me a better team
member for, thus increasing the results of common goals. They also helped me build better
relationships with team members and clients / clients. Better workplace navigation.
f) Discuss how you believe your emotional weaknesses hinder your workplace performance and
relationships.
My emotional weaknesses hinder my work because they do not allow me to build better relationships
and become a better manager and/or team player. In addition, because of these weaknesses, rational
decision-making may also be hindered.
g) Complete the following table about personal stressors at work. Identify at least four sources of
stress that are most likely to result in workplace stress for you, your stress response (emotional,
physical, behavioural) and actions that you can take (or have taken) to manage stress.
The table includes examples only, as there could be a wide range of responses from students.
Personal stressor What is your stress response Actions/methods to address
Low Bandwidth Create a priority list to clear Urgent and important quadrant
bandwidth according to priority method can be used
Overhaul of leadership / Communicate and engage with new Meetings and feedback as well as
management members and understand their understanding new policies
expectations
Overtime Again, expectation settings and Feedback,

priority list become important, also
Work pause work system, there is
sets all timeline expectations
a break to get rid of tiredness from
long working hours
Up gradation or Seek training Through training, develop new

Revamped Tech-Systems skills suited for the upgrade
h) Review the following list of needs and choose at least three that most trigger your emotions when
you don’t get these needs met. Consider this question in the context of the workplace.
Acceptance Variety
Being understood Predictability
Being in control New challenges
Attention Being loved/liked
Peacefulness Being valued
Order Being treated fairly

Safety Freedom
Respect Consistency
Being needed Being included
Being right Autonomy
Comfort Fun
Balance
Now complete the table below.

Write down each need you have chosen and why this need is important to you at work.
Also give an outline of the emotions triggered in you when you don’t get these needs met and ways
that you can control your emotions in the face of not having your needs met.
The table includes examples only, as there could be a wide range of responses from students.
Need and why this need is What is your emotional response Emotional control mechanism
important to you at work when this need is not met?
Being Treated Fairly Mood swings and a shaky Distract myself with other tasks
temperament that will allow me to remain
calm.
Being Understood I am unable to execute the Make an effort to comprehend

assignment in accordance with people so that they can
the requirements. comprehend my feelings
Respect organization cannot be respected Keep my feelings to myself and

concentrate solely on my task.
Comfort Workplace bores Attempt to adjust myself and

find contentment with what I
have now.
i) What other criteria could you use other than those you created in your evaluation to determine
your ownemotional strengths and weaknesses?
Having a conversation and feedback - this is important because it clarifies and better defines
expectations Personal reflection - this is important as it can give the right image and places to
improve me-game. SWOT would be a good tool to use for this
Section 3: Personal emotional intelligence

development plan
Based on the identified areas for improvement and/or gaps, list at least five activities that should improve
your ability to identify and respond appropriately to a range of emotional expression through self-
reflection and feedback from others.
Enter the activities in order of priority.
Identified area of Briefly describe why Actions to improve area of emotional intelligence
emotional intelligence you have identified development
development this as a priority
Self-Awareness It helps me to Reflective exercises, SWOT in regular intervals

understand others
better and navigate
the workplace better
if I am aware of my
strengths and
limitations
Self-Regulation It keeps me from Do not react before has had enough time to deal
making hasty and with a situation under consideration.
unreasonable
decisions
Empathy Help me put in Practice open sharing of emotions and feelings

context and better
understand the
situation and people
I work with, maintain
better working
relationships
Social Skills This helps me Active listening, eye contact, be neutral in conflicts
understand the
others’ perspective
better
Motivation It keeps me Create milestones, practice positivity

motivated to achieve
goal in the
workplace in bad
situations
Section 4: Team emotional intelligence

development plan
Complete the following tables for two team members after the roundtable discussion in the role of their
team leader or manager.
Team member:
Summary of this He is calm, composed and autonomous. His personality makes everyone on
person as per their the team more comfortable. He could have been more motivated.
personality profile
discussed at the round
table (emotional
responses, beliefs,
identified strengths
and weaknesses):
How can you create Break the ice with him by organizing short team building exercises,
opportunities for this breaks, or lunches.
person to express their
thoughts and feelings
in the work team that
best suits them?
How can you show try to make him see the positive side of any challenge and keep him
consideration to this motivated
person when making
decisions that affect
them as their team
leader?
Motivation Due to lack of To show positivity, divide major milestones into

motivation, of the short achievable milestones and celebrate smallest
challenges are more achievements
likely to be dropped for
team member
Stress This is a major factor To give confidence there, the group work allowance
as the significantly is a reasonable .
reduces the
Recommended Vacation
performance and
productivity
How could this person build further productive relationships within the team?
He was able to further strengthen his relationship with the team by actively engaging with the 4,444
group members in team building exercises during breaks.
How can this person maximise their contribution to the team and increase work outputs?
It can establish team expectations, create a feedback channel mechanism to better understand work ,
and set shared team goals to increase motivation
How can this person’s strengths contribute to reaching team goals?
He can enable good decisionmaking within team during pressure

Team member:
Summary of this He is a great team member, proactive, caring. It also gives the group a
person as per their positive feeling by maintaining the momentum of the people
personality profile
discussed at the round
table (cultural
behaviours, beliefs,
identified strengths
and weaknesses)
How can you create It can help others become more active. Give him the opportunity to train
opportunities for this others with the social skills he has. Give it a platform to show off
person to express their
thoughts and feelings
in the work team that
best suits them?
How can you show Give him the space and time to make the decisions.
consideration to this
person when making
decisions that affect
them as their team
leader?
There are far too many Can be hurtful to He should express his feelings in a positive way
straight forwards. other people's that does not cause harm to others.
feelings
Self-centered individual he is more By putting yourself in the shoes of others, you can
concerned with try to understand how others feel.
himself than with
others.
How could this person build further productive relationships within the team?
By instilling positivity and encouraging others, proactively build a group of exercises
How can this person maximise their contribution to the team and increase work outputs?
By improving existing good team management skills through up skilling training
How can this person’s strengths contribute to reaching team goals?
The team can learn from him, he can keep the team motivated to achieve shared goals
Section 5: Reflection
Answer the following reflective questions:
Which two tasks did you

complete? Note, they must
be different.
Task 1
Outline details of the Group discussion completed to develop a plan with predetermined
activity you completed timelines and milestones
together.
How did this activity help Helping the team stay focused, Milestones keep the team on track to
the team to achieve team get on track, and also keep them motivated as they get to when smaller
goals? goals are achieved. Keeping the project on track and not letting the
focus get derailed, also helps to plan work time management in
advance to avoid tight deadlines
How did you model 1. Active listening: giving team members a chance to express
behaviours that themselves and feel included
demonstrate your
2. Set expectations and feedback
emotional intelligence
during this task? Provide at
least two examples.
How did this activity align It is suitable because it allows task to be completed in advance while
with the policy/procedures following processes and procedures on time
of the business?
How did both of your team Team member 1:

members contribute
: Tried to keep the discussion focused and realistic
towards the team goal in an
individual capacity?
Team member 2:
Tried to keep the discussion positive and motivated
Task 2
Outline details of the Define an urgency and importance matrix for tasks and set priorities to
activity you completed reduce stress and workload
together.
How did this activity help Keep team members on track with mandatory common goals and don't
the team to achieve team feel dismayed by work pressure
goals?
How did you model 1. Practice positivity through online motivational videos
behaviours that
2. Use the Urgent and Important Matrix to task to reduce stress
demonstrate your
emotional intelligence
during this task? Provide at
least two examples.
How did this activity align It aligns with company’s policy for productivity
with the policy/procedures
of the business?
How did both of your team Team member 1: Tried being calm and composed
members contribute
towards the team goal in an
individual capacity?
Team member 2: Tried being the positive influencer of the team

BSBPEF502 Project Portfolio 1 1

Uploaded by

Copyright:

Available Formats

You might also like

BSBPEF502 Project Portfolio 1 1

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

BSBPEF502 Project Portfolio 1 1

Uploaded by

Copyright:

Available Formats

BSBPEF502PROJECT PORTFOLIO

First published 2020

0452 157 557

© 2020 RTO Works

Section 1: Evaluation criteria 5

Section 4: Team emotional intelligence development plan 11

Business this assessment is

Section 1: Evaluation criteria

Which question numbers Question 2,3,4

Which question numbers Question 1,5,6

Which question numbers Question 7,8,9,10

Which question numbers Question 11,12

☐ A copy (or the link) to your evaluation to your portfolio.

☐ Your completed evaluation and results

Section 2: Personal analysis

As per the learning and evaluation, five of my emotional weaknesses are

Personal stressor What is your stress response Actions/methods to address

Overtime Again, expectation settings and Feedback,

Up gradation or Seek training Through training, develop new

Order Being treated fairly

Now complete the table below.

Being Understood I am unable to execute the Make an effort to comprehend

Respect organization cannot be respected Keep my feelings to myself and

Comfort Workplace bores Attempt to adjust myself and

Section 3: Personal emotional intelligence

Self-Awareness It helps me to Reflective exercises, SWOT in regular intervals

Empathy Help me put in Practice open sharing of emotions and feelings

Motivation It keeps me Create milestones, practice positivity

Section 4: Team emotional intelligence

Motivation Due to lack of To show positivity, divide major milestones into

How can this person’s strengths contribute to reaching team goals?

He can enable good decisionmaking within team during pressure

By instilling positivity and encouraging others, proactively build a group of exercises

By improving existing good team management skills through up skilling training

How can this person’s strengths contribute to reaching team goals?

Answer the following reflective questions:

Which two tasks did you

How did both of your team Team member 1:

Team member 2: Tried being the positive influencer of the team

You might also like