OB: Chapter 2

Managerial Implications
Manager should
Increase job sastifaction
Generate positive job attitude
Focus on
Work challenging
Work interesting
Attitude
Three Components of attitude
Cognitive
Affective
Behavioral
Behavior and attitudes
Moderating Variables:
Importance of the attitude
Correspondence to behavior
Accessibility
Existence of social pressures
Personal and direct experience of the attitude
Predicting Behavior from Attitudes
Between attitude and behavior
Specific attitudes => specific behavior
General attitudes => general behavior
Major Job Attitudes
Job Satisfaction
Job Involvement
Psychological Empowerment
Organizational Commitment
Perceived Organizational Support (POS)
Employee Engagement
Question
Are these Job Attitudes Really Distinct?
Job Satisfaction
Causes
Job conditions
Personality
Pay
Corporate social responsibility (CSR)
Outcomes
Job performance
Organizational Citizenship Behaviors
Customer Satisfaction
Absenteeism
More Outcomes
Measuring job satisfaction
Single global rating
Summation score
Employee Responses to Dissatisfaction
Leave
Voice
Neglect
Loyalty