DeepikaPrasad

+91 8097217524 /
9867462024
deepika.prasad1986@gmail.c
om

PROFILE:
Delivering client service across the globe for Healthcare, Insurance and IT industries with hands on
experience working on MS Dynamics CRM, Zoominfo and Rocket Reach.

Decimal Technologies Middleeast LLC

Location : Dubai UAE
Designation: Sr Account Manager
Duration: August 2022

• Managing client inquiries via phone, email, online, or in person.

• Directing client complaints or complex queries to relevant departments in a timely manner.
• Providing clients with technical assistance on products and services.
• Expediting serious issues to management toward prompt resolution.
• Building positive client relations by checking in regularly and following up on active processes.
• Maintaining client records and documenting processes.
• Identifying potential client services concerns and facilitating proactive intervention steps.
• Keeping track of new products on offer, as well as emerging trends in client services.
• Recommending product improvements based on client services feedback.

MediAssist Healthcare Services LTD

Designation: Manager
Duration: April 2021 – July 2022

Account Lead Responsibility

• Working as an Account Lead for 240 Crores ACV accounts.

Ensuring end to end claims settlement.
• Coordinating with Hospitals and Doctors for Investigation
purpose Coordinating with Broker and Insurance both
• Ensuring Onboard procedure for each new business
Build and maintain strong, long-lasting client
relationships Sharing monthly TAT reports with client
and brokers.
• Handling review meetings for PAN India and weekly review for other
corporates. Ensuring closure on Outstanding cases within provided deadlines
• Ensure the timely and successful delivery of our solutions according to customer needs and
objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external
 stakeholders
• Negotiate Contracts and Close Agreements to maximize Profits.

Transition Responsibility

• Coordinating any major transitions within the company, such as financial, technological,
operational, and governance changes.
• Analyzing any internal requests for changes and consulting with management to deny or approve
the proposed changes.
• Creating transitional plans and documents to outline project expectations, scope, schedule, and
budget requirements.
• Conducting workshops to provide staff members with information on any major changes in the
company, such as new financial protocols or policies.
• Ensuring that transitions are planned and carried out in a timely manner and within budget.
• Keeping all parties involved with the transition updated on its progress.
• Spotting any transition-related issues and creating effective solutions to resolve them swiftly.
Al Sagr National Insurance – Dubai, UAE
Designation: Insurance Clerk – Medical | Life | Motor Insurance
Duration: Feb 2020 to Oct 2020
• Communicating with insurance agents and beneficiaries.
Preparing claim forms and related documentation.
• Reviewing claim submissions and verifying the information.
• Recording and maintaining insurance policy and claims information in a database system.
Determining policy coverage and calculating claim amounts.
• Processing claim payments.
• Complying with federal, state, and company regulations and policies.
Performing other clerical tasks, as required.
• Creating Background Verification reports
• Coordinating with Brokers, Banks and Medical centers
• Handling Sales team of 50 employees
• Handling Customer Queries and Building Strong Relationships with individual & corporate both
Keeping Sales, Support and Leads Track through SalesforceCRM
• Training to new Joinees
Updating in ASNIC System
• Making and issuing Medical insurance Cards to Corporate companies and
individuals According to HealthAuthority -Abu Dhabi (HAAD) and Dubai Health
Authority
• (DHA) Law Activating medical Insurance in NAS and Next care system
• Help with departmental audits and investigations.
• Maintain quality and accurate records by following hospital procedures.
• Ensure patient charts, paperwork and reports are completed in an accurate and timely manner.
Make sure all medical records are protected and keptconfidential.

AXA Insurance – ( Payroll Transguard ) - Dubai, UAE

Designation: Customer Service Executive – Medical | Life | Motor Insurance
Duration: July 2017 to July 2019
Processing Claims
• SPOC for Indian customers accessing policies through BhartiAXA
• Responsible for handling HNI customers for Health,Travel, Life & Investment
plans Handling Claims & Relationship Management across India and Middle
East provide advice on making a claim and the processes involved
• process new insurance claims notifications
• collect accurate information and documents to proceed with aclaim
analyse a claim made by a policymaker to establish whether it
satisfies
• thepolicy conditions
• guide policyholders on how to proceed with the
claim identify reasons why full payment may not
bemade explain to policyholders when their claim is
not covered SPOC for my team
 • Creating Background Verification reports
• Coordinating with Brokers, Banks and Medical Centres
Handling Sales team of 120 employees
• Keeping Sales, Support and Leads Track through SalesforceCRM
Training to new Joinees
• Handling Complaints with best resolutions

Metlife Insurance – ( Payroll Transguard ) - Dubai, UAE

Designation: Executive – Medical | Life |
Duration: June 2016 to June 2017

• Creat and enforce plans that will help meet the needs of customers.
• SPOC for Indian customers accessing policies through PNB Metlife
• Responsible for handling HNI customers for Health, Travel, Life & Investment
plans Handling Claims & Relationship Management across India and Middle
East
• Build long-term relationships with clients and customers.
Work quickly to address and resolve customer issues.
• Keeping Sales, Support and Leads Track through MS
DynamicCRM Notify the sales team of new sales and cross-
selling opportunities. monitor the progress of a claim
• process new insurance claims notifications
• identify reasons why full payment may not bemade
explain to policyholders when their claim is not
covered
• provide advice on making a claim and the processes involved
process new insurance claims notifications
• collect accurate information and documents to proceed with a-claim
• analyse a claim made by a policymaker to establish whether it satisfies the policy conditions
guide policyholders on how to proceed with the claim

Altisource Business Solutions – Mumbai, India

Designation: Sr Associate (Medical Account Receivable) - US Healthcare - Medicare &Medicaid
Duration: Mar 2015 to Feb 2016
• Responsible for functions of the Medical billing, Insurance Verification and Accounts
receivable to ensure maximization of cash flow while improving patient, physician, and
other customer relations.
• Todraw OCR (Open Claim Report) from the system.
• Toprioritize the pending claims for calling from the aging basket.
 • To schedule the calls as prioritized to USAcarries and patients by considering the time zone
difference in IST and USA time-zoneapplicable.
• Tomake a physical call by following the international norms and applicable
rulesfor confidentiality and HIPAAcompliance.
• To report the outcome of the call in the appropriate system and to advise the team in data- team
in RCM for corrective action.

Caliber Point (Subsidiary of Hexaware Technologies Ltd.) India

Designation: Senior Executive
Duration –Aug 2010 – July 2012

• Handled Lead Generation for Healthcare Vertical for USRegion.

Provided Sales support at Client meetings and on conference calls.
• Maintain contact with all clients in the market area to ensure high levels of Client
Satisfaction.
• Making future references through existing customers to generate more
revenue for company.
• Business Development for Healthcare Services portfolio offering across all
Verticalsfor India, Middle East, France, Germany, and USA & UK Region.
• Generating leads, doing market research and reaching out with the right party contact.
• Expanded business and relationship in various Geographies.
• Worked with the Sales teams to exploit the commercial.
opportunity

Academic Qualification: -

2003 - Secondary School Certificate

2005 - Higher Secondary Certificate

2008 – BSC
SKILLS:
CRM Systems: Salesforce & MS
Dynamics Microsoft Office
Personal Information:
Date of Birth: 26th Oct. 1986

Languages: English & Hindi

Place: Mumbai, India Deepika Prasad