Webhelp Classified - Confidential

Job Proposal
Date 02-Nov-2023
Reference HR-JP-2327

Dear Haneen Al-khazendar ,

We were all very excited to meet and get to know you over the past few days. We have been
impressed with your background and would like to formally offer you the position of Customer
Service Advisor.

This is a full-time position. You will be covering different shifts covering 24/7 based on the shift
model that will be provided to you. You will be reporting to the Team Leader, within the
Operations Department.

As a Customer Service Advisor at

Webhelp Jordan

Your compensation will be as follows:

• Monthly basic salary of 400
• Social Security

Your expected starting date should be 02-Nov-2023 .

We offer you a fixed- term employment contract for a period of 6 months, upon starting, you
will go through a 3 months’ probation period, your performance within your first 3 months will
be evaluated by your direct manager to be confirmed within your role. The Job Offer Letter
is valid until 01-Nov-2023 .

You undertake to perform the usual procedures for employment by providing the required
documents, signing the employment contracts and / or any other documents requested in
accordance with Webhelp Jordan recruitment policy. If the documents are not completed on
time, Webhelp will have the right to end your contract. Please note that this Job Proposal is
conditional on the fulfillment of the forementioned.

By signing this job offer Employee confirms that he/she is going to use his/her own tech device
and internet at home, in case of any urgent needs to work from home. These tech devices should
be (dedicated laptop or PC, good internet speed limit, a dedicated room for them to work with no
disturbance and headsets)

Webhelp will deliver the required trainings for you to be able to perform the minimum of the
job. You will be subjected to successfully complete the trainings and pass the related exams
conducted by the training team. Failure to pass these tests, will result in termination of your
contract immediately within the legal probation time without any compensation. By signing this
proposal, you confirm that you have been informed about the process and you accept the
provided conditions.

We are all looking forward to having you on our

team.

Kind Regards,

On Behalf of Webhelp Jordan

Name: _____________________
Head of Human Resources Razan AlMasri
Date: ______________________

Signature: ________________________

Rafiq Al Hariri Ave 1, Amman,

Jordan webhelp.com
 Webhelp Classified - Confidential

Night Shift Work at

Webhelp

I am an employee of Webhelp Jordan, agrees and understand that I will be

required to work on during the course of my employment with the Company as
per the job proposal that I have signed, that I will be working in service for 24
hours covering different shifts including in night shifts (after 10:00 pm until
6:00 am) as part of the job requirements.

Name/Surname: Hanin Sami Al-Khazender

Date: 01/11/2023

Signature:

Rafiq Al Hariri Ave 1, Amman,

Jordan webhelp.com