AKSHAY PARANDKAR

Bowenpally, Hyderabad 500018

+91-9966454547

Iamparandkar@gmail.com

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts, and
enhancing profit channels. Strong leader with proficiency in growing professional network,
influencing decision-makers, and devising successful strategies. Collaborative and strategic team
leader with a robust background in customer relationship management. Excellent client oversight,
issue resolution, and relationship-building expertise. Maximized repeat business opportunities and
utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and
strong collaborative skills lead to optimum outcomes.

PROFESSIONAL EXPERIENCE

 Working as an Account manager in Dell International services.

o Collaborated with vendor representatives and company customers to set

up optimal delivery schedules.
o Developed strategic relationships with existing customers by learning
preferences and managing regular communications.
o Exceeded targeted sales goals through the continuous pursuit of new
sales opportunities and expert closing of customer deals.
o Prospected continuously for new potential customers and maintained a
robust conversion rate.
o Answered customers’ questions regarding products, prices, and
availability.
o Built and strengthened long-lasting client relationships based on accurate
price quotes and customer-centric terms.
o Communicated sales promotions to customers to grow average customer
account size and maintain strong revenue streams.

 Worked as Inside sales Rep in Dell International services. (09/2017 to 10/2021)

o Works effectively in a team environment
o Focuses on fielding inbound sales calls and efficiently completing/closing
the sale.
o Effectively utilize Dell tools and work closely with the necessary resources
and field to meet sales objectives.
 o Provide direct product/service advice and guidance to customers.
o Focuses on passionate delivery of a positive and rewarding customer
experience according to Dell standards.
o Learn the full range of Dell technology, products, and services and can
identify how these products and services align to customer needs.
o Cooperates and collaborates with colleagues, cross-functionally, to
support the sales process.
o Understands the administrative and operational requirements of the job

 Worked as Client tech support in Dell International services. (04/2016 -

11/2016)

o Responsible for providing telephone and remote diagnostic technical

support of desktops, portables, peripherals (e.g., printers, projectors,
etc.)
o Answer questions about installation, operation, configuration,
customization, and usage of assigned products.
o Follow defined policies & procedures (verify warranty entitlement, etc.).
Apply diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct failures.
o To ensure positive customer experience and CSAT through First Call
Resolution and minimum average handling time (AHT).

 Worked as a Desk Analyst in C3i Support Solutions. (04/15 - 11/15)

o To resolved assigned tickets in adherence with SLA

o To maintain high login Efficiency (Availability) for customers
o To resolve tickets within the agreed SLA of ticket volume and time
o To adhere to quality standards (voice and accent, Tech
Monitoring), regulatory requirements, and company policies.
o To ensure positive customer experience and CSAT through First Call
Resolution and minimum average handling time (AHT), rejected
resolutions, or Reopen Cases
o To update worklogs and follow shift or escalation process and process
compliance
o Work on value-adding activities such as Knowledge base update and self-
development
EDUCATION

Graduation: Sri Venkateshwara University (2017)

B.com computers

Intermediate: Board of Intermediate Education (2008)

Frobel’s Junior College, Hyderabad

S.S.C: Board of Secondary Education (2006)

ST MARTINS high school

SKILLS

 Operations excellence
 Customer relationship management
 Account Development
 Knowledge Trees
 Complain Solutions
 Customer relationship management
 Account management
 Sales Expertise

ACHIEVEMENTS

 DFS key contributor Award FY18 & FY19.

 Champion In customer delight FY19, FY20, FY 21.
 PE Champ and AOM FY 21
 AOM camp For Q1 FY22
 Sales camp for FY19, FY20, FY21, FY22
STRENGTHS

 I believe our customer relationships are the ultimate differentiator and the
foundation for success

 I believe in being accountable to an exceptional standard of excellence and

performance.

 Deliver on commitments. Solicit feedback from team members, peers & senior
managers

PERSONAL DETAILS

Name : Akshay Parandkar

Father Name : Sanjeev Parandkar (LATE)

Date of Birth : 3rd May 1991

Nationality : Indian

Languages Known : English, Hindi, Marathi, & Telugu

Date:

Place: Hyderabad

(Akshay Parandkar)