INVISO DISTRIBUTION

Lot 01 A Ambohibao,
105 AMBOHIDRATRIMO
contact@inviso-group.com
tél. : +261 20 76 357 34
fax : +261 20 76 357 00

Your reference : Call on 26 th march 2024 27th march 2024

Our reference : COMP-IDIS-24/0067

Lot 18C85 Antanimena

101 ANTANANARIVO
Mrs Pamela Parker

Mrs,

Thank you for contacting us regarding the delay in the delivery of your tant
recent order. We are terribly sorry for that inconvenience. We understand how
importimely delivery is, and it is disappointing to hear we have fallen short,
especially considering this is the third occurrence of such an issue.

Please, accept our apologies; our driver was delayed at the border. We are
investigating the matter and will take all necessary steps to assure you that this
situation won’t happen anymore in the future.

As a gesture of apology, we would like to offer you a 5% discount. Additionally,

we will keep you updated on the status of your next order and ensure it reaches
you promptly and without further delay.

Yours faithfully,

John Green

Warehouse manager
 ELECTROTECH
Lot 018E Tsaralalàna,
101 ANTANANARIVO
contact@ electrotech.com
tél. : +261 38 43 335 35
fax : +261 20 22 491 11

Your reference : Call on 26 th march 2024 27th march 2024

Our reference : COMP-ELECT-24/0019

Lot IVZ 3L Ampasika

101 ANTANANARIVO
Mr Sergio Martinez

Mr,

Following our recent conversation, we are writing to apologize for the problem with
your order. We are sorry to hear that some of the goods are damaged, particularly the
television sets with cracked casings.

We are terribly sorry for that inconvenience. This is an unprecedented occurrence. Due to
mishandling, TV casings are cracked. Please, return to our expense the damaged sets to
us, we will promptly send you replacements and offer you a discount on your next
order.

We apologize once again for any inconvenience this situation may have caused. Please
do not hesitate to reach out if you require any further assistance or clarification. We
appreciate your understanding and cooperation in this matter.

Yours faithfully,

John Green

Warehouse manage