MALIK MUHAMMAD ASHFAQUE

Riyadh – Saudi Arabia, Phone: (M) + 00966 503437890 Email: mmalikashfaque@gmail.com

PROPERTY MANAGEMENT – CORPORATE FACILITIES MANAGER

AREAS OF EXPERTISE
 Planning & management of Business
Continuity Processes
 Multi-Disciplined skills of planning: IT,
Engineering Infrastructure and application
architecture assessment, design and
implementation for high availability, scalability,
performance, and security.
 Server consolidation feasibility study,
application suitability assessment, planning
and implementation.
 Security assessment (Security Assessment
Methodology).
 Data center setup and assessment.
 Unbiased evaluation of new software and
hardware.
 RAID development life cycles in traditional
development environment.
 Business process re-engineering.
 Management of Systems Administration,
Integration, Performance tuning, Scheduled
Backups & DRM
EDUCATION
 Master in Real Estate Management – majors
in Facilities Management from University of
California Central, California, USA in 2018
 B.S in Electrical – majors in Electronics
/Computer hardware) from Pacific Southern
University, Los Angeles, California, USA in
1991
 Intensive courses in CA, IBM, Microsoft,
Symantec & TrendMicro from K.S.A
 Member of:
IFMA (International Facility Management
Association)
IEEE (Institute of Electrical Engineers)
Who’s Who Historical Society
Madison Who’s Who
OPF (Overseas Pakistani foundation)
EXECUTIVE SYNOPSIS
 Highly accomplished professional with over 37 years of
multifaceted experience in:
 Corporate Facilities Management (Hard & Soft Services)
 Real Estate Management
 Condition Assessment, TDD (Technical Due Diligence)
 Assets Management
 Smart Building O&M Compliances
 Low Currents Systems (Designing, O&M, Performance Improvement)
 Integration Management
 Risk Assessment & Contingency Planning
 Essential Services Provision
 Process of Producing KPIs and Process Gap Analysis
 Tracking & recording resources consumption
 Tenant fit out compliance, approvals, and supervision.
 Safety & Security
 Reports
 Possessing valuable insights, keen analysis and a team approach to
implement best practices to achieve business excellence.
 Adept at working in high-pressure environments with strict deadlines
and multiple deliverables.
 Proven skills in enhancing overall administration. Well versed with
efficiently handling all activities involving resource planning,
In-process Inspection, Team Building, Client Interactions, and
coordination with internal Departments.
 Extended expertise in analyzing existing systems and
procedures, preparing business continuity plans, designing internal
control systems and facilitating effective decision- making.
 Demonstrated ability to manage human, financial and
material resources towards achieving stated targets, to lead, motivate
and provide effective guidance to a team of professional and
support staff.
 Superior communications and interpersonal skills,
multitasking with an ability to interact with a wide range of
people.

CAREER HIGHLIGHTS

 Oct 2023 to Continued FM Project Manager – SFCL (Academy of Defense Industries), Riyadh, Saudi Arabia
 Jan 2021 to Sept 2023
 Feb 2019 to Dec 2020
 Jan 2011 to Aug 2018
 Dec 2009 to Dec 2010
 Oct 2008 to Nov 2009
 Jan 2006 to Sept 2008
 Nov 2003 to Dec 2005
 Jul 2002 to Nov 2003
 Apr 1997 to Jan 2002
 May 1995 to Apr 1997
 Jun 1993 to Feb 1995
 Feb 1987 to Jun 1993
FM Manager – Andorra Village (Al Bawani International), Riyadh, Saudi Arabia
Operation Manager (FM) – Head of Department, MFCE, KSA
Technical Manager – Property Management & Development, Saqifat Al Safa, Jeddah, KSA
Senior Consultant Presales, ICC Solutions, Jeddah, Saudi Arabia
Operation & Technical Manager, Active Solutions, Jeddah, Saudi Arabia
Senior Consultant Presales, Oger Systems. Jeddah, Saudi Arabia
Technical Manager, Technical Sources Infotech, Jubail, Saudi Arabia
IT Networking Consultant, Saudi Hollandi Bank (Head Office), Riyadh, Saudi Arabia
PC & Communication Specialist, Saudi Electric Co. (Western Region), Jeddah, Saudi Arabia
Network Support Engineer, Shahnawaz Limited, Karachi, Pakistan
Communication Engineer, Dadi Associates (Pvt) Ltd, Karachi, Pakistan
Communication Engineer, Saztel Communications & Electronics, Karachi, Pakistan
 MALIK MUHAMMAD ASHFAQUE
Riyadh – Saudi Arabia, Phone: (M) + 00966 503437890 Email: mmalikashfaque@gmail.com

PROFESSIONAL EXPERIENCE

SFCL (Academy of Defense Industries), Riyadh, Saudi Arabia (Oct’23 – Continued)

FM Project Manager
Key Deliverables:

 Manage and direct the activities of assigned staff; coordinate, prioritize and assign tasks and projects; track and review
work progress; inspect contract work for conformity with plans and specifications.
 Approve selection of staff; train staff and provide for their professional development; administer discipline as required.
 Develop and implement long and short-range goals, objectives, policies, procedures and work standards for department;
prepare and administer the department budget.
 Plan and coordinate development and maintenance projects performed by staff; provide technical assistance to staff and
discuss job details with subordinate supervisors and staff.
 Coordinate schedules and special event operations to ensure required facilities preparation.
 Write and manage job proposals and bids for projects.
 Develop, write, and manage contracts for services.
 Manage and inspect the work of contractors and agencies.
 Authorize purchase orders for the acquisition of assets, materials, and supplies; approve payment and administer various
contracts within budgetary appropriations.
 Direct the conduct analytical studies; review and report findings, and alternatives and make recommendations for work by
contract when appropriate; direct the maintenance of accurate records and files.
 Respond to questions and complaints from the public; ensure satisfactory resolution; act as liaison with other agencies
and organizations involved; coordinate activities with those of other departments.
 Contribute to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing
or participating as an active member of a team.
 Represent with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.
 Principle and practice of developing team motivating employees and managing in a team environment.
 Principle and practice of employee supervision, including selection, work planning, organization, performance review and
evaluation; employee training and discipline.
 Computer applications related to the work CAFM System.
 Administrative principles and practices, including goal setting, program development, implementation and evaluation the
management of employees through multiple levels of supervision.
 Principle and practice of accounting, budget development, and administration.
 Standard office practices and procedures, including records management.
 Communicating effectively in oral and written forms.
 Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in
person and over the telephone.
 Strategic planning and budgeting
 Planning, organizing, supervising, reviewing, and evaluating the work of others.
 Training others in policies and procedures related to the work.
 Developing effective work teams and motivating individuals to meet goals and objectives.
 Providing customer services in the most cost effective and efficient manner.
 Preparing clear and concise reports, correspondence and other written materials
 Reading and interpreting maps, plans diagrams, blueprints and specifications.
 Using initiative and independent judgment within general policy guidelines.
 Establishing and maintaining effective working relationships with those contacted in the course of the work.
 Contributing effectively to the accomplishment of team or work unit goals, and objectives

Andorra Village (Al Bawani International), Saudi Arabia (Jan’21 – Oct 23)
FM Manager
Key Deliverables:

 To organize, monitor, and supervision facility maintenance operations for the compound.
 During Tenant move outs, inspects vacant units and surrounding areas in coordination with the tenant in order to
recommend refurbishing / reconditioning, completing repairs / renovations.
 Supervise and direct the work of the In-house maintenance service and handover of the units as per the agreed timeframe.
 Responds appropriately and resolves daily emergency maintenance requests from the tenants as they arise.
 Acquire daily updates from maintenance teams and report to management.
 Monitors all service providers as per contract and reviews their performance as per SLA’s (number of calls responded to,
execution time, etc) and provide monthly report to management.
 Ensure PPMs are carried out as per the PPM calendar and submit report to management.
 Coordinates with contractors and service providers for all aspects of facility management; cleaning, pest control, waste
management, preventive and corrective maintenance.

MALIK MUHAMMAD ASHFAQUE

Jeddah – Saudi Arabia, Phone: (M) + 00966 503437890 Email: mmalikashfaque@gmail.com

 Monitor the work of In-house maintenance service and their respective PPM.
 Review all tenant daily requests and update status in online system accordingly.
 Review stock inventory report on monthly basis.
 Responsible for following Inventory Procurement Policy.
 Requests and reviews service reports from various service line vendors (BMS, Fire Alarm, CCTV, Access Control, STP.
RO, MEP, Civil etc).
 Monitor the FM software for complaints to ensure outsourced vendors complete all jobs in a timely manner.
 Follows up on pending jobs with vendors.
 Reviews customer feedback and escalates any issues for improvement to Management.
 Ensures that all required third party inspections are conducted and reports completed on a timely basis.
 Coordinate with relevant departments and authorities to secure required approvals and permits.
 Ensures proper asset registers are maintained with labelling and classification of all assets is accurately captured in the
system.
 Ensures compliance with Health and Safety regulations and Environmental codes.
 Assess risk prior to the project or maintenance work and ensure team follows safety methods, procedures, and techniques
while carrying out their duties.
 Mitigate any potential hazards and associate risk prior to job commencement.

MFCE, Saudi Arabia (Feb’19 – Dec’ 20)

Operation Manager (FM) – Head of Department
Key Deliverables:

 To manage complete FM Operation & Maintenance support services (Hard & Soft Services) for all properties kingdom
wide.
 Handle Condition Assessment, TDD (Technical Due Diligence), Assets Management, Risk Management, Emergency
Management, Energy Management, SOP (Standard Operating Procedures) & KPI (Key Performance Indicators).
 To ensure that the facility is operating as it should daily.
 To deal with emergency issues that arise.
 Formulating plans.
 Process of Producing KPIs and Process Gap Analysis
 To create plans for replacements and repairs.
 To develop and manage vendor contracts.
 Follow up and Optimization of Operation Workflow

SAQIFAT AL SAFA, Jeddah/Saudi Arabia (Jan’11 – Aug’18)

Technical Manager – Property Management & Development
Key Deliverables:

 To manage complete FM Soft Services, Hard Services, Low Current Systems & Subsystems to run smooth live operation.
 Direct contribution to the design, verification, and system level integration of Automation & Low Current subsystems.
 Developing characterization and test methods for selection, verification and validation of new materials, parts, and
assemblies.
 Building and evaluating prototypes; troubleshooting problems; design optimization.
 Working with cross-functional departmental teams that include project managers, engineering, marketing, operations &
Management.
 To Identify process bottlenecks and vulnerabilities across the Smart Services Chain
 To adopt best manufacturing practices of standardization, automation, and just-in-time delivery as the foundation for on-
demand Technology
 To provide technical expertise for internal customers in case of fit out linked to its activities (Collect of requirement,
analysis of those, and position of a technical solution).
 Drafting of Technical specifications for work execution
 Follow up of work execution from beginning to Hand over with customer and/or maintenance companies.
 Follow up and Optimization of Operation Workflow
 Reporting’s

ICC SOLUTIONS, K.S.A (Dec’09 –Dec’10)

Senior Consultant Presales
Key Deliverables:

 To work with marketing strategies and drive the product/solutions/services development with the development team.
 To Manage Preparation and Setting up of customized solution demos to match the prospect's business processes.
 To handle business cycle documentation (Contracts, Forms, Formats, Profile, Presentations etc)

MALIK MUHAMMAD ASHFAQUE

Jeddah – Saudi Arabia, Phone: (M) + 00966 503437890 Email: mmalikashfaque@gmail.com

 Interaction with key prospects and existing important customers and follow-up for their business needs
 Manage POC / RFI / RFQ / RFP / TENDERS response preparation and submission.
 To initiate and drive the proposal development process up to contract signature.
 To Monitor proposal status to ensure proposals are submitted in accordance with customer requirements.
 To Participate / conducting Pre-sales/Post-sales workshops & Trainings programs
 Creating product and solution presentations and any other collateral that could be required for a prospect.
 Keeping abreast of industry, competition and technology trends and developments
 To single handedly interact with multiple layers of technical and business teams with the prospects and handle their
requirements.
 To Study & Analysis Customer’s requirements and to develop Functional Design Specifications for Systems, Networks,
and Application’s Integration with deployment & Testing Procedures.
 To design programs to keep employees abreast of updates and other IT product news.
 Other duties as assigned by the Country Business Director.

ACTIVE SOLUTIONS, K.S.A (Oct’08 –Nov’09)

Operation & Technical Manager
Key Deliverables:

 To establish, manage and drive Sales team to achieve targeted sales quota.
 To set the business strategies
 To define the product specifications and drive the product/solutions/services development with the development team.
 Interaction with prospects and existing customers to understand business processes and business needs.
 Manage RFI / RFQ / RFP response preparation and submission.
 Manage Preparation and setting up of solution demonstrations.
 To Manage Preparation and Setting up of customized solution demos to match the prospect's business processes.
 To Manage Online and onsite demonstration of Hardware/software/Solutions functionality to prospects / clients
 To Participate / conducting Pre-sales/Post-sales workshops & Trainings programs
 Creating product and solution presentations and any other collateral that could be required for a prospect.
 Keeping abreast of industry, competition and technology trends and developments
 To single handedly interact with multiple layers of technical and business teams with the prospects and handle their
requirements.
 To interact with multiple internal teams to put up a solution for the prospective customers.

OGER SYSTEMS, K.S.A (Jan’06 –Sep’08)

Senior Consultant Presales
Key Deliverables:
 To Study & Analysis Customer’s requirements and to develop Functional Design Specifications for Systems, Networks,
and Application’s Integration with deployment & Testing Procedures.
 To initiate and drive the proposal development process up to contract signature.
 To provide a vision & direction to organization
 To set technical specifications
 Configuration Management
 Quality Management
 Support day-to-day operations of the projects and resolve technical issues with central technical/project team.
 Direct, manage and lead all human resources of the project.
 Perform risk analysis and management.

TECHNICAL SOURCES INFOTECH, K.S.A (Nov’03 –Dec’05)

Technical Manager
Key Deliverables:
 To create technical plans
 To set technical specifications
 To handle projects execution
 To manage day to day Network, Systems & Industrial Automation problems / support for customers
 To handle Projects Management
 To manage Systems & Network Designing, Installations, Integration, Testing & Maintenance
 To design programs to keep employees abreast of updates and other IT & Industrial product news
 To manage systems / applications integration

SAUDI HOLLANDI BANK (HEAD OFFICE), K.S.A (Jul’02 –Nov’03)

IT Networking Consultant
Key Deliverables:

MALIK MUHAMMAD ASHFAQUE

Jeddah – Saudi Arabia, Phone: (M) + 00966 503437890 Email: mmalikashfaque@gmail.com

 To manage projects execution & support services.

 To manage BMS, LAN, WAN, WLAN & Voice Network
 To maintain security policies, standards and procedures
 To manage day to day Network & System’s problem for local head office users and branches
 To manage banking system & applications on Windows NT, Windows XP/2000/98/ 95
 Business Infrastructure, Security, Storage, Continuity, Derivatives and structured products (Misys Banking Solutions,
Reuters & Bloomberg Systems)
 To Evaluate new products, services & technologies that would benefit the operations of the Bank’s production
infrastructure

SAUDI ELECTRIC CO. (WESTERN REGION), K.S.A (Apr’97 –Jan’02)

PC & Communication Specialist
Key Deliverables:
 Requirements Analysis, Support Services.
 Functional & Technical Design.
 Integration Management
 Operational KPIs: Assessment of Current KPIs & Gap Analysis for Systems and Applications migration
 Projects Management
 Proven success in contributing to a team-oriented environment
 Proven ability to work creatively and analytically in a problem-solving environment

SHAHNAWAZ LIMITED, KARACHI, PAKISTAN (May’95 –Apr’97)

Network Support Engineer
Key Deliverables:
To Plan, Design, Install & Support Services for:
 Systems
 Network
 Business Applications

DADI ASSOCIATES (PVT) LTD., KARACHI, PAKISTAN (Jun’93 –Feb’95)

Communication Engineer
Key Deliverables:
To Plan, Design, Install & Support Services for:
 Systems
 Network
 Business Applications

SAZTEL COMMUNICATIONS & ELECTRONICS, KARACHI, PAKISTAN (Feb’87 –Jun’93)

Communication Engineer
Key Deliverables:
To Plan, Design, Install & Support Services for:
 Systems
 Network
 Business Applications

TRAINING PROGRAMS ATTENDED

 IBM Enterprise Storage Server Implementation (2000)

Attended 5-days course of IBM Enterprise Storage Server Implementation from SBM – IBM in Saudi Electricity Co.
Western Region Jeddah, Saudi Arabia
 TRENDMICRO: No. of certifications for TRENDMICRO Security Solutions
 SYMANTEC: No. of certifications for SYMANTEC Solutions
 MICROSOFT: No. of certifications for MICROSOFT Solutions
 CA: Certifications for CA Solutions

COMPUTER SKILLS

 System Designing & Management

 Understanding of end to end Treasury Operational lifecycle.
 Requirements Analysis.
 Functional Design.
 Technical Design
 Proven success in contributing to a team-oriented environment

MALIK MUHAMMAD ASHFAQUE

Jeddah – Saudi Arabia, Phone: (M) + 00966 503437890 Email: mmalikashfaque@gmail.com

 Proven ability to work creatively and analytically in a problem-solving environment

 Excellent leadership, communication (written and oral) and interpersonal skills
 Proven experience in SOA (Service Oriented Architecture) and EBS-based environments
 Knowledge of investment / commercial banking operations processes in the area of Treasury, Core Banking, CRM
(Customer Relationship Management), Direct Banking, Phone Banking, Mobile Banking, e-Banking
 Functional exposure to the Reuters products

 Networking & Communication

 LAN, WLAN and WAN Integration
 Wired and Wireless Integration
 Security Surveillance Systems, Network Management, Load Balancing and Monitoring
 Virtual Private Network (VPN), Network Quality of Service
 IP Telephony, Voice over IP (VOIP), Fax over IP (FOIP), Video Conferencing
 Structural Cabling

 Hosting / Data Center

 Load Balancing
 High End Storage
 Data Center Setup
 Online Banking Environment Setup
 Smart Buildings & BMS

HOBBIES & INTERESTS

Reading and Traveling

PERSONAL PROFILE

Language Known: English, Urdu and Arabic

References Available on Request

(MALIK MUHAMMAD ASHFAQUE)