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The Ethnographic Radiographer Full Chapter
The Ethnographic Radiographer Full Chapter
The Ethnographic Radiographer Full Chapter
Ruth M. Strudwick
The Ethnographic Radiographer
Ruth M. Strudwick
The Ethnographic
Radiographer
Ruth M. Strudwick
School of Health & Sports Sciences
University of Suffolk
Ipswich, UK
© The Author(s), under exclusive licence to Springer Nature Singapore Pte Ltd. 2021
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The registered company address is: 152 Beach Road, #21-01/04 Gateway East, Singapore 189721,
Singapore
Firstly, thank you to my husband Mike for his constant support.
Thank you to my two doctoral supervisors: Dr. Stuart Mackay
and Dr. Steve Hicks.
Thank you to all my colleagues and particularly to Nancy for reading this
book and providing encouragement.
Finally, I would like to dedicate this book to my Dad, Anthony (Tony)
Cooper, who always believed in me, and died before he could see this book
in print.
Contents
2 Ethnographic Methods 13
6 Radiography Education 73
vii
viii Contents
Index133
1
Introduction to Ethnography
and the Ethnographic Researcher
© The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2021 1
R. M. Strudwick, The Ethnographic Radiographer,
https://doi.org/10.1007/978-981-16-7252-1_1
2 R. M. Strudwick
Introduction
Ethnography has become for me a way of living and seeing the world.
Since the research methodology was introduced to me back in 2006
when I started my doctoral journey, I have seen the benefits of ethno-
graphic research and it has taken a grip on me. In reading this book you
should be convinced of the benefits of ethnography as a research method-
ology and its application to radiography. I love the simplicity of the
methodology but the structured way in which the research can work suits
my personality and the way in which I like to undertake research. The
ethnographic researcher is able to spend time with the participants of the
study and get to know them, learn about different groups of people and
study the ways in which groups of people live, behave, work and interact
with one another. For me, this is fascinating, getting to know people,
how they think and behave and asking questions opens a whole new world.
Ethnographic research employs the full range of research methods
available to any researcher using an obvious, common sense approach.
Observation is a key method of data collection, along with asking ques-
tions in both informal and formal settings using interviews and focus
groups. The ethnographic researcher also studies the artefacts and ‘props’
used within the group. This is very similar to the ways in which we all
make sense of our world, using all the senses. For me, the simplicity is
key. Yet, the ethnographic researcher can also utilise a systematic and
rigorous approach to research which also appeals to my structured and
logical brain. It is a great way to learn about different groups of people.
My introduction to ethnography as a methodology came by way of
being introduced to the film Paris is Burning (1990), an American docu-
mentary which was filmed in the mid-1980s. The film uses ethnographic
methods to study the ‘Ball Culture’ of New York city and the African-
American, Latino, Gay and Transgender communities involved in it. The
film director Jennie Livingston spent time with the group to learn about
ball culture and voguing. She also researched African-American history,
literature and culture, as well as reading up on queer culture and the
nature of subcultures. As well as spending time with the group, Livingston
undertook audio interviews with several of the ‘ball people’. The main
1 Introduction to Ethnography and the Ethnographic Researcher 3
scenes in the film were shot at the ‘Paris is Burning’ ball in 1986. The film
shows the culture of the group being studied through film clips of their
lives and their preparation for attending balls and through interviews
with the key members of the group.
This ‘opened my eyes’ to ethnographic research where the researcher
spends time with the participants, becoming and being part of the group
or culture being studied. The way in which the participant’s stories were
captured and illustrated allowed me, as the viewer, to gain an understand-
ing of their world and what it was like to be part of the group. Providing
such an insight into different groups of people was the hook for me.
Ethnography has its roots in both British social anthropology, where
researchers travelled the world to study foreign cultures and in American
Sociology (from the Chicago school) which used observation to explore
groups on the margins of urban industrial society. The task of these two
distinct groups was the same, to provide cultural descriptions of the
groups they had studied (Brewer 2000). Since then, ethnography has
developed and moved into other spheres such as education, health care
and social work. It has become a recognised form of qualitative research.
In many respects ethnography is really the most basic form of social
research; it bears a close resemblance to the routine ways in which we
make sense of the world around us in everyday life (Hammersley and
Atkinson 1995). Ethnography is as relevant now in contemporary
research as it was in historical anthropology.
Ethnography involves the study of a particular social group or culture
in their naturally occurring setting (Hobbs and May 1993; McGarry
2007). This means that the researcher moves ‘into the field’ and needs to
have access to the group. The researcher needs to become part of the cul-
ture being studied to gain understanding and insight and in order to
document their findings. In ethnography the researcher needs to have
direct and sustained contact with the group of people being studied
within their cultural setting, that is, where they are situated or where they
meet as a group. This involves watching what happens, listening to what
is said and asking questions (O’Reilly 2005). It also involves collecting
data to ‘throw light on’ the issues that are the focus of the research
(Hammersley and Atkinson 1995). The group should be studied in its
4 R. M. Strudwick
culture in radiography. The studies that had been written were focussed
on one particular aspect of radiography and the culture associated with it.
For example, Karasti et al. (1998) looked at the effect of teleradiology on
culture using ethnography in Finland, Larrson et al. (2008) investigated
knowledge in image production using observation in Sweden and Brooks
(1989) reviewed patient care in radiotherapy using interviews and obser-
vation. It became apparent that there was a gap in the literature at that
time, with very few ethnographic studies looking generally at the culture
in an imaging department and focussing specifically on diagnostic radiog-
raphers. Ethnography did not appear to be a widely used methodology in
radiography research. Since that time others have undertaken and pub-
lished ethnographic studies in radiography (Hayre et al. 2018; O’Regan
et al. 2019; Holmstrom 2019). The purpose of my doctoral thesis was to
write in detail about the work and workplace culture of the diagnostic
radiographer in order that those outside of radiography could gain an
insight into the profession and so that those within the profession of
radiography could critically evaluate their own profession and develop
their own practice.
I want to convince you that exploring who we are as a profession and
what the nuances are of our professional culture are key to understanding
why we behave in particular ways and how the diagnostic radiographer
fits into the healthcare system. The implications of studying and under-
standing radiography from this perspective mean seeing the profession in
a different light. Many of the studies carried out previously in radiogra-
phy are scientific and quantitative in nature and do not take account of
people’s ideas, feelings and values.
In understanding ourselves we can only improve. We can work better
with others, collaborate and work with others in the interprofessional
team, and we can improve the care that we provide to our service users.
These aspects are explored further in Chap. 7 – Interprofessional Learning
and Working, and Chap. 8 – Relationships with Service Users and Values-
Based Practice.
1 Introduction to Ethnography and the Ethnographic Researcher 7
of the different situations I have been in, along with the research findings
of others that will formulate these chapters.
more in-depth analysis. These four key themes appeared more frequently
throughout the study, from both the observations and the interviews.
The four key themes demonstrated new knowledge about the culture
within the department and were not found to be discussed in depth in
previous literature. The four key themes were: involvement with patients,
use of dark humour, blame culture and visible product. The four key
themes are shown in italics in Table 1.1.
Throughout this book data from my doctoral research findings, my
other research along with the research findings of others both in the field
of radiography and within ethnographic research will be used to give
rigour to the arguments presented in the text.
References
Allen D (2004) Ethnomethodological insights into insider-outsider relation-
ships in nursing ethnographies of healthcare settings. Nursing Inquiry 2004,
11(1), p14–24.
Brewer J D (2000) Ethnography. Open University Press, Buckingham.
1 Introduction to Ethnography and the Ethnographic Researcher 11
Brooks C (1989) Idealism and realism in patient care during radiotherapy treat-
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Fetterman D J (1989) Ethnography – Step by Step. Sage, California.
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tions of radiographers applying lead (Pb) protection in general radiography:
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Examinations in Simulation Laboratory Exercises: An Ethnographic
Research. Journal of Medical Imaging and Radiation Sciences, Vol 50, Issue
4, December 2019, p557–564.
Karasti H, Reponden J, Tervonen O and Kuutti K (1998) The teleradiology
system and changes in work practices. Computer Methods and Programs in
Biomedicine, 57 (1998), 69–78.
Larrson W, Lundberg N and Hillergard K (2008) Use your good judgement –
Radiographers’ knowledge in image production work. Radiography (2008),
https://doi.org/10.1016/j.radi.2008.09.003.
McGarry J (2007) Nursing relationships in ethnographic research: what of rap-
port. Nurse Researcher 2007, 14, 3, p7–14.
O’Regan, Robinson L, Newton-Hughes A and Strudwick R (2019) A review of
visual ethnography: Radiography viewed through a different lens.
Radiography, Vol25, Supplement 1, October 2019, p s9-s13.
O’Reilly K (2005) Ethnographic Methods. Routledge, London.
Paris is Burning (1990) Directed by Jennie Livingston, Academy Entertainment
Off White Productions.
Strudwick R M (2011) An Ethnographic Study of the Culture in a Diagnostic
Imaging Department. DProf Thesis, Unpublished, University of Salford.
Strudwick R, Mackay S & Hicks S (2011) Is There a Blame Culture in Diagnostic
Radiography? Synergy. December 2011, p4–7.
Strudwick R, Mackay S & Hicks S (2012) Cracking up? The use of dark humour
in the radiography department. Synergy. February 2012, p4–7.
12 R. M. Strudwick
Strudwick R, Mackay S & Hicks S (2013) It’s good to share – The importance
of discussion and story-telling in diagnostic radiography. Imaging and
Therapy Practice. March 2013, p27–31.
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in Healthcare Research. Routledge, London.
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Analysis: Anxiety, Identity and Self. Palgrave Macmillan, London.
Wolcott H F (1999) Ethnography – A Way of Seeing. Altamira Press, Oxford.
2
Ethnographic Methods
Introduction
As outlined in Chap. 1, the main research methods used in ethnographic
research are observation, focus groups or interviews and the examination
of documents and artefacts. Ethnography employs several research meth-
ods, which link findings together and allow for what Richardson and St.
Pierre (2005) call crystallisation. Richardson and St. Pierre (2005) argue
against the more quantitative term ‘triangulation’ saying that this term
© The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2021 13
R. M. Strudwick, The Ethnographic Radiographer,
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14 R. M. Strudwick
suggests that there is one objective truth that we are trying to plot by
using different research methods. They propose that in undertaking qual-
itative research we need to acknowledge that there are many dimensions
in which to approach the world (just like a crystal has many facets and
dimensions) and that what we see depends on our viewpoint and per-
spective. As researchers we are trying to understand a little more about
the different facets of the crystal as there is infinite variety. In utilising
different research methods, we gain a greater understanding of the world
and different people’s viewpoints. This chapter will explore the use of
these research methods in ethnographic research using examples from the
literature and my research.
Ethnographic research is by its very nature iterative and inductive, that
is, it evolves over time. An inductive approach, also known as inductive
reasoning, starts with the data collection, which in the case of ethnogra-
phy as a period of observation and it develops from there. Patterns are
recognised and the study evolves from the data that have been collected.
Explanations emerge as the study continues and the researcher is free to
change the direction of the study as the research process continues. The
benefits of an inductive approach are that it allows for flexibility depend-
ing on the findings. The researcher can therefore respond to what has
been discovered. Theories, concepts and themes are generated through-
out the study. Hammersley and Atkinson (1995) therefore steer away
from prescribing exactly how to conduct an ethnographic study, as each
study varies in approach depending on the setting and the group being
studied. This can be seen clearly in ethnographic research as the researcher
can generate topics for discussion and develop the questions to ask in
follow-up interviews or focus groups from the information gathered dur-
ing the observation. In the case of my doctoral study, the interview ques-
tions came from the behaviours that I observed and wanted to explore
further with the participants to understand them more fully.
Reflexivity is also key to ethnographic research. Reflexivity refers to the
ways in which the researcher influences the study and requires the
researcher to examine their own beliefs, judgements, behaviours and
practices during the study and how they may have had an influence on
the research process. Reflexivity is an important part of any qualitative
study as there are many ways in which the researcher can influence or
2 Ethnographic Methods 15
affect their study. This includes the choice and design of research meth-
ods, and the data collection tools, the ways in which the data are col-
lected, the data analysis process and the ways in which data and findings
are presented. Reflexivity is ‘a concern with how the selves and identifies
of the researcher and researched affect the research process’ (Brewer 2000,
p126). The researcher needs to be ‘up front’ about who they are so that
the reader understands the decisions that they have made during the
research process. This subjectivity should be obvious, acknowledged and
not hidden. In making this explicit the legitimacy of the data and its
representation can be believed.
The researcher is the research instrument and as such the study will be
influenced by their decisions throughout the data collection, for example
what to observe, where to observe, who to observe and how long to
observe. Trustworthiness of qualitative research is measured in a different
way from quantitative research, instead of reliability and validity, the fol-
lowing measures are recognised: credibility, dependability, authenticity,
transferability and conformability (Guba and Lincoln 1994). Ensuring
trustworthiness comes from, introducing the researcher, their back-
ground and from triangulation—the use of more than one method of
data collection (Casey and Murphy 2009), thorough data collection and
fieldwork—prolonged engagement with the participants (Lincoln and
Guba 1985), having a thorough audit trail (Ryan-Nicholls and Will
2009), member checking—verifying the themes with the participants
and being reflexive.
Ethics
The main principles when conducting research are that participants
should not be harmed because of participating, participants should give
informed consent to take part in the study and that their confidentiality
and anonymity should be preserved.
Participants should give consent to being observed and can withdraw
their consent at any time throughout the study; this needs to be managed
by the researcher. It is difficult to gain consent from everyone who inter-
acts with the group being studied, particularly in a work setting as others
who are not participants may venture into the setting. In my study this
included patients and staff members from other departments. I was
bound by my own professional code of conduct in this situation and as
my focus was on the diagnostic radiographers this was accepted by the
local NHS research ethics committee.
There is also a dilemma about when and if you need to intervene and
this would be if something occurs that you could not simply ‘watch’.
Johnson (1997 and 2004) discusses why intervention is a difficult con-
cept for researchers in the clinical environment. He calls the lack of inter-
vention by a researcher the ‘wildebeest perspective’ (Johnson 1997),
referring to nature documentaries where the person filming does not
intervene when the predator stalks and eats the vulnerable new-born and
ageing wildebeests as it is argued that intervention would disturb or
intervene with nature. Johnson (1997) goes on to state that it is useful to
consider where interventions or their avoidance can be planned for or
predicted in research, but this does not reflect the turmoil of the real and
messy world of clinical research. Johnson (2004) suggests the develop-
ment of a personal ‘bottom line’ of care below which the researcher feels
they must intervene. For me this was if I felt that anyone could be
2 Ethnographic Methods 17
Observation
Ethnographic research starts with a period of observation where the
researcher spends time observing the group being studied and getting to
know them and how the group works. The length of the period of obser-
vation is really governed by the situation, the setting and the researcher’s
judgement. The observation normally ends when data saturation is
reached, and this will be at the discretion of the researcher.
If the group is based in a particular location, for example a place of
work, a floor plan or map of the location can be beneficial to the reader
to provide information about space and place as well as the context and
location of events.
The researcher will need to decide how much to participate in the
group being studied and what their role will be. Gold (1958) created a
typology of participant observer roles which is still relevant today:
Gold’s (1958) Typology of the Participant Observer Roles
setting. As observers, they are part of the group being studied. This
approach may be common in health care settings where members of
the health care team are interested in observing operations in order to
understand and improve care processes.
• The observer as participant—in this role, the researcher or observer has
only minimal involvement in the social setting being studied. There is
some connection to the setting, but the observer is not naturally and
normally part of the social setting.
• The complete observer—the researcher does not take part in the social
setting at all. An example of complete observation might be watching
children play from behind a two-way mirror.
way of writing that includes not only the description of what is observed
(usually human behaviour) but also the context in which the behaviour
occurs. The term ‘thick description’ was made famous by anthropologist
Clifford Geertz who wrote in this style as a way of capturing his brand of
ethnography in the 1970s (Geertz 1973). Since then, ‘thick description’
has gradually taken hold in qualitative research, particularly those under-
taking observational studies. Thick description includes voices, feelings,
actions and meanings (Ponterotto 2006).
Field notes enable the researcher to document the behaviours, activi-
ties and events that occur. Spradley (1980, p78) provides a helpful list of
things to consider when writing field notes:
Audio recordings work well if they record the sound from all of those
speaking, an audio recording device is a lot less obtrusive.
Recordings are usually transcribed verbatim, and a decision needs to
be made about the recording of non-words, for example, um, er.
Transcription is time consuming but if carried out by the researcher can
be the start of the data analysis process. You may decide to pay someone
to undertake the transcription for you, this is undeniably quicker but will
cost. This may be something to consider for a funded project, but it does
mean that you do not get to know the data in as much detail.
Data Analysis
The way in which data are collected will have an influence on how it is
analysed. Due to the iterative inductive nature of ethnographic research,
data analysis occurs both during and after the data collection. Data
2 Ethnographic Methods 23
Summary
In summary, the main research methods used in ethnography are obser-
vation with field notes, interviews or focus groups and the analysis of
documents and artefacts. Thematic analysis is the preferred data analysis
method, themes and theories about the group being studied emerge from
the data and can be used to provide an overview of the culture of
the group.
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24 R. M. Strudwick
Abstract This chapter will outline in more detail the findings from the
author’s doctoral study about the culture of the imaging department and
how this has an impact on the way in which diagnostic radiographers
work and interact with others. This chapter will focus specifically on the
relationships that diagnostic radiographers have with their direct col-
leagues, that is, with other diagnostic radiographers, radiologists and
other members of staff working in the imaging department. The relation-
ships that radiographers have with their patients and service users are
briefly touched on in this chapter, but this is covered in more depth in
Chap. 8.
© The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2021 25
R. M. Strudwick, The Ethnographic Radiographer,
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26 R. M. Strudwick
Introduction
Within any hospital, the diagnostic radiographers spend most of their
time working with other diagnostic radiographers within the imaging
department. They also work with other professionals both in the imaging
department and in other areas of the hospital such as the emergency
department, operating theatre and on the ward. This chapter focusses on
the relationships that radiographers have with their colleagues in the
imaging department. Relationships with other professional groups are
covered in Chap. 7, except for radiologists, who work in the imaging
department and are therefore discussed in this chapter.
The relationships that diagnostic radiographers have with their patients
are mentioned on a few occasions in this chapter, but this is covered fully
in Chap. 8.
There were five themes from my study that emerged about the rela-
tionships between staff within the imaging department:
subjects such as death and dying are brought into the open and dealt with
in an unusually humorous way, which can be amusing and also uncom-
fortable. The catalysts for such behaviour include murder, suicide, death,
depression, terminal illness, violence, disease and disability; all of which
are experienced by health care professionals including diagnostic
radiographers.
There is very little in the literature about the use of dark humour in
diagnostic radiography. It is mentioned by Decker and Iphofen (2005) in
their paper about the use of oral history to describe the development of
the diagnostic radiography profession; they observe that dark humour is
used as a coping mechanism. Wolf (1988) in her ethnographic study of
an acute hospital ward observed nurses using humour in their interac-
tions with one another, particularly during stressful situations or follow-
ing an emergency. Dean and Major (2008) suggest that humour helps
with teamwork, emotion management and maintaining human connec-
tions. From their ethnographic work in critical and palliative care they
note that humour enabled co-operation, relieved tension, developed
emotional flexibility and ‘humanised’ experiences.
This use of humour was evident in the imaging department and
afforded staff the opportunity to ‘let off steam’ and bring into the open
how they are feeling. The first example I observed followed a particularly
stressful situation when a patient had suffered a cardiac arrest in the
department.
The radiographers joke about a patient having a cardiac arrest in the imaging
department. They laugh about what the patient looked like, what colour his
face was and also how stressed everyone was. (Observation in staff room)
This incident had been challenging for all those involved, and the
patient had died. Humour was used to diffuse the situation and relieve
stress. There was another occasion I observed in the computed tomogra-
phy (CT) viewing area.
The staff make derogatory comments and joke about the size of an obese patient
who was so large that he only just fit through the CT scanner. (Observation, CT)
28 R. M. Strudwick
This occurred when the radiographers had been having some difficul-
ties scanning the patient, and the humour was used to diffuse the situa-
tion and let out their frustrations.
In the main viewing area of the department, I recorded this observation:
Discussion in the viewing area about a few patients with unusual conditions
who had visited the department over the past week. The radiographers joked
about these patients and jokes were made about them regarding what they
looked like, how they behaved and also about their images. (Observation,
viewing area)
It’s never nice to see patients in pain and I think to an extent we laugh about it
to keep it light. (Interview with radiographer)
I think it’s a coping strategy you know … I guess you turn it into humour to
keep you going, it’s just a coping mechanism… well you can’t cry, you can’t well
you can’t show any emotion so the only way you can show it is by joking about
it and turning it into something light-hearted. (Interview with radiographer)
through humour and use laughter to release the tension. Another radiog-
rapher expressed this in her interview.
I think it helps you to cope, to make a joke, otherwise you can get quite depressed
I suppose. Oh yes, definitely, it is about how we cope. It is you know how you
get through it and otherwise you know you’d just get so depressed and so stressed
you well you wouldn’t cope. You have to not take it into heart too much … but
it’s good that you can you know well even if something starts off as a joke it
brings it to the fore and you can you can then discuss it you know … there’s no
point in trying to hide things up and pretend it didn’t happen. If you take it on
board, it’s not healthy no no. (Interview with radiographer)
This radiographer felt that the use of humour gave staff a way of dis-
cussing something that had occurred in a non-threatening way.
The department manager discussed how uncomfortable he felt as a
radiographer in challenging situations and how he believed colleagues felt
about discussing life and death matters.
You’re actually dealing with things that are well if they happen to you would be
the stuff of your worst nightmares but because you’re in a front line hospital,
you’ve got people coming well if you’ve just had a severe road traffic accident or
have got the worst forms of cancer, the things that you absolutely dread and it’s
not actually you know even as I’m sitting here talking to you about it on that
level well it almost feels uncomfortable but you’d normally cope with it by say-
ing or by treating it a little bit more lightly. (Interview with Manager)
It’s almost like a ‘you’ve got to laugh, or you’ll cry’ kind of reaction. (Interview
with Manager)
I think it’s the way that that we deal with it because I think if we took every-
thing to heart, I think that seriousness um we would never cope… We do see
some very horrible, pretty horrendous things and you know then you can see
some of the radiographers are shaken up over it and the only way to probably
deal with it is make a joke about something you know and they’ve sort of used
it to see the smiles return to everyone’s faces. (Interview with radiographer)
This radiographer felt that it was important to keep going and to keep
smiling, which raises the issue of emotional involvement. Radiographers
expressed that they should not be upset in front of patients and that they
need to maintain a professional demeanour. This is learnt behaviour
which Goleman (2004) calls ‘display rules’, and it is how we present our-
selves in different situations. Diagnostic radiographers are there to pro-
vide a service and therefore it was felt that emotional displays should
occur after the event, in private.
The department manager also suggested that dark humour and joking
could be used to gauge if a colleague was okay and that they were not too
upset after a difficult situation.
there was a patient who was very ill and had a brain tumour, I can’t really
remember any of the sort of light-hearted remarks that were made …but it was
just a way of dealing with it and almost well these sort of things happen or
something like that. I can’t remember exactly the throwaway line that she used
to say, yeah I’m okay about it. I mean what you’re actually communicating is …
I know that it was horrible, and I’ve been through it and I’m actually okay and
don’t worry too much. You’re actually giving that kind of message to somebody
yep that I’ve coped with it and you can unload. An awful lot of that kind of
emotional stress that people experience is dealt with in that almost subliminal
sort of humorous way … that was horrible you know and are you okay? I heard
you had a really really difficult experience, it’s oh I’m sorry to hear that hap-
pened or something like that. And they will come back with a flippant remark
which is actually saying I’m okay you know, and I’ve dealt with it and if they
promote the conversation then you know they want to talk about it. Then you
are banging around for a few minutes and then you’re gonna throw off a couple
of jokes and that’s the end of it so it’s a coping strategy that often I think is actu-
ally a very effective one. (Interview with Manager)
3 Working as a Diagnostic Radiographer: Relationships… 31
Everyone seems to work together really really well. I think everyone communi-
cates really well here, there’s lots of respect between the radiographers. (Interview
with radiographer)
32 R. M. Strudwick
Everyone seems happy and willing to work together as a team and everyone
knows what we’re here to do. (Interview with student)
The student also mentions the common goal, to work together for the
patients.
Whilst I was observing I noted this teamwork. I noted how the radiog-
raphers worked together on many occasions in my observational field
notes and also how there was a friendly atmosphere in the team, they
worked together to get the job done. This has also been apparent during
the COVID-19 pandemic. Diagnostic radiographers taking part in a
recent study have mentioned on several occasions how the diagnostic
radiographers in their departments have worked together as a team and
looked out for one another. So, there is this friendship between colleagues
and camaraderie, but there are also the ways in which the radiographers
work together practically.
Working together: the diagnostic radiographers that I observed would
take on different roles in the team in order that the examination would
run smoothly. I noted this in CT.
There is a small team of radiographers in CT, and they all play their part. The
radiographers take it in turn to do the scans, one radiographer prepares the
patient and the other prepares the equipment. If the patient needs a cannula
inserted, then the radiographers work together to do this. (Observation, CT)
This was also evident in other parts of the department, for example in the
inpatient room.
When dealing with in-patients the radiographers work together. The radiogra-
phers help one another to sit patients up, position the image receptor and the
X-ray tube. (Observation, main department)
It was clear that when working together, the radiographers were able to
adapt to the situation, taking on different roles as and when needed. For
example, one radiographer would look after the patient whilst the other
manoeuvred the X-ray equipment, or one would explain the procedure
whilst the other would sort out the image receptor. The radiographers
were also able to take on and adapt to different roles in the team, depend-
ing on who they were working with. Effective team players can work in
this way without thinking, it becomes second nature.
This teamworking appeared as if it was choreographed, each radiogra-
pher played a different role, working with each other and as an effective
team to ensure that every imaging examination went smoothly.
Radiographers who worked together frequently, particularly those in
smaller teams like CT, magnetic resonance imaging (MRI) and fluoros-
copy, were able to read one another’s body language and it seemed as if
they could communicate without speaking to one another, using non-
verbal cues such as facial expressions. This is highly adapted teamwork-
ing. When interviewed one of the radiographers said that when you have
been working together for so long, you often do not need to use words!
Staff members observe one another and the patient to work out how the exami-
nation is going and what is going to happen next. A lot of the shared language
is unspoken, non-verbal communication, facial expressions and body language.
The use of language is different with patients and colleagues. (Observation,
fluoroscopy)
I discussed with two radiographers the extended role of the radiographer and the
role of the radiologist in facilitating this. They said that there was a ‘ceiling’ to
the roles that the radiologists would permit radiographers to take on in the
department. The radiologists were keen to ‘hold on’ to the things they were inter-
ested in and certain perceptions about what was acceptable for a radiographer
to do. (Observation)
Our radiologists are a bit reluctant to relinquish some things, some things have
come about because it’s easier for them you know it’s not because of the role
extension and that, so it’s what suits and there’s a tension between the radiolo-
gists and the radiographer extending their role and that’s different in different
hospitals. (Interview with radiographer)
It was not always clear where this boundary was, and it did appear to
be blurred and depended largely on the individuals involved. For exam-
ple, in areas of the imaging department where the radiologists had a keen
interest such as CT and MRI, there was little scope for radiographer role
extension, but in other areas of the department such as fluoroscopy there
were four advanced practitioners carrying out examinations and report-
ing on images. Although my data collection occurred in 2008, this is still
36 R. M. Strudwick
The radiographers discuss their images, and ask the opinion of their colleagues—
are my images acceptable? Would you repeat this image? How do I need to
reposition the patient to correct this image? (Observation, viewing area)
The radiographers discuss their patient and their images in the viewing area.
One radiographer has a patient who cannot turn their leg for an image of their
knee and so asks another radiographer for help in positioning the patient and
then they look at the resultant image together and decide if it shows the fracture
clearly enough. (Observation, viewing area)
cases with colleagues, frequently to ask for advice, but also to share
experiences.
One of the radiographers checks the clinical history on a request card with a
colleague. This was a particularly quiet time in the department and so all the
radiographers wanted to find out what the pathology was on the request card;
this resulted in a Google search and a discussion about the unusual condition
the patient had. The radiographers then went on to discuss some of the unusual
pathologies that they had come across and some of the interesting cases they had
recently seen. This discussion took place in the viewing area. (Observation,
viewing area)
This has been seen in other studies, Hunter et al. (2008) on the neona-
tal ward, Street (1992) and Wolf (1988) in general wards. Wolf (1988)
also found on her ward that nurses would usually go to a colleague first
before consulting with written policies. The radiographers in the depart-
ment where I observed also did this.
Storytelling about work was also commonplace during quiet periods
or during breaks. This usually occurred in the staff room, out of the ear-
shot of patients. The staff room was a good place to observe the culture
‘behind the scenes’, and storytelling was part of this ‘backstage’ culture.
Whilst sitting in the staff room during their break the radiographers tell stories
about the patients they have seen this morning, and during out of hours shifts.
Each radiographer takes it in turn to discuss how their morning has gone and
to share something that has happened. This ranged from complaining about a
rude patient, to talking about a nurse who had not been very helpful. The sto-
ries told within the staff room tended to be derogatory or complaining about
others, there were rarely any positive stories told. (Observation, staff room)
There was a discussion about nasty experiences and about bodily fluids. One of
the radiographers started to talk about a pus-filled abscess whilst one of the
other radiographers was eating some custard! It was pointed out that the custard
and pus were very similar in colour… this did not appear to faze the radiogra-
pher eating the custard and in fact she proceeded to talk about a patient who
had vomited that morning. None of the radiographers were bothered that they
were discussing pus and vomit whilst eating! (Observation, staff room)