CCMMUNICA1ICN

SkILLS
kLSLN1A1ICN
CCMMUNICA1ICN
OLIINI1ICN
OLLLMLN1S
OkCCLSS
OAkkILkS
OJA1 IS NCISL
OkLASCNS
O1LCNICAL CCMMUNICA1ICN
OLkAMLLS ( IN IL1'S CCN1Lk1 )
CCMMUNICA1ICN
LIINI1ICN
O It |s a two way process
|n wh|ch |nteract|ng w|th
others take p|ace
O Commun|cat|on |s a
process of shar|ng by wh|ch
messages produce
responses

LLLMLN1S
1he key po|nts are
Orocess
Commun|cat|on |s not an end
product Nor |t |s stat|onery or
stat|c It |s rather a dynam|c
and ongo|ng system

OShar|ng
Commun|cat|on |s not
[ust send|ng a message as a
mono|ogue rather |t |s a two
way d|a|ogue

OMessage
It |s what |s |n commun|cators
m|nd It |nc|udes verba| as we||
as nonverba| components
1here are |deas emot|ons
att|tudes and exper|ence that
add



Okesponse
It |s the feedback that
commun|cator rece|ves from
the aud|ence A response may
|nc|ude more ] |ess than what
commun|cator hoped for



kCCLSS
1he commun|cat|on
process cons|sts of
OSource ] Sender
OChanne|
Okece|ver





AkkILkS
1he commun|cat|on b|ock
occurs due to three barr|ers
Osycho|og|ca| ] Interna|
arr|ers
Ohys|ca| ] Lxterna| arr|ers
OSemant|c arr|ers

SCCLCGICAL ] IN1LkNAL
AkkILkS
sycho|og|ca| barr|ers
ho|d the ma[or share of 90
1hey |nc|ude human factors
1hey are of three types
OLmot|ona|
1he emot|ona| status of
the commun|cator and
aud|ence effects
commun|cat|on Cne m|ght
be emot|ona||y b|ocked |f he
] she |s f|r|ng a person they
||ke or one has to announce
a po||cy wh|ch he th|nks w|||
be unpopu|ar
Oerceptua|
Lvery person perce|ves
th|ngs d|fferent|y A|though
we ||ve |n same ob[ect|ve
but we a|| ||ve |n the
d|fferent sub[ect|ve wor|d
G|ven the same data peop|e
see |nterpret or respond
d|fferent|y It a|so depends
upon the|r age sex mood
prev|ous exper|ence and
env|ronment etc
1hree types of
perceptua| barr|ers are
eop|e perce|ve
th|ngs d|fferent|y
eop|e f||| |n
|nformat|on
w|thout check|ng
accuracy
eop|e perce|ve
th|ngs on the bas|s
of the|r prev|ous
exper|ence
OSe|ect|ve
Another psycho|og|ca|
barr|er |s se|ect|v|ty Je are
a|| bombarded w|th
|nformat|on sources as
Newspapers
Magaz|nes
keports
Memos
1e|ev|s|on
kad|o
S|gn boards
I|deotapes
Computer
pr|ntouts
L|ectron|c ma||s
Je cannot absorb a|| the
|nformat|on and so we must
screen |t se|ect|ve|y 1he
factors |n se|ect|v|ty are
t|m|ng context and we tend
to remember the extremes
"the most negat|ve and the
most pos|t|ve" and forget the
m|dd|e ground

SICAL ] IN1LkNAL
AkkILkS
Commun|cat|on does not
cons|sts of words a|one
arr|ers may be caused by
own phys|ca| appearance
your aud|ence and the context
of your document or
presentat|on our |deas
however good and sk|||fu||y
|mparted are at the mercy of
var|ous phys|ca| barr|ers
1he barr|ers may be
caused by the no|ses |n room
h|ss|ng vent||at|on type wr|ter
no|se r|ng|ng te|ephone
s|amm|ng doors etc

SLMAN1IC AkkILkS
S|nce words can mean
d|fferent the|r d|fferent
mean|ng may b|ock
commun|cat|on 1he study of
word cho|ce |s ca||ed semant|cs
and so the b|ocks that ar|se
from word cho|ce are ca||ed
semant|c b|ocks
A word may be
m|sunderstood because |t has
one mean|ng for you and
another for someone e|se

kLASCNS CI
CCMMUNICA1ICN
Commun|cat|on p|ays a cruc|a|
ro|e |n everyday ||fe and
w|thout |t there wou|d be
great d|ff|cu|ty to move
forward and for th|ngs to get
done
1here are many d|fferent
aspects of commun|cat|on and
a|| p|ay an |mportant ro|e
commun|cat|on can be used to
seek |nformat|on A person w|||
ask quest|ons to someone who
has more know|edge of the
sub[ect and so when they te||
them the answers to the|r
quest|ons the person |s |eft
w|th more |nformat|on wh|ch
|n turn w||| be passed on to
someone e|se
Jhen ch||dren are
grow|ng up they w||| quest|on
a|most everyth|ng and so
w|thout commun|cat|on the|r
know|edge and deve|opment
wou|d not grow
Commun|cat|on |s a|so used as
a great way of express|ng
emot|ons and fee||ngs
A|though body |anguage and
v|s|b|e s|gns ||ke cry|ng can
show the emot|on of a
part|cu|ar person
commun|cat|on |s a|so v|ta| |n
portray|ng exact|y what
someone |s fee||ng
J|thout commun|cat|on
a person wou|d not be ab|e to
say |f they were sad or worr|ed
about someth|ng A|so |f they
fe|t ||| they wou|d be unab|e
to te|| anyone wh|ch cou|d
resu|t |n ma[or prob|ems
J|thout commun|cat|on
the wor|d wou|d stand st||| and
may be very |nsu|ar therefore
|t's ro|e |n ||fe |s as cruc|a| as
they come

JA1 IS NCISL?
Commun|cat|on |s an
extreme|y comp|ex process
and |s therefore rare|y perfect
1he |mperfect|on takes p|ace
|n the form of |oss of mean|ng
and |s known as no|se
]d|stort|on