Description of my item that was not

received including screenshots

Hi Santander , On the 10th April 2024 I recently purchased a Sony PlayStation 4 call of duty
black ops 2 .The date of the transaction made was the 10th of April 2024 and I had purchased
express delivery which means that it should have been shipped by the 12th of April.As I come
to check my eBay order on my purchases it shows it had been delivered on the Friday 12 th
which was confusing as it hadn’t been delivered to my house and rather someone else’s
address. Straight away on the next day I contacted the seller and asked him to dispatch the
item as I was confused as it showed 2 different tracking numbers by royal mail. I assumed it
was the second tracking number as it showed that it had been dispatched but not delivered.
He then responded saying that he shipped it on Thursday and had been delivered according
to royal mail. I then told him kindly that it had not been delivered and that it was another
address. Then the seller was confused and sent me transcripts of another account from eBay
showing that the seller thought I was another buyer making it confusing. So I had told him to
issue a refund and after this he had not responded so I tried contacting eBay only to find out
that they could not do anything as I had started a return earlier and had cancelled it thinking
the seller shipped my item. I only started the return as on Saturday the 13 th April it showed it
was delivered but it was not so than I cancelled the return and eBay said they could not step
in.The seller is still not responded and I have not got my item I want the transaction to be
reversed as this is what eBay said to me that I have to contact my bank please bring
attention to this and all of the screenshots and dates are below.

Date of goods should’ve been reviewed – 12th April 2024

Date of the event – 10th April

Screenshots