Program: M Sc in Construction Management

Sub: Quality in Construction

Presented by:
Debi Prasad Bhattarai
Prof, Faculty of Civil Engineering
IOE Pulchowk
 Quality in Construction

Course Type: Core Credits: 4 Year / Part : I/I

Course Objectives:
 It aims to provide students with the knowledge and skills to effectively manage
and ensure quality in construction projects.
 students will understand the importance of quality in construction, learn about
quality management systems, develop competencies in quality planning and
design, and
 equipped to implement and continuously improve quality management practices
in various construction contexts.
Course Outline
Class Hour: 60

1. Introduction to Quality in Construction

2. Total Quality Management (TQM) Principles
3. Quality Management Systems
4. Quality Planning and Design
5. Quality Control and Inspection
6. Quality Assurance and Documentation
7. Quality Communication and Collaboration
8. Quality in Road Construction Projects
9. Quality in Building Construction Projects
10.Quality in Other Engineering Construction Projects
11.Quality Training and Competence Development
12.Quality Standards and Certifications
13.Emerging Trends in Quality Management
14.Quality Culture and Leadership
Teaching Method :

Lectures, Group work, Interaction and Hands-on exercises

Internal Assessment Method :

Attendance, Assignments, Assessments, Report writing, Presentations

Final Assessment Method :

Final written Examination
Evaluation System

References

1. Ashford, J. L. (2002). The management of quality in construction. Routledge

2. Rumane, A. R. (2017). Quality management in construction projects. CRC press.

3. Thorpe, B., & Sumner, P. (2004). Quality management in construction. Gower

Publishing Ltd.
4. Tang, S. L., Ahmed, S. M., Aoieong, R. T., & Poon, S. W. (2005). Construction quality
management (Vol. 1). Hong Kong University Press.
Chapter 1 Quality in Construction Project : 2 hrs
1. Introduction, Importance and Application
2. Emerging trend in Quality management
3. Key stakeholders and their roles in ensuring quality

“If a builder constructed a house but did not make his work
strong with the result that the house which he built collapsed and
so caused the death of the owner of house, the builder shall be
put to death.”
King Hammurabi (Babylon)

This was the case in 1700 BC.

So the quality of construction has attracted much attention.
Quality in construction means

 Finishing the projects on time

 Finishing the projects within the budget
 finishing the projects within the guidelines established by the
Scope of Work (Schedule)
 Meeting all the requirements of the agreement
Quality can be related to
• Fitness of purpose
Whether a thing or process is fit for the designed purpose
• Conformance to a specification
You have given specifications, which must meet
• Meeting or exceeding customer needs
Customer satisfaction/delight
• Value for money
• Consistency: Lack of variability
We can not get one strength today & another strength tomorrow
(say the strength of concrete)
Objectives of Quality in Construction
The quality in construction relates to the following objectives

Satisfaction of Contract Specifications

Completion of Project Within Time

Enhancing Customer/ Owner Satisfaction

Motivation and Empowerment of Employees

Avoiding Disputes and Claims

Performance-based on Purpose
Factors Affecting Construction Project Quality

Project Requirements

Construction Organization

Quality Teams

Participation of Team Members

 Importance of Quality in Construction Projects

 Poor quality can lead to a variety of problems

 such as defects,
 Shorter life span
 Wastes of resources (time, money and skills)

Examples of low-Quality work and its consequences

 Importance of Quality in Construction Projects

On the other hand

 QM increases the efficiency of processes

 reduces wastage
 improves the use of time and other resources.
 Hence, this leads to a higher quality of work
 reduced risk of rework and delays, and
 helps in cost management.
 improves customer satisfaction
 Application of Quality in Construction Projects
Quality is a key factor
 In ensuring project success
 Meeting standards
 reducing risks &
 Increasing efficiency.

It is necessary at various stages

 To improve safety, efficiency & save costs
Application
The broad areas of application of quality control are incoming
material control, process control & product control

 It can be applied by any business that produces goods or services

 It can be applied in the Construction industry (product development)
 manufacturing industry or
 In the service sector
Total Quality Management (TQM) Principles
TQM is a way of planning, organizing & understanding each activity of a
construction project

 It is a management approach to provide excellence in customer

satisfaction through the constant delivery of products & services

 TQM prioritizes quality, flexibility, and services rather than the cost

So in TQM effort,
all members of an organization participate in improving processes,
products, services, and the culture in which they work
Total Quality Management (TQM) Principles

Essential Elements of TQM are

 Management’s commitment to quality

 Customer satisfaction

 Preventing rather than detecting defects

 Measurement of quality

 Continuous improvement

 Corrective action for root cause

 Training

 Recognition of high quality

 Benchmarking
Total Quality Management Principals in construction industry

Key stakeholders and their Roles

Roles of Total Quality Management in the construction industry

To ensure quality in the construction project, the role of different

stakeholders are

 Establishing specifications of the project

 Setting quality benchmarks

 Inspection of materials

 Inspection of workmanship throughout the construction process

 Products that have a high brand value has better
quality control procedures

Quality control procedures

 Juran’s Quality Triangle

Planning

Control Improvement

 Quality according to Juran is ‘fitness to use’

 Planning is not a one time exercise
According to Philips Crosby
 Quality is conformance with requirements that the company
itself has established for its products, based directly on
customer needs
 ‘Do it for the first time and ‘zero defects
 The first product has to be as good as the last product

 You can not say that since that was the last product
we made, People had become tired, therefore, It is
not meeting the quality
Assignment1

What are the common quality control issues in building

construction projects? How these issues can be addressed?

Last date of submission: 28th Aug, 2023