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NN43001-368 07 18 IPDeskphonesFundamentals CS1000 7 5
NN43001-368 07 18 IPDeskphonesFundamentals CS1000 7 5
Release 7.5
NN43001-368
Issue 07.18
February 2013
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The following sections detail what's new in Avaya IP Deskphones Fundamentals, NN43001-368 for Avaya
Communication Server 1000 Release 7.5 and UNIStim Software Release 5.5. UNIStim Release 5.5
includes support for HTTPS for more secure software downloads to the supported IP Deskphones, and
quality improvements
Features
The following sections describe the features introduced in UNIStim 5.5 firmware.
HTTPS security
HTTPS protocol with TLSv1.0 and TLSv1.1 is supported for 1100 Series, 1200 Series, and
2007 IP Deskphones in UNIStim 5.5.
When an IP Deskphone downloads configuration files from a provisioning server or downloads
firmware, certificates, fonts, and licenses, HTTPS protocol support makes these transactions
secure for customers who require this option. For example, HTTPS enables out-of-the-box IP
Deskphones to be securely upgraded to the latest firmware.
The following resources can be provisioned using HTTPS:
• Provisioning data (*.prv files)
• Configuration data (*.cfg files)
• Firmware loads
• Root certificate files
• Device certificate files
• License files (only for 1120E, 1140E, 1150E, 1165E IP Deskphones)
• Image files (only for 2007 and 1165E IP Deskphones)
• Fonts
To indicate that HTTPS protocol is to be used over TFTP, the prefix https:// or HTTPS:// must
be included in the provisioning server IP address.
Example:
• https://192.168.20.50
• https://intranet.companyname.com
If a root certificate is already installed on the IP Deskphone, the HTTPS server certificate must
be signed by the same root certificate.
Important:
Self-signed server certificates are not acceptable.
Quality improvements
UNIStim Software Release 5.5 for IP Deskphones continues to improve the overall quality of
the IP Deskphone software through the resolution of several Avaya-identified work items, and
includes several language translation improvements for feature prompts. For details, please
refer to “UNIStim Software Release 5.5 for 1100 /1200 Series IP Deskphones: Read Me
Document”.
UNIStim 5.5 supported IP Deskphones
The following table lists the IP Deskphones supported in UNIStim 5.5 and their software file
names.
Note:
UNIStim 4.0 and later firmware is not supported on the IP Phone 2001, IP Phone 2002, IP
Phone 2004, and IP Phone Key Expansion Module.
Other changes
Revision History
This document contains description, installation, and administration information for the following:
• Avaya 1110 IP Deskphone
• Avaya 1120E IP Deskphone
• Avaya 1140E IP Deskphone
• Avaya 1150E IP Deskphone
• Avaya 1165E IP Deskphone
• Avaya 1100 Series Expansion Module
• Avaya 1210 IP Deskphone
• Avaya 1220 IP Deskphone
• Avaya 1230 IP Deskphone
• Avaya 1200 Series Expansion Module
• Avaya 2007 IP Deskphone
• Avaya 2050 IP Softphone
• Avaya 2033 IP Conference Phone
1100/1200 Series IP Deskphone label
www.avaya.com
For information on 2001 IP Phone, 2002 IP Phone, 2004 IP Phone, And IP Phone Key
Expansion Module, please refer to the UNIStim 3 version of Avaya IP Deskphone
Fundamentals NN43001–368.
For information about Avaya 6120 WLAN Handset and Avaya 6140 WLAN Handset, see Avaya
WLAN IP Telephony Installation and Commissioning (NN43001-504).
Online
To access Avaya documentation online, go to Avaya home page:
http://www.avaya.com
Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go
to www.avaya.com or go to one of the pages listed in the following sections.
Navigation
• Getting technical documentation on page 31
• Getting product training on page 31
• Getting help from a distributor or reseller on page 31
• Getting technical support from the Avaya Web site on page 32
Contents
• Introduction on page 33
• Description on page 34
• Extension microphones on page 35
• Components and functions on page 36
• Features on page 38
• Display characteristics on page 39
• Installation and configuration on page 40
• Redeploying an Avaya 2033 IP Conference Phone on page 44
• Replacing an Avaya 2033 IP Conference Phone on page 45
• Removing an Avaya 2033 IP Conference Phone from service on page 45
• Connecting an extension microphone on page 46
Introduction
This section explains how to install and maintain the Avaya 2033 IP Conference Phone. For
information about using the Avaya 2033 IP Conference Phone, see the Avaya 2033 IP
Conference Phone User Guide, NN43111-100.
This section contains the following procedures:
• Configuring the Avaya 2033 IP Conference Phone on page 41
• Connecting the components on page 42
• Changing the TN of an existing Avaya 2033 IP Conference Phone on page 44
Description
The Avaya 2033 IP Conference Phone uses the customer IP data network to communicate
with the Avaya Communication Server 1000 (Avaya CS 1000). The Avaya 2033 IP Conference
Phone translates voice into data packets for transport using Internet Protocol. Use a Dynamic
Host Configuration Protocol (DHCP) server to provide information that you can use for the
Avaya 2033 IP Conference Phone network and Avaya CS 1000 connections.
Figure 2: Avaya 2033 IP Conference Phone on page 35 shows the Avaya 2033 IP
Conference Phone.
Extension microphones
The Avaya 2033 IP Conference Phone supports up to two extension microphones that extend
the microphone range in large rooms. Each extension microphone has a Mute button and an
LED indicator to indicate the current mute state.
Figure 3: Extension microphone on page 36 shows an extension microphone.
Key Function
Line key Use the Line key to access the single line and activate on-hook
dialing.
Volume control buttons Use the Volume control buttons to adjust the volume of the
ringer and speaker.
Mute button Use the Mute button on the main unit or any extension
microphone to mute the speaker.
Pressing the Mute button on the extension microphone toggles
the mute state of the entire IP Phone, not just the microphone.
Goodbye key Use the Goodbye key to terminate an active call.
Key Function
Hold key Press the Hold key to put an active call on hold. Press the Line
(DN) key to return to the caller on hold.
Message (Inbox) key Press the Message (Inbox) key to access your voice mailbox.
Navigation keys Use the Navigation keys to scroll through menus and lists that
appear on the LCD display screen.
Arrows appear on the left side of display screen to indicate there
is more information to be displayed.
Context-sensitive soft Context-sensitive soft keys (self-labeled) are located below the
keys LCD screen display. The LCD screen display above the key
changes, based on the active feature. See Soft key label
display on page 40 for further information.
Press the Shift soft key labelled >> to access the second row of
soft keys.
When a triangle appears before a key label, the feature is
active.
Services menu
Table 2: Services menu on page 37 shows the Services menu.
Table 2: Services menu
Services key Press the Services key to access the following items:
• Telephone Options
- Volume adjustment
- Contrast adjustment
- Language
- Date/Time
- Local DialPad Tone
- Set Info
- Diagnostics
- Ring type
- Call Timer
- Live Dialpad
• Password Admin
• Station Control Password
• Virtual Office Login and Virtual Office Logout (if Virtual Office is
configured)
• Test Local Mode and Resume Local Mode (if Media Gateway
1000B is configured)
Press the Services key to exit from any menu or menu item.
You can customize the IP Phone features to meet user requirements.
For more information, see the Avaya 2033 IP Conference Phone
User Guide, NN43111-100.
Double-press the Services key to access Network diagnostic utilities. For more information
about Network diagnostic utilities, see IP Phone diagnostic utilities on page 561.
Network diagnostic utilities is available in Remote Mode only.
If an incoming call is presented while you configure information in the Services menu, the
phone rings. However, the display does not update with the caller ID, and the programming
text is not disturbed.
While you are in the Services menu you cannot dial digits but you can use the programmable
line keys, such as Redial (double-press a line key) and Auto dial key to make a call. However,
the display does not update with the dialed digits or Caller ID.
Features
The Avaya 2033 IP Conference Phone supports the following telephony features:
• three context-sensitive soft keys
Functions for the context-sensitive soft keys are configured in LD 11.
For more information about context-sensitive soft keys, see Avaya Features and Services
Fundamentals, NN43001-106.
• volume control keys to adjust ringer, speaker volume
• two specialized feature keys
- Message/Inbox
- Services
• three call processing keys
- Mute
- Goodbye
- Hold
For more information about IP Phone features, see Features on page 319.
Display characteristics
The Avaya 2033 IP Conference Phone has two display areas:
• Information line display on page 39
• Soft key label display on page 40
Figure 4: Avaya 2033 IP Conference Phone display areas on page 39 shows the two display
areas.
Caution:
Do not use any liquids or powders on the IP Phone. Using anything other than a soft, dry
cloth can contaminate IP Phone components and cause premature failure.
• user-entered digits
• date and time information (if the IP Phone is in an idle state) or Call Timer (can be enabled
on the Prime DN if provisioned in the Telephone options menu)
• set information
The information in the display area changes, according to the call-processing state and active
features.
First-time installation
You must first install an IP telephony node with the Communication Server. For information
about installing an IP telephony node, see Avaya Signaling Server IP Line Applications
Fundamentals, NN43001-125.
Caution:
Service Interruption
Do not plug your Avaya 2033 IP Conference Phone into an ISDN connection. Severe
damage can result.
For more information about configuring a virtual loop, see Avaya Signaling Server
IP Line Applications Fundamentals, NN43001-125 and Avaya Software Input
Output Reference-Administration, NN43001-611.
2. Configure the Avaya 2033 IP Conference Phone on the system using LD 11. At the
prompts, enter the following:
REQ:new TYPE:2033 TN lll s cc uu ECHG yes ITEM cls ITEM
For more information about configuring the Avaya 2033 IP Conference Phone using
LD 11, see Avaya Software Input Output Reference-Administration,
NN43001-611.
3. Configure the Avaya 2033 IP Conference Phone in Element Manager. IP Phones
are configured using the Phones section in the Element Manager navigation tree.
For more information about configuring the Avaya 2033 IP Conference Phone using
Element Manager, see Avaya Element Manager System Reference -
Administration, NN43001-632.
Red LEDs on the 2033 IP Conference Phone indicate power. Messages indicating
system start up, such as Loading, Initializing network, and Loading boot parameters
appear after a short delay.
Figure 7: Bottom view of Avaya 2033 IP Conference Phone on page 43 shows
the bottom view of the 2033 IP Conference Phone.
The 2033 IP Conference Phone supports both AC power and Power over LAN
options, including IEEE 802.3af Power Classification 0. To use Power over Ethernet,
where power is delivered over the CAT5-e cable, the LAN must support Power over
Ethernet, and a global power supply is not required. To use local AC power, the
optional global power supply can be ordered separately.
Startup sequence
When an Avaya 2033 IP Conference Phone connects to the network, it must perform a startup
sequence. The elements of the startup sequence include:
• obtaining network access (if supported by the network infrastructure)
• obtaining VLAN ID (if supported by the network infrastructure)
• obtaining the IP parameters
• connecting to the Call Server
• obtaining provisioning parameters
For information about provisioning the IP Phone, see Manual provisioning of Avaya 2000
Series IP Deskphone on page 515.
If Then
the node password is enabled and is a password screen displays. Go to 4 on
not NULL page 44.
the node password is disabled a TN screen displays. Go to 5 on
page 45.
A TN screen displays.
To obtain the password, enter the nodePwdShow command in Element Manager.
For further information, see Avaya Element Manager System Reference -
Administration , NN43001-632.
5. Select the Shift soft key labeled (>>) and press Clear to edit the TN field. The Avaya
2033 IP Conference Phone by default places you in the units field of the TN. You
cannot use backspace to move to the loop, shelf or card fields.
6. Enter the new TN.
Contents
This section contains the following topics:
• Introduction on page 47
• Description on page 48
• Components and functions on page 49
• Features on page 52
• Touch panel on page 53
• Dialpad entry on page 54
• Cleaning the IP Phone display screen on page 55
• Display characteristics on page 56
• Installation and configuration on page 62
• Redeploying an Avaya 2007 IP Deskphone on page 64
• Replacing an Avaya 2007 IP Deskphone on page 65
• Removing an Avaya 2007 IP Deskphone from service on page 65
Introduction
This section explains how to install and maintain the Avaya 2007 IP Deskphone. For
information about using the Avaya 2007 IP Deskphone, see the Avaya 2007 IP Deskphone
User Guide, NN43118-100.
This section contains the following procedures:
• Configuring the Avaya 2007 IP Deskphone on page 63
• Connecting the components on page 63
• Changing the TN of an existing Avaya 2007 IP Deskphone on page 64.
Description
The Avaya 2007 IP Deskphone uses the customer IP data network to communicate with the
Avaya Communication Server 1000 (Avaya CS 1000). The Avaya 2007 IP Deskphone
translates voice into data packets for transport using Internet Protocol. Use a Dynamic Host
Configuration Protocol (DHCP) server to provide information that you can use for the Avaya
2007 IP Deskphone network and Avaya CS 1000 connections.
Figure 8: Avaya 2007 IP Deskphone on page 48 shows the Avaya 2007 IP Deskphone.
Key Function
Hold Press the Hold key to put an active call on hold. Tap the flashing line
(DN) soft key to return to the caller on hold.
Goodbye Press the Goodbye key to terminate an active call.
Handsfree Press the Handsfree key to activate handsfree.
The LED lights to indicate when the handsfree feature is active.
Headset Press the Headset key to answer a call using the headset or to switch
a call from the handset or handsfree to the headset.
Note:
The Avaya 2007 IP Deskphone does not support USB
headsets.
Mute Press the Mute key to listen to the receiving party without
transmitting. Press the Mute key again to return to a two-way
conversation. The Mute key applies to handsfree, handset, and
headset microphones.
The Mute LED flashes when the Mute option is in use.
Volume control bar Use the Volume control bar to adjust the volume of the ringer,
handset, headset, speaker, and the Handsfree feature.
Press the right side of the rocker bar to increase volume, the left side
to decrease volume.
Message waiting The red Message waiting/Incoming call indicator LED is located at
light/incoming call the top center of the phone. The indicator lights steadily when a
indicator message is waiting and flashes during an incoming call.
Key Function
Programmable line Programmable line (DN)/feature keys (self-labeled) are located on
(DN)/feature keys the touch panel display and are configured for various features on
(self-labeled) the IP Phones.
A steady LCD light beside a programmable line (DN)/feature key
indicates the feature or line is active. A flashing LCD indicates the
line is on hold or the feature is being programmed.
Context-sensitive Four context-sensitive soft keys (self-labeled) are located on the
soft keys (self- touch panel display. The soft key label changes, based on the active
labeled) feature.
Tap the More soft key to access the next layer of soft key
functions.
Navigation keys Use the navigation keys to scroll through menus and lists on the LCD
display screen. The key rocks for up, down, left, and right
movement.
Context-sensitive Soft key labels are enabled for the keys on either side of the
keys navigation cluster. The labels are context sensitive. When in an edit
box, the soft key labels appear as Clear and Backspace. This allows
numeric editing without using the soft keyboard. In normal use the
soft key labels show Quit and Copy.
Services menu
Table 4: Services menu on page 50 shows the Services menu.
Table 4: Services menu
Services key Tap the Services key to access the following items:
• Volume adjustment
• Contrast adjustment
• Language
• Date/Time
• Display diagnostics
• Local DialPad Tone
• Set Info
• Diagnostics
• Call Log Options
• Ring type
• Call timer
• On hook default path
• Virtual Office Login and Virtual Office Logout (if Virtual Office is
configured)
• Test Local Mode and Resume Local Mode (if Branch Office is
configured)
• Password Admin (if configured)
You can customize the IP Phone features to meet user requirements.
For more information, see the Avaya 2007 IP Deskphone User
Guide, NN43118-100.
Local Displays the Local Diagnostics menu containing the following items:
Diagnostics
• Network Diagnostic Tools
• Ethernet Statistics
• IP Network Statistics
• IP Set Information
• Advanced Diag Tools
• DHCP Information
For more information about the 2007 IP Deskphone Local Diagnostics
menu, see IP Phone diagnostic utilities on page 561.
Touch Panel Use the Touch Panel Setup tool to calibrate the touch panel and stylus.
Setup
Display settings Use Display settings tools to alter display physical settings including
brightness, backlight, screen saver activation interval, and dimmer.
USB Devices Use USB Devices menu to control the Universal Serial Bus (USB) device
plugged into the USB port in the back of the IP Phone.
Preferences Use the Preferences menu to configure individual user preferences.
Lock Menu Use the Lock menu to prevent unauthorized access to the Local Tools
menu.
Features
The Avaya 2007 IP Deskphone supports the following features
• 12 programmable line (DN)/feature soft keys: six programmable line (DN)/feature keys
and six lines/features accessed by pressing the Shift key.
• large, color touch panel display screen
• four context-sensitive soft keys (self-labeled)
• volume control bar to adjust ringer, speaker, handset, handsfree, and headset volume
• High quality speakerphone for superior two-way communications
Note:
Functions for the four display-based context-sensitive soft keys are configured in LD 11; for
more information, see Avaya Features and Services Fundamentals, NN43001-106.
For more information about IP Deskphone features, see Features on page 319.
Touch panel
You perform point and click operations on your Avaya 2007 IP Deskphone using the touch
panel. The touch panel is used with the graphical user interface (GUI) to present soft keys
directly on the display. You can activate all Line/DN keys and feature soft keys by using the
touch panel.
Stylus
Operate the touch panel using a stylus or your finger. However, use of a stylus is recommended
to avoid damage to the touch panel.
Calibrating the touch panel and stylus
1. Tap the Tools icon to calibrate the touch panel and stylus.
2. Tap the Touch Panel Setup soft key.
The screen displays a calibration map, the Cancel soft key is displayed, and the
following system prompt is displayed:
3. Use the stylus and tap each of the red dots, in order, starting with the lower left
portion of the screen, and following the sequence as prompted.
After the third dot is tapped, the display changes to indicate the result of
calibration.
• If the calibration is successful, the IP Phone displays the following report:
YES and NO soft keys and calibration statistics are displayed on the screen.
Tap the YES soft key to save the calibration settings and exit to the main display
or tap the NO soft key to abandon the calibration settings and exit to the main
display.
• If the calibration is unsuccessful, the IP Phone displays the following report:
YES and NO soft keys and calibration statistics are displayed on the screen.
Tap the YES soft key to retry the calibration or tap the NO soft key to abandon
the calibration and return to the main display.
Dialpad entry
Certain configuration items on the phone require alphanumeric, special characters or hex input,
depending on the input field. For ease of use, Avaya recommends the use of the external USB
keyboard. Avaya 2007 IP Deskphone also provides an on-screen touch keyboard to facilitate
data input. However, dialpad may also be used for entering alphanumeric or special
characters.
The following rules apply when you enter text and special characters using the dialpad.
• Press a key from 0 to 9 once to enter the corresponding number.
• Press a key from 2 to 9 repeatedly to cycle through the letters assigned to that key, first
in lower case and then in upper case.
For example, if you press the 5 key repeatedly, the following characters are displayed,
one at a time:
j -> k -> l -> J -> K -> L -> 5 ->
See Table 6: Character key mappings on page 55 for character key mappings.
• The insertion point remains in its current position as long as you continue to press the
same key.
• The entry is accepted if either a new key is pressed or if two seconds pass with no entry.
The insertion point moves 1 space to the right.
For example, to enter the word Avaya, press the following key sequence:
6 [2 second delay] 6 7 8 3 5
Although special characters are not required, key 1 generates commonly used special
characters, such as the period (.), at symbol (@), and underscore (_).
• Double press the asterisk key ** to generate a period (.). This is a useful shortcut when
entering IP addresses.
Table 6: Character key mappings
Key Generates
1 _-.!@$%&+1
2 abcABC2
3 defDEF3
4 ghiGHI4
5 jklJKL5
6 mnoMNO6
7 pqrsPQRS7
8 tuvTUV8
9 wxyzWXYZ9
** period (.)
With UNIStim Release 6.0 or later, you can use the numeric keys on the Avaya 2007 IP
Deskphone soft keyboard or an external USB keyboard to dial calling numbers.
Caution:
Do not use any liquids or powders on the IP Phone. Using anything other than a soft, dry
cloth can contaminate IP Phone components and cause premature failure.
Display characteristics
The Avaya 2007 IP Deskphone window-based user interface has two display areas:
• Application area on page 58
• Tools/Navigation area on page 60
Figure 9: Avaya 2007 IP Deskphone display areas on page 57 shows these two display
areas.
See the Phone mode on page 57 section, which explains how the display areas can be shown
on the display and changed between Full, Hidden and Reduced modes.
Important:
There are changes to the Avaya 2007 IP Deskphone graphical user interface (GUI),
including color and icon changes on the display. New Avaya 2007 IP Deskphone units are
shipped with new firmware and display the new GUI. Minimum release of IP Phone UNIStim
3.3 is required to support the new GUI for existing Avaya 2007 IP Deskphone.
Phone mode
The Avaya 2007 IP Deskphone supports a phone mode option. With phone mode, you can
determine which portion of the Avaya 2007 IP Deskphone display screen is dedicated to
telephony display and which portion of the display screen is controlled by applications, which
are driven by external application gateways.
The following three phone modes are available with the Avaya 2007 IP Deskphone:
• Full— default screen mode, which displays the full telephony screen.
Full screen phone mode can be hidden behind applications controlled by an application
gateway (for example, the Application Gateway 2000) and automatically appears in the
foreground when you receive an incoming call, pick up the handset, or press the hands
free or headset key.
If the toolbar at the bottom of the IP Phone display screen is visible, you can force the
telephony screen to appear in the foreground by touching the telephone icon.
• Hidden—telephony screen remains hidden behind applications controlled by an
application gateway and does not automatically appear in the foreground when you
receive an incoming call, pick up the handset, or press the hands free or headset key.
When you select Hidden screen phone mode, the toolbar at the bottom of the IP Phone
display screen is not visible and the Hold key is disabled.
You can force the telephony screen (with the toolbar) to appear by entering the special
key sequence, **26344##. By forcing the telephony screen to appear, you can perform
configurations that require the IP Phone display screen interface (for example, Node and
TN entry or access to the toolbar).
• Reduced—IP Phone telephony screen appears as a small window with a reduced number
of telephony items displayed. In Reduced screen phone mode, the following apply:
- Information messages and caller ID remain displayed.
- You can access only two line appearance Auto Dial keys.
- You cannot access any soft keys (including, Inbox, Directory, Services, and Copy).
The remainder of the IP Phone display screen is controlled by an application gateway
application, including the section at the bottom of the screen, where the toolbar typically
appears.
You can force the toolbar to appear by entering the special key sequence, **26344##.
The Reduced screen phone mode is useful when you require basic phone functionality
and application access at the same time.
Application area
The Application area provides:
• Programmable line (DN)/feature key label display on page 59
• Information line display on page 59
• Soft key label display on page 60
• Feature key label display on page 60
Figure 10: Avaya 2007 IP Deskphone Application area on page 59 shows the detail of the
Application area.
Tools/Navigation area
The Tools/Navigation area provides controls for navigating between features and selecting
tools.
The following five main elements are presented as touchable keys:
• Tools
• Primary application
• Applications
• Telephone
• Keyboard
Figure 11: Avaya 2007 IP Deskphone Tools/Navigation area on page 61 shows the Tools/
Navigation area.
Package components
The Avaya 2007 IP Deskphone includes integrated support for a number of LAN options,
including support for IEEE 802.3af Power Classification 3. The Global power supply must be
ordered separately if local power is required.
Table 7: Package components on page 61 lists the Avaya 2007 IP Deskphone package
components.
Table 7: Package components
First-time installation
You must first install an IP telephony node with the Communication Server. For information
about installing an IP telephony node, see Avaya Signaling Server IP Line Applications
Fundamentals, NN43001-125.
Caution:
Damage to Equipment
Do not plug your Avaya 2007 IP Deskphone into an ISDN connection. Severe damage can
result.
Startup sequence
When an Avaya 2007 IP Deskphone connects to the network, it must perform a startup
sequence. The elements of the startup sequence include:
• obtaining network access (if supported by the network infrastructure)
• obtaining VLAN ID (if supported by the network infrastructure)
• obtaining the IP parameters
If Then
the node password is enabled and is a password screen displays. Go to 4 on
not NULL page 64.
the node password is disabled a TN screen displays. Go to 5 on
page 64.
Contents
This section contains the following topics:
• Introduction on page 67
• Description on page 68
• Components and functions on page 69
• Features on page 72
• Display characteristics on page 73
• Package components on page 74
• Installation and configuration on page 75
• Redeploying an Avaya 1210 IP Deskphone on page 79
• Replacing an Avaya 1210 IP Deskphone on page 80
• Removing an Avaya 1210 IP Deskphone from service on page 81
Introduction
This section explains how to install and maintain the Avaya 1210 IP Deskphone. For
information about using the Avaya 1210 IP Deskphone, see the Avaya 1210 IP Deskphone
User Guide, NN43140-101.
This section contains the following procedures:
• Configuring the Avaya 1210 IP Deskphone on page 76
• Connecting the components on page 76
• Redeploying the TN of an existing Avaya 1210 IP Deskphone on page 79
• Replacing an Avaya 1210 IP Deskphone on page 80
• Removing an Avaya 1210 IP Deskphone from service on page 81
If power to the phone is interrupted after you install and configure an IP phone, you are not
required to reenter the IP Parameters, Node Numbers, or Terminal Number (TN). There is also
no need to again acquire the firmware.
Description
The Avaya 1210 IP Deskphone uses the customer IP data network to communicate with the
Avaya Communication Server 1000 (Avaya CS 1000). The Avaya 1210 IP Deskphone
translates voice into data packets for transport using Internet Protocol. Use a Dynamic Host
Configuration Protocol (DHCP) server to provide information that you can use for the Avaya
1210 IP Deskphone network and Avaya CS 1000 connections.
Figure 12: Avaya 1210 IP Deskphone on page 68 shows the Avaya 1210 IP Deskphone.
Key Function
Handsfree Press the Handsfree key to activate handsfree mode.
The Handsfree light emitting diode (LED) indicator, located on
the Handsfree key, lights to indicate that the headset is in use.
Visual Alerter/Message The red Visual Alerter/Message Waiting indicator LED is
Waiting indicator located at the top center of the phone. The indicator lights
steadily when a message is waiting and flashes during an
incoming call.
Volume control buttons Use the Volume control buttons to adjust the volume of the
ringer, handset, headset, speaker, and Handsfree features.
Press the upper button to increase the volume, and press the
lower button to decrease the volume.
Hold key Press the Hold key to place an active call on hold. Press the
Hold key again to return to the caller on hold.
Conference key Press the Conference key (programmable memory button) to
initiate conference.
Applications key Press the Applications key to access external server
applications, such as Avaya Application Server.
Navigation keys Use the Navigation keys to scroll through menus and lists that
appear on the LCD screen. The Navigation keys to move up,
down, left, and right.
Use Up and Down keys to scroll up and down in lists, and the
Left and Right keys to position the cursor. You can also use the
Left and Right keys to select editable fields that appear on the
phone. Press the Right key to select the field below the current
Key Function
position, or press the Left key to select the field above the
current position.
Enter key Press the Enter key, at the center of the Navigation key cluster,
to confirm menu selections. You can also use the Enter key
instead of the Select soft key.
Context-sensitive soft Context-sensitive soft keys are below the LCD. The soft key
keys (self-labeled) label is dynamic and depends on the active feature. The label
length is a maximum of six characters.
A triangle before a key label indicates that the key is active.
Goodbye key Press the Goodbye key to terminate an active call.
Mute key Press the Mute key to listen to the calling party without
transmitting voice from your phone. Press the Mute key again
to return to a two-way conversation. Mute key functionality
applies to handsfree, handset, and headset modes.
After you mute the transmission path, the Mute indicator LED,
embedded in the Mute key, flashes.
Headset key Press the Headset key to answer a call using the headset or to
switch a call from the handset or handsfree to the headset.
The Headset LED indicator, located on the Headset key, lights
to indicate that the headset is in use.
Services menu
Table 9: Services menu on page 70 shows the Services menu.
Table 9: Services menu
Services key Press the Services key to access the following items:
• Telephone Options
- Volume adjustment
- Contrast adjustment
- Language
- Date/Time
- Local Dialpad Tone
- Set Info
- Diagnostics
- Ring type
- Call Timer
• Password Administration
- Station Control Password
• Virtual Office Login and Virtual Office Logout (if Virtual Office is
configured)
• Test Local Mode and Resume Local Mode (if Branch Office is
configured)
You can customize the IP Phone features to meet user requirements. For
more information, see the Avaya 1210 IP Deskphone User Guide,
NN43140-101.
To access network diagnostic utilities, double-press the Services key. Press 2 2 on the
dialpad to access the Network Diagnostic Tools menu or use the Up or Down navigation
keys to scroll and highlight Network Diagnostic Tools option. For more information about
network diagnostic utilities, see IP Phone diagnostic utilities on page 561.
If an incoming call is presented while you configure information in the Services menu, the
phone rings. However, the display does not update with the caller ID, and the programming
text is not disturbed.
While you are in the Services menu you cannot dial digits but you can use the programmable
line keys, such as Redial (double-press a line key) and Auto dial key to make a call. However,
the display does not update with the dialed digits or Caller ID.
Services key Press the Services key twice to access the Local Tools menu. The
following items appear in the Local Tools menu:
• 1. Preferences
• 2. Local Diagnostics
• 3. Network Configuration
• 4. Lock Menu
If you are prompted to enter a password when you double-press the
Services key, password protection initiates. For more information about
password protection, see Local Tools menu on page 415.
To make a selection, press the number associated with the menu item, or
use the navigation keys to scroll through the menu items. Press the Enter
key to select the highlighted menu item.
Press the Cancel key to exit from a menu or menu item.
Features
The Avaya 1210 IP Deskphone supports the following telephony features:
• four context-sensitive soft keys
Functions for the context-sensitive soft keys are configured in LD 11.
• volume control buttons to adjust ringer, speaker, handset, and headset volume
• three specialized feature keys
- Conference
- Services
- Applications
• five call-processing keys
- Goodbye
- Hold
- Handsfree
- Mute
- Headset
• Last number redial soft key
Last Number Redial (LNR) functionality for the Avaya 1210 IP Deskphone is provided
through a LNR soft key. This key is displayed when the Avaya 1210 IP Deskphone goes
off hook. This soft key for Avaya 1210 IP Deskphone is allowed (denied) depending on
the CLS LNA (LND) in LD 11 for the Avaya 1210 IP Deskphone.
For more information, see “Avaya 1210 IP Deskphone Last Number Redial soft key” in
Avaya Features and Services (NN43001-106).
For more information about IP Phone features, see Features on page 319.
Display characteristics
An Avaya 1210 IP Deskphone has two display areas:
• Information line display on page 73
• Soft key label display on page 74
Figure 13: Avaya 1210 IP Deskphone display areas on page 73 shows these two display
areas.
Caution:
Do not use any liquids or powders on the Avaya 1210 IP Deskphone. If you use anything
other than a soft, dry cloth, you can contaminate IP Phone components and cause premature
failure.
• date and time information (if the IP Deskhone is in an idle state) or call timer (can be
enabled on the Prime DN if provisioned in the Telephone options menu)
• IP Phone information
The information area changes according to the call-processing state and active features.
Package components
You must order the global power supply separately if local power using the global power supply
is required. IP Deskphones include integrated support for a number of Power over LAN (PoL)
options, including support for IEEE 802.3af standard power.
Table 11: Package components on page 74 lists the package components for the Avaya 1210
IP Deskphone.
Table 11: Package components
For more information about previous versions of the IP Deskphone, contact your Avaya
representative.
Caution:
Ensure that the protective rubber cap on the Accessory Expansion Module (AEM) port is in
place when the port is not in use. An improper connector can cause damage to the IP
Phone.
First-time installation
You must first install an IP telephony node with the Communication Server. For information
about installing an IP telephony node, see Avaya Signaling Server IP Line Applications
Fundamentals, NN43001-125.
Caution:
Do not plug your Avaya 1210 IP Deskphone into an ISDN connection. Severe damage can
result.
a. Align the bottom tabs on the foot stand with the position 1 slots or the
position 2 slots on the back of your IP Phone. In position 1 the IP Phone
sits at a 25-degree angle. In position 2 the IP Phone sits at a 55-degree
angle.
b. Press the footstand into the slots until it snaps into place.
2. Connect the handset:
a. Plug the end of the handset cord with the short straight section into the
handset.
b. Plug the other end of the handset cord with the long straight section into
the handset jack marked with the handset symbol on the back of the IP
Phone.
c. Thread the cord through the channel in the footstand (if installed) so that
it exits on the side of the foot stand (optional).
3. Connect the headset (optional):
a. Plug the headset cord into the headset jack on the back of the IP Phone
marked with the headset symbol.
b. Thread the cord through the channel in the side of the foot stand.
c. Set up the headset according to the instructions included with the
headset.
4. Connect the global power supply (optional).
The Avaya 1210 IP Deskphone supports both AC power and Power over Ethernet
(PoE) options, including IEEE 802.3af Power Classification 2. To use PoE, where
power is delivered over the CAT5-e cable, the LAN must support PoE, and a global
power supply is not required. To use local AC power, you can order the optional
global power supply separately.
Warning:
Use your Avaya 1210 IP Deskphone with the approved Avaya global power
supply (model number NTYS17xxE6).
The Avaya 1210 IP Deskphone supports both AC power and PoL options,
including IEEE 802.3af Power Classification 2.
a. Connect the Direct Current (DC) barrel connector to the power jack on
the back of the IP Phone.
b. Thread the cable through the channel in the foot stand to secure the
cable.
c. Plug the country-specific IEC cable into the Global Power Supply, and
then plug the global power supply into the nearest AC power outlet.
5. Install the Ethernet cable. Connect one end of the supplied Ethernet cable to the
back of your phone using the CAT5-e connector (LAN Ethernet port), and thread
the network cable through the channel in the footstand.
6. Connect the other end of the cable to your LAN Ethernet connection. The LAN LED
on the back of the IP Phone lights when a LAN connection is established.
7. If you connect your PC through the phone, a second CAT5-e cable is required. Only
one cable is included with the Avaya 1210 IP Deskphone package. Install the
Ethernet cable connecting the PC to the phone (optional). Connect one end of the
PC Ethernet cable to your phone using the CAT5-e connector (PC Ethernet port),
and thread it through channel in the footstand. Connect the other end to the LAN
connector on the back of your PC.
The LAN Ethernet port supports Auto-Media Dependent Interface Crossover
(MDIX). Auto-MDIX is supported only when the Ethernet port is configured for
autonegotiation. The PC Port does not support Auto-MDIX.
8. Wall mount the Avaya 1210 IP Deskphone (optional):
a. Remove the footstand.
b. Ensure all cables are properly routed and the IP Phone is functioning.
c. Make small marks on the wall where you want to align each of the two
keyhole slots.
d. Insert the screws (not provided), so that they protrude slightly from the
wall.
e. Align the keyholes on the back of the IP Phone with the screws in the
wall.
f. Slide the IP Phone down on the screws to secure the IP Phone in
position.
When you complete the IP Phone connection, you must connect the phone to the network.
See Dynamic Host Configuration Protocol on page 373.
Startup sequence
When you connect an Avaya 1210 IP Deskphone to the network, it must perform a startup
sequence. The elements of the startup sequence include
• obtaining network access (if supported by the network infrastructure)
• obtaining VLAN ID (if supported by the network infrastructure)
• obtaining the IP parameters
• obtaining the provisioning parameters
• connecting to the Call Server
The IP Phone is configured for automatic provisioning by default. For more information about
provisioning the IP Phone automatically, see Provisioning the IP Phones on page 443.
You can manually configure all or some parameters. For information about manually
provisioning the IP Phone, see Manual provisioning of Avaya 1110 IP Deskphone and Avaya
1200 Series IP Deskphones on page 493.
If Then
you configure the node password to a password screen displays. Go to 4 on
NULL page 80.
the node password is disabled a TN screen displays. Go to 5 on
page 80.
Contents
This section contains the following topics:
• Introduction on page 83
• Description on page 84
• Components and functions on page 85
• Features on page 88
• Display characteristics on page 89
• Package components on page 91
• Installation and configuration on page 92
• Redeploying an Avaya 1220 IP Deskphone on page 97
• Replacing an Avaya 1220 IP Deskphone on page 98
• Removing an Avaya 1220 IP Deskphone from service on page 99
Introduction
This section explains how to install and maintain the Avaya 1220 IP Deskphone. For
information about using the Avaya 1220 IP Deskphone, see the Avaya 1220 IP Deskphone
User Guide, NN43141-101.
This section contains the following procedures:
• Configuring the IP Phone on page 93
• Connecting the components on page 94
• Redeploying the TN of an existing Avaya 1220 IP Deskphone on page 98.
• Replacing an Avaya 1220 IP Deskphone on page 98.
• Removing an Avaya 1220 IP Deskphone from service on page 99.
If power to the phone is interrupted after you install and configure an IP Phone, you are not
required to reenter the IP Parameters, Node Numbers, or Terminal Number (TN). There is also
no need to again acquire the firmware.
Description
The Avaya 1220 IP Deskphone uses the customer IP data network to communicate with the
Avaya Communication Server 1000 (Avaya CS 1000). The Avaya 1220 IP Deskphone
translates voice into data packets for transport using Internet Protocol. Use a Dynamic Host
Configuration Protocol (DHCP) server to provide information that you can use for the Avaya
1220 IP Deskphone network and Avaya CS 1000 connections.
Figure 15: Avaya 1220 IP Deskphone on page 84 shows the Avaya 1220 IP Deskphone.
Key Function
Handsfree Press the Handsfree key to activate handsfree mode.
The Handsfree light emitting diode (LED) indicator, located on
the Handsfree key, lights to indicate that the headset is in use.
Programmable line (DN)/ Programmable line (Directory Number [DN]/feature keys (self-
feature keys (self-labeled) labeled) are configured for various features on the IP Phone.
One must be the prime DN key.
A steady icon beside a line (DN) key indicates the line is active.
A flashing icon indicates the line is on hold. After a call arrives
on a DN key, which is not on the currently displayed page of
keys, the IP Phone automatically moves to the page with the
active key.
A steady icon beside a feature key indicates the feature is
active. A flashing icon indicates the feature is being
programmed. After a call arrives on a feature key, which is not
on the currently displayed page of keys, the IP Phone
automatically moves to the page with the active key.
These keys also function as line (DN) keys. Press the Left or
Right arrow keys to access the second page of feature keys.
This feature is called Second Page functionality.
Visual Alerter/Message The red Visual Alerter/Message Waiting indicator LED is
Waiting indicator located at the top center of the phone. The indicator lights
steadily when a message is waiting and flashes during an
incoming call.
Key Function
Context-sensitive soft Context-sensitive soft keys are below the LCD. The soft key
keys (self-labeled) label is dynamic and depends on the active feature. The label
length is a maximum of six characters.
A triangle before a key label indicates that the key is active.
Navigation keys Use the Navigation keys to scroll through menus and lists that
appear on the LCD screen. The Navigation keys to move up,
down, left, and right.
Use the Up and Down keys to scroll up and down in lists, and
the Left and Right keys to position the cursor. You can also use
the Left and Right keys to select editable fields that appear on
the IP Phone. Press the Right key to select the field below the
current position, or press the Left key to select the field above
the current position.
Note: For the 12x0 series of IP Deskphones, Press the Left key
to delete the character to the left of the cursor in the Network
Configuration area.
Enter Press the Enter key, at the center of the Navigation key cluster,
to confirm menu selections. You can also use the Enter key
instead of the Select soft key.
Messages (Inbox) Press the Messages (Inbox) key to access your voice mailbox
when the message waiting indicator flashes.
Redial (Outbox) Press the Redial (Outbox) key to access your Redial list.
Directory Press the Directory key to access Directory services.
Quit Press the Quit key to end an active application.
Pressing the Quit key does not affect the status of the calls
currently on your IP Phone.
Conference Press the Conference key to initiate conference.
Applications Press the Applications key to access external server
applications, such as Avaya Application Server.
Goodbye Press the Goodbye key to terminate an active call.
Hold Press the Hold key to place an active call on hold. Press the
flashing line (DN) key to return to the caller on hold.
Headset Press the Headset key to answer a call using the headset or to
switch a call from the handset or handsfree to the headset.
The Headset LED indicator, located on the Headset key, lights
to indicate that the headset is in use.
Mute Press the Mute key to listen to the calling party without
transmitting voice from your phone. Press the Mute key again
to return to a two-way conversation. Mute key functionality
applies to handsfree, handset, and headset modes.
After you mute the transmission path, the Mute indicator LED,
embedded in the Mute key, flashes.
Key Function
Volume control buttons Use the Volume control buttons to adjust the volume of the
ringer, handset, headset, speaker, and Handsfree features.
Press the upper button to increase the volume, and press the
lower button to decrease the volume.
Services menu
Table 13: Services menu on page 87 shows the Services menu.
Table 13: Services menu
Services key Press the Services key to access the following items:
• Telephone Options
- Volume Adjustment
- Contrast Adjustment
- Language
- Date/Time Format
- Display diagnostics
- Local Dialpad Tone
- Set Info
- Ring type
- Change Feature key label
- Call Timer
- On-hook Default Path
- Live Dial Pad
- Normal Mode Indication
- Caller ID display order
• Password Administration
• Virtual Office Login and Virtual Office Logout (if Virtual Office is
configured)
• Test Local Mode and Resume Local Mode (if Branch Office is
configured)
You can customize the IP Phone features to meet user requirements. For
more information, see the Avaya 1220 IP Deskphone User Guide,
NN43141-101.
To access network diagnostic utilities, double-press the Services key. Press 2 2 on the
dialpad to access the Network Diagnostic Tools menu or use the Up or Down navigation
keys to scroll and highlight Network Diagnostic Tools option. For more information about
network diagnostic utilities, see IP Phone diagnostic utilities on page 561.
If an incoming call is presented while you configure information in the Services menu, the
phone rings. However, the display does not update with the caller ID, and the programming
text is not disturbed.
While you are in the Services menu you cannot dial digits but you can use the programmable
line keys, such as Redial (double-press a line key) and Auto dial key to make a call. However,
the display does not update with the dialed digits or Caller ID.
Services key Press the Services key twice to access the Local Tools menu.
The following items appear in the Local Tools menu:
• 1. Preferences
• 2. Local Diagnostics
• 3. Network Configuration
• 4. Lock Menu
If you are prompted to enter a password when you double-press
the Services key, password protection is enabled. For more
information about password protection and the Local Tools
menu, see Local Tools menu on page 415.
To make a selection, press the number associated with the menu
item, or use the navigation keys to scroll through the menu
items. Press the Enter key to select the highlighted menu item.
Press the Cancel key to exit from any menu or menu item.
For information about configuring the Local Tools menu, see Local Tools menu on
page 415.
Features
The Avaya 1220 IP Deskphone supports the following telephony features:
• four programmable line (DN)/feature keys (self-labeled)
• four context-sensitive soft keys (self-labeled)
Functions for the context-sensitive soft keys are configured in LD 11.
• volume control bar to adjust ringer, speaker, handset, and headset volume
• ability to change the programmable line (DN)/feature key labels
• six specialized feature keys
- Quit
- Directory
- Message/Inbox
- Redial (Outbox)
- Services
- Conference
• six call-processing fixed keys:
- Mute
- Handsfree
- Goodbye
- Applications
- Headset
- Hold
• Support for the G.722 codec for wideband audio — requires a user-supplied wideband
handset or headset. Wideband audio is not supported on the speakerphone.
For more information about IP Phone features, see Features on page 319.
Display characteristics
An Avaya 1220 IP Deskphone has three major display areas:
• Programmable line (DN)/feature key label display on page 90
• Information line display on page 90
• Soft key label display on page 91
Figure 16: Avaya 1220 IP Deskphone display areas on page 90 shows these three display
areas.
Caution:
Do not use any liquids or powders on the Avaya 1220 IP Deskphone. If you use anything
other than a soft, dry cloth, you can contaminate IP Phone components and cause premature
failure.
• user-entered digits
• date and time information (if the IP Deskphone is in an idle state) or Call Timer (can be
enabled on the Prime DN if provisioned in the Telephone options menu)
The information in the display area changes, according to the call-processing state and active
features.
Because the Avaya 1220 IP Deskphone only has a one-line information display area, you are
prompted to scroll through any additional lines of information.
During an incoming call, only the Directory Number (DN) displays if the caller name is greater
than 9 characters. Press the flashing arrow to display the caller name.
Package components
You must order the global power supply separately if local power using the global power supply
is required. IP Deskphones include integrated support for a number of Power over LAN (PoL)
options, including support for IEEE 802.3af standard power.
Table 15: Package components on page 91 lists the Avaya 1220 IP Deskphone package
components.
Table 15: Package components
For more information about previous versions of the IP Phone, contact Avaya.
Caution:
Ensure that the protective rubber cap on the Accessory Expansion Module (AEM) port is in
place when the port is not in use. An improper connector can cause damage to the IP
Phone.
First-time installation
You must first install an IP telephony node with the Communication Server. For information
about installing an IP telephony node, see Avaya Signaling Server IP Line Applications
Fundamentals, NN43001-125.
Caution:
Do not plug your Avaya 1220 IP Deskphone into an ISDN connection. Severe damage can
result.
a. Align the bottom tabs on the foot stand with the position 1 slots or the
position 2 slots on the back of your IP Phone. In position 1, the IP Phone
sits at a 25-degree angle. In position 2, the IP Phone sits at a 55-degree
angle.
b. Press the footstand into the slots until it snaps into place.
2. Connect the handset:
a. Plug the end of the handset cord with the short straight section into the
handset.
b. Plug the other end of the handset cord with the long straight section into
the handset jack marked with the handset symbol on the back of the IP
Phone.
c. Thread the cord through the channel in the footstand (if installed) so that
it exits on the side of the foot stand (optional).
3. Connect the headset (optional):
a. Plug the headset cord into the headset jack on the back of the IP Phone
marked with the headset symbol.
b. Thread the cord through the channel in the side of the foot stand.
c. Set up the headset according to the instructions included with the
headset.
4. Connect the global power supply (optional).
The Avaya 1220 IP Deskphone supports both AC power and Power over LAN
options, including IEEE 802.3af Power Classification 2. To use PoE, where power
is delivered over the CAT5-e cable, the LAN must support PoE, and the global power
supply is not required. To use local AC power, you can order the optional global
power supply separately.
Warning:
Use your Avaya 1220 IP Deskphone with the approved Avaya global power
supply (model number NTYS17xxE6).
The Avaya 1220 IP Deskphone supports both AC power and PoL options,
including IEEE 802.3af Power Classification 2.
a. Connect the Direct Current (DC) barrel connector to the power jack on
the back of the IP Phone.
b. Thread the cable through the channel in the foot stand to secure the
cable.
c. Plug the country-specific IEC cable into the global power supply, and
then plug the global power supply into the nearest AC power outlet.
5. Install the Ethernet cable. Connect one end of the supplied Ethernet cable to the
back of your phone using the CAT5-e connector (LAN Ethernet port), and thread
the network cable through the channel in the footstand.
6. Connect the other end of the cable to your LAN Ethernet connection. The LAN LED
on the back of the IP Phone lights when a LAN connection is established.
7. If you connect your PC through the phone, a second CAT5-e cable is required. Only
one cable is included with the Avaya 1220 IP Deskphone package. Install the
Ethernet cable connecting the PC to the phone (optional). Connect one end of the
PC Ethernet cable to your phone using the CAT5-e connector (PC Ethernet port),
and thread it through channel in the footstand. Connect the other end to the LAN
connector on the back of your PC.
Startup sequence
When you connect an Avaya 1220 IP Deskphone to the network, it must perform a startup
sequence. The elements of the startup sequence include
• obtaining network access (if supported by the network infrastructure)
• obtaining VLAN ID (if supported by the network infrastructure)
• obtaining the IP parameters
• obtaining the provisioning parameters
• connecting to the Call Server
The IP Phone is configured for automatic provisioning by default. For more information about
provisioning the IP Phone automatically, see Provisioning the IP Phones on page 443.
You can manually configure all or some parameters. For information about manually
provisioning the IP Phone, see Manual provisioning of Avaya 1110 IP Deskphone and Avaya
1200 Series IP Deskphones on page 493.
For more information, see Avaya Converging the Data Network with VoIP Fundamentals,
NN43001-260.
Redeploying the TN of an existing Avaya 1220 IP Deskphone
1. Repower the Avaya 1220 IP Deskphone.
During the reboot sequence of a previously-configured IP Phone, the Avaya 1220
IP Deskphone displays the existing node number for approximately 5 seconds.
2. If you configure the node password to NULL, choose one of the following:
a. Disable the password.
b. Set the password as nonNULL.
3. Press OK when the node number displays.
If Then
you configure the node password to a password screen displays. Go to 4 on
NULL page 98.
the node password is disabled a TN screen displays. Go to 5 on
page 98.
3. Follow Configuring the Avaya 1220 IP Deskphone on page 93 to install the Avaya
1220 IP Deskphone. To configure the IP Phone, see Manual provisioning of Avaya
1110 IP Deskphone and Avaya 1200 Series IP Deskphones on page 493.
4. Enter the same TN and node number as the Avaya 1220 IP Deskphone you
replaced. The Call Server associates the new Avaya 1220 IP Deskphone with the
existing TN.
Contents
This section contains the following topics:
• Introduction on page 101
• Description on page 102
• Components and functions on page 103
• Features on page 106
• Display characteristics on page 107
• Package components on page 109
• Installation and configuration on page 110
• Redeploying an Avaya 1230 IP Deskphone on page 115
• Replacing an Avaya 1230 IP Deskphone on page 116
• Removing an Avaya 1230 IP Deskphone from service on page 116
Introduction
This section explains how to install and maintain the Avaya 1230 IP Deskphone. For
information about using the Avaya 1230 IP Deskphone, see the Avaya 1230 IP Deskphone
User Guide, NN43142-101.
This section contains the following procedures:
• Configuring the Avaya 1230 IP Deskphone on page 111
• Connecting the components on page 112
• Redeploying the TN of an existing Avaya 1230 IP Deskphone on page 115.
• Replacing an Avaya 1230 IP Deskphone on page 116.
• Removing an Avaya 1230 IP Deskphone from service on page 116.
If power to the phone is interrupted after you install and configure an IP phone, you are not
required to reenter the IP Parameters, Node Numbers, or Terminal Number (TN). There is also
no need to again acquire the firmware.
Description
The Avaya 1230 IP Deskphone uses the customer IP data network to communicate with the
Avaya Communication Server 1000 (Avaya CS 1000). The Avaya 1230 IP Deskphone
translates voice into data packets for transport using Internet Protocol. Use a Dynamic Host
Configuration Protocol (DHCP) server to provide information that you can use for the Avaya
1230 IP Deskphone network and Avaya CS 1000 connections.
Figure 18: Avaya 1230 IP Deskphone on page 102 shows the Avaya 1230 IP Deskphone.
Key Function
Handsfree Press the Handsfree key to activate handsfree mode.
The Handsfree light emitting diode (LED) indicator, located on
the Handsfree key, lights to indicate that the headset is in use.
Programmable line (DN)/ Programmable line (Directory Number [DN]/feature keys (self-
feature keys (self-labeled) labeled) are configured for various features on the IP Phone.
One must be the prime DN key.
A steady icon beside a line (DN) key indicates the line is active.
A flashing icon indicates the line is on hold. After a call arrives
on a DN key, which is not on the currently displayed page of
keys, the IP Phone automatically moves to the page with the
active key.
A steady icon beside a feature key indicates the feature is
active. A flashing icon indicates the feature is being
programmed. After a call arrives on a feature key, which is not
on the currently displayed page of keys, the IP Phone
automatically moves to the page with the active key.
These keys also function as line (DN) keys. Press the Left or
Right arrow keys to access the second page of feature keys.
This feature is called Second Page functionality.
Visual Alerter/Message The red Visual Alerter/Message Waiting indicator LED is
Waiting indicator located at the top center of the phone. The indicator lights
steadily when a message is waiting and flashes during an
incoming call.
Key Function
Context-sensitive soft Context-sensitive soft keys are below the LCD. The soft key
keys (self-labeled) label is dynamic and depends on the active feature. The label
length is a maximum of six characters.
A triangle before a key label indicates that the key is active.
Navigation keys Use the Navigation keys to scroll through menus and lists that
appear on the LCD screen. The Navigation keys to move up,
down, left, and right.
Use Up and Down keys to scroll up and down in lists, and the
Left and Right keys to position the cursor. You can also use the
Left and Right keys to select editable fields that appear on the
phone. Press the Right key to select the field below the current
position, or press the Left key to select the field above the
current position.
Enter Press the Enter key, at the center of the Navigation key cluster,
to confirm menu selections. You can also use the Enter key
instead of the Select soft key.
Message (Inbox) Press the Message (Inbox) key to access your voice mailbox
when the message waiting indicator flashes.
Redial (Outbox) Press the Redial (Outbox) key to access the Redial list.
Conference Press the Conference key to initiate conference.
Directory Press the Directory key to access Directory services.
Quit Press the Quit key to end an active application.
Pressing the Quit key does not affect the status of the calls
currently on your IP Phone.
Applications Press the Applications key to access external server
applications, such as Avaya Application Server.
Goodbye Press the Goodbye key to terminate an active call.
Hold Press the Hold key to place an active call on hold. Tap the
flashing line (DN) key to return to the caller on hold.
Headset Press the Headset key to answer a call using the headset or to
switch a call from the handset or handsfree to the headset.
The Headset LED indicator, located on the Headset key, lights
to indicate that the headset is in use.
Mute Press the Mute key to listen to the calling party without
transmitting voice from your phone. Press the Mute key again
to return to a two-way conversation. Mute key functionality
applies to handsfree, handset, and headset modes.
After you mute the transmission path, the Mute indicator LED,
embedded in the Mute key, flashes.
Volume control buttons Use the Volume control buttons to adjust the volume of the
ringer, handset, headset, speaker, and Handsfree features.
Key Function
Press the upper button to increase the volume, and press the
lower button to decrease the volume.
Handsfree key Press the Handsfree key to activate the Handsfree feature.
The LED lights to indicate when handsfree is active.
Services menu
Table 17: Services menu on page 105 shows the Services menu.
Table 17: Services menu
Services key Press the Services key to access the following items:
• Telephone Options
- Volume Adjustment
- Contrast Adjustment
- Language
- Date/Time Format
- Display diagnostics
- Local Dialpad Tone
- Set Info
- Ring type
- Change Feature key label
- Call Timer
- On-hook Default Path
- Live Dial Pad
- Normal Mode Indication
- Caller ID display order
• Password Administration
• Virtual Office Login and Virtual Office Logout (if Virtual Office is
configured)
• Test Local Mode and Resume Local Mode (if Branch Office is
configured)
You can customize the IP Phone features to meet user requirements. For
more information, see the Avaya 1230 IP Deskphone User Guide,
NN43142-101.
To access network diagnostic utilities, double-press the Services key. Press 2 2 on the
dialpad to access the Network Diagnostic Tools menu or use the Up or Down navigation
keys to scroll and highlight Network Diagnostic Tools option. For more information about
network diagnostic utilities, see IP Phone diagnostic utilities on page 561.
If an incoming call is presented while you configure information in the Services menu, the
phone rings. However, the display does not update with the caller ID, and the programming
text is not disturbed.
While you are in the Services menu you cannot dial digits but you can use the programmable
line keys, such as Redial (double-press a line key) and Auto dial key to make a call. However,
the display does not update with the dialed digits or Caller ID.
Services key Press the Services key twice to access the Local Tools menu. The
following items appear in the Local Tools menu:
• 1. Preferences
• 2. Local Diagnostics
• 3. Network Configuration
• 4. Lock Menu
If you are prompted to enter a password when you double-press the
Services key, password protection is enabled. For more information about
password protection and the Local Tools menu, see Local Tools menu on
page 415.
To make a selection, press the number associated with the menu item, or
use the navigation keys to scroll through the menu items. Press the Enter
key to select the highlighted menu item.
Press the Cancel key to exit from any menu or menu item.
Features
The Avaya 1230 IP Deskphone supports the following telephony features:
• 20 programmable line (DN)/feature keys (self-labeled) on two pages
Use the Left or Right key to access the second page of DNs or features.
• four context-sensitive soft keys (self-labeled)
Functions for the context-sensitive soft keys are configured in LD 11.
• volume control bar to adjust ringer, speaker, handset, and headset volume
• Call Duration Timer
• ability to change the programmable line (DN)/feature key labels
• seven specialized feature keys
- Quit
- Directory
- Message/Inbox
- Redial (Outbox)
- Services
- Conference
- Expand
• five call-processing fixed keys:
- Mute
- Handsfree
- Goodbye
- Headset
- Hold
• Support for the G.722 codec for wideband audio — requires a user-supplied wideband
handset or headset. Wideband audio is not supported on the speakerphone.
For more information about IP Phone features, see Features on page 319.
Display characteristics
An Avaya 1230 IP Deskphone has three major display areas:
• Programmable line (DN)/feature key label display on page 108
• Information line display on page 109
• Soft key label display on page 109
Figure 19: Avaya 1230 IP Deskphone display areas on page 108 shows these three display
areas.
Caution:
Do not use any liquids or powders on the Avaya 1230 IP Deskphone. If you use anything
other than a soft, dry cloth, you can contaminate IP Phone components and cause premature
failure.
Package components
You must order the global power supply separately if local power using the global power supply
is required. IP Deskphones include integrated support for a number of Power over LAN (PoL)
options, including support for IEEE 802.3af standard power.
Table 19: Package components on page 110 lists the Avaya 1230 IP Deskphone package
components.
For more information about previous versions of the IP Phone, contact Avaya.
Caution:
Ensure that the protective rubber cap on the Accessory Expansion Module (AEM) port is in
place when the port is not in use. An improper connector can cause damage to the IP
Phone.
First-time installation
You must first install an IP telephony node with the Communication Server. For information
about installing an IP telephony node, see Avaya Signaling Server IP Line Applications
Fundamentals, NN43001-125.
Caution:
Do not plug your Avaya 1230 IP Deskphone into an ISDN connection. Severe damage can
result.
a. Align the bottom tabs on the foot stand with the position 1 slots or the
position 2 slots on the back of your IP Phone. In position 1 the IP Phone
Warning:
Use your Avaya 1230 IP Deskphone with the approved Avaya global power
supply (model number NTYS17xxE6).
Avaya 1230 IP Deskphone supports both AC power and PoL options, including
IEEE 802.3af Power Classification 2 .
a. Connect the Direct Current (DC) barrel connector to the power jack on
the back of the IP Phone.
b. Thread the cable through the channel in the footstand to secure the
cable.
c. Plug the country-specific IEC cable into the global power supply, and
then plug the global power supply into the nearest AC power outlet.
5. Install the Ethernet cable. Connect one end of the supplied Ethernet cable to the
back of your phone using the CAT5-e connector (LAN Ethernet port), and thread
the network cable through the channel in the footstand.
6. Connect the other end of the cable to your LAN Ethernet connection. The LAN LED
on the back of the IP Phone lights when a LAN connection is established.
7. If you connect your PC through the phone, a second CAT5-e cable is required. Only
one cable is included with the Avaya 1230 IP Deskphone package. Install the
Ethernet cable connecting the PC to the phone (optional). Connect one end of the
PC Ethernet cable to your phone using the CAT5-e connector (PC Ethernet port),
and thread it through channel in the footstand. Connect the other end to the LAN
connector on the back of your PC.
The LAN Ethernet port supports Auto-Media Dependent Interface Crossover
(MDIX). Auto-MDIX is supported only when the Ethernet port is configured for
autonegotiation. The PC Port does not support Auto-MDIX.
8. Wall mount the Avaya 1230 IP Deskphone (optional):
a. Remove the footstand.
b. Ensure all cables are properly routed and the IP Phone is functioning.
c. Make small marks on the wall where you want to align each of the two
keyhole slots.
d. Insert the screws (not provided), so that they protrude slightly from the
wall.
e. Align the keyholes on the back of the IP Phone with the screws in the
wall.
f. Slide the IP Phone down on the screws to secure the IP Phone in
position.
When you complete the IP Phone connection, you must connect the phone to the network.
See Dynamic Host Configuration Protocol on page 373.
Startup sequence
When you connect an Avaya 1230 IP Deskphone to the network, it must perform a startup
sequence. The elements of the startup sequence include
• obtaining network access (if supported by the network infrastructure)
• obtaining VLAN ID (if supported by the network infrastructure)
• obtaining the IP parameters
• obtaining the provisioning parameters
• connecting to the Call Server
The IP Phone is configured for automatic provisioning by default. For more information about
provisioning the IP Phone automatically, see Provisioning the IP Phones on page 443.
You can manually configure all or some parameters. For information about manually
provisioning the IP Phone, see Manual provisioning of Avaya 1110 IP Deskphone and Avaya
1200 Series IP Deskphones on page 493.
If Then
you configure the node password to a password screen displays. Go to 4 on
NULL page 115.
the node password is disabled a TN screen displays. Go to 5 on
page 115.
Contents
This section contains the following topics:
• Description on page 117
• Features on page 122
• Display characteristics on page 122
• Configuration on page 122
• Installation on page 124
• Avaya 1200 Series LCD Expansion Module startup initialization on page 125
• Operating parameters on page 126
• Services key operation on page 128
• Firmware on page 130
Description
The Avaya 1200 Series LCD Expansion Module (12-key self-labeling) is supported on the
following IP Phones
• Avaya 1220 IP Deskphone
• Avaya 1230 IP Deskphone
Avaya Communication Server 1000 (Avaya CS 1000) does not support the Avaya 1200 Series
LCD Expansion Module on the Avaya 1210 IP Deskphone.
The LCD Expansion Module is classified as KEM 4 in the class of service.
The LCD Expansion Module is a hardware component that connects to the IP Phones and
provides additional line appearances and feature keys.
The IP Phones support up to four LCD Expansion Modules. With four LCD Expansion Modules,
the IP Phones provide up to 48 additional line feature keys.
The Avaya 1230 IP Deskphone can also support up to 48 additional line/feature keys using
the Second Page functionality with one or more LCD Expansion Modules attached. The
Second Page functionality works across both the IP Phone and the LCD Expansion Module.
Press the Left or Right arrow keys to view the second page of feature keys to appear both on
the IP Phone feature keys and the LCD Expansion Module keys. You cannot switch the pages
on the IP Phone and on the LCD Expansion Module separately.
The Avaya 1220 IP Deskphone does not support Second Page functionality.
Table 20: Number of keys provided by Avaya 1200 Series LCD Expansion Module
Key numbers for the LCD Expansion Module are consecutive starting from 32 up to 79,
depending on the number of LCD Expansion Modules configured. The key numbers are
grouped in four logical pages of 12 keys.
Table 21: Key and page numbering on page 118 shows the key and page number for various
LCD Expansion Module configurations.
Table 21: Key and page numbering
Features
The LCD Expansion Module provides the following features
• 12 self-labeled line programmable feature keys provide up to 48 additional self-labeled
line programmable feature keys.
• Second Page functionality for one or two LCD Expansion Modules on an Avaya 1230 IP
Deskphone.
• A desk-mount bracket and structural base plate connects the LCD Expansion Module to
an IP Phone or to another LCD Expansion Module.
• IP Phone and LCD Expansion Module combinations can be wall-mounted using the wall
mount template provided.
Display characteristics
The LCD Expansion Module has the following display characteristics
• LCD display area—Each of the 12 physical keys on the LCD Expansion Module provides
a 9-character display label beside the 12 self-labeled line/programmable feature keys.
This label is configured automatically. You can edit the label using the controls on the IP
Phone.
• adjustable display and contrast settings—Use the Contrast Adjustment option in the
Telephone Options menu on the IP Phone to adjust the display and contrast settings. Any
contrast changes you make on the IP Phone affects the LCD Expansion Module. The
LCD Expansion Module and IP Phone do not have separate contrast adjustments.
• backlight—The local 48 V power supply is required to operate the backlight on the LCD
Expansion Module. You can use either the local 48 V power supply or Power over Ethernet
(PoE) to operate all other LCD Expansion Module functionality.
Configuration
Use LD 11 to configure the Avaya 1200 Series LCD Expansion Module.
Table 22: LD 11—Configure the Avaya 1200 Series LCD Expansion Module
Installation
The LCD Expansion Module mounts on the right side of the IP Phone. The LCD Expansion
Module snaps into the receptacle on the back of the IP Phone using the desk-mount bracket
and structural base plate supplied with the LCD Expansion Module.
The LCD Expansion Module connects to the IP Phone using the Accessory Expansion Module
(AEM) port on the IP Phone.
Use Connecting the Avaya 1200 Series LCD Expansion Module to the IP Phone on page 124
to connect the LCD Expansion Module.
Caution:
Damage to Equipment
To avoid damaging the equipment, remove the power (PoE cable, or local power) from the
IP Phone before connecting the LCD Expansion Module.
Connecting the Avaya 1200 Series LCD Expansion Module to the IP Phone
1. Remove the IP Phone from the stand by pulling the IP Phone away from the
stand.
2. Remove the rubber cap from the AEM port.
3. Attach the ribbon cable from the LCD Expansion Module to the IP Phone and the
AEM port.
4. If connecting a second, third, or fourth LCD Expansion Module, repeat steps 2 to
4.
The second LCD Expansion Module is attached to the right side of the first LCD
Expansion Module. The third LCD Expansion Module is attached to the right side
of the second LCD Expansion Module. The fourth LCD Expansion Module is
attached to the right side of the third LCD Expansion Module.
5. Attach the IP Phone stand and the LCD Expansion Module stand, if removed. Adjust
each LCD Expansion Module stand to the same angle as the IP Phone.
6. Reconnect the local power or PoE cable to the Avaya 1200 Series IP
Deskphones.
The LCD Expansion Module powers up. The LCD Expansion Module uses the
electrical connection of the Avaya 1220 IP Deskphone or Avaya 1230 IP Deskphone
for power. It does not have its own power source.
Phase Description
1 LCD Expansion Module The self-test confirms the operation of the LCD
performs self-test Expansion Module local memory, CPU, and other
circuitry. While undergoing this self-test, the LCD
Expansion Module display lights up.
If the LCD Expansion Module display does not light up,
or lights up and then goes blank, or fails to begin
flashing, check that the LCD Expansion Module is
correctly installed and configured.
2 LCD Expansion Module The LCD Expansion Module display flashes until it
establishes communication establishes communication with the IP Phone.
with the IP Phone If the LCD Expansion Module display does not stop
flashing, communication is not established with the IP
Phone. Check that the LCD Expansion Module is
correctly installed and configured.
The LCD Expansion Module contains pre-installed
firmware and cannot be upgraded from the phone or
from the CS 1000.
3 LCD Expansion Module The key labels download to the LCD Expansion
downloads key maps Module. During the download, the display is blank.
After the three phases complete successfully, you are ready to use the additional self-labeled
line programmable feature keys on the LCD Expansion Module.
If you have a second, third, or fourth LCD Expansion Module installed on your IP Phone, the
one to the immediate right of the IP Phone must be functional so that subsequent LCD
Expansion Module to work. This is necessary because the second LCD Expansion Module
receives its power and communicates with the IP Phone through the first LCD Expansion
Module; and the third LCD Expansion Module receives its power and communicates with the
IP Phone through the second LCD Expansion Module; and the fourth LCD Expansion Module
receives its power and communicates with the IP Phone through the third LCD Expansion
Module.
Operating parameters
If the LCD Expansion Module does not respond, and you configure lines or features on keys
32 to 79, calls can be directed to those keys which you cannot access. In this case, the IP
Phone rings, but the call cannot be answered. The incoming call receives Call Forward No
Answer (CFNA) treatment.
keys 44 to 55 to the second page. The third and fourth LCD Expansion Modules do not have
keys assigned until they are configured in LD 11. An error message alerts the administrator
that the hardware configuration does not match the administered configuration.
If you configure two LCD Expansion Modules in LD 11 but only one LCD Expansion Module
responds, the TPS assigns keys 32 to 55 to the single LCD Expansion Module (using the
Second Page functionality). An error message alerts the administrator that the hardware
configuration does not match the administered configuration. When a second LCD Expansion
Module is detected, the TPS changes the key assignments to display across both LCD
Expansion Modules.
If you configure two LCD Expansion Modules in LD 11 but three LCD Expansion Modules
respond, the TPS assigns the keys 32 to 55 to the first two LCD Expansion Modules. The third
LCD Expansion Module does not have keys assigned until it is configured in LD 11. An error
message alerts the administrator that the hardware configuration does not match the
administered configuration.
If you configure two LCD Expansion Modules in LD 11 but four LCD Expansion Modules
respond, the TPS assigns the keys 32 to 55 to the first two LCD Expansion Modules. The fourth
LCD Expansion Module does not have keys assigned until it is configured in LD 11. An error
message alerts the administrator that the hardware configuration does not match the
administered configuration.
If you configure three LCD Expansion Modules but only one LCD Expansion Module responds,
the TPS assigns the keys 32 to 55 to the single LCD Expansion Module (using the Second
Page functionality). When a second then the third LCD Expansion Module is detected, the TPS
changes the key assignments to display across all three LCD Expansion Modules.
If you configure three Expansion Modules in LD 11 but two LCD Expansion Modules respond,
the TPS assigns keys 32 to 67 to the first two LCD Expansion Modules. An error message
alerts the administrator that the hardware configuration does not match the administered
configuration. When a third LCD Expansion Module is detected, the TPS changes the key
assignments to display across all three LCD Expansion Modules.
If you configure three LCD Expansion Modules in LD 11 but four LCD Expansion Modules
respond, the TPS assigns keys 32 to 67 to the first three LCD Expansion Modules. The fourth
LCD Expansion Module does not have keys assigned until it is configured in LD 11. An error
message alerts the administrator that the hardware configuration does not match the
administered configuration.
If you configure four LCD Expansion Modules but only one LCD Expansion Module responds,
the TPS assigns the keys 32 to 55 to the single LCD Expansion Module (using the Second
Page functionality). When a second, third, and fourth LCD Expansion Modules are detected,
the TPS changes the key assignments to display across all four LCD Expansion Modules.
If you configure four LCD Expansion Modules in LD 11 but two LCD Expansion Modules
respond, the TPS assigns keys 32 to 79 to the first two LCD Expansion Modules. An error
message alerts the administrator that the hardware configuration does not match the
administered configuration. When a third LCD Expansion Module is detected, the TPS changes
the key assignments to display across all three LCD Expansion Modules.
Note:
There are two diagnostic modes. In one mode, you can answer an incoming call. In the other
mode, you cannot answer the call.
Enter the diagnostic mode and be able to answer:
1. Press the Services key.
2. Select Telephone Options.
3. Select Display diagnostics.
4. Answer the call by pressing the DN/feature key, handsfree key, or headset key, or
by picking up the handset.
Enter the diagnostic mode and not be able to answer:
1. Press the Mute key.
2. Press the navigation keys: UP, DOWN, UP, DOWN, UP.
3. Press the Mute key.
4. Press the 9 key.
Note:
The display area remains in diagnostic mode until either you exit the diagnostic mode, or
the idle timeout clears the mode. Once cleared, the normal display for the current state of
the IP Phone is displayed.
For more information about the Services menu, see Services menu on page 87 for the Avaya
1220 IP Deskphone or Services menu on page 105 for the Avaya 1230 IP Deskphone.
Display diagnostics
Use the Up or Down navigation keys to scroll the Display diagnostics menu to access the
following diagnostic operations
• Initial screen on page 129
• Full contrast on page 129
• LED test on page 129
• Character test on page 129
Initial screen
Instructions appear on the display area of the IP Phone and the LCD Expansion Module. The
DN feature key display areas are blank.
Full contrast
The IP Phone and the LCD Expansion Module display areas are set to maximum (dark)
contrast, including the DN feature key areas. All LEDs are off.
LED test
The IP Phone and the LCD Expansion Module LEDs are configured to on. The display area is
clear, including the DN feature key display areas. The context label displays "Display diag".
Character test
The IP Phone and the LCD Expansion Module LEDs are configured to off. The Latin characters
display across all writable areas of the display, including the DN feature key display areas. The
telephone on-hook icon displays for all DN feature keys.
Table 24: Display diagnostic operation on page 129 shows the display diagnostic operation
on the IP Phones and the LCD Expansion Module.
Table 24: Display diagnostic operation
Set Info
The Set Info menu displays the firmware version for the IP Phone and any attached LCD
Expansion Module. The attached LCD Expansion Modules are identified as KEM1, KEM2,
KEM3, and KEM4. KEM1 is the closest to the IP Phone. The KEM identifies the firmware as
a three character string; the TPS displays the firmware in an n.nn format.
Use the Up or Down navigation keys to scroll the list to display the firmware for each attached
LCD Expansion Module. The firmware version appears even if the LCD Expansion Module is
not configured in LD 11. In this case, the LCD Expansion Module is identified in the display
area by an asterisk (*) after the KEM number (for example, KEM1*).
If a LCD Expansion Module is configured but does not respond, the firmware version displays
as <unavailable>.
Firmware
The LCD Expansion Module firmware is not downloadable. If the LCD Expansion Module
firmware must be upgraded or changed, the LCD Expansion Module must be replaced with a
new LCD Expansion Module containing the updated firmware.
Contents
This section contains the following topics:
• Introduction on page 131
• Description on page 132
• Components on page 135
• Display characteristics on page 138
• Licenses on page 146
• Key number assignments on page 161
• Minimum system requirements on page 162
• System components on page 163
• Before you begin on page 164
• First-time installation on page 165
• Installing or upgrading the Avaya 2050 IP Softphone on page 166
• Running the Avaya 2050 IP Softphone for the first time on page 189
• Redeploying the Avaya 2050 IP Softphone on page 189
• Removing an Avaya 2050 IP Softphone from service on page 190
• Removing the Avaya 2050 IP Softphone software on page 190
• Maintenance on page 190
Introduction
This section explains how to install and maintain the Avaya 2050 IP Softphone. For information
about using the Avaya 2050 IP Softphone, see Avaya 2050 IP Softphone User Guide,
NN43119-101.
Description
The Avaya 2050 IP Softphone is a Windows-based application that provides voice services for
Personal Computers (PC). The Avaya 2050 IP Softphone operates on a PC that runs one of
the following operating systems:
• Windows XP (32 bit)
• Windows Vista (32 bit and 64 bit)
• Windows 7 (32 bit and 64 bit)
Designed to work with IP-based phone systems, the Avaya 2050 IP Softphone provides Voice
Over IP (VoIP) services using a telephony server and an enterprise Local Area Network (LAN).
The VoIP application is comprised of the following components:
• Settings—used to configure the IP Softphone
• Avaya 2050 IP Softphone—the IP Softphone user interface
• Avaya 2050 IP Softphone QoS
Features
The Avaya 2050 IP Softphone supports the following features:
• 12 user-defined feature keys: six programmable line (DN)/feature keys and six lines/
features accessed by pressing the Shift key
• four context-sensitive soft keys that provide access to a maximum of nine features
For more information about context-sensitive soft keys, see Avaya Communication Server
1000 Features and Services Fundamentals, NN43001-106.
• four-line display
Important:
USec signaling encryption requires a Secure Multimedia Controller.
• UNIStim Security (USec) signaling encryption or UNIStim Security with Datagram
Transport Layer Security (DTLS)
Important:
USec signaling encryption requires a Secure Multimedia Controller. DTLS encryption
can coexist with the Secure Multimedia Controller; therefore, both types of encryption
can be simultaneously on a single system. For more information about security, see
Avaya Communication Server 1000 Security Management Fundamentals,
NN43001-604.
• Global IP Sound (GIPS) Voice Engine
• headset support (for example, Bluetooth® wireless technology and USB)
• client-side licensing
• quality monitoring
• programmable hot keys allow single-key access to user-definable features
• two supported input modes: Digit and Alpha
Native mode appears dimmed in the list because it is not supported. For more information
about Native mode, see Avaya 2050 IP Softphone User Guide, NN43119-101.
• macro functions available for programming long dialing patterns
• support for G.711 and G.729 codecs for operation at a variety of network connection
speeds
Additional features
The Avaya 2050 IP Softphone supports the following additional features:
• Call Duration Timer
• ability to change the feature key labels
• Corporate Directory
• Personal Directory
• Redial List
• Callers List
• Password Administration
• Virtual office
• Branch Office
• Call Recording
• Active Call Failover
• language support: English, French, Swedish, Danish, Norwegian, German, Dutch,
Traditional Chinese, Simplified Chinese, Japanese Kanji, Japanese Katakana, Korean,
Arabic, Greek, Hebrew, Portuguese, Czech, Finnish, Hungarian, Italian, Polish, Spanish,
Russian, Latvian, and Turkish
• Graphical External Application Server (GXAS)
• IP Client cookie mechanism (requires patch MPLR 24248 for Avaya Communication
Server 1000 Release 5.0 and earlier)
• Call Notification (requires patch MPLR 24100 for Avaya CS 1000 Release 5.0 and earlier)
• Call Notification pop up screen for incoming calls feature requires MPLR25221 for CS
1000 Release 4.50.88, MPLR24100 for CS 1000 Release 4.5 and CS 1000 Release 5.0,
MPLR24248 for CS 1000 Release 5.00.31, and CNDA and DNDA defined as CLS in LD
11. MPLR222796 is required to support UBS call pickup.
Note:
The expansion module and incoming call notification features are available only if they
are supported by the telephone system. Contact your system administrator to find out
if these features are available.
• Call Disconnect Notification
• drag and drop dialing
• Telephony Application Programming Interface (TAPI) 3
The Telephony Service Provider (TSP) supports basic telephony level functions only, such
as making and answering a call and ending an active call. The Avaya 2050 IP Softphone
Call Recording feature is not accessible from the TAPI feature.
• Expansion Module for Avaya 2050 IP Softphone
• network diagnostic utilities
For more information about Avaya 2050 IP Softphone features and the Avaya 2050 IP
Softphone Expansion Module, see Avaya 2050 IP Softphone User Guide, NN43119-101.
Language support
The Avaya 2050 IP Softphone is affected by the following language controls:
• Operating system language
• Avaya 2050 IP Softphone language selection—sets the language displayed in the help
screens and in the menus (select the Avaya 2050 IP Softphone language from the
Application menu or during installation)
Components
The Avaya 2050 IP Softphone supports the following main components:
• Call Control window
• Local Directory window
• Settings window
• System tray icon and menu
• third-party supported applications
• 2050.exe application
Table 25: Call Control window elements and functions on page 136 lists the elements and
functions of the Call Control window.
Table 25: Call Control window elements and functions
Element Function
Primary display The primary display area provides call information (for
example, Caller ID) and instructions for using certain
soft key features. In the idle state, only the date and
time are displayed.
Soft keys Four additional soft-labeled keys on the Avaya 2050
IP Softphone support a specific subset of the key
features.
Answer Click the Answer key to answer and make calls.
Hold Click the Hold key to place an active call on hold. The
feature key label for the line placed on hold displays a
flashing icon. Click the Line key to return to the call.
Release Click the Release key to end an active call.
Element Function
Line keys Six programmable line keys represent line
appearances, DN, or features.
Volume Use the volume keys to increase or decrease the
headset volume.
Shift/Outbox Click the Shift key to shift between two feature key
pages when a second feature key page exists.
Navigation arrows Use the navigation arrows to scroll through menus and
lists in the display area.
Send/Enter Press the Send/Enter key, at the center of the
Navigation key cluster, to confirm menu selections.
The Send/Enter key is only available on the 1140E Call
Control window.
Dialpad Click numbers on the dialpad to dial a number.
Speaker Press the Speaker key to answer and make calls
using the handsfree speaker.
Expand Click the Expand key to launch the GXAS applications
window.
Services Press the Services key to access the following items:
• Language
• Date/Time
• Set Info
• Call Log Options
• Ring type
• Call Timer
Element Function
Display characteristics
The Avaya 2050 IP Softphone provides the following display areas:
• information display
• soft key label display
• keypad dialing keys display
• feature keys display
Info line
The Info Line is the first (top) line of display text. The left 10-character area shows the Call
Server type. The right part of the Info Line shows the current time and date.
Info window
The Info Window display area that shows prompts and information about calls. During a call
the information area is used to display dialed digits, calling line ID, called party name,
application-specific information, and various messages such as Release and Try Again.
When the information exceeds 3 x 24 characters, a scroll icon tells the user to press the scroll
keys to view the second line of the display.
System Tray
The System Tray provides fast access to most of the Avaya 2050 IP Softphone functionality.
The user can make, answer, and manage a call, as well as access macros and features from
the System Tray without opening the Call Control window.
Registration
When you add an Avaya 2050 IP Softphone to the network, depending on configuration, the
Avaya 2050 IP Softphone can connect to a predefined IP address or can request an IP address
from a DHCP server. The Avaya 2050 IP Softphone then contacts the Connect Server, which
instructs the Avaya 2050 IP Softphone to display a message on its display screen requesting
the customer node number and TN.
After you enter this information, the Avaya 2050 IP Softphone contacts the Node Master, which
selects a TPS with sufficient capacity to register the Avaya 2050 IP Softphone. The Avaya
2050 IP Softphone contacts the chosen TPS and, if the Avaya 2050 IP Softphone is valid,
registers it with the system. The registration information saves to the Avaya 2050 IP
Softphone.
GIPS
GIPS provides the following abilities
• voice encoding and decoding
• sound devices handling
• network voice data flow processing
• voice quality improvement
• Dual-tone Multifrequency
• Telchemy VQMon library
For more information about configurable settings in the Sound Settings tab, see Avaya 2050
IP Softphone User Guide, NN43119-101.
Voice quality
GIPS implements NetEQ, Echo Cancellation, and Noise Suppression features. NetEQ feature
is an integral part of all GIPS codecs. GIPS NetEq software compensates for up to 30% lost
packets in a LAN or WAN environment.
The GIPS Echo Cancellation and Noise Suppression features improve the quality of
conversations by removing echo and background noise.
You can enable or disable Echo Cancellation and Noise Suppression features in the Sound
Settings tab.
Dual-tone Multifrequency
GIPS implements Dual-tone Multifrequency (DTMF) tones playing and sends in accordance
to RFC 2833. DTMF supports event numbers from 1 to 16.
Telchemy VQMon
GIPS includes Telchemy VQMon library. The Telchemy VQMon library collects and provides
Voice Quality statistics information.
Echo cancellation
Echo can generate electrically when an impedance mismatch occurs, or can generate
acoustically by feedback from a speaker or ear piece to a microphone. Any echo that returns
to the Avaya 2050 IP Softphone is more noticeable to the listener because of the additional
delay the IP connection introduces.
The Voice Gateway Media Card includes echo cancelers as part of its function cancels echo
which the TDM side of the Media Gateway generates. Echo cancellers enable when audio
passes through the Voice Gateway Media Card.
Because the Avaya 2050 IP Softphone does not provide an echo canceller, a slight echo from
acoustic coupling on the headset can occur in some call situations.
Clock synchronization
Buffer underruns and overruns can occur since no sample clock is at the receiving end of an
IP audio stream synchronized to the transmitting clock. The buffer overruns and underruns are
corrected by two mechanisms, both of which apply to the IP Phones and the DSPs on the Voice
Gateway Media Card.
Jitter buffer
Use the default value sent from the TPS (the value configured in TM– [Avaya recommends
that you use the default value]) to configure the Avaya 2050 IP Softphone jitter buffer.
The jitter buffer has a desired size and a maximum allowable size. If the jitter buffer exceeds
its maximum allowable size, sufficient frames are discarded to reduce the contents of the jitter
buffer to the desired setting. If the jitter buffer underruns, frames are held in the jitter buffer
until it fills to the desired level. Both underrun and overrun result in a discontinuity in the
audio.
For codecs that support silence suppression, the jitter buffer is resynchronized at the beginning
of each talk spurt.
QoS
A combination of codec selection, jitter buffer and packet time, and the use of the DiffServ
Code Point (DSCP) of the network contributes to the end-to-end Quality of Service (QoS).
However, the 2050 IP Softphone is an application within the context of the PC operating
system, so the operating system has an effect on the end-to-end QoS for the 2050 IP
Softphone. Functionality, which is commonly handled in DSP hardware (such as the codec
packetization implementation from within the Voice Gateway Media Card) is implemented in
software for the 2050 IP Softphone. It runs as part of the application code on the PC CPU. If
the CPU is busy with other tasks, voice quality can be negatively affected.
The number of buffers used to buffer audio data between the application and PC audio
hardware device driver is adjustable from the Settings > Sound Devices window. Using fewer
buffers reduces the audio path delay but increases the chances of dropouts and choppy
speech, depending on the speed and utilization of the PC CPU.
This system-wide registry key setting affects other applications and operating system
components but is only effective if Windows QoS Packet Scheduler is installed.
Windows 7
For Windows 7 (Release 3.x and earlier), the Windows QoS Packet Scheduler is not installed
by default. You must configure Global QoS settings with the Group Policy Editor.
For information about installing and configuring Windows QoS Packet Scheduler in Windows
7, see Install Windows QoS Packet Scheduler in Windows 7 on page 172 and Configure
Windows Packet Scheduler in Windows 7 on page 175.
Windows XP
For Windows XP, the Windows QoS Packet Scheduler is installed by default and the
EnablePriorityBoost registry setting is created. The default setting is 1 (Enable QoS).
Windows XP requires a system-wide registry key to enable QoS capabilities. You must have
Administrator privileges to create or modify the following value:
HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/Qossp/
EnablePriorityBoost Value 0—do not enable QoS Value1—enable QoS
Windows 2000
For Windows 2000, the Windows QoS Packet Scheduler is not installed by default and the
EnablePriorityBoost registry setting is not created. For information about installing and
configuring Windows QoS Packet Scheduler in Windows 2000, see Install Windows QoS
Packet Scheduler in Windows 2000 and Windows XP on page 174 and Configure Windows
Packet Scheduler in Windows 2000 and Windows XP on page 180.
Windows 2000 (Release 3.x and earlier) requires a system-wide registry key to enable QoS
capabilities. You must have Administrator privileges to create or modify the following value:
HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/Qossp/
EnablePriorityBoost Value 0—do not enable QoS Value1—enable QoS
Verifying QoS settings
Trace utilities can be used to verify QoS settings. See Ethereal traces on page 145.
QoS settings
The IP Softphone Version 1 includes a QoS tab in the Configuration utility. You can enable or
disable 802.1Q/p settings. The QoS tab provides the following settings:
• Enable—sends 802.1Q/p whether it is supported by the network or not
• Disable—does not send 802.1Q/p whether it is supported by the network or not
• Automatic Detection—sends 802.1Q/p packet, which requires a response from the TPS.
If the TPS replies, 802.1Q.p is used. If the TPS does not reply, the same packet is sent
without 802.1Q/p. If the TPS replies, then 802.1Q/p is not used.
To prevent improper assignment of these settings, this tab is removed in IP Softphone Version
2. The 802.1Q p settings are automatically detected.
QoS is otherwise supported in Avaya 2050 IP Softphone Version 2 as it was in Avaya 2050 IP
Softphone Version 1.
Codec
The Avaya 2050 IP Softphone provides the following codecs:
• G.711 provides the highest quality (if the network facilities can handle the packet flow)
because there is no compression.
• G.729 is ranked best; it has 8:1 compression but no voice activity detection.
Frame size
The Avaya 2050 IP Softphone supports the following range of frame sizes
• G.711-64 A-law and µlaw: 10-960—10 ms increments
• G.729A: 10-960—10 ms frames
• G.729AB: 10-960—10 ms frames
i2050QosSvc.exe
i2050QosSvc.exe provides QoS tagging to outgoing 2050 IP packets. When the Avaya 2050
IP Softphone application opens a socket, the i2050QosSvc software monitors traffic destined
for the specified IP address and port. i2050QosSvc software sets DiffServ QoS priority bits.
802.1 p priority bits in the 802.1Q header can be set. 802.1Q headers must be enabled by the
Network Interface Card (NIC) or NIC driver. The i2050QosSvc does not fill in other fields in the
802.1Q header (for example, no values are assigned to the VLAN ID field).
Important:
VLAN ID
The default VLAN ID value in Windows is 0. This can be overwritten for Network Interface
Cards (NIC) that support 802,1Q. The 2050 processes do not assign values to the VLAN ID
field. This setting is documented with the NIC or the NIC driver.
The VLAN ID for an application must match the VLAN ID for the PC because the PC has
only one IP stack for each NIC. A second IP stack is required to assign a specific VLAN ID
tag for an application which is different than the PC tag.
You can use two different IP cards, each with different VLAN ID values on a single PC;
however, this can cause security gaps on the voice VLAN, which is normally a more secure
network than the data LAN.
DiffSERV (DSCP)
The Avaya 2050 IP Softphone uses DSCP settings assigned by the TPS. The Avaya 2050 IP
Softphone supports DSCP on Windows 2000 Professional, Windows XP, Windows Vista, and
Windows 7. For information about configuring DiffServ values, see Avaya Signaling Server IP
Line Applications Fundamentals, NN43001-125.
802.1p
For information about configuring 802.1p values, see Avaya Signaling Server IP Line
Applications Fundamentals, NN43001-125.
Ethereal traces
Current versions of Ethereal show 802.1Q headers, if they are present. 802.1Q must be
enabled on the NIC for the headers, which includes 802.1p to be captured.
GXAS
The Avaya 2050 IP Softphone Release 3.x supports GXAS, which enables the user to start
applications that are available on the GXAS server. You must manually configure the CSV file
on the GXAS server to support the Avaya 2050 IP Softphone. For more information, see Avaya
Application Gateway 1000/2000 Administration Guide, NN42360-600.
Licenses
The Avaya 2050 IP Softphone Release 3.x and later uses a licensing mechanism, which
eliminates the need to purchase a CD-ROM copy of the Avaya 2050 IP Softphone application
on a per-desktop basis. If the phone cannot obtain a license from one of the licensing schemes
then it cannot connect to a Call Server and an error message appears on the phone screen.
The IP Softphone Release 3.x supports a server-based license solution, which requires a
license server to reside on the network. For more information on adding a license server to
Avaya 2050 IP Softphone, see the Avaya 2050 IP Softphone User Guide, NN43119-101.
The Avaya 2050 IP Softphone Release 4.0 supports the server-based and node locked license
solutions. With the node locked solution the phone operates without a dedicated license server
as it uses the licensing file to obtain the required number of tokens. For more information about
the node locked license solution, see Node locked licensing on page 160.
For information about the licensing framework, see Licensing on page 557.
The following sections describe the licensing solutions for the Avaya 2050 IP Softphone
• Server-based licensing on page 146
• Node locked licensing on page 160
Server-based licensing
Avaya 2050 IP Softphone Release 3.x and later supports a server-based solution. The phone
requests a number of tokens from the license server and assigns them if the number of
requested tokens are available. These tokens are passed to the license server through a
license generated by the Keycode Retrieval System (KRS).
While the Avaya 2050 IP Softphone runs, it first goes through three licensing schemes before
it connects to the Call Server. After the phone obtains a license, it repeats the procedure at a
random interval. If the licensing scheme fails, then the Avaya 2050 IP Softphone disconnects
from the Call Server unless you are on an active call, in which case the phone does not
disconnect until the call ends. If the phone cannot obtain a license from one of the licensing
scheme,s then it cannot connect to a Call Server and an error message appears on the phone
screen.
The licensing schemes are as follows:
• Check out license on page 147
• Cached license on page 147
• Evaluation period on page 147
Cached license
After the Avaya 2050 IP Softphone successfully checks out a license from the License Server,
it records the license details in a secure location. You can refer to this license as a backup
license. The cached license is available for 5 days.
Evaluation period
After you install the Avaya 2050 IP Softphone, it can run without a license for a period of 30
days. After the expiration date passes, you must run the Avaya 2050 IP Softphone Settings
tool to specify a License Server. Otherwise, the phone cannot connect to the Call Server.
License restrictions
The following license restrictions apply to the Avaya 2050 IP Softphone Release 3.0.
• If at any time you rewind the system date by more than 24 hours, the Avaya 2050 IP
Softphone evaluation period license and cached license are both invalidated.
• Software reinstallation does not reset the license to provide another 30-day evaluation
period.
• After you receive a valid license, you cannot return to the evaluation license even if the
evaluation period has not expired.
• The Avaya 2050 IP Softphone requires a connection to the License Server, a cached
license, or time remaining for the evaluation period to place an emergency call.
• If you configure redundant license servers, the licenses sold are locked to the Fully
Qualified Domain Name (FQDN) of the license server host machine. If the host machine
fails, you can reconfigure a computer with the same host domain name to host the licenses
(license file). For information about configuring redundant license servers, see Server
Redundancy on page 153.
License types
The following two types of licenses exist:
• Upgrade licenses on page 148
• Normal R3 licenses on page 148
• Post-R3 licenses on page 148
Upgrade licenses
Avaya 2050 IP Softphone that upgrades from the Avaya 2050 IP Softphone V2 or lower
attempts to check out an Upgrade License before it checks out a Normal R3 license from the
License Server. In other words, if you upgrade your Avaya 2050 IP Softphone from a previous
release then you can use an upgrade license instead of a Normal R3 License.
If you upgrade your Avaya 2050 IP Softphone R3 to a later release, use Post-R3 licenses.
Normal R3 licenses
A Normal R3 License is a regular license that non-upgrade clients attempt to check out from
the server.
The distinction should be made when you request licenses from your distributor. If your site
has prior releases of the Avaya 2050 IP Softphone you can be eligible to purchase Upgrade
Licenses instead of Normal R3 Licenses.
Post-R3 licenses
Post-R3 (upgrade) licenses convert licenses from a major license version to a later version.
License Server
The License Server Manager and the vendor daemon make up the License Server system.
The License Server Manager is the main point of contact for FLEX-enabled applications, which
require license certificates. These applications then redirect to the appropriate vendor
daemon.
Note:
License Server must not be a member of a workgroup
The License Server contains Licenses certificates.
Because the License Server components are lightweight, you can install the components on
any machine, which runs one of the following operating systems
• Microsoft Windows 2000 (32 bit)
• Microsoft Windows 2000 Server
• Microsoft Windows XP (32 bit)
• Microsoft Windows 2003 Server
• Microsoft Windows Vista (32 and 64 bit)
• Windows 7 (32 and 64 bit)
The Licensing Server requires ports 27000 and 27001 to be accessible. You can modify the
TCP/IP port number of the License Server Manager (lmgrd) in the Server line. For information
about modifying the Server line, see License file on page 153.
Note:
License Server must not be a member of a workgroup
6. Choose the Installation Path of the target directory for the License Server
component files.
A Confirmation window appears.
7. Click Next.
A progress bar appears to show the progress of the installation.
8. To install the License Server as a Windows Service, select the "Install as a
service” checkbox.
9. Click Finish.
The window closes.
Important:
Before you can obtain a license, you must possess a valid Fully Qualified Domain Name
(FQDN), for example, yourlicenseserver1.yourcompany.com.
The Avaya Keycode Retrieval System (KRS) generates the keycode license file. You must
register for access to KRS. Go to HTTP://SUPPORT.AVAYA.COM/KRS to register to KRS.
Important:
6. To shut down your license server, go to Start > All Programs > Avaya > Avaya
2050 IP Softphone License Server > Manual Server > Shut Down License
Server.
7. Go to the directory on your PC where the License server software is located; for
example, C:\Program Files\Avaya\Avaya 2050 IP Softphone. Rename the file
counted.lic tocounted_old.lic.
8. Go to the directory where yourlicenseserver1.yourcompany.com.lic is located.
Move yourlicenseserver1.yourcompany.com.lic to the directory where the
License Server software is located; for example, C:\Program Files\Avaya\Avaya
2050 IP Softphone.
9. Rename yourlicenseserver1.yourcompany.com.lic to counted.lic.
10. Restart the License Server. Go to Start > All Programs > Avaya > Avaya 2050 IP
Softphone License Server > Manual Server > Restart License Server.
Verifying user licenses
1. Go to Start > All Programs > Accessories > Command Prompt to open the
Command Prompt window.
2. From the Command Prompt window, go to the directory on your PC where the
License server software is located; for example, C:\Program Files\Avaya\Avaya
2050 IP Softphone.
3. At the prompt, enter lmstat -A.
The number of user licenses and the number of licenses in use are displayed.
Manual server
If the server is run as "manual server” a console window appears on the desktop, which
displays the output of both the lmgrd.exe and avayaip.exe processes.
You can select one of the following options from Start > All Programs > Avaya > Avaya 2050
IP Softphone License Server > Manual Server.
• Restart Licensing Server
• Shut Down Licensing Server
• Start Up Licensing Server
Configure as a service
If the server is run as “server service”, the server can supply licenses even when you are not
logged on to the computer. You can observe the status of the service in the Windows Services
administrative tool. The output of the lmgrd.exe and avayaip.exe processes writes to a log file
called “ServiceLog.log” in the installation path of the licensing server.
You can select one of the following options from Start > All Programs > Avaya > Avaya 2050
IP Softphone License Server > Server Service.
• Install Licensing Server as a Service
• Uninstall Licensing Server Service
• Restart Licensing Server Service
Server Redundancy
Select a stable machine for server redundancy. When a server is no longer available (for
example, failure), the Site Administrator can rename the new server with the existing host
domain name and can then reinstall the licensing server software and the associated
counted.lic file. For information about installing the licensing server software, see Installing the
License Server on page 150.
License file
You can modify the following elements in the license file
• You can modify only the TCP/IP port number on the SERVER line
• You cannot modify the Host name SERVER line. A new keycode is required from Avaya
if you are changing the Host name.
The SERVER line specifies the host name and hostid of the license server system and the
TCP/IP port number of the license server manager (lmgrd).
The format of the SERVER line is: SERVER host hostid [port]
For more information, see Table 26: License file on page 153.
Table 26: License file
Field Description
host The system host name or IP address.
On Windows NT/2000/XP, ipconfig / all; on Windows
95/98/ME, winipcfg/all returns the host name.
Field Description
hostid The hostid generated by the Get Host ID command.
KRS requires the host ID in order to provision the server
system with valid licenses.
port TCP/IP port number to use. A valid number is any used port
number between 0 and 64000.
If you do not specify a TCP/IP port number, one of the default
ports in the range of 27000 to 27009 is used.
For information about port numbers, see Port numbers on page 651.
Troubleshooting
The section assumes you have installed the License Server on a PC in the customer’s network.
Avaya recommends you install the License Server as a Service. This ensures the server
supplies licenses even if you are not logged on to the computer. Install the Licensing Server
on a server that is always on.
You can use the lmtools.exe utility to manage the License Manager. It can be found in a
directory on your PC; for example, D:\Program Files\Avaya\Avaya 2050 IP Softphone
Licensing Server\lmtools.exe.
This section describes the following procedures:
• Checking the status of the server on page 155
• Verifying Config Services on page 155
• Viewing the ServiceLog.log file on page 156
• Viewing log files for Avaya 2050 IP Softphone clients on page 157
• Viewing System Settings on page 157
• Displaying License Server DNS information on page 157
• Verifying an Avaya 2050 IP Softphone registers with the License Server on page 158
• Validating connection to the License Server on page 159
• Releasing an unused license on the Avaya 2050 IP Softphone on page 160
If the total number of licenses do not match the number you purchased, ensure that
you have the latest license file installed. The KRS generates the keycode license
file. For more information, see Obtaining a valid license on page 151.
Verifying Config Services
1. Launch the lmtools.exe utility.
The LMTools Graphical User Interface (GUI) opens.
2. Click the Config Service tab.
3. Ensure the Start Server at Power Up and Use Services check boxes are selected.
See Figure 23: Config Services window on page 156.
Softphone does not function. See Figure 27: Avaya 2050 IP Softphone not registered with the
License Server on page 159.
Important:
Five days is the maximum time allowed before the Avaya 2050 IP Softphone becomes non-
functional.
Figure 27: Avaya 2050 IP Softphone not registered with the License Server
If the License Type field displays "Cached License", use the following steps to validate
connectivity to the Licensing Server.
Validating connection to the License Server
1. Go to Start > All Programs > Accessories > Command Prompt to open the
Command Prompt window.
2. From the Command Prompt window, enter Ping and the License Server IP
address.
See Figure 28: Successful Ping on page 159.
3. Validate License Server settings. Use one of the following options to open the
Settings window:
• From the Windows operating system:
- Select Start > Programs > Avaya > Avaya 2050 IP Softphone > Avaya
2050 IP Softphone Settings.
- Select Start > Control Panel > Avaya 2050 IP Softphone. (In Windows XP,
select Switch to Classic View to view the list of settings.)
• From the Avaya 2050 IP Softphone Call Control window:
- Click the Menu button and select File > Settings.
4. Select Server from the list in the left pane of the Settings window. Validate that the
correct IP address or host name is configured.
Also, check with the system administrator that the port used for the License Server is open
and is not blocked. If you are using a VPN connection, make sure it is connected and there
are no port restrictions that can block access to the Licensing Server.
When two or more licenses are being used by the Avaya 2050 IP Softphone, you can release
the unused licenses.
Releasing an unused license on the Avaya 2050 IP Softphone
1. Press Ctrl + Alt + Delete simultaneously on your keyboard.
The Window Security window opens.
2. Click Task Manager.
The Windows Task Manager window opens.
3. Select the Applications tab.
4. Select the i2050.exe application(s) that you want to release.
5. Click End Task.
For more information about node locked licensing, see Licensing on page 557.
Evaluation period
The evaluation period allows users to try out licensed features for 30 days before they purchase
the tokens. The timer does not start until the licensed feature is enabled. The evaluation period
ends when the license file, which contains enough tokens is loaded on the phone.
• For information about supported operating systems, see Avaya 2050 IP Softphone User
Guide, NN43119-101.
• Perform the software version upgrade for Avaya 2050 IP Softphone manually. The
technician must do this at the PC. The Voice Gateway Media Card does not download
any software to the Avaya 2050 IP Softphone.
• The Avaya 2050 IP Softphone does not have an ACD Supervisor headset jack. Agent
walkaway is supported with the Avaya Enhanced USB Adapter (desktop) and the Avaya
Mobile USB Adapter (mobile).
• An Avaya 2050 IP Softphone does not register against a TN configured for any other type
of IP Phone.
• Soundcard audio is supported only for incoming call notification. Avaya supports USB
Headset Adapter for the speech path.
• 3 menu options available on the 2004 IP Phone, not required on the Avaya 2050 IP
Softphone, are
- Volume adjustment
- Contrast adjustment
- Key click
System components
The Avaya 2050 IP Softphone is comprised of an external Universal Serial Bus headset
adapter (Avaya Enhanced USB Adapter [desktop]) and a software application installed on the
user PC. The Avaya 2050 IP Softphone also supports a mobile adapter (Avaya Mobile USB
Adapter).
Table 28: Avaya 2050 IP Softphone package components on page 163 lists the Avaya 2050
IP Softphone package components.
Table 28: Avaya 2050 IP Softphone package components
Component Code
Avaya Mobile USB Adapter
Avaya Mobile USB Adapter Monaural Headset Avaya 2050 IP NTEX14MD
Softphone Kit includes
• Avaya Mobile USB Headset Adapter with Monaural Headset (Non- NTEX14MB
RoHS)
Component Code
Avaya Mobile USB Headset Adapter (no headset) (RoHS) NTEX14MAE6
Avaya Enhanced USB Adapter (desktop)
Avaya Enhanced USB Audio (desktop) kit NTEX14AA
Avaya Enhanced USB Audio Adapter (no headset) NTEX14AB
USB Audio Kit with GNN DuraPlus Monaural Headset (Non-RoHS) NTEX14AC
USB Audio kit with GNN DuraPlus Monaural Headset (RoHS) NTEX14ACE6
Handset cord (charcoal) for use with the Avaya Enhanced USB Audio NTEX14BA
Adapter Kit
First-time installation
During the first-time installation, the two IP address parameters entered either manually or
automatically, depending on the installation configuration. They are as follows:
• Static IP address assignment
• Partial DHCP
7. Configure the Avaya 2050 IP Softphone parameters. Click the Server tab in the
Settings window and choose one of the following
• To manually configure the Avaya 2050 IP Softphone parameters, enter the IP
address of the Signaling Server type, port number, and retries.
• For DHCP, select the check box beside Automatic (DHCP). The IP address,
Server type, port number, and retries are automatically retrieved from the
DHCP Server.
For more information about using partial DHCP, see Dynamic Host Configuration
Protocol on page 373.
8. Click Apply.
Important:
Before you upgrade an Avaya 2050 IP Softphone, record the information found in the Server
window. You may require this information later.
Remote installation
Avaya 2050 IP Softphone Release 3.1 and later uses Active Directory to perform the remote
installation. The Microsoft Installer Package (.MSI file) publishes or assigns the application.
The Group Policy Object distributes the software to the groups you specify.
This section describes the following tasks:
• Creating a distribution point on page 167
• Creating a Group Policy Object on page 167
• Assigning software on page 168
• Publishing software on page 169
• Redeploying software on page 170
• Removing software on page 170
Creating a distribution point
1. Log on to the server computer as an administrator.
2. Create a shared network folder, in which to place the Microsoft Software Installer
(MSI) package that you want to distribute.
3. Configure permissions on the shared network folder to allow access to the
distribution package.
4. Copy or install the MSI package to the distribution point.
Creating a Group Policy Object
1. Click Start > Programs > Administrative Tools > Active Directory Users and
Computers to start the Active Directory Users and Computers snap-in.
2. In the console tree, right-click on your domain name.
3. Click Properties.
4. Click the Group Policy tab.
5. Click New.
6. Enter a name for this policy.
Example: Office distribution
7. Press Enter.
8. Click Properties.
9. Click the Security tab.
10. Select the Apply Group Policy check box to clear it and to prevent the security
groups from having this policy applied. Select the Apply Group Policy check box
for the groups to which you want to apply this policy.
Assigning software
1. Click Start > Programs > Administrative Tools > Active Directory Users and
Computers to start the Active Directory Users and Computers snap-in.
2. In the console tree, right-click on your domain name.
3. Click Properties.
4. Click the Group Policy tab.
5. Select the group policy object.
6. Click Edit.
7. Click the plus (+) sign beside Computer Configuration, to expand it.
8. Click + beside Software Settings to expand it.
9. Right-click on Software Installation.
10. Select New.
11. Click Package.
12. In the Open dialog box, enter the full Universal Naming Convention (UNC) path to
the shared folder that contains the MSI package that you want.
Example: \\file server\share\file name.msi.
Important:
Do not browse to the location. Ensure that you use the UNC path to the shared
folder.
13. Click Open.
14. Click Assigned.
15. Click OK.
The package lists in the right pane of the Group Policy window.
16. Close the Group Policy snap-in.
17. Click OK.
The package lists in the right pane of the Group Policy window.
18. Exit the Active Directory Users and Computers snap-in.
When the client computer starts, the managed software package automatically
installs.
Publishing software
1. Click Start > Programs > Administrative Tools > Active Directory Users and
Computers to start the Active Directory Users and Computers snap-in.
2. In the console tree, right-click on your domain name.
3. Click Properties.
4. Click the Group Policy tab.
5. Select the group policy object.
6. ClickEdit.
7. Press the plus (+) sign beside Computer Configuration, to expand it.
8. Press + beside Software Settings to expand it.
9. Right-click on Software Installation.
10. Select New.
11. Click Package.
12. In the Open dialog box, enter the full Universal Naming Convention (UNC) path to
the shared folder that contains the MSI package that you want.
Example: \\file server\share\file name.msi.
Important:
Do not browse to the location. Ensure that you use the UNC path to the shared
folder.
13. Click Open.
14. Click Published.
15. Click OK.
The package lists in the right pane of the Group Policy window.
16. Exit the Active Directory Users and Computers snap-in.
When the client computer starts, the managed software package automatically
installs.
17. To test the package, perform the following steps:
a. Log on to a workstation that is running Windows 2000 Professional or
Windows XP Professional by using an account to which you published
the package.
b. In Windows 2000, click Start > Settings > Control Panel .
In Windows XP, click Start > Control Panel.
c. Double-click Add/Remove Programs (Windows 2000) or Add or
Remove Programs (Windows XP).
d. Click Add New Programs.
e. In the Add Programs from your network list, click the program that you
published.
f. Click Add.
The program is installed.
g. Click OK.
h. Close the program.
Redeploying software
1. Click Start > Programs > Administrative Tools > Active Directory Users and
Computers to start the Active Directory Users and Computers snap-in.
2. In the console tree, right-click on your domain name.
3. Click Properties.
4. Click the Group Policy tab.
5. Select the group policy object.
6. Click Edit.
7. Press the plus (+) sign beside Computer Configuration, to expand it.
8. Click + beside Software Settings that contains the Software installation item with
which you deployed the package.
9. Click the Software installation container that contains the package.
The package lists in the right pane of the Group Policy window.
10. Right-click the program and select All Task.
11. Click Redeploy application.
The following message displays: "Redeploying this application will reinstall the
application everywhere it is already installed. Do you want to continue?"
12. Click Yes.
13. Close the Group Policy snap-in.
14. Click OK.
15. Exit the Active Directory Users and Computers snap-in.
Removing software
1. Click Start > Programs > Administrative Tools > Active Directory Users and
Computers to start the Active Directory Users and Computers snap-in.
2. In the console tree, right-click on your domain name.
3. Click Properties.
4. Click the Group Policy tab.
5. Select the group policy object.
6. ClickEdit.
7. Press the plus (+) sign beside Computer Configuration, to expand it.
8. Press + beside Software Settings that contains the Software installation item with
which you deployed the package.
9. Click the Software installation container that contains the package.
The package lists in the right pane of the Group Policy window.
10. Right-click the program and select All Tasks.
11. Click Remove.
12. Perform one of the following actions:
a. Click Immediately uninstall the software from users and
computers.
b. Click OK.
OR
a. Click Allow users to continue to use the software, but prevent new
installations.
b. Click OK.
13. Close the Group Policy snap-in.
14. Click OK.
15. Exit the Active Directory Users and Computers snap-in.
Silent installation
Silent installations run without a user interface. Configure the values of public properties, such
as USERNAME, COMPANYNAME, and INSTALLDIR at the command line.
Use the following methods to pass data to the installation:
• The /v argument is used to pass command line switches and values of public
properties.
• The /q option is used to configure the user interface level in conjunction with the following
flags:
- q or qn creates no user interface
- qb creates a basic user interface (progress bar)
• To run a setup.msi silently, enter msiexec/i setup.msi/qn at the command line.
• To run a setup.exe silently, enter setup.exe/s /v/qn at the command line.
3. In the left pane, select Priority & VLAN and in the Value drop-down list on the right,
ensure that Priority & VLAN Enabled is selected.
Note:
If you disable Best Effort service type or configure it as any value other than “0”,
then the correct Guaranteed Load (RTP) DSCP value is not sent from the2050
IP Softphone to the destination address.
10. Click OK.
11. Double-click Controlled load service type.
The Controlled load service type window opens.
Note:
Controlled load service type is used for RTCP traffic. Using the DSCP value of
“40” maps it to the Avaya IP Node Control or UNIStim DSCP values.
14. Click OK.
15. Double-click Guaranteed service type.
The Guaranteed service type window opens.
Note:
Guaranteed Service Type is used for RTP traffic. Using the DSCP value of “46”
maps it to the Avaya IP Node Voice or Media DSCP values.
18. Click OK.
3. Click OK.
The Group Policy window opens.
4. In the left pane, click Computer Configuration > Administrative Templates >
Network > QoS Packet Scheduler > DSCP value of conforming packets.
5. In the right panel, ensure the State is Enabled.
You must enable any disabled settings. For each disabled setting, perform the
following steps:
6. Double-click the setting you wish to enable.
The Best effort service type Properties window opens.
7. Click Enabled.
8. Enter the DSCP value, if required.
9. Click OK.
Starting the QoS RSVP service
1. Select Run from the Start menu.
2. In the Open field, enter services.msc.
3. Click OK.
The Services window opens.
Important:
After you perform an upgrade, it is recommended that you remove previous versions of
software.
Upgrading
Use the following procedure to upgrade the Avaya 2050 IP Softphone on the PC.
Upgrading the Avaya 2050 IP Softphone on your PC
1. Log on to Avaya.
2. Go to http://www.avaya.com/support.
3. Select Phones, Clients & Accessories.
The Phones, Clients & Accessories Web page appears
4. Select Avaya 2050 IP Softphone.
5. Select Software Downloads.
6. Select Major Release.
7. Select the software file link (for example, Avaya 2050 IP Softphone Release
4.00.014) .
8. Download one of the following files as required for the Avaya 2050 IP Softphone
client software, which is installed on the PC:
• exe (for example, Avaya 2050 IP Softphone Release 4.00.014)
• Windows msi file (for example, Avaya 2050 IP Softphone Release 4.00.014
Microsoft Windows Installation)
9. Double-click the My Computer icon and navigate to the working directory.
10. Double-click the Setup icon.
11. Follow the instructions on-screen to complete the installation.
Compare the values currently in the configuration utility to the values recorded prior
to the upgrade. These should be identical.
12. Select Start > Programs > Avaya > Avaya 2050 IP Softphone to start the Avaya
2050 IP Softphone application.
13. Select Settings to assign a server address, select sound devices, and select a
server type.
Use Removing Avaya 2050 IP Softphone (Version 1) on page 188 to uninstall Avaya 2050 IP
Softphone (Version 1).
3. During startup, the Avaya 2050 IP Softphone registers again with the TPS, and the
Avaya 2050 IP Softphone displays the existing node number and TN for
approximately five seconds.
4. If you configure and the password for the node, the node number and password
prompt displays for approximately 5 seconds; enter the correct password within this
5-second period.
If you activate the Clear soft key during the 5-second period, the existing node and
TN clear and you can enter new parameters.
Maintenance
Diagnostics provides a method to detect and resolve issues you encounter with the 2050 IP
Softphone. Launch the Diagnostic feature from the Help menu.
The data coverage for this feature includes
• System data on page 191
• User data on page 191
System data
The system data displays the following information which is consistent across all users.
• 2050 Version
• Install Path
• Last Profile Used
• Last Language Used
• Last Theme Used
• Status of the Quick Start & Profiles Dialog
• Auto-Hide Menu
• Hardware ID
• Launch 2050 on Windows Startup
User data
The user data displays the profile configuration for all profiles of the 2050 IP Softphone. The
user configures the following data by browsing to File > Settings from the main application
window:
• DHCP status
• Server IP Address
• Server Name
• Node
• Large System TN
• TN
• Server Port
• Server Type
• Number of Retries
• Symposium Status
• Modem Status
• Listener IP Address
• Listener Port
• Echo Cancellation
• NetEq Status
• Language
• Theme Selected
• Action
• FingerPrint
• Expansion Module Display Format (Number, Name/Name, Number)
• Expansion Module View Style (Group/Spatial)
• Show Number on Expansion Module Buttons (Enabled/Disabled)
• Show Annotation on Expansion Module Buttons (Enabled/Disabled)
Ethernet statistics
The Ethernet statistics displays information regarding the state of the network interface card.
The Windows Operating system collects and provides the following Ethernet data:
• Adapter Name
• Adapter Description
• Physical Address
• Adaptor Type
• Link Status
• Speed
• MTU
• DHCP Status
• Current IP Address
• Subnet Mask
• Default Gateway
Important:
A maximum of 5 IP addresses display but it is possible to assign more than 5 IP addresses
to one NIC.
IP Networking Statistics
The IP Network statistics displays information regarding the state of the IP Network. The
Windows Operating system collects and provides the following IP Network data:
• Host Name (for the local PC)
• Domain Name (Domain PC is registered to)
• DNS Servers
• Node Type (Broadcast/P2P/Mixed/Hybrid)
• IP Routing Status
• IP Forwarding Status
• Default Packet Time-to-Live
• Packets Received
• Received Packets with Header Errors
• Received Packets with Address Errors
• Packets Forwarded
• Packet Received with an Unknown Protocol
• Incoming Packets Discarded
• Received Packets Delivered
• Outgoing Packets Requested
• Outgoing Packets Discarded
• Transmitted Packets Discarded
• Number of Network Interfaces for this PC
• Number of IP Addresses for this PC
• Number of Routes in the IP Routing Table
Important:
A maximum of 5 DNS Server addresses display.
ICMP Statistics
ICMP Statistics display information regarding the Internet Control Message Protocol for the
PC. ICMP messages send and receive when no errors occur in the packet or in network routing.
The following ICMP statistics display:
• Messages Received
• Messages Sent
• Destination-Unreachable Messages Received
• Destination-Unreachable Messages Sent
• Time-To-Live Exceeded Messages Received
• Time-To-Live Exceeded Messages Sent
• Parameter Problem Messages Received (IP Header)
• Parameter Problem Messages Sent (IP Header)
• Redirect Packets Sent
• Redirect Packets Received
• Supported codecs
• Echo Cancellation Mode
• Echo Cancellation Type
• Noise Reduction Level
• Microphone Auto Gain Control Status
• SRTP Status for Last Call (Enabled/Disabled)
Telchemy VQMon
The Telchemy VQMon section displays the following information, which generates using the
libraries currently implemented for the 2050 IP Softphone:
• Packet Loss Rate
• Packet Discard Rate
• Burst Density Average
• Burst Duration
• Gap Density
• Round Trip Delay
PC System Information
PC System Information displays information related to hardware, the Operation System, and
computer names. The following information displays about the computer in which the 2050 IP
Softphone runs.
• OS Name
• OS Version
• Processor Architecture
• Number of Processors
• System Name
• User Name
• Windows Directory
• System Directory
• System Manufacturer
• System Model
• Total Physical Memory
• Free Memory
• Percentage of Memory in use
• Total Page File Limit (MB)
• Total Page File Available (MB)
• Total Virtual Memory (MB)
• Total Virtual Memory Available (MB)
• Number of Page Faults
• Peak Working Set Size (MB)
• Current Working Set Size (MB)
• Peak Paged Pool Usage (MB)
• Current Paged Pool Usage (MB)
• Peak NonPaged Pool Usage (MB)
- FW Build Date
—shows the firmware build date for Standard license type
- FW Warranty Date
—shows the firmware warranty date for Standard license type
• Tokens Requested
—number of tokens requested from the Licensing Server in server based mode
• Tokens Acquired
—number of tokens acquired from the Licensing Server in server based mode
• Tokens Allocated
—number of tokens allocated in the license file in node locked mode
• Tokens Remaining
—number of tokens remaining in the license file in node in node locked mode
• Licensed Features—shows the count of all features managed by Licensing feature
followed by a list of those features. The required number of tokens appears for every
feature in the list. If a licensed feature is disabled "0 disabled" appears instead of the
number of tokens.
• License Status
• License Type
• License Flavor
• License Server Address
• Current License Expiration
Contents
This section contains the following topics:
• Description on page 201
• Features on page 202
• Display characteristics on page 203
• Configuration on page 203
• Installation on page 204
Description
The Avaya Expansion Module for the Avaya 2050 IP Softphone is a stimulus device, which
provides additional line appearances and feature keys.
You can connect up to three Expansion Module for Avaya 2050 IP Softphone. With three
Expansion Modules connected, the Avaya 2050 IP Softphone provides up to 54 additional line/
feature keys.
Note:
The Expansion Module for the IP Softphone 2050 is available only if supported by the
telephone system. Contact the system administrator to find out if the Expansion Module is
supported..
Figure 30: Avaya 2050 IP Softphone with Expansion Module on page 202 shows the Avaya
2050 IP Softphone 1140 theme with the Expansion Module.
Features
The Expansion Module provides the following features:
• 54 keys in up to three groups of 18 keys
• docks to the right side or left side of the Avaya 2050 IP Softphone
• up to 30 characters for button annotation text
For more information, see Avaya 2050 IP Softphone User Guide, NN43119-101.
Display characteristics
Each of the 54 keys on the Expansion Module 2050 provides a 10-character display label area.
This label is set automatically; however the user can edit the label using the controls from the
Avaya 2050 IP Softphone Settings panel.
For more information, see the Avaya 2050 IP Softphone User Guide, NN43119-101.
Configuration
Use LD 11 to configure the Expansion Module 2050.
Table 29: LD 11 - Configure the Expansion Module
Installation
The Expansion Module 2050 can dock to the right side or the left side of the Avaya 2050 IP
Softphone main window. You can move the Expansion Module 2050 close the Avaya 2050 IP
Softphone and it snaps into place.
Operation
Before you can operate the Expansion Module 2050, you must configure settings in Avaya
2050 IP Softphone Settings. You can set the default value either to Spatial or Group, set the
Expansion Module 2050 back to the default state, and configure annotated labels.
For further information about Avaya 2050 IP Softphone Settings, see Avaya 2050 IP Softphone
User Guide, NN43119-101.
Contents
This section contains the following topics:
• Introduction on page 205
• Description on page 206
• Components and functions on page 207
• Features on page 210
• Display characteristics on page 210
• Cleaning the IP Phone display screen on page 212
• Package components on page 212
• Installation and configuration on page 212
• TFTP firmware upgrade on page 219
• Redeploying an Avaya 1110 IP Deskphone on page 219
• Replacing an Avaya 1110 IP Deskphone on page 220
• Removing an Avaya 1110 IP Deskphone from service on page 220
Introduction
This section explains how to install and maintain the Avaya 1110 IP Deskphone. For information
about using the Avaya 1110 IP Deskphone, see the Avaya 1110 IP Deskphone User Guide,
NN43110-101.
This section contains the following procedures
• Configuring the Avaya 1110 IP Deskphone on page 213
• Connecting the components on page 214
• Changing the TN of an existing Avaya 1110 IP Deskphone on page 219
Description
The Avaya 1110 IP Deskphone uses the customer IP data network to communicate with the
Avaya Communication Server 1000 (Avaya CS 1000). The Avaya 1110 IP Deskphone
translates voice into data packets for transport using Internet Protocol. Use a Dynamic Host
Configuration Protocol (DHCP) server to provide information that you can use for the Avaya
1110 IP Deskphone network and Avaya CS 1000 connections.
Figure 31: Avaya 1110 IP Deskphone on page 206 shows the Avaya 1110 IP Deskphone.
Key Function
Line key Press the Line key to access the single DN and make a call.
Hold Press the Hold key to put an active call on hold. Press the green
Line (DN) key to return to the caller on hold.
Goodbye Press the Goodbye key to terminate an active call.
Visual Alerter/Message The red Visual Alerter/Message Waiting indicator LED is
waiting indicator located at the top right of the phone. The indicator lights steadily
when a message is waiting and flashes during an incoming
call.
Feature Status Lamp When the firmware is updating, the blue Feature Status Lamp
indicator indicator flashes.
This function requires server support and, therefore, is not
available on all phones.
Context-sensitive soft Soft keys are located below the display area. The LCD label
keys above the key changes, based on the active feature.
A triangle before a key label indicates that the key is active.
Expand The Expand key is used to access external server applications,
such as External Application Server (XAS).
The Expand key is reserved for future feature development.
Navigation keys Use the Navigation keys to scroll through menus and lists that
appear on the LCD display screen. The outer part of this key
cluster rocks for up, down, left, and right movements.
Use Up and Down keys to scroll up and down in lists, and the
Left and Right keys to position the cursor. You can also use the
Key Function
Left and Right keys to select editable fields that appear on the
phone. Press the Right key to select the field below the current
position, or press the Left key to select the field above the
current position.
Enter Press the Enter key, at the center of the Navigation key cluster,
to confirm menu selections. In many cases, you can use the
Enter key instead of the Select soft key.
Message/Inbox Press the Message/Inbox key to access your voice mailbox.
Volume control keys Press the volume control keys to adjust the volume of the
handset, headset, speaker, ringer, and, Handsfree feature.
Press the volume key with the loudspeaker icon to increase
volume; press the volume key without the loudspeaker icon to
decrease volume.
Services menu
Table 31: Services menu on page 208 shows the Services menu.
Table 31: Services menu
• Telephone Options
- Volume Adjustment
- Contrast Adjustment
- Language
- Date/Time
- Display diagnostics
- Local Dialpad Tone
- Set Info
- Diagnostics
- Call Log Options
- Ring type
- Call Timer
- Live Dialpad
- Normal Mode Indication
Press the Services key twice to access the Local Tools menu. The
following items appear in the Local Tools menu
1. Preferences
2. Local Diagnostics
3. Network Configuration
4. Lock Menu
If you are prompted to enter a password when you double-press the
Services key, password protection is enabled. For more information
about password protection and the Local Tools menu, see Local Tools
menu on page 415.
To make a selection, press the number associated with the menu item, or use the navigation
keys to scroll through the menu items. Press the Enter key to select the highlighted menu
item.
Press the Quit/Stop key to exit from any menu or menu item.
Features
The Avaya 1110 IP Deskphone supports the following telephony features:
• four context-sensitive soft keys
Functions for the context-sensitive soft keys are configured in LD 11.
For more information about context-sensitive soft keys, see Avaya Features and Services
Fundamentals, NN43001-106.
• volume control keys to adjust ringer, listen-only speaker, and handset volume
• three specialized feature keys
- Message/Inbox
- Services
- Expand–reserved for future feature development
• three call-processing fixed keys
- Line key
- Goodbye
- Hold
For more information about IP Phone features, see Features on page 319.
Display characteristics
An Avaya 1110 IP Deskphone has two major display areas:
• Context-sensitive soft key label display on page 211
• Information line display on page 211
Figure 32: Avaya 1110 IP Deskphone display area on page 211 shows the two display
areas.
Important:
Do not use any liquids or powders on the IP Phone. Using anything other than a soft, dry
cloth can contaminate IP Phone components and cause premature failure.
Package components
The Avaya 1110 IP Deskphone includes integrated support for a number of Power over
Ethernet options, including support for IEEE 802.3af Power Classification 2.
Table 33: Package components on page 212 lists the Avaya 1110 IP Deskphone package
components.
Table 33: Package components
First-time installation
You must first install an IP telephony node with the Communication Server. For information
about installing an IP telephony node, see Avaya Signaling Server IP Line Applications
Fundamentals, NN43001-125.
Caution:
Do not plug your Avaya 1110 IP Deskphone into an ISDN connection. Severe damage can
result.
Caution:
The Avaya 1110 IP Deskphone is shipped with the stand and stand cover locked in position.
To avoid damaging the IP Phone, press the wall-mount lever to release the stand and pull
it away from the base using the tilt lever.
Connecting the components
1. Press the wall-mount lever to release the stand and pull it away from the base using
the tilt lever. See Figure 33: Release the Avaya 1110 IP Deskphone from the
stand on page 214.
Figure 33: Release the Avaya 1110 IP Deskphone from the stand
2. Pull upward on the center catch and remove the stand cover, as indicated in Figure
34: Stand cover removed on page 215. The cable routing tracks are now
accessible.
Warning:
Use your Avaya 1110 IP Deskphone with the approved Avaya global power
supply (model number NTYS17xxE6).
The Avaya 1110 IP Deskphone supports both AC power and Power over LAN
options, including IEEE 802.3af Power Classification 2. To use Power over Ethernet,
where power is delivered over the CAT5-e cable, the LAN must support Power over
Ethernet, and a global power supply is not required. To use local AC power, the
optional global power supply can be ordered separately.
Figure 35: Avaya 1110 IP Deskphone connections on page 216 shows the Avaya
1110 IP Deskphone connections.
Caution:
Damage to Equipment
Do not plug any device into your Avaya 1110 IP Deskphone Ethernet port other
than an IEEE 802.3 Ethernet network connection. The Avaya 1110 IP Deskphone
does not support multiple devices connected through the PC Ethernet Port.
Complete steps 1 to 6, as needed, before wall-mounting the IP Phone.
7. Wall-mount your phone (optional). Use Method A or Method B to wall-mount the IP
Phone. See Method A—using the mounting holes on the bottom of the phone stand,
or Method B—using the traditional-style wall-mount box with a CAT5-e connector
and a 15 cm (6 inch) CAT5-e cord (not provided). See Figure 36: Cable routing
tracks on page 217.
• Method A: Press the wall-mount lever, and pull away from the stand. Using the
stand cover (see step 2), mark the wall-mount holes by pressing the bottom of
the stand cover firmly against the wall in the location where you wish to install
the phone. Four small pins on the bottom of the stand cover make the marks
on the wall. Use the marks as a guideline to install the wall-mount screws (not
provided).
Install the screws so that they protrude 3 mm (1/8 inch) from the wall, and then
install the phone stand mounting holes over the screw heads. You may need
to remove the phone from the wall to adjust the lower screws. When the lower
screws are snug, install the phone on the mounting screws, and then tighten
the top screws.
• Method B: Attach the 15 cm (6 inch) CAT5-e cable (not provided), position the
stand over the mounting rivets, and slide the phone down the wall so that the
rivets fit into the slots on the stand.
8. Replace the stand cover. Ensure that all cables are neatly routed and press the
stand cover into place until you hear a click.
9. If you wall-mount the phone, put it in the wall-mount position by holding the tilt lever
and press the phone towards the base until the phone is parallel with the base.
Release the tilt lever and continue to push the phone towards the base until you
hear an audible click. Ensure the phone is securely locked in to position.
10. Connect additional cables. Connect the Ethernet cable to the LAN Ethernet
connection. If you are using a global power supply, plug the global power supply
into an AC outlet.
When you complete the IP Phone connection, you must connect the phone to the network.
See Dynamic Host Configuration Protocol on page 373.
Startup sequence
When an Avaya 1110 IP Deskphone connects to the network, it must perform a startup
sequence. The elements of the startup sequence include
• obtaining network access (if supported by the network infrastructure)
• obtaining VLAN ID (if supported by the network infrastructure)
• obtaining the IP parameters
• obtaining the provisioning parameters
• connecting to the Call Server
The IP Phone is configured for automatic provisioning by default. For more information about
provisioning the IP Phone automatically, see Provisioning the IP Phones on page 443.
You can manually configure all or some parameters. For information about manually
provisioning the IP Phone, see Manual provisioning of Avaya 1110 IP Deskphone and Avaya
1200 Series IP Deskphones on page 493.
If Then
the node password is enabled and is a password screen displays. Go to 4 on
not NULL page 219.
the node password is disabled a TN screen displays. Go to 5 on
page 220.
Contents
This section contains the following topics:
• Introduction on page 221
• Description on page 222
• Components and functions on page 223
• Features on page 226
• Dialpad entry on page 227
• Display characteristics on page 228
• Package components on page 230
• Installation and configuration on page 231
• Redeploying an Avaya 1120E IP Deskphone on page 238
• Replacing an Avaya 1120E IP Deskphone on page 239
• Removing an Avaya 1120E IP Deskphone from service on page 239
Introduction
This section explains how to install and maintain the Avaya 1120E IP Deskphone. For
information about using the Avaya 1120E IP Deskphone, see the Avaya 1120E IP Deskphone
User Guide, NN43112-103.
This section contains the following procedures
• Configuring the Avaya 1120E IP Deskphone on page 232
• Connecting the components on page 233
• Changing the TN of an existing Avaya 1120E IP Deskphone on page 238.
• Replacing an Avaya 1120E IP Deskphone on page 239.
• Removing an Avaya 1120E IP Deskphone from service on page 239.
If power to the phone is interrupted after you install and configure an IP phone, you are not
required to reenter the IP Parameters, Node Numbers, or Terminal Number (TN). There is also
no need to again acquire the firmware.
Description
The Avaya 1120E IP Deskphone uses the customer IP data network to communicate with the
Avaya Communication Server 1000 (Avaya CS 1000). The Avaya 1120E IP Deskphone
translates voice into data packets for transport using Internet Protocol. Use a Dynamic Host
Configuration Protocol (DHCP) server to provide information that you can use for the Avaya
1120E IP Deskphone network and Avaya CS 1000 connections.
Figure 37: Avaya 1120E IP Deskphone on page 222 shows the Avaya 1120E IP
Deskphone.
Key Function
Hold Press the Hold key to put an active call on hold. Press the line
(DN) key beside the flashing LCD to return to the caller on
hold.
Goodbye Press the Goodbye key to terminate an active call.
Visual Alerter/Message The red Visual Alerter/Message Waiting indicator LED is
waiting indicator located at the top right of the phone. The indicator lights steadily
when a message is waiting and flashes during an incoming
call.
Feature Status Lamp When the firmware is updating, the blue Feature Status Lamp
indicator indicator flashes.
This function requires server support and, therefore, is not
available on all phones.
Self-labeled line/ Self-labeled line/programmable feature key labels are
programmable feature configured for various features on the IP Phones.
keys A steady LCD light beside a line (DN) key indicates the feature
or line is active. A flashing LCD indicates the line is on hold or
the feature is being programmed.
Context-sensitive soft Context-sensitive soft keys are located below the display area.
keys The LCD label above the key changes, based on the active
feature.
A triangle before a key label indicates that the key is active.
Fixed feature keys Use these keys to access non-programmable standard
features.
Key Function
Expand The Expand key is used to access an External Application
Server such as, Avaya Application Server.
Navigation keys Use the Navigation keys to scroll through menus and lists that
appear on the LCD display screen. The outer part of this key
cluster rocks for up, down, left, and right movements.
Use Up and Down keys to scroll up and down in lists, and the
Left and Right keys to position the cursor. You can also use the
Left and Right keys to select editable fields that appear on the
phone. Press the Right key to select the field below the current
position, or press the Left key to select the field above the
current position.
Enter Press the Enter key, at the center of the Navigation key cluster,
to confirm menu selections. In many cases, you can use the
Enter key instead of the Select soft key.
Message/Inbox Press the Message/Inbox key to access your voice mailbox.
Shift/Outbox The Shift/Outbox key is a fixed key that is reserved for future
feature development.
Quit/Stop Press the Quit/Stop key to end an active application.
Pressing the Quit/Stop key does not affect the status of the calls
currently on your IP Phone.
Directory Press the Directory key to access Directory services
Mute Press the Mute key to listen to the receiving party without
transmitting.
Press the Mute key again to return to a two-way conversation.
The Mute key applies to Handsfree, Handset, and Headset
microphones.
The Mute LED flashes when the Mute option is in use.
Headset Press the Headset key to answer a call using the headset or to
switch a call from the handset or Handsfree to the headset.
The Headset LED flashes when the Headset option is in use.
Volume control keys Press the volume control keys to adjust the volume of the
handset, headset, speaker, ringer, and, Handsfree feature.
Press the volume key with the loudspeaker icon to increase
volume; press the volume key without the loudspeaker icon to
decrease volume.
Copy Press the Copy Key to copy entries to your Personal Directory
from other lists, such as the Caller List, Redial List and
Corporate Directory.
Speaker Press the Handsfree key to activate the speaker.
Handsfree Press the Handsfree key to activate the Handsfree feature.
The LED lights to indicate when handsfree is active.
Services menu
Table 35: Services menu on page 225 shows the Services menu.
Table 35: Services menu
• Telephone Options
- Volume Adjustment
- Contrast Adjustment
- Language
- Date/Time
- Display diagnostics
- Local Dialpad Tone
- Set Info
- Diagnostics
- Call Log Options
- Ring type
- Call Timer
- OnHook Default Path
- Change Feature Key Label
- Name Display Format
- Live Dialpad
- Normal Mode Indication
- Caller ID display order
• Virtual Office Login and Virtual Office Logout (if Virtual Office
is configured)
• Test Local Mode and Resume Local Mode (if Branch Office is
configured)
• Password Admin
You can customize the IP Phone features to meet user
requirements. For more information, see the Avaya 1120E IP
Deskphone User Guide, NN43112-103.
If a call is presented while the user is manipulating an option, the Avaya 1120E IP
Deskphone rings and the DN key flashes. However, the display is not updated with the Caller
ID, and the programming text is not disturbed.
While you are in the Services menu you cannot dial digits but you can use the programmable
line keys, such as Redial (double-press a line key) and Auto dial key to make a call. However,
the display does not update with the dialed digits or Caller ID.
Press the Services key twice to access the Local Tools menu. The
following items appear in the Local Tools menu
1. Preferences
2. Local Diagnostics
3. Network Configuration
4. Lock Menu
To make a selection, press the number associated with the menu item, or use the navigation
keys to scroll through the menu items. Press the Enter key to select the highlighted menu
item.
If you are prompted to enter a password when you double-press the Services key, password
protection is enabled. For more information about password protection and the Local Tools
menu, see Local Tools menu on page 415.
Press the Quit/Stop key to exit from any menu or menu item.
Features
The Avaya 1120E IP Deskphone supports the following telephony features
• four self-labeled line/programmable feature keys with labels and indicators
• four context-sensitive soft keys
Functions for the context-sensitive soft keys are configured in LD 11.
For more information about context-sensitive soft keys, see Avaya Features and Services
Fundamentals, NN43001-106.
• high quality speaker phone
• volume control keys to adjust ringer, speaker, handset, and headset volume
• ability to change the self-labeled line/programmable feature key labels
Dialpad entry
The following rules apply when you enter text and special characters using the dialpad.
• Press a key from 0 to 9 once to enter the corresponding number.
• Press a key from 2 to 9 repeatedly to cycle through the letters assigned to that key, first
in lower case and then in upper case.
For example, if you press the 5 key repeatedly, the following characters are displayed,
one at a time:
Although special characters are not required, key 1 generates commonly used special
characters, such as the period (.), at symbol (@), and underscore (_).
Table 37: Character key mappings
Key Generates
1 _-.!@$%&+1
2 abcABC2
3 defDEF3
4 ghiGHI4
5 jklJKL5
6 mnoMNO6
7 pqrsPQRS7
8 tuvTUV8
9 wxyzWXYZ9
* period (.)
With UNIStim 3.2 or later, you can use the numeric keys on an external USB keyboard
connected to the Avaya 1120E IP Deskphone to dial calling numbers.
Display characteristics
An Avaya 1120E IP Deskphone has three major display areas
• Self-labeled line/programmable feature key label display on page 229
• Information line display on page 229
• Context-sensitive soft key label display on page 230
Figure 38: 1120E IP display area on page 229 shows these three display areas.
The information in the display area changes, according to the call-processing state and active
features.
Because the Avaya 1120E IP Deskphone only has a one-line information display area, you are
prompted to scroll through any additional lines of information.
During an incoming call, only the Directory Number (DN) displays if the caller name is greater
than 10 characters. Press the flashing arrow to display the caller name.
Caution:
Do not use any liquids or powders on the IP Phone. Using anything other than a soft, dry
cloth can contaminate IP Phone components and cause premature failure.
Package components
The Avaya 1120E IP Deskphone includes integrated support for a number of Power over
Ethernet options, including support for IEEE 802.3af Power Classification 3.
Table 38: Package components on page 231 lists the Avaya 1120E IP Deskphone package
components.
First-time installation
You must first install an IP telephony node with the Communication Server. For information
about installing an IP telephony node, see Avaya Signaling Server IP Line Applications
Fundamentals, NN43001-125.
Caution:
Damage to Equipment
Do not plug your Avaya 1120E IP Deskphone into an ISDN connection. Severe damage can
result. The Avaya 1120E IP Deskphone does not support multiple devices connected
through the PC Ethernet port.
Caution:
The Avaya 1120E IP Deskphone is shipped with the stand locked in position. To avoid
damaging the IP Phone, press the wall-mount lever located under the Handsfree key to
release the stand and pull it away from the phone.
Connecting the components
1. Press the wall-mount lever located under the Handsfree key to release the stand
and pull it away from the phone. See Figure 39: Release the Avaya 1120E IP
Deskphone from the stand on page 233.
Figure 39: Release the Avaya 1120E IP Deskphone from the stand
2. Remove the stand cover. Pull upward on the center catch and remove the stand
cover. The cable routing tracks are now accessible. See Figure 34: Stand cover
removed on page 215.
Warning:
Use your Avaya 1120E IP Deskphone with the approved Avaya global power
supply (model number NTYS17xxE6).
The Avaya 1120E IP Deskphone supports both AC power and Power over LAN
options, including IEEE 802.3af Power Classification 3. To use Power over
Ethernet, where power is delivered over the CAT5-e cable, the LAN must support
Power over Ethernet, and a global power supply is not required. To use local AC
power, the global power supply can be ordered separately. You must use CAT5-
e (or later) cables if you want to use Gigabit Ethernet.
Caution:
Damage to Equipment
Do not plug any device into your Avaya 1120E IP Deskphone Ethernet port other
than an IEEE 802.3 Ethernet network connection.
7. Connect additional cables. If applicable, plug in optional USB devices. Connect the
Ethernet cable to the LAN Ethernet connection. If you are using a global power
supply, plug the adapter into an AC outlet.
Complete steps 1 to 7, as needed, before wall-mounting the IP Phone.
8. Wall-mount your phone (optional). Use Method A or Method B to wall-mount the IP
Phone. See Method A—using the mounting holes on the bottom of the phone stand,
Startup sequence
When an Avaya 1120E IP Deskphone connects to the network, it must perform a startup
sequence. The elements of the startup sequence include
• obtaining network access (if supported by the network infrastructure)
• obtaining VLAN ID (if supported by the network infrastructure)
• obtaining the IP parameters
• obtaining the provisioning parameters
• connecting to the Call Server
The IP Phone is configured for automatic provisioning by default. For more information about
provisioning the IP Phone automatically, see Provisioning the IP Phones on page 443.
You can manually configure all or some parameters. For information about manually
provisioning the IP Phone, see Manual provisioning of Avaya 2007 IP Deskphone and Avaya
1100 Series IP Deskphones on page 503.
If Then
the node password is enabled and is a password screen displays. Go to 4 on
not NULL page 238.
the node password is disabled a TN screen displays. Go to 5 on
page 239.
Contents
This section contains the following topics:
• Introduction on page 241
• Description on page 242
• Components and functions on page 243
• Features on page 247
• Dialpad entry on page 248
• Display characteristics on page 249
• Cleaning the IP Phone display screen on page 250
• Package components on page 251
• Installation and configuration on page 251
• TFTP firmware upgrade on page 258
• Bluetooth® wireless technology on page 258
• Redeploying an Avaya 1140E IP Deskphone on page 258
• Replacing an Avaya 1140E IP Deskphone on page 259
• Removing an Avaya 1140E IP Deskphone from service on page 259
Introduction
This section explains how to install and maintain the Avaya 1140E IP Deskphone. For
information about using the Avaya 1140E IP Deskphone, see the Avaya 1140E IP Deskphone
User Guide, NN43113-106.
This section contains the following procedures
• Configuring the Avaya 1140E IP Deskphone on page 252
• Connecting the components on page 253
Description
The Avaya 1140E IP Deskphone uses the customer IP data network to communicate with the
Avaya Communication Server 1000 (Avaya CS 1000). The Avaya 1140E IP Deskphone
translates voice into data packets for transport using Internet Protocol. Use a Dynamic Host
Configuration Protocol (DHCP) server to provide information that you can use for the Avaya
1140E IP Deskphone network and Avaya CS 1000 connections.
Figure 43: Avaya 1140E IP Deskphone on page 243 shows the Avaya 1140E IP
Deskphone.
Key Function
Hold Press the Hold key to put an active call on hold. Press the line
(DN) key beside the flashing LCD to return to the caller on
hold.
Goodbye Press the Goodbye key to terminate an active call.
Visual Alerter/Message The red Visual Alerter/Message Waiting indicator LED is
waiting indicator located at the top right of the phone. The indicator lights steadily
when a message is waiting and flashes during an incoming
call.
Feature Status Lamp When the firmware is updating, the blue Feature Status Lamp
indicator indicator flashes.
This function requires server support and, therefore, is not
available on all phones.
Self-labeled line/ Self-labeled line/programmable key labels are configured for
programmable feature various features on the IP Phones.
keys labels A steady LCD light beside a line (DN) key indicates the feature
or line is active. A flashing LCD indicates the line is on hold or
the feature is being programmed.
Context-sensitive soft Context-sensitive soft keys are located below the display area.
keys The LCD label above the key changes, based on the active
feature.
A triangle before a key label indicates that the key is active.
Fixed feature keys Use these keys to access non-programmable standard
features.
Expand The Expand key is used to access external server applications,
such as Avaya Application Server.
Navigation keys Use the Navigation keys to scroll through menus and lists that
appear on the LCD display screen. The outer part of this key
cluster rocks for up, down, left, and right movements.
Use Up and Down keys to scroll up and down in lists, and the
Left and Right keys to position the cursor. You can also use the
Left and Right keys to select editable fields that appear on the
phone. Press the Right key to select the field below the current
position, or press the Left key to select the field above the
current position.
Enter Press the Enter key, at the center of the Navigation key cluster,
to confirm menu selections. In many cases, you can use the
Enter key instead of the Select soft key.
Message/Inbox Press the Message/Inbox key to access your voice mailbox.
Shift/Outbox The Shift/Outbox key is a fixed key that is reserved for future
feature development.
Key Function
Quit/Stop Press the Quit/Stop key to end an active application.
Pressing the Quit/Stop key does not affect the status of the calls
currently on your IP Phone.
Directory Press the Directory key to access Directory services.
Mute Press the Mute key to listen to the receiving party without
transmitting.
Press the Mute key again to return to a two-way conversation.
The Mute key applies to Handsfree, Handset, and Headset
microphones.
The Mute LED flashes when the Mute option is in use.
Headset Press the Headset key to answer a call using the headset or to
switch a call from the handset or Handsfree to the headset.
Press the Headset key twice to access Bluetooth® Setup menu.
If Bluetooth® wireless technology is not enabled, this menu is
not available.
Volume control keys Use the Volume control keys to adjust the volume of the
handset, headset, speaker, ringer, and Handsfree feature.
Press the volume key with the loudspeaker icon to increase
volume; press the volume key without the loudspeaker icon to
decrease volume.
Copy Press the Copy Key to copy entries to your Personal Directory
from other lists, such as the Caller List, Redial List and
Corporate Directory.
Speaker Press the Handsfree key to activate the speaker.
Handsfree key Press the Handsfree key to activate handsfree.
The LED lights to indicate when the handsfree feature is
active.
Services menu
Table 40: Services menu on page 245 shows the Services menu.
Table 40: Services menu
- Display diagnostics
- Local Dialpad Tone
- Set Info
- Diagnostics
- Call Log Options
- Ring type
- Call Timer
- OnHook Default Path
- Change Feature Key Label
- Name Display Format
- Live Dialpad
• Virtual Office Login and Virtual Office Logout (if Virtual Office is
configured)
• Test Local Mode and Resume Local Mode (if Branch Office is
configured)
• Password Admin
You can customize the IP Phone features to meet user requirements. For
more information, see the Avaya 1140E IP Deskphone User Guide,
NN43113-106.
If a call is presented while the user is manipulating an option, the Avaya 1140E IP
Deskphone rings and the DN key flashes. However, the display is not updated with the Caller
ID, and the programming text is not disturbed.
While you are in the Services menu you cannot dial digits but you can use the programmable
line keys, such as Redial (double-press a line key) and Auto dial key to make a call. However,
the display does not update with the dialed digits or Caller ID.
Press the Services key twice to access the Local Tools menu. The
following items appear in the Local Tools menu
1. Preferences
2. Local Diagnostics
3. Network Configuration
4. Lock Menu
To make a selection, press the number associated with the menu item,
or use the navigation keys to scroll through the menu items. Press the
Enter key to select the highlighted menu item.
If you are prompted to enter a password when you double-press the
Services key, password protection is enabled. For more information
about password protection and the Local Tools menu, see Local Tools
menu on page 415.
Press the Quit/Stop key to exit from any menu or menu item.
Features
The Avaya 1140E IP Deskphone supports the following telephony features
• six self-labeled line/programmable feature keys with labels and indicators
Supports up to 12 DNs or features on 2 pages. Use the Shift/Outbox key to access the
second page of DNs or features.
• four context-sensitive soft keys
Functions for the context-sensitive soft keys are configured in LD 11.
For more information about context-sensitive soft keys, see Avaya Features and Services
Fundamentals, NN43001-106.
• high quality speaker phone
• volume control keys to adjust ringer, speaker, handset, and headset volume
• ability to change user-defined feature key labels
• seven specialized feature keys
- Quit/Stop
- Directory
- Message/Inbox
- Shift/Outbox
- Services
- Copy
- Expand
• five call-processing fixed keys
- Mute
- Handsfree
- Goodbye
- Headset
- Hold
• Support for the G.722 codec for wideband audio — requires a user-supplied wideband
handset or headset. Wideband audio is supported on the speakerphone.
For more information about the Expansion Module, see Avaya 1100 Series Expansion
Module on page 305.
For more information about IP Phone features, see Features on page 319.
Dialpad entry
The following rules apply when you enter text and special characters using the dialpad.
• Press a key from 0 to 9 once to enter the corresponding number.
• Press a key from 2 to 9 repeatedly to cycle through the letters assigned to that key, first
in lower case and then in upper case.
For example, if you press the 5 key repeatedly, the following characters are displayed,
one at a time:
j -> k -> l -> J -> K -> L -> 5 ->
See Table 42: Character key mappings on page 248 for character key mappings.
• The insertion point remains in its current position as long as you continue to press the
same key.
• The entry is accepted if either a new key is pressed or if two seconds pass with no entry.
The insertion point moves 1 space to the right.
For example, to enter the word Avaya, press the following key sequence:
6 [2 second delay] 6 7 8 3 5
Although special characters are not required, key 1 generates commonly used special
characters, such as the period (.), at symbol (@), and underscore (_).
Table 42: Character key mappings
Key Generates
1 _-.!@$%&+1
2 abcABC2
3 defDEF3
4 ghiGHI4
Key Generates
5 jklJKL5
6 mnoMNO6
7 pqrsPQRS7
8 tuvTUV8
9 wxyzWXYZ9
With UNIStim 3.2 or later, you can use the numeric keys on an external USB keyboard
connected to the Avaya 1140E IP Deskphone to dial calling numbers.
Display characteristics
The Avaya 1140E IP Deskphone has three major display areas
• Self-labeled line/programmable feature key label display on page 249
• Information line display on page 250
• Context-sensitive soft key label display on page 250
Figure 44: Avaya 1140E IP Deskphone display area on page 249 shows the three display
areas.
telephone icon displays the status of the configured DN. Key labels are left-aligned for keys
on the left side of the screen, and right-aligned for keys on the right side of the screen. To
change the feature key label, press the Services key to access Telephone Options > Change
Feature key label option. For more information about changing the feature key label, see the
Avaya 1140E IP Deskphone User Guide, NN43113-106.
If a label is longer than 10 characters, the last 10 characters are displayed and the excess
characters are deleted from the beginning of the string.
Caution:
Do not use any liquids or powders on the IP Phone. Using anything other than a soft, dry
cloth can contaminate IP Phone components and cause premature failure.
Package components
The Avaya 1140E IP Deskphone includes integrated support for a number of Power over
Ethernet options, including support for IEEE 802.3af Power Classification 3.
Table 43: Package components on page 251 lists the Avaya 1140E IP Deskphone package
components.
Table 43: Package components
First-time installation
You must first install an IP telephony node with the Communication Server. For information
about installing an IP telephony node, see Avaya Signaling Server IP Line Applications
Fundamentals, NN43001-125.
Caution:
Damage to Equipment
Do not plug your Avaya 1140E IP Deskphone into an ISDN connection. Severe damage can
result.
For more information about configuring a virtual loop, see Avaya Signaling Server
IP Line Applications Fundamentals, NN43001-125 and Avaya Software Input
Output Reference-Administration, NN43001-611.
2. Configure the Avaya 1140E IP Deskphone on the Call Server using LD 11. At the
prompt, enter the following
REQ: new TYPE: 1140
For more information about configuring the Avaya 1140E IP Deskphone using LD
11, see Avaya Software Input Output Reference-Administration, NN43001-611.
3. Configure the Avaya 1140E IP Deskphone in Element Manager. IP Phones are
configured using the Phones section in the Element Manager navigation tree. For
more information about configuring the Avaya 1140E IP Deskphone using Element
Manager, see Avaya Element Manager System Reference - Administration ,
NN43001-632.
Caution:
The Avaya 1140E IP Deskphone is shipped with the stand locked in position. To avoid
damaging the IP Phone, press the wall-mount lever located under the Handsfree key to
release the stand and pull it away from the phone.
Connecting the components
1. Press the wall-mount lever located under the Handsfree key to release the stand
and pull it away from the phone. See Figure 45: Release the Avaya 1140E IP
Deskphone from the stand on page 254.
Figure 45: Release the Avaya 1140E IP Deskphone from the stand
2. Remove the stand cover. Pull upward on the center catch and remove the stand
cover. The cable routing tracks are now accessible. See Figure 46: Stand cover
removed on page 254.
jack in the bottom of the phone. Form a small bend in the cable, and then thread
the global power supply cord through the channels in the stand.
Warning:
Use your Avaya 1140E IP Deskphone with the approved Avaya global power
supply (model number NTYS17xxE6).
The Avaya 1140E IP Deskphone supports both AC power and Power over Ethernet
options, including IEEE 802.3af Power Classification 3. To use Power over Ethernet,
where power is delivered over the CAT5-e cable, the LAN must support Power over
Ethernet, and a global power supply is not required. To use local AC power, the
optional global power supply can be ordered separately.
You must use CAT5-e (or later) cables if you want to use Gigabit Ethernet.
Caution:
Damage to Equipment
Do not plug any device into your Avaya 1140E IP Deskphone Ethernet port other
than an IEEE 802.3 Ethernet network connection. The Avaya 1140E IP
Deskphone does not support multiple devices connected through the PC
Ethernet port.
8. Connect additional cables. If applicable, plug in optional USB devices. Connect the
Ethernet cable to the LAN Ethernet connection. If you are using a global power
supply, plug the adapter into an AC outlet.
Complete steps 1 to 8, as needed, before wall-mounting the IP Phone.
9. Wall-mount your phone (optional). Use Method A or Method B to wall-mount the IP
Phone. See Method A—using the mounting holes on the bottom of the phone stand,
or Method B—using the traditional-style wall-mount box with a CAT5-e connector
and a 15 cm (6 inch) CAT5-e cord (not provided).
• Method A: Press the wall-mount lever, and pull away from the stand. Using the
stand cover (see step 2 on page 254), mark the wall-mount holes by pressing
the bottom of the stand cover firmly against the wall in the location where you
wish to install the phone. Four small pins on the bottom of the stand cover
make the marks on the wall. Use the marks as a guideline to install the wall-
mount screws (not provided).
Install the screws so that they protrude 3 mm (1/8 inch) from the wall, and then
install the phone stand mounting holes over the screw heads. You may need
to remove the phone from the wall to adjust the lower screws. When the lower
screws are snug, install the phone on the mounting screws, and then tighten
the top screws.
• Method B: Attach the 15 cm (6 inch) CAT5-e cable, position the stand over the
mounting rivets, and slide the phone down the wall so that the rivets fit into the
slots on the stand.
10. Replace the stand cover. Ensure that all cables are neatly routed and press the
stand cover into place until you hear a click.
11. If you wall-mount the phone, put it in the wall-mount position by holding the tilt lever
and press the phone towards the base until the phone is parallel with the base.
Release the tilt lever and continue to push the phone towards the base until you
hear a click. Ensure the phone is securely locked in to position.
When you complete the IP Phone connection, you must connect the phone to the network.
See Dynamic Host Configuration Protocol on page 373.
Startup sequence
When an Avaya 1140E IP Deskphone connects to the network, it must perform a startup
sequence. The elements of the startup sequence include
• obtaining network access (if supported by the network infrastructure)
• obtaining VLAN ID (if supported by the network infrastructure)
• obtaining the IP parameters
• obtaining the provisioning parameters
• connecting to the Call Server
The IP Phone is configured for automatic provisioning by default. For more information about
provisioning the IP Phone automatically, see Provisioning the IP Phones on page 443.
You can manually configure all or some parameters. For information about manually
provisioning the IP Phone, see Manual provisioning of Avaya 2007 IP Deskphone and Avaya
1100 Series IP Deskphones on page 503.
If Then
the node password is enabled and is a password screen displays. Go to 4 on
not NULL page 259.
the node password is disabled a TN screen displays. Go to 5 on
page 259.
The service to the PC is disconnected as well if the PC connects to the Avaya 1140E
IP Deskphone.
If the Avaya 1140E IP Deskphone was automatically configured, the DHCP lease
expires and the IP address returns to the available pool.
2. In LD 11, enter the following: REQ: OUT TYPE: 1140 TN: LLL S CC UU
Contents
This section contains the following topics:
• Introduction on page 261
• Description on page 262
• Components and functions on page 264
• Features on page 269
• Dialpad entry on page 271
• Display characteristics on page 272
• Headset support on page 274
• Package components on page 274
• Installation and configuration on page 274
• TFTP firmware upgrade on page 282
• Bluetooth® wireless technology on page 282
• Redeploying an Avaya 1150E IP Deskphone on page 282
• Replacing an Avaya 1150E IP Deskphone on page 283
• Removing an Avaya 1150E IP Deskphone from service on page 283
Introduction
This section explains how to install and maintain the Avaya 1150E IP Deskphone. For
information about using the Avaya 1150E IP Deskphone, see the Avaya 1150E IP Deskphone
User Guide, NN43114-100.
This section contains the following procedures
• Configuring the Avaya 1150E IP Deskphone on page 275
• Connecting the components on page 276
Description
The Avaya 1150E IP Deskphone uses the customer IP data network to communicate with the
Avaya Communication Server 1000 (Avaya CS 1000). The Avaya 1150E IP Deskphone
translates voice into data packets for transport using Internet Protocol. Use a Dynamic Host
Configuration Protocol (DHCP) server to provide information that you can use for the Avaya
1150E IP Deskphone network and Avaya CS 1000 connections.
The Avaya 1150E IP Deskphone is configured for either an Agent, or a Supervisor. The Avaya
1150E IP Deskphone is shipped with Agent key configuration but can be modified to support
Supervisor key configuration by replacing the key caps. Remove the key caps using the Key
Cap removal tool (product number NTNM19AA). For information about Avaya 1150E IP
Deskphone components, see Package components on page 274.
Figure 49: Avaya 1150E IP Deskphone default Agent key configuration on page 263 shows
the Avaya 1150E IP Deskphone default Agent key configuration.
You can program the keys indicated with asterisks for different functions.
Figure 50: Avaya 1150E IP Deskphone Supervisor key configuration on page 264 shows the
Avaya 1150E IP Deskphone Supervisor key configuration.
You can program the keys indicated with asterisks for different functions.
Key Function
Hold Press the Hold key to put an active call on hold. Press the Line (DN)
key beside the flashing LCD to return to the caller on hold.
Goodbye Press the Goodbye key to terminate an active call.
Visual Alerter/ The red Visual Alerter/Message Waiting indicator LED is located at
Message waiting the top right of the phone. The indicator lights steadily when a
indicator message is waiting and flashes during an incoming call.
Feature Status Lamp When the firmware is updating, the blue Feature Status Lamp
indicator indicator flashes.
Self-labeled line/ Self-labeled line/programmable feature key labels are configured for
programmable various features on IP Phones.
feature keys labels A steady LCD light beside a line (DN) key indicates that the feature
or line is active. A flashing LCD indicates the line is on hold, or the
feature is being programmed.
Context-sensitive Context-sensitive soft keys are located below the display area. The
soft keys LCD label above the key changes, based on the active feature.
A triangle before a key label indicates that the key is active.
Fixed feature keys Use these keys to access non-programmable features.
Expand The Expand key is used to access external server applications, such
as Avaya Application Server.
Navigation keys Use the Navigation keys to scroll through menus and lists that
appear on the LCD display screen. The outer part of this key cluster
rocks for up, down, left, and right movements.
Use Up and Down keys to scroll up and down in lists, and use the
Left and Right keys to position the cursor. You can also use the Left
and Right keys to select editable fields that appear on the phone.
Press the Right key to select the field below the current position, or
press the Left key to select the field above the current position.
Enter Press the Enter key, at the center of the Navigation key cluster, to
confirm menu selections. In many cases, you can use the Enter key
instead of the Select soft key.
Message/Inbox Press the Message/Inbox key to access your voice mailbox.
Shift/Outbox Press the Shift/Outbox key to switch between two feature key pages,
or any Avaya 1100 Series Expansion Modules attached to the
phone.
Key Function
Copy Press the Copy Key to copy entries to your Personal Directory from
other lists, such as the Caller List, Redial List and Corporate
Directory.
Quit/Stop Press the Quit/Stop key to end an active application.
Pressing the Quit/Stop key does not affect the status of the calls
currently on your IP Phone.
Directory Press the Directory key to access Directory services including
Corporate Directory, Personal Directory, Caller's Log, and Redial.
Mute Press the Mute key to listen to the receiving party without
transmitting. Press the Mute key again to return to a two-way
conversation.
The Mute key applies to Headset microphones. The Mute LED
flashes when the Mute option is in use.
Volume control keys Use the Volume control keys to adjust the volume of the headset,
ringer, and alerter/pager.
Press the volume key with the plus sign icon to increase volume;
press the volume key with the minus sign icon to decrease
volume.
Supervisor Talk/ For Supervisor use. Press the Supervisor Talk/Listen key to
Listen key participate in an active conversation. The LED lights to indicate talk/
listen mode is on. If the LED is off, the Supervisor can only listen to
an active conversation.
A headset must be connected to the Supervisor port on the Avaya
1150E IP Deskphone to use this feature.
In-Calls key Press the In-Calls key to answer incoming calls. This mirrors the key
function and state of the Primary DN key. The In-Calls LED lights
when the In-Calls key is in use.
Key Function
Activity key Press the Activity key and enter the appropriate activity code to
record the activity the agent is performing. This key is reserved
for future implementation.
Key Function
Feature key The Feature key supports the assignment of any telephony
feature. This key is reserved for future implementation.
Not Ready Press the Not Ready key to exit the Automatic Call Distribution
(ACD) queue without logging out.
Make Set Busy Press the Make Set Busy key to log out of the ACD queue and
agent position.
Supervisor Press the Supervisor key to open a direct line between the agent
IP Phone and the supervisor IP Phone.
Emergency Press the Emergency key to place an emergency call to the
Supervisor.
Key Function
Display Agents Press the Dsply Agents key to obtain a summary of the current
status of all agent positions.
Interflow Press the Interflow key to forward calls to a predefined target
queue when the call backlog, or the waiting time in the queue
exceeds a set threshold.
Answer Emergency Press the Ans Emerg key to join the agent in an emergency
situation call.
Answer Agent The Ans Agent key corresponds to the agent Supervisor key.
Press the Ans Agent key to open the direct line between the
Supervisor and the agent.
Call Agent Press the Call Agent key to connect to an agent position.
Observe Agent Press the Obv Agent key to monitor activity on the agent
phone.
Services menu
Table 47: Services menu on page 268 shows the Services menu.
Press the Services key twice to access the Local Tools menu. The following items appear
in the Local Tools menu
1. Preferences
2. Local Diagnostics
3. Network Configuration
4. Lock Menu
To make a selection, press the number associated with the menu item or use the navigation
keys to scroll through the menu items. Press the Enter key to select the highlighted menu
item.
If you are prompted to enter a password when you double-press the Services key, password
protection is enabled. For more information about password protection and the Local Tools
menu, see Local Tools menu on page 415.
Press the Quit/Stop key to exit from any menu or menu item.
Features
The Avaya 1150E IP Deskphone supports the following telephony features
• six self-labeled line/programmable feature keys with labels and indicators
Supports up to 12 DNs or features on two pages. Use the Shift/Outbox key to access the
second page of DNs or features.
• four context-sensitive soft keys
Functions for the context-sensitive soft keys are configured in LD 11.
For more information about context-sensitive soft keys, see Avaya Features and Services
Fundamentals, NN43001-106.
• ability to change user-defined feature key labels
• seven specialized feature keys
- Copy
- Services
- Quit/Stop
- Shift/Outbox
- Inbox/Message
- Directory
- Feature key (reserved for future implementation)
• seven dedicated Automatic Call Distribution (ACD) fixed keys for default Agent key
configuration with an integrated LED
- Supervisor Talk/Listen
- Emergency
- Supervisor
- Make Busy
- Not Ready
- In-Calls
- Activity (reserved for future implementation)
• nine dedicated ACD fixed keys for Supervisor key configuration with an integrated LED
- Supervisor Talk/Listen
- Display Agents
- Interflow
- Answer Emergency
- Answer Agent
- Call Agent
- Observe Agent
- In-Calls
- Expand
• four call-processing fixed keys
- Mute
- Release
- Expand
- Hold
- Volume increase/decrease
For more information about the Expansion Module, see Avaya 1100 Series Expansion
Module on page 305.
For more information about IP Phone features, see Features on page 319.
Dialpad entry
For ease of use, Avaya recommends the use of the external USB keyboard.
The following rules apply when you enter text and special characters using the dialpad.
• Press a key from 0 to 9 once to enter the corresponding number.
• Press a key from 2 to 9 repeatedly to cycle through the letters assigned to that key, first
in lower case and then in upper case.
For example, if you press the 5 key repeatedly, the following characters are displayed,
one at a time:
j -> k -> l -> J -> K -> L -> 5 ->
See Table 42: Character key mappings on page 248 for character key mappings.
• The insertion point remains in its current position as long as you continue to press the
same key.
• The entry is accepted if either a new key is pressed or if two seconds pass with no entry.
The insertion point moves 1 space to the right.
For example, to enter the word Avaya, press the following key sequence:
6 [2 second delay] 6 7 8 3 5
Although special characters are not required, key 1 generates commonly used special
characters, such as the period (.), at symbol (@), and underscore (_).
Table 49: Character key mappings
Key Generates
1 _-.!@$%&+1
2 abcABC2
3 defDEF3
4 ghiGHI4
5 jklJKL5
6 mnoMNO6
7 pqrsPQRS7
8 tuvTUV8
9 wxyzWXYZ9
With UNIStim firmware release 3.2 or later, you can use the numeric keys on an external USB
keyboard connected to the Avaya 1150E IP Deskphone to dial calling numbers.
Display characteristics
Avaya 1150E IP Deskphone has three major display areas
• Self-labeled line/programmable feature key label on page 272
• Information line display on page 273
• Context-sensitive soft key label on page 273
Caution:
Do not use any liquids or powders on the IP Phone. Using anything other than a soft, dry
cloth can contaminate IP Phone components and cause premature failure.
Headset support
Press the Services key to open the Telephone Options menu and to access the Headset Type
menu item.
The Avaya 1150E IP Deskphone supports the following headsets
• Type 1: Plantronics P251N, P261N, CS55, Voyager 510S
• Type 2: GNNetcom GN 2120 NCD, GN9120 Flex
• GNNetcom Liberation
Package components
The Avaya 1150E IP Deskphone includes integrated support for a number of Power over
Ethernet options, including support for IEEE 802.3af Power Classification 3.
Table 50: Package components on page 274 lists the Avaya 1150E IP Deskphone package
components.
Table 50: Package components
First-time installation
You must first install an IP telephony node with the Communication Server. For information
about installing an IP telephony node, see Avaya Signaling Server IP Line Applications
Fundamentals, NN43001-125.
Caution:
Damage to Equipment
Do not plug your Avaya 1150E IP Deskphone into an ISDN connection. Severe damage can
result.
For more information about configuring a virtual loop, see Avaya Signaling Server
IP Line Applications Fundamentals, NN43001-125 and Avaya Software Input
Output Reference-Administration, NN43001-611.
2. Configure the Avaya 1150E IP Deskphone on the Call Server using LD 11. At the
prompt, enter the following:
REQ: new
TYPE: 1150
For more information about configuring the Avaya 1150E IP Deskphone using LD
11, see Avaya AvaSoftware Input Output Reference-Administration,
NN43001-611.
3. Configure the Avaya 1150E IP Deskphone in Business Element Manager. IP
Phones are configured using the Phones section in the Business Element Manager
navigation tree. For more information about configuring the Avaya 1150E IP
Deskphone using Business Element Manager, see ya Business Element Manager
System Reference - Administration , NN43001-632.
Caution:
The Avaya 1150E IP Deskphone is shipped with the stand locked in position. To avoid
damaging the IP Phone, press the wall-mount lever located under the base to release the
stand and pull it away from the phone.
Connecting the components
1. Press the wall-mount lever located under the base to release the stand and pull it
away from the phone. See Figure 52: Release the Avaya 1150E IP Deskphone from
the stand on page 277.
Figure 52: Release the Avaya 1150E IP Deskphone from the stand
2. Remove the stand cover. Pull upward on the center catch and remove the stand
cover. The cable routing tracks are now accessible. See Figure 53: Remove the
stand cover on page 278.
Warning:
Use your Avaya 1150E IP Deskphone with the approved Avaya global power
supply (model number NTYS17xxE6).
The Avaya 1150E IP Deskphone supports both AC power and Power over Ethernet
options, including IEEE 802.3af Power Classification 3. To use Power over Ethernet,
where power is delivered over the CAT5-e cable, the LAN must support Power over
Ethernet, and a global power supply is not required. To use local AC power, the
optional global power supply can be ordered separately.
You must use CAT5-e (or later) cables if you want to use Gigabit Ethernet.
Caution:
Damage to Equipment
Do not plug any device into your Avaya 1150E IP Deskphone Ethernet port other
than an IEEE 802.3 Ethernet network connection. The Avaya 1150E IP
Deskphone does not support multiple devices connected through the PC
Ethernet port.
7. Connect additional cables. If applicable, plug in optional USB devices. Connect the
Ethernet cable to the LAN Ethernet connection. If you are using a global power
supply, plug the adapter into an AC outlet.
Complete steps 1 to 7, as needed, before wall-mounting the IP Phone.
8. Wall-mount your phone (optional). Use Method A or Method B to wall-mount the IP
Phone. See Method A—using the mounting holes on the bottom of the phone stand,
or Method B—using the traditional-style wall-mount box with a CAT5-e connector
and a 15 cm (6 inch) CAT5-e cord (not provided).
• Method A: Press the wall-mount lever, and pull away from the stand. Using the
stand cover (see Figure 53: Remove the stand cover on page 278), mark the
wall-mount holes by pressing the bottom of the stand cover firmly against the
wall in the location where you wish to install the phone. Four small pins on the
bottom of the stand cover make the marks on the wall. Use the marks as a
guideline to install the wall-mount screws (not provided). See Figure 55: Cable
routing tracks on page 280.
Install the screws so that they protrude 3 mm (1/8 inch) from the wall, and then
install the phone stand mounting holes over the screw heads. You may need
to remove the phone from the wall to adjust the lower screws. When the lower
screws are snug, install the phone on the mounting screws, and then tighten
the top screws.
• Method B: Attach the 15 cm (6 inch) CAT5-e cable, position the stand over the
mounting rivets, and slide the phone down the wall so that the rivets fit into the
slots on the stand. See Figure 55: Cable routing tracks on page 280.
9. Replace the stand cover. Ensure that all cables are neatly routed and press the
stand cover into place until you hear a click.
10. If you wall-mount the phone, put it in the wall-mount position by holding the tilt lever
and press the phone towards the base until the phone is parallel with the base.
Release the tilt lever and continue to push the phone towards the base until you
hear a click. Ensure the phone is securely locked in to position.
When you complete the IP Phone connection, you must connect the phone to the network.
See Dynamic Host Configuration Protocol on page 373.
Startup sequence
When an Avaya 1150E IP Deskphone connects to the network, it must perform a startup
sequence. The elements of the startup sequence include
• obtaining network access (if supported by the network infrastructure)
• obtaining VLAN ID (if supported by the network infrastructure)
• obtaining the IP parameters
• obtaining the provisioning parameters
• connecting to the Call Server
The IP Phone is configured for automatic provisioning by default. For more information about
provisioning the IP Phone automatically, see Provisioning the IP Phones on page 443.
You can manually configure all or some parameters. For information about manually
provisioning the IP Phone, see Manual provisioning of Avaya 2007 IP Deskphone and Avaya
1100 Series IP Deskphones on page 503.
If Then
the node password is enabled and is a password screen displays. Go to 4 on
not NULL page 283.
the node password is disabled a TN screen displays. Go to 5 on
page 283.
The service to the PC is disconnected as well if the PC connects to the Avaya 1150E
IP Deskphone.
If the Avaya 1150E IP Deskphone was automatically configured, the DHCP lease
expires and the IP address returns to the available pool.
2. In LD 11, enter the following: REQ: OUT TYPE: 1150 TN: LLL S CC UU
Contents
This section contains the following topics:
• Description on page 285
• Components and functions on page 286
• Features on page 290
• Dialpad entry on page 291
• Display characteristics on page 292
• Cleaning the IP Phone display screen on page 294
• Package components on page 295
• Installation and configuration on page 295
• TFTP firmware upgrade on page 302
• Bluetooth® wireless technology on page 302
• Redeploying an Avaya 1165E IP Deskphone on page 302
• Replacing an Avaya 1165E IP Deskphone on page 303
• Removing an Avaya 1165E IP Deskphone from service on page 304
Description
The Avaya 1165E IP Deskphone is a multi-line professional-level deskset with a high-
resolution, fully-backlit, QVGA color LCD display, superior navigation experience, integrated
Bluetooth® Audio gateway and integrated phone switch with Gigabit Ethernet LAN and PC
ports.
Figure 56: Avaya 1165E IP Deskphone on page 286 shows the Avaya 1165E IP
Deskphone.
Key Function
Hold Press the Hold key to put an active call on hold. Press the line
(DN) key beside the flashing LCD to return to the caller on hold.
Goodbye Press the Goodbye key to terminate an active call.
Visual Alerter/Message The red Visual Alerter/Message Waiting indicator LED is located
waiting indicator at the top right of the phone. The indicator lights steadily when a
message is waiting and flashes during an incoming call.
Feature Status Lamp When the firmware is updating, the blue Feature Status Lamp
indicator indicator flashes.
This function requires server support and, therefore, is not
available on all phones.
Self-labeled line/ The keys on either side of the LCD display area are self-labeled
programmable feature line/programmable feature keys, with labels on the LCD. These
keys labels keys also function as line (DN) keys. These keys are referred to
as line/feature keys throughout the remainder of this guide.
A steady LCD light beside a line (DN) key indicates the feature
or line is active. A flashing LCD indicates the line is on hold or the
feature is being programmed.
Context-sensitive soft Context Sensitive Soft keys are located below the display area.
keys The LCD label above each key changes, based on the active
feature. These keys are referred to as Soft keys throughout this
document.
Fixed feature keys Use these keys to access non-programmable standard
features.
Expand The Expand key is used to access external server applications,
such as Avaya Application Server.
Navigation keys Use the Navigation keys to scroll through menus and lists that
appear on the LCD display screen. The outer part of this key
cluster rocks for up, down, left, and right movements.
Use Up and Down keys to scroll up and down in lists, and the Left
and Right keys to position the cursor. You can also use the Left
and Right keys to select editable fields that appear on the phone.
Press the Right key to select the field below the current position,
or press the Left key to select the field above the current
position.
Enter Press the Enter key, at the center of the Navigation key cluster,
to confirm menu selections. In many cases, you can use the Enter
key instead of the Select soft key.
Message/Inbox Press the Message/Inbox key to access your voice mailbox.
Shift/Outbox The Shift/Outbox key is used to access the second page of line/
DN feature keys.
Key Function
Quit/Stop Press the Quit/Stop key to end an active application.
Pressing the Quit/Stop key does not affect the status of the calls
currently on your IP Phone.
Directory Press the Directory key to access Directory services.
Mute Press the Mute key to listen to the receiving party without
transmitting. Press the Mute key again to return to a two-way
conversation.
The Mute key applies to Handsfree, Handset, and Headset
microphones. The Mute LED flashes when the Mute option is in
use.
Headset Press the Headset key to answer a call using the headset or to
switch a call from the Handset or Handsfree to the Headset.
Press the Headset key twice to access Bluetooth® Setup menu.
If Bluetooth® wireless technology is disabled, this menu is not
available.
Volume control keys Use the Volume control keys to adjust the volume of the handset,
headset, speaker, ringer, and Handsfree feature. Press the
volume key with the loudspeaker icon to increase volume; press
the volume key without the loudspeaker icon to decrease
volume.
Copy Press the Copy Key to copy entries to your Personal Directory
from other lists, such as the Caller List, Redial List, and Corporate
Directory.
Handsfree key Press the Handsfree key to activate handsfree. The LED lights
to indicate when the handsfree feature is active.
Services menu
Table 52: Services menu on page 288 shows the Services menu.
Table 52: Services menu
- Set Info
- Diagnostics
- Call Log Options
- Ring type
- Call Timer
- OnHook Default Path
- Change Feature Key Label
- Name Display Format
- Live Dialpad
• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)
• Test Local Mode and Resume Local Mode (if Branch Office is configured)
• Password Admin
You can customize the IP Phone features to meet your requirements. For more
information, see the Avaya 1165E IP Deskphone User Guide , NN43101-102.
If a call is presented while the user is manipulating an option, the Avaya 1165E IP
Deskphone rings and the DN key flashes. However, the display is not updated with the Caller
ID, and the programming text is not disturbed.
While you are in the Services menu you cannot dial numbers but you can use the
programmable line keys, such as Redial (double-press a line key) and Auto dial key to make
a call. However, the display does not update with the dialed numbers or Caller ID.
Services Press the Services key twice to access the Local Tools menu. The following
items appear in the Local Tools menu
• Preferences
• Local Diagnostics
• Network Configuration
• Locks
To make a selection, use the navigation keys to scroll left and right through
the menu items. Press the Enter key to select the highlighted menu item.
If the display prompts you to enter a password when you double-press the
Services key, password protection is enabled. For more information about
password protection and the Local Tools menu, see Local Tools menu on
page 415.
Features
The Avaya 1165E IP Deskphone supports the following telephony features:
• up to sixteen line/feature keys with indicators, using the Shift feature
Avaya Communication Server 1000 Release 7.0 removes the Release 6.0 limitation of
12 supported keys on the Avaya 1165E IP Deskphone. Previously, keys from 0 to 5 were
located on the first page of the IP Phone and keys from 6 to 11 were located on the second
page. In Release 7.0, the first page contains keys 0-7 and the second page contains keys
8-15.
During an upgrade from Release 6.0 to Release 7.0, the 6 and 7 keys are moved from
the second page to the first page and keys 8-15 are displayed on the second page.
• four soft keys to provide easy access to features and call control
Functions for the context-sensitive soft keys are configured in LD 11.
For more information about context-sensitive soft keys, see Avaya Features and Services
Fundamentals, NN43001-106.
• high resolution color display
• high quality handsfree speaker phone
• wideband audio support for handset, headset, speaker, and handsfree microphone
• volume control keys to adjust ringer, handsfree speaker, handset, and headset volume
• seven specialized feature keys
- Quit/Stop
- Directory
- Message/Inbox
- Shift/Outbox
- Services
- Copy
- Expand
• five call-processing fixed keys
- Mute
- Handsfree
- Goodbye
- Headset
- Hold
• two Gigabit Ethernet ports—for LAN and PC connections
• integrated headset support for wired and wireless options including USB and
Bluetooth® Wireless Technology
• IEEE 802.3af PoE and local AC power options
• hearing aid compatibility
• USB port for connecting a USB keyboard, USB mouse, USB headset, USB flash drive
and powered hubs
• USB access control (USB lock) that controls how the USB port on the Avaya 1165E IP
Deskphone can be used
• support for Graphical External Application Server (GXAS) protocol that enables an
application gateway (AG) to provide feature functionality
• support for the Avaya 1100 Series Expansion Module to add keys
• Support for the G.722 codec for wideband audio — requires a user-supplied wideband
headset. Wideband audio is supported on the speakerphone and handset.
Dialpad entry
The following rules apply when you enter text and special characters using the dialpad.
• Press a key from 0 to 9 once to enter the corresponding number.
• Press a key from 2 to 9 repeatedly to cycle through the letters assigned to that key, first
in lower case and then in upper case.
For example, if you press the 5 key repeatedly, the following characters are displayed,
one at a time:
j -> k -> l -> J -> K -> L -> 5 ->
See Table 54: Character key mappings on page 292 for character key mappings.
• The insertion point remains in its current position as long as you continue to press the
same key.
• The entry is accepted if either a new key is pressed or if two seconds pass with no entry.
The insertion point moves 1 space to the right.
For example, to enter the word Avaya, press the following key sequence:
6 [2 second delay] 6 7 8 3 5
Although special characters are not required, key 1 generates commonly used special
characters, such as the period (.), at symbol (@), and underscore (_).
Key Generates
1 _-.!@$%&+1
2 abcABC2
3 defDEF3
4 ghiGHI4
5 jklJKL5
6 mnoMNO6
7 pqrsPQRS7
8 tuvTUV8
9 wxyzWXYZ9
You can use the numeric keys on an external USB keyboard connected to the Avaya 1165E
IP Deskphone to dial calling numbers.
Display characteristics
The Avaya 1165E IP Deskphone has a 4.1" color display with a wide screen viewing angle.
The display supports QVGA 320 x 240 (width by height) pixels. Figure 57: Avaya 1165E IP
Deskphone display screen on page 293 shows the Avaya 1165E IP Deskphone display
screen.
The Avaya 1165E IP Deskphone has three major display areas
• Self-labeled line/programmable feature key label display on page 293
• Information line display on page 294
• Soft key label display on page 294
Caution:
Do not use any liquids or powders on the IP Phone. Using anything other than a soft, dry
cloth can contaminate IP Phone components and cause premature failure.
Package components
Components included in the packaged Avaya 1165E IP Deskphone are listed in Table 55:
Package components on page 295.
Table 55: Package components
• Ensure the host Call Server is equipped with a Voice Gateway Media Card and a Signaling
Server with the Line TPS application.
• Ensure a LAN is properly configured and operational
• If a global power supply is required, ensure the approved Avaya global power supply
(model number NTYS17xxE6) is used. See Package components on page 295.
• Ensure the latest IP Phone firmware is deployed to the IP telephony node. For more
information, see Avaya Signaling Server IP Line Applications Fundamentals,
NN43001-125.
First-time installation
You must first install an IP telephony node with the Communication Server. For information
about installing an IP telephony node, see Avaya Signaling Server IP Line Applications
Fundamentals, NN43001-125.
Caution:
Damage to Equipment
Do not plug your Avaya 1165E IP Deskphone into an ISDN connection. Severe damage can
result.
and deployment information, including any required Call Server patches, refer to
the Partner Information Center for any related Product Bulletins.
Caution:
The Avaya 1165E IP Deskphone is shipped with the stand locked in the wall-mount position.
To avoid damaging the IP Phone, press the wall-mount lever located under the Handsfree
key to release the stand and gently rotate it away from the IP phone.
Connecting the components
1. Press the wall-mount lever located under the Handsfree key to release the stand
and gently rotate it away from the IP phone. See Figure 58: Release the Avaya
1165E IP Deskphone from the stand on page 297.
Figure 58: Release the Avaya 1165E IP Deskphone from the stand
2. Remove the stand cover. Pull upward on the center catch and remove the stand
cover. The cable routing tracks are now accessible. See Figure 59: Stand cover
removed on page 298.
Caution:
Damage to Equipment
Do not plug any device into your Avaya 1165E IP Deskphone Ethernet port other
than an IEEE 802.3 Ethernet network connection. The Avaya 1165E IP
Deskphone does not support multiple devices connected through the PC
Ethernet port.
8. Connect additional cables. If applicable, plug in optional USB devices. Connect the
Ethernet cable to the LAN Ethernet connection. If you are using a global power
supply, plug the adapter into an AC outlet.
Complete steps 1 to 8, as needed, before wall-mounting the IP Phone.
9. Wall-mount your phone (optional). Use Method A or Method B to wall-mount the IP
Phone. See Method A—using the mounting holes on the bottom of the phone stand,
or Method B—using the traditional-style wall-mount box with a CAT5-e connector
and a 15 cm (6 inch) CAT5-e cord (not provided).
• Method A: Press the wall-mount lever, and pull away from the stand. Using the
stand cover (see step 2), mark the wall-mount holes by pressing the bottom of
the stand cover firmly against the wall in the location where you wish to install
the phone. Four small pins on the bottom of the stand cover make the marks
on the wall. Use the marks as a guideline to install the wall-mount screws (not
provided). Due to the wide variety of materials and construction techniques,
the user is advised to select an appropriate fastener or anchor type for the wall.
Consult your local hardware store or other expert assistance in selecting the
correct fastener for your application."
Install the screws so that they protrude 3 mm (1/8 inch) from the wall, and then
install the phone stand mounting holes over the screw heads. You may need
to remove the phone from the wall to adjust the lower screws. When the lower
screws are snug, install the phone on the mounting screws, and then tighten
the top screws.
• Method B: Attach the 15 cm (6 inch) CAT5-e cable (not included), position the
stand over the mounting rivets, and slide the phone down the wall so that the
rivets fit into the slots on the stand.
10. Replace the stand cover. Ensure that all cables are neatly routed and press the
stand cover into place until you hear a click.
11. If you wall-mount the phone, put it in the wall-mount position by holding the tilt lever
and press the phone towards the base until the phone is parallel with the base.
Release the tilt lever and continue to push the phone towards the base until you
hear a click. Ensure the phone is securely locked in to position.
When you complete the IP Phone connection, you must connect the phone to the network.
See DHCP server configuration on page 619.
Startup sequence
When an Avaya 1165E IP Deskphone connects to the network, it must perform a startup
sequence. The elements of the startup sequence include
• obtaining network access (if supported by the network infrastructure)
• obtaining VLAN ID (if supported by the network infrastructure)
• obtaining the IP parameters
If Then
the node password is enabled and is a password screen displays. Go to step
not NULL 4.
the node password is disabled a TN screen displays. Go to step 5.
Contents
This section contains the following topics:
• Description on page 305
• Features on page 306
• Display characteristics on page 307
• Configuration on page 307
• Installation on page 308
• Expansion Module startup initialization on page 311
• Operating parameters on page 312
• Services key operation on page 314
• Firmware on page 316
Description
The Avaya 1100 Series Expansion Module is supported on the following IP Phones
• Avaya 1120E IP Deskphone
• Avaya 1140E IP Deskphone
• Avaya 1150E IP Deskphone
• Avaya 1165E IP Deskphone
The Expansion Module is a hardware component that connects to the IP Phones and provides
additional line appearances and feature keys.
Up to three Expansion Modules are supported on the IP Phones. With three Expansion
Modules, the IP Phones provide up to 54 additional line/feature keys.
The Avaya IP Deskphones 1140E/1150E/1165E can also provide up to 36 additional line/
feature keys using the Shift key functionality and one Expansion Module. With more than one
Expansion Module connected, the Shift key functionality does not affect the Expansion Module
since the maximum number of line/feature keys is already available.
The Avaya 1120E IP Deskphone does not support Shift key functionality.
Figure 62: Avaya 1140E IP Deskphone with Avaya 1100 Series Expansion Module on
page 306 shows an Avaya 1140E IP Deskphone with the Expansion Module attached.
Figure 62: Avaya 1140E IP Deskphone with Avaya 1100 Series Expansion Module
Features
The Expansion Module provides the following features
• 18 self-labeled line/programmable feature keys provide up to 36 additional self-labeled
line/programmable feature keys. Using the Shift key functionality, an Avaya 1120E IP
Deskphone, for example, can have up to 66 additional logical self-labeled line/
programmable feature keys.
• Upgradeable firmware using a TFTP or UFTP Server.
• A desk-mount bracket and structural baseplate connect the Expansion Module to an IP
Phone or to another Expansion Module.
• IP Phone and Expansion Module combination can be wall-mounted using the wall mount
template provided.
Display characteristics
The Expansion Module has the following display characteristics
• LCD display area—Each of the 18 line/feature keys on the Expansion Module has a 10-
character display label (see Figure 62: Avaya 1140E IP Deskphone with Avaya 1100
Series Expansion Module on page 306). This label is set automatically; however, the user
can edit the label using the controls on the IP Phone.
• adjustable display and contrast settings—Use the Contrast Adjustment option in the
Telephone Options menu on the IP Phone to adjust the display and contrast settings. Any
contrast changes you make on the IP Phone affect the Expansion Module. The Expansion
Module and IP Phone do not have separate contrast adjustments.
• backlight—The local 48 V power supply is required to operate the backlight on the
Expansion Module; however, you can use either the local 48 V power supply or Power
over Ethernet (PoE) to operate all other Expansion Module functionality.
Configuration
Use LD 11 to configure the Expansion Module.
Table 56: LD 11 - Configure the Expansion Module
Installation
The Expansion Module mounts on the right side of the IP Phone. The Expansion Module snaps
into the receptacle on the back of the IP Phone using the desk-mount bracket and structural
baseplate supplied with the Expansion Module.
The Expansion Module connects to the IP Phone using the Accessory Expansion Module
(AEM) port on the IP Phone.
Use Connecting the Expansion Module to the IP Phone on page 309 to connect the Avaya
1100 Series Expansion Module to the IP Phone.
Caution:
Damage to Equipment
To avoid damaging the equipment, remove the power (PoE cable, or local power) from the
IP Phone before connecting the Expansion Module.
Caution:
The Expansion Module is shipped with the base locked in position. To avoid damaging the
Expansion Module, press the wall-mount lever, located on the base at the front of the
Expansion Module.
Caution:
Do not over tighten the wheel on the Expansion Module.
6. Connect power to the IP Phone. The Expansion Module powers up.
The Expansion Module uses the electrical connection of the IP Phone for power. It
does not have its own power source.
Table 57: Startup initialization process for the Expansion Module on page 312 lists the
initialization process for the Expansion Module.
Table 57: Startup initialization process for the Expansion Module
Phase Description
1 Expansion Module performs The self-test confirms the operation of the Expansion
self-test Modules local memory, CPU, and other circuitry. While
undergoing this self-test, the Expansion Modules
display lights up.
If the Expansion Modules display does not light up, or
lights up and then goes blank, or fails to begin flashing,
check that the Expansion Modules is correctly
installed and configured.
2 Expansion Module establishes The Expansion Modules display flashes until it
communication with the IP establishes communication with the IP Phone.
Phone If the Expansion Modules display does not stop
flashing, communication is not established with the IP
Phone. Check that the Expansion Modules is correctly
installed and configured.
3 Expansion Module downloads The key labels download to the Expansion Modules.
key maps During the download, the display is blank.
When the three phases complete successfully, you are ready to use the additional self-labeled
line/programmable feature keys on the Expansion Module.
If you have a second or a third Expansion Module installed on your IP Phone, the one to the
immediate right of the IP Phone must be functional so that subsequent Expansion Module to
work. This is necessary because the second Expansion Module receives its power, and
communicates with the IP Phone, through the first Expansion Module; and the third Expansion
Module receives its power, and communicates with the IP Phone, through the second
Expansion Module.
Operating parameters
If the Expansion Module does not respond, and lines or features are configured on keys 32 to
85, calls can be directed to those keys which the user cannot access. This means that the IP
Phone rings, but the call cannot be answered. In such cases, the incoming call receives Call
Forward No Answer (CFNA) treatment.
ignored. An error message displays to alert the administrator that the hardware configuration
does not match the administered configuration.
If two Expansion Modules are configured in LD 11, but only one Expansion Module responds,
the keys on the second Expansion Module are available for call processing but are not
accessible to the user. This means that lines and features on keys 32 to 67 can cause the
Avaya 1120E IP Deskphone to ring, but there is no way to answer it. An error message displays
to alert the administrator that the hardware configuration does not match the administered
configuration.
If three Expansion Modules are configured in LD 11, but only one or two Expansion Modules
respond, the keys on the third Expansion Module are available for call processing but are not
accessible to the user. This means that lines and features on keys 68 to 85 can cause the
Avaya 1120E IP Deskphone to ring, but there is no way to answer it. An error message displays
to alert the administrator that the hardware configuration does not match the administered
configuration.
configuration. When a third Expansion Module is detected, the TPS changes the key
assignments to display across all three Expansion Modules.
Note:
There are two diagnostic modes. In one mode, you can answer an incoming call. In the other
mode, you cannot answer the call.
Enter the diagnostic mode and be able to answer:
1. Press the Services key.
2. Select Telephone Options.
3. Select Display diagnostics.
4. Answer the call by pressing the DN/feature key, handsfree key, or headset key, or
by picking up the handset.
Enter the diagnostic mode and not be able to answer:
1. Press the Mute key.
2. Press the navigation keys: UP, DOWN, UP, DOWN, UP.
3. Press the Mute key.
4. Press the 9 key.
Note:
The display area remains in diagnostic mode until either you exit the diagnostic mode, or
the idle timeout clears the mode. Once cleared, the normal display for the current state of
the IP Phone is displayed.
Display diagnostics
Use the Up/Down navigation keys to scroll the Display diagnostics menu to access the
following screens/diagnostic operations
• Initial screen on page 315
• Full Contrast on page 315
• LED Test on page 315
• Character Test on page 315
Initial screen
Instructions are displayed on the display area of the IP Phone and the Expansion Module. The
DN/feature key display areas are blank.
Full Contrast
The IP Phone and the Expansion Module display areas are set to maximum (dark) contrast,
including the DN/feature key areas. All LEDs are off.
LED Test
The IP Phone and the Expansion Module LEDs are set to on. The display area is cleared,
including the DN/feature key display areas.
Character Test
The IP Phone and the Expansion Module LEDs are set to off. The available character set is
displayed across all writable areas of the display, including the DN/feature key display areas.
The telephone on-hook icon is displayed for all DN/feature keys.
Table 58: Display diagnostic operation on the IP Phone and the Avaya 1100 Series Expansion
Module on page 315 shows the display diagnostic operation on the IP Phones and the
Expansion Module.
Table 58: Display diagnostic operation on the IP Phone and the Avaya 1100 Series
Expansion Module
Set Info
The Set Info menu displays the firmware version for the IP Phone and any attached Expansion
Modules. The attached Expansion Modules are identified as KEM1, KEM2, and KEM3. KEM1
is the closest to the IP Phone. The Expansion Module identifies the firmware as a three
character string; the TPS displays the firmware in an n.nn format.
Use the Up/Down navigation keys to scroll the list to display the firmware for each attached
Expansion Module. The firmware version is displayed even if the Expansion Module is not
configured in LD 11. In this case, the Expansion Module is identified in the display area by an
asterisk (*) after the Expansion Module number (for example, KEM1*).
If an Expansion Module is configured but does not respond, the firmware version displays as
<unknown>.
Firmware
The Expansion Module uses a TFTP or UFTP Server to upgrade the firmware. The firmware
is downloaded to the IP Phone, then distributed to each attached Expansion Module, one at a
time. After the Expansion Module confirms to the IP Phone that the firmware file is downloaded
and saved successfully, the IP Phone starts the download to the next attached Expansion
Module.
If any error causes the firmware download to fail, or if the saved firmware file is corrupted, the
Expansion Module reverts to the factory installed firmware. The factory installed firmware file
is always available to facilitate firmware download in case the downloaded firmware is
unusable.
For more information about TFTP Server firmware upgrade, see TFTP Server on page 631.
For more information about Expansion Module, see Avaya 1100 Series Expansion Module
User Guide, NN43130-101.
The following IP Deskphones are available with SIP software. For more information about these IP
Deskphones with SIP software, see the following technical publications and User Guides.
Table 59: IP Phones with SIP software
Contents
This section contains the following topics:
• Telephony features on page 319
• Network features on page 365
Telephony features
The IP Deskphones support the following features (unless otherwise stated).
• WML Browser on page 358
• Push Agent on page 352
• G.722 codec support on page 351
• Disable Mute function on IP Phones on page 320
• Password protection for language and feature key label changes on IP Phone Services
menu on page 321
• Callers List and Redial List display number instead of displaying unknown on page 321
• Audio Message Waiting Indication (MWI) on IP Phones on page 321
• Corporate Directory on page 321
• Personal Directory on page 322
• Redial List on page 322
• Callers List on page 322
• Password Administration on page 323
• IP Call Recording on page 323
• Secure IP Call Recording on page 324
• Virtual Office on page 325
• Virtual Office login and logout soft key display on page 326
• Virtual Office-only IP Phones on page 326
Corporate Directory
You must press the Directory key to access the Corporate Directory.
The Avaya Communication Server 1000 (Avaya CS 1000) Corporate Directory allows IP
telephone sets to display and access a corporate-wide telephone directory. UCM Common
Services provides a Corporate Directory application, that generates the corporate directory file
and uploads it to Avaya CS 1000 systems. For information about using Corporate Directory
from IP Phones, see the appropriate user guide. For details about Corporate Directory, see
Avaya Features and Services Fundamentals, NN43001-106.
The Common Network Directory (CND) is the data source for corporate directory files. All
information required for generating corporate directory files should be published in the CND.
Subscriber Manager, Corporate Directory application and CND are installed on the primary
UCM server. The Subscriber Manager application manages the subscriber and accounts data
Personal Directory
You must press the Directory key to access the Personal Directory. Personal Directory allows
an end user to create and control a personal directory. Up to 100 Personal Directory entries
can be created, edited, copied from other sources, or deleted. (For information about using
Personal Directory on IP Phones, see the appropriate user guide. For more information about
the Personal Directory feature, see Avaya Features and Services Fundamentals,
NN43001-106. Personal Directory uses a separate central database, called the Application
Server, to store directory data and end-user profile options.
Personal Directory is not supported on the 2001 IP Phone, Avaya 2033 IP Conference Phone,
Avaya 1110 IP Deskphone, or Avaya 1210 IP Deskphone.
Redial List
You must press the Directory key to access the Redial List. Redial List is a call log feature
whose content is generated by the system during call processing. The list resides on the
Application Server. An end user can scroll through a list of up to 20 entries of the most recent
calls dialed from the IP Phone and redial a selected telephone number. For more information
about using Redial List with IP Phones, see the appropriate user guide. For more information
about the Redial List feature, see Avaya Features and Services Fundamentals,
NN43001-106.
Redial List is not supported on the 2001 IP Phone, Avaya 2033 IP Conference Phone, Avaya
1110 IP Deskphone, or Avaya 1210 IP Deskphone.
Callers List
You must press the Directory key to access the Callers List. Callers List is a call log feature
whose content is generated by the system during call processing. The list resides in the
Application Server. An end user can scroll through a list of up to 100 entries of the most recent
calls received by the IP Phone and call a selected telephone number.
You can configure the Callers List to log all incoming calls including calls while your IP Phone
is busy. This feature is enabled through the Telephone Option menu. For more information,
refer to the applicable IP Phone User Guide.
For more information about using Callers List with IP Phones, see the appropriate user guide.
For more information about the Callers List feature, see Avaya Features and Services
Fundamentals, NN43001-106.
Callers List is not supported on the 2001 IP Phone, Avaya 2033 IP Conference Phone, Avaya
1110 IP Deskphone, or Avaya 1210 IP Deskphone.
Password Administration
Once the Station Control password (SCPW) has been set by the system administrator on the
Call Server, end users can operate this feature from IP Phones to protect private directory
information stored on the Application Server. For more information about using Password
Administration from IP Phones, see the appropriate user guide. For information about the
Password Administration feature, see Avaya Signaling Server IP Line Applications
Fundamentals, NN43001-125.
IP Call Recording
IP Call Recording enables an IP Call Recording Server to monitor the media stream for the
active call and record it by providing the IP address and port information for an IP Phone on
an active call. The following recording models are supported
• bulk call recording — records all calls on an IP Phone
• quality monitor recording — records individual calls on an IP Phone
If the network connection between the IP Call Recording Server and the IP Phone is lost, active
calls cannot be recorded.
For more information about the IP Call Recording feature, see Avaya Signaling Server IP Line
Applications Fundamentals, NN43001-125 and Avaya Automatic Call Distribution
Fundamentals, NN43001-551.
Important:
If using Secure IP Call Recording with Avaya Call Recorder (ACR), you must upgrade ACR
to version 10.1 and install a specific ACR patch when upgrading the IP Deskphones to
UNIStim 5.3 or later.
The Secure IP Call Recording feature requires tokens to license the feature on the phone. The
number of tokens required is determined by the call recorder vendor type. Four tokens are
required for third-party call recorders. No license is required when using Avaya Secure Call
Recording
The call recorder is configured in the provisioning file. The call recorder must be configured for
automatic provisioning. For more information about configuring the parameters for this feature,
see Provisioning the IP Phones on page 443
Secure IP Call Recording is supported on the Avaya 1120E, 1140E, 1150E, and 1165E IP
Deskphones.
This feature requires root certificates to be installed on the phone to authenticate the call
recorder and a license. For information about root certificates, see Root certificates on
page 396. For information about licenses, see Licensing on page 557.
Important:
Enable Secure Call Recording after the call recorder is upgraded to UNIStim 4.0 or later;
otherwise, delays in duplicated media stream recording can result.
Important:
To support Secure Call Recording on the Avaya 2050 IP Softphone, Avaya 2050 IP
Softphone Release 4.0 (or later) is required
You can collect debug information from the PDT tools. To show the last or current status of the
secure call recording, including the duplicated media encryption setting, use
listsecuritylogs and scrStatusShow at the PDT level.
The Secure IP Call Recording feature operates in two modes:
• Mirror mode
• UNIStim mode
Important:
Avaya 2050 IP Softphone Release 4.0 supports Mirror mode only.
Mirror mode
The Secure Call Recording feature operates in Mirror mode when the Call Server does not
support Secure Call Recording. The call recording security mirrors the security setting of the
primary media stream, while the primary media stream SRTP keys are provided using the
secure UNIStim message.
Mirror mode is configured in the provisioning file. The default option is no encryption. If there
is no encryption, the phone sends the unencrypted Real time Transfer Protocol (RTP) stream
to the call recorder. If encryption is enabled and the primary media stream is secure, then the
duplicated media stream from the IP Phone to the call recorder is secured using DTLS-
SRTP.
The Call Recorder vendors are also configured in the provisioning file.
For more information about configuring the parameters for this feature, see Provisioning the
IP Phones on page 443.
UNIStim mode
If the Call Server supports the Secure Call Recording feature, the security setting of the secure
call recording is under the Call Server control. UNIStim mode is configured using Element
Manager or Unified Communications Management.
The following list provides the three encryption options for this mode:
• Not to be encrypted
• Absolutely must be encrypted
• Encryption is best effort
Virtual Office
The Virtual Office feature enables end users to log into any IP Phone using their own user ID
and password. This redirects the telephone calls and other features to the Virtual Office logged-
in IP Phone. For information about using Virtual Office on an IP Phone, see the appropriate
user guide. For more information about the Virtual Office feature, see Avaya Signaling Server
IP Line Applications Fundamentals, NN43001-125 and Avaya Features and Services
Fundamentals, NN43001-106.
For more information, see “Virtual Office logout on IDLE condition” in Avaya Features and
Services (NN43001-106).
three available in CS Release 4.0 for the Phase 0/1/2 2001 IP Phone, 2002 IP Phone, and
2004 IP Phone.
For further information about Enhanced UNIStim Firmware download and IP Phone firmware
upgrade using Business Element Manager, see Avaya Signaling Server IP Line Applications
Fundamentals, NN43001-125.
Media security
Media security normally shares keys using a secure UNIStim channel. In situations where CS
1000 Release 5.0 or later is not available, you can use Pre-Shared keys (PSK).
For CS 1000 Release 5.0 and later, the controlling Call Server provides all of the keying
material and control of the SRTP operation.
For CS 1000 Release 4.5 or earlier, the key is protected by a preshared secret embedded in
the IP Phone to generate and exchange encryption parameters.
For more information about the Media Security feature, see Avaya Security Management
Fundamentals, NN43001-604.
The Media Security feature is supported on the following IP Phones:
• 2001 IP Phone
• 2002 IP Phone
• 2004 IP Phone
• Avaya 2007 IP Deskphone
• Avaya 1110 IP Deskphone
• Avaya 1120E IP Deskphone
• Avaya 1140E IP Deskphone
• Avaya 1150E IP Deskphone
• Avaya 1165E IP Deskphone
• Avaya 2050 IP Softphone
• Avaya 1210 IP Deskphone
• Avaya 1220 IP Deskphone
• Avaya 1230 IP Deskphone
Important:
The Avaya 2050 IP Softphone supports media security for CS 1000 Release 5.0 and later.
The Avaya 2050 IP Softphone supports UNIStim key (USK) SRTP media encryption only.
Media security is not available on the Avaya 1210, 1220, and 1230 IP Deskphones for the
following payloads: G.711 10ms, G.723 10ms, and G.729 10ms
Operating parameters
The Media Security feature has the following operating parameters
• During a firmware upgrade, the Media security is automatically disabled.
• Media security does not support duplicate media streams encryption, such as IP Call
Recording.
• Pre-Shared key (PSK) SRTP media encryption negotiates after the call is setup. The first
few seconds of the call can sometimes be unsecured; after the lock icon displays the call
is secure. UNIStim key (USK) SRTP media encryption is negotiated before the call is
setup so no delays occur. In both versions of SRTP the call is secure when the lock
displays.
When USK SRTP negotiates, an outlined lock icon and Encrypted appears on the display.
When PSK SRTP negotiates, a solid lock icon displays but Encrypted does not display.
Important:
A maximum of 24 characters for a name in the Personal Directory, Callers List, or Redial
List can appear in the display area. If PSK SRTP is enabled and the name has the
maximum of 24 characters, the last character in the name truncates to display the
secure lock icon.
• SRTP PSK does not negotiate if you use 10ms G.729, due to the small payload size. The
call remains in RTP. All other payloads are supported for PSK SRTP. USK SRTP supports
all payloads.
Important:
The Avaya 1210 IP Deskphone, Avaya 1220 IP Deskphone, and Avaya 1230 IP Deskphone
do not support 10ms G.729.
Configuration
For Avaya Communication Server 1000 Release 5.0 or later, you can configure a system-wide
configuration setting (USK SRTP), which controls whether or not the CS 1000 system is
capable of providing Media Security.
It is possible to enable both PSK SRTP on the IP Phone and configure USK SRTP at the Call
Server. If USK SRTP does not negotiate for a call, PSK SRTP attempts to negotiate during a
call. If the two endpoints for the call have PSK SRTP enabled, the call is encrypted using PSK
SRTP.
By default, Media Security is enabled on the system. To configure USK SRTP, see USK SRTP
configuration on page 332. To configure PSK SRTP on the IP Phone, see PSK SRTP
configuration on page 332.
Note:
This feature does not provide signaling encryption for the UFTP protocol, which is used when
transferring firmware to IP Deskphones. Firmware data does not contain sensitive
information and is protected from third-party tampering by a digital signature. Notifications
from the Signaling Server to the phones are sent using DTLS-protected UNIStim signaling
to protect the signals from interception.
HTTPS security
HTTPS protocol with TLSv1.0, TLSv1.1 is supported for 1100 Series, 1200 Series, and 2007
IP Deskphones in UNIStim 5.5 and later.
When an IP Deskphone downloads configuration files from a provisioning server or downloads
firmware, certificates, fonts, and licenses, HTTPS protocol support makes these transactions
secure for customers who require this option. For example, HTTPS enables out-of-the-box IP
Deskphones to be securely upgraded to the latest firmware.
The following resources can be provisioned using HTTPS:
• Provisioning data (*.prv files)
• Configuration data (*.cfg files)
• Firmware loads
• Root certificate files
• Device certificate files
• License files (only for 1120E, 1140E, 1150E, 1165E IP Deskphones)
Important:
Self-signed server certificates are not acceptable.
the server certificate must be in the IP Phone trusted store. For information about installing
and validating root certificates, see Root certificate on page 395.
Live Dialpad
The primary Directory Number (DN) key is activated when the user makes a call by dialing a
DN on the dialpad without picking up the handset or pressing the Handsfree key. To set the
Live Dialpad feature to On or Off, select Telephone Options > Live Dialpad. By default, Live
Dialpad is set to Off.
For more information about configuring Live Dialpad, see the applicable IP Phone User
Guide.
The Caller ID display order menu item is only available for single-line phones with cookie
support.
Languages
The IP Phones support the following languages:
• Arabic
• Chinese Simplified
• Chinese Traditional
• Czech
• Danish
• Dutch
• English
• Finnish
• French
• German
• Greek
• Hebrew
• Hungarian
• Italian
• Japan Kanji
• Japan Katakana
• Korean
• Latvian
• Norwegian
• Polish
• Portuguese
• Russian
• Spanish
• Swedish
• Turkish
With the appropriate downloaded fonts, the IP Phone supports Chinese Simplified, Chinese
Traditional, Japanese, and Korean. For more information about downloadable fonts, see
Language enhancement on page 617.
Avaya 1110 IP Deskphone and Avaya 1210 IP Deskphone supports two-line mode. The IP
Phone display changes from three-line mode to two-line mode when the language is Greek,
Hebrew, Arabic, Chinese Simplified, Chinese Traditional, Japanese, and Korean. The IP
Phone displays two-line mode for these languages as the characters require more space.
General operation
The screen saver slideshow cycles through a list of user-supplied images in the phone.
The default value for the Screen Saver Slideshow feature is Off.
You can use the ScreenSaver option in the Display Settings dialog to delay the start of the
slide show after the phone becomes idle. Use the Down and Up soft keys in the Display Settings
dialog, ScreenSaver option, to configure a delay of
• 1 minute
• 5 minutes
• 10 minutes
• 15 minutes
• 30 minutes
• 1 hour
• 2 hours
After the slide show starts, each image displays for 10 seconds. Images display continuously,
and rotate sequentially, until the backlight timer deactivates the backlight. If you select Display
Dim Enabled, the slide show remains visible after the backlight dims.
If you enable the screen saver and there are no images to display, your phone does not display
a screen saver.
sections. Configure the section using the command lines and specify the files you want to copy.
Then use a TFTP server to send images to the configuration file.
Following are the command lines you can use in the [IMAGES] section of the i2007.cfg file:
• DOWNLOAD_MODE (required)
• VERSION (required)
• DELETE_FILES (optional)
• FILENAME (one file name per image file)
• PROTOCOL (required; value = TFTP)
• SERVER_IP (optional if the address is the same as the one sending the .cfg file)
Following are the download modes that determine how the phone software processes the
[IMAGES] section:
• DOWNLOAD_MODE=FORCED
• DOWNLOAD_MODE=AUTO when the VERSION value is greater than the current
version value stored in the telephone
If you specify the forced download mode, your phone downloads the image regardless of
version number.
If you specify auto download mode, then VERSION specifies the version of the images to
download. Version applies to all files listed in the [IMAGES] section. The factory default version
value is 0. When images are written to the software, the version value in the configuration file
becomes the new stored version value.
DELETE_FILES 1
DELETE_FILES Y
DELETE_FILES y
DELETE_FILES Yes
Table 61: Delete image files and load new images on page 342 provides an example of an
[IMAGES] section containing commands to delete image files with a version of less than 2 and
to load new images and save the version value 2.
Table 61: Delete image files and load new images
[IMAGES]
DOWNLOAD MODE AUTO
VERSION 2
DELETE_FILES yes
FILENAME screensaver0.png
FILENAME screensaver1.png
FILENAME 2007pics/screensaver4.jpg
FILENAME 2007pics/screensaver5.jpg
FILENAME 2007pics/screensaver6.jpg
General operation
The screen saver slideshow cycles through a list of user-supplied images in the phone.
The default value for the Screen Saver Slideshow feature is Off.
You can use the ScreenSaver option in the Display Settings dialog to delay the start of the
slide show after the phone becomes idle. Use the Down and Up soft keys in the Display Settings
dialog, ScreenSaver option, to configure a delay of
• 1 minute
• 5 minutes
• 10 minutes
• 15 minutes
• 30 minutes
• 1 hour
• 2 hours
After the slide show starts, the phone displays the slideshow images from the /image directory.
Images display continuously, and rotate sequentially, until the backlight timer deactivates the
backlight. If you select Display Dim Enabled, the slide show remains visible after the backlight
dims.
If you enable the screen saver and there are no images to display, your phone does not display
a screen saver.
To delete all images, add a line called DELETE_FILES to the configuration file. Follow the
command with a space and the character Y or y, or the numeral 1. If you specify any other
character or numeral, or leave the space blank, the command is ignored and the system
processes the remainder of the [IMAGE] file contents.
If the [IMAGES] file contains a valid DELETE_FILES command and FILENAME parameters,
the system deletes the currently stored image files first and then downloads the new
images.
Table 62: Valid delete command lines on page 345 provides an example of valid delete
command lines.
Table 62: Valid delete command lines
DELETE_FILES 1
DELETE_FILES Y
DELETE_FILES yES
DELETE_FILES Yes
Table 63: Delete image files and load new images on page 345 provides an example of an
[IMAGES] section containing commands to delete image files with a version of less than 2 and
to load new images and save the version value 2.
Table 63: Delete image files and load new images
[IMAGES]
DOWNLOAD MODE AUTO
VERSION 2
DELETE_FILES yes
FILENAME screensaver0.png
FILENAME screensaver1.png
FILENAME 1165Epics/screensaver4.jpg
FILENAME 1165Epics/screensaver5.jpg
FILENAME 1165Epics/screensaver6.jpg
You can use the background image of the theme by using the Use Theme Background check
box. This check box is selected by default. If the Use Theme Background check box is not
selected, you can browse the images or download the image to set as background.
Note:
The background image replaces the background image of the theme only for the telephone
screen. The background of the color theme is still used for all menus and dialogs. That
ensures menus will always be readable and usable.
The following sections describe the operation of the background image feature:
• Background images on page 346
• Storing background images on page 346
• Deleting background images on page 347
Background images
Images for use with the screen saver must be 240 x 320 pixels (height x width) and can be
either 24 bit portable network graphic (PNG) or Joint Photographic Experts Group (JPEG)
format. (JPEG is recommended) Your Trivial File Transfer Protocol (TFTP) Server image
directory can contain both formats.
There can be one FILENAME entry in the [IMAGES] section for the background image. The
image file must be named background.png or background.jpg. The phone ignores the filename
extension once the file is copied to it, so there can be only one background image file.
The following list provides examples of the image files names.
• background.jpg is an image file stored in the 1165e.cfg file
DELETE_FILES 1
DELETE_FILES Y
DELETE_FILES yES
DELETE_FILES Yes
Table 65: New section in 1165E.cfg file on page 348 provides an example of the new section
in the 1165E.cfg file. The background image in this example file is in a subdirectory named
“1165Epics”.
Table 65: New section in 1165E.cfg file
[IMAGES]
DOWNLOAD MODE AUTO
VERSION 000005
FILENAME 1165Epics/background.png
REPLACE_BKGRND yes
FILENAME screensaver0.png
Soft keys
You can assign a maximum of nine functions to the four soft-labeled, predefined soft keys.
Because the soft keys are predefined, the user cannot change the key number assignment.
Functions are assigned to the soft keys in layers in LD 11.
The Message Waiting key is numbered 16.
Functions mapped to key numbers 17 to 26 are assigned to the four soft keys. Labels for the
soft keys appear in the display area.
For a description of the IP Phone function assignment for each soft key, see IP Deskphone
context-sensitive soft keys on page 659.
Key numbers 12 to 15 are used for the ACD fixed features. See Table 66: ACD default Agent
fixed feature keys on page 349 for a list of the ACD default Agent fixed feature keys or Table
67: Supervisor fixed feature keys on page 349 for a list of Supervisor fixed feature keys.
For a description of supported call features, see Call features on page 661.
Table 66: ACD default Agent fixed feature keys
The In-Calls key mirrors the programming of key 0; it is not separately programmable.
Table 67: Supervisor fixed feature keys
Soft keys
You can assign a maximum of nine functions to the four soft-labeled, predefined soft keys.
Because the soft keys are predefined, the user cannot change the key number assignment.
Functions are assigned to the soft keys in layers in LD 11.
The Message Waiting key is numbered 16.
Functions mapped to key numbers 17 to 26 are assigned to the four soft keys. Labels for the
soft keys appear in the display area. For further information, see Context-sensitive soft key
label on page 273. Figure 51: Avaya 1150E IP Deskphone display area on page 272 shows
the Avaya 1150E IP Deskphone display area.
Key number mappings at the Call Server align with the 2004 IP Phone.
For a description of the IP Phone function assignment for each soft key, see IP Deskphone
context-sensitive soft keys on page 659.
Record on Demand
Use the Record on Demand (ROD) feature to record and save a telephone conversation.
The ROD feature is supported on the following phones:
• 2002 IP Phone
• 2004 IP Phone
• Avaya 2007 IP Deskphone
• Avaya 2050 IP Softphone
• Mobile Voice Client 2050
• Avaya 1120E IP Deskphone
• Avaya 1140E IP Deskphone
• Avaya 1150E IP Deskphone
• Avaya 1165E IP Deskphone
The ROD feature has two functions:
• Record an active telephone conversation on demand
• Save an active recording
When you press the ROD key, the Call Recording (CR) application is notified on the key press
event and starts the telephone conversation recording (as for any basic IP call recording). To
stop the recording, press the ROD key again. You can start or stop the recording by pressing
the ROD key anytime time during an active call. The Save/Delete key saves or deletes the
current recording.
Record and SaveCall are displayed on the phone for ROD and SAVE keys respectively.
For more information about the Record on Demand feature, see Avaya Features and Services
Fundamentals, NN43001-106.
Push Agent
The Push Agent feature provides the ability to push text, graphics, and audio messages to IP
Deskphones. This feature can be used to broadcast company news, send meeting reminders
with click-to-dial conference bridge numbers, and stream audio and graphic announcements,
to name just a few of the possible uses.
Text message can be displayed as text, or for phones with graphical capabilities the message
can be in graphic format.
When an audio message is pushed to the IP Deskphone, the recipient initially hears the
message using the speaker. While the audio is playing, the user can pick up the handset or
go to the headset and the message continues playing on the handset or headset.
The following table describes the phones supported and the types of messages that can be
handled.
Table 69: IP Deskphone support for push messages
Setting the alert attribute causes the IP Deskphone to beep that number of times when the
Push Message is received.
Mode attribute:
The mode attribute is used to control the priority of the message. Messages sent with
mode=normal do not override certain states that the IP Deskphone may be in and would be
rejected, whereas messages sent with mode=barge override certain phone activities.
Push types
The following table describes the various push types.
Table 70: Push types
Push type Description
Top Line Text is pushed to the top line with an optional alert.
Audio Phone can receive or transmit audio outside the context of a
telephone call. This push type exists for backward
compatibility.
• Receive: alternative way to request that audio stream is
received by the IP Deskphone.
• Transmit: alternative way to request that audio stream is
transmitted by the IP Deskphone
message is displayed in the WML Browser on the line reserved for Top Line. The behavior of
the Top Line message is exactly the same whether it is displayed in the WML Browser or on
the telephony screen. While the Top Line message is visible, the user can switch between the
WML Browser and the phone screen, and the Top Line message will still be visible. Once the
30–second timeout has passed, the Top Line message is removed, regardless of whether the
WML Browser or phone screen is visible. A message that is too long to be displayed is
truncated and appended with “…” in the WML Browser display. Due to the different display
widths available, it might be truncated at different points in the Top Line message.
Top Line on text-based IP Deskphones:
In the text-based IP Deskphones, the Top Line message is displayed as follows.
• In Avaya 1110/ 1210/1230 IP Deskphones, Top Line is displayed in the context line
overlapping the context, date and time fields
• In Avaya 1220 IP Deskphones, Top Line is displayed in infoline 0 in the same manner as
the 1120E IP Deskphone.
.
. The Top Line is displayed while the IP Deskphone screen is active. If any local menu or dialog
is activated, the Top Line disappears. Once the IP Deskphone screen is activated again, the
Top Line is restored on the display if the 30–second timer has not expired.
Audio push
Audio Push is used to stream an audio message to an IP Deskphone. The Audio push transmits
Real-time Transfer Protocol (RTP) streams to IP Deskphones. To stream audio to the phone,
an RTP port is required. The Push Agent sends the port information to the Trusted Push Server
in the GET string. The GET string contains the variable "rtpLPort", the telephone's local port,
to be used for audio streaming.
Another example is a visual voice mail web page containing an embedded URI that allows the
user to select a link and in turn start audio streaming. When the user selects the link, an HTTP
message is sent to the server that indicates that the user is interested in listening to the first
message. A response is sent to the screen “would you like to hear the 1st message?” If the
user submits “Yes”, the application Push Initiator sends an audio push. Audio is streamed if
the IP Deskphone is in a pushable state.
When the speakerphone or headset is used to play back an audio stream, the associated LED
is lit (except the 1110 or 1210 IP Deskphone).
At any time while receiving pushed audio content, the user can switch between speakerphone,
handset, and headset (if applicable) as normal without interrupting or terminating the pushed
audio content. Also at any time, the user can terminate the pushed audio content.
When push Audio is received, the phone displays an Interrupt screen that allows the user to
cancel the received audio.
Normal mode receive Audio push:
The IP Deskphone plays the received audio through the speakerphone by default. While Audio
push is playing, the received Audio can be switched to the handset or headset and the audio
continues playing through this device
Note:
Display push is only applicable to the Avaya 1140E, 1150E, 1165E, and 2007 IP
Deskphones.
Port:
Push Agent Port is the TCP listening port number used for the IP Deskphone’s HTTP server
to receive/send messages to/from the PI /TPS.
PI is the Push Initiator — an application capable of transmitting the Push Message to the Push
Agent. TPS is Trusted Push Server — a Web server providing the Push Content that conforms
to the security settings as established by the TPSLIST parameter in the IP Deskphone
configuration file. This can be an existing Web server within the network, or the same server
as the Push Initiator.
Capabilities:
The Push Capabilities parameter specifies the modes (priorities) of each push type that is
supported by the IP Deskphone. The first (rightmost) digit controls Top Line Push, the second
digit controls Display Push, the third digit controls receive Audio Push (unicast and multicast)
and the fourth digit controls transmit Audio Push.
Each digit of Push Capabilities can have one of the values specified in the following table. Any
other value is rejected. If Push Capabilities contains fewer than the maximum number of digits,
the missing leftmost digits are treated as 0.
Table 71: Push modes (priorities)
All push types can be delivered either with a normal priority (mode) or with a barge-in priority
(mode) on an individual push basis. Display and Top Line pushed content displays in
accordance with the priorities.
The following example shows the Push modes supported by a Push Capabilities value of 1202:
Trusted Srvs:
This parameter is used to specify a list of servers and, optionally, a directory path on each
server, from which Push Content can be obtained.
Subscription:
This parameter is used to provide a list of URLs of servers to which the phone sends information
that could be useful to Push applications.
Example:http://127.0.0.1/subscribe.asp,http://avaya.com/subscribe/,http://
sjavaya.avaya.com:8000/cgi/subscribe is a list of three subscription servers.
Audio Push Ring Timer:
This timer blocks the normal receive Audio Push from playing during the ring cycle of the IP
Deskphone. The timer is started each time an alert-on message is received and is intended to
keep the Audio Push from interrupting the off part of the ring cycle. The default is 8 seconds if
no aprt parameter is received.
WML Browser
This feature provides support for the Wireless Markup Language (WML) Browser. WML is an
XML-compliant markup language, designed for displaying web content on low-bandwidth,
small-display devices, such as wireless phones, pagers, and PDAs. The WML Browser in the
IP Deskphone displays text and graphics on the screen of the phone.
A WML Browser is embedded in the IP Deskphone to provide support for the Display Push
type. When a Display Push message is received, the WML Browser loads and displays the
requested WML page. After the configured time-out (default is 10 minutes), the WML browser
reverts to the configured idle page (if it is configured). To return to the phone’s telephony
display, the user can press the Expand key (1140E, 1150E and 1165E IP Deskphones) or the
Applications key of the Toolbar (2007 IP Deskphone). For information on Display Push, see
Push Agent on page 352.
When enabled, users can activate the WML browser by pressing:
• the Expand key on the 1140E, 1150E, and 1165E IP Deskphones
• Expand in the 2007 IP Deskphone telephony display
• the Applications key on the 2007 IP Deskphone Toolbar
When activated, the WML browser displays either the WML home page or the last WML page
that the browser displayed. If the WML Browser has been previously displayed, the last
displayed page is shown in the browser window. However, if this is the first time the WML
Browser has been displayed since the phone booted, then the WML Home page is retrieved
and displayed.
Important:
The WML Browser is not accessible on the 2007 IP Deskphone if the display mode is
configured as Reduced in the 2007 IP Deskphone preferences. This is due to the phone
interface restrictions imposed by Reduced mode. For more information about Reduced
mode, see Phone mode on page 57.
The WML Browser can also be used independently of the Display Push feature if the WML
Home configuration parameter is defined, even if Display Push is not enabled.
The phone soft keys can display soft keys defined in the WML page being displayed. When
visible, the WML browser can be hidden by pressing either the Expand key or the Quit key.
The following table describes the support for the WML Browser on the IP Deskphones.
Table 72: WML Browser support on the IP Phones
Phone Support
Avaya 1110 IP Deskphone no
Avaya 1120E IP Deskphone no
Avaya 1140E IP Deskphone yes
Avaya 1150E IP Deskphone yes
Avaya 1165E IP Deskphone yes
Avaya 1200 Series IP Deskphones no
Avaya 2007 IP Deskphone yes
For information on configuring WML in provisioning files, see the WML parameters in Automatic
provisioning parameters on page 454.
WML version and supported elements
WML 1.3 with the elements in the following table is supported. Unsupported WML 1.3 elements
and attributes are ignored and do not cause an error message to be displayed. WML encoded
by ISO-8859-1 (Latin 1) [4.2-8] is supported
Table 73: WML version 1.3 supported elements
1 2 3 4 5 6 7 8 9
wml card do go postfield
setvar
prev setvar
1 2 3 4 5 6 7 8 9
refresh setvar
noop
onevent go postfield
setvar
noop
prev setvar
refresh setvar
p a br
img
anchor br
go postfield
setvar
img
prev setvar
refresh setvar
br
do go postfield
setvar
prev setvar
refresh setvar
noop
img
input
select optgroup option onevent go postfield
setvar
noop
prev setvar
refresh setvar
option onevent go postfield
setvar
noop
1 2 3 4 5 6 7 8 9
prev setvar
refresh setvar
timer
hea access
d
meta
tem do go postfield
plat
setvar
e
prev setvar
refresh setvar
noop
onevent go postfield
setvar
noop
prev setvar
refresh setvar
WML configuration
Parameters to configure the operation of the WML browser can be assigned using provisioning
file(s) or can be configured manually using the phone’s GUI in the Network Configuration
menu.
Autoprovisioning can be enabled/disabled for the WML Browser parameters in the IP
Deskphone Autoprovisioning menu, accessed by selecting the Auto soft key.
The following table describes the WML configuration parameters.
Proxy:
The WML Browser Proxy parameter defines the IP address or DNS names of the WML proxy
server. This value can be empty or contain the definition of a single proxy server. If the WML
Browser Proxy parameter is empty, proxy authentication is disabled.
Port:
The WML Browser Port parameter specifies the TCP port number to be used when connecting
to the WML proxy server.
Exception:
The WML Browser Exception Domains parameter defines zero or more domains which should
bypass the configured WML proxy server. If empty, all requests are sent through the WML
proxy server. The exception domains are specified as a comma separated list of DNS names
and/or IP addresses.
Home:
The WML Browser Home parameter defines the URL of the home page for the WML
browser.
Idle URI:
The WML Browser Idle URI parameter defines a single WML page that is loaded when the
time period defined by the Idle Time parameter expires. If this parameter is empty, the Idle
Time is disabled.
Idle Time:
The WML Browser Idle Time parameter defines the number of minutes of inactivity which
trigger the loading of the Idle URI page. This parameter only takes effect if the Idle URI is
defined.
Active screen Can the Allow Allow Top Allow Web Can user
phone or user Audio line Push Browsing answer phone
go to Display Push calls?
Push?
Web browser Yes Yes Yes Yes Must first exit
web browser.
Active screen Can the Allow Allow Top Allow Web Can user
phone or user Audio line Push Browsing answer phone
go to Display Push calls?
Push?
HTTP Yes for barge Yes Yes No Must first
authentication in push mode: cancel
dialog No for normal authentication.
push mode.
Audio Push — Yes, and audio Yes for Yes No, cannot Must first
receive continues barge in launch from cancel Audio
push Expand key. Push.
mode,
replaces
existing
Rx audio
push;
No for
normal
push
mode.
Audio Push — No No No No Must first
transmit cancel Audio
Push.
Top line Push Yes Yes Yes; Yes Yes
replaces
existing
Top line
push text
Network features
This section provides a description of the following IP Phone network capabilities
• Full Duplex on page 366
• 802.1x Port-based network access control on page 370
• 802.1ab Link Layer Discovery Protocol on page 372
• Dynamic Host Configuration Protocol on page 373
• Gratuitous Address Resolution Protocol on page 393
• Automatic QoS on page 393
Full Duplex
In the Configuration menu, autonegotiate mode is the default setting for initial startup. Avaya
recommends that autonegotiate mode is used on the network and the IP Deskphone. Use Full
Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode;
otherwise, a duplex mismatch results. No intervention is required under normal operation.
Important:
Avaya recommends that autonegotiate mode is used on the network and the IP Deskphone.
Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex
mode; otherwise, a duplex mismatch results.
If the IP Deskphone connects to a network configured for Full Duplex mode only, the IP
Deskphone cannot automatically negotiate the proper configuration. Therefore, in this
instance, to allow the IP Deskphone to work at the optimum speed and duplex mode, Full
Duplex mode must be enabled.
Use Enabling Full-duplex mode for Avaya 2000 Series IP Deskphones and Avaya 1200 Series
IP Deskphones on page 366 to enable Full Duplex mode for IP Phone 2001, IP Phone 2002,
IP Phone 2004, Avaya 2033 IP Conference Phone, Avaya 1210 IP Deskphone, Avaya 1220
IP Deskphone, and Avaya 1230 IP Deskphone.
Enabling Full-duplex mode for Avaya 2000 Series IP Deskphones and Avaya 1200
Series IP Deskphones
1. Double-press the Services key to access the Local Tools menu. Press 3. Network
Configuration to access the configuration menu.
2. If you do not require other configuration changes, press OK repeatedly until the
Speed option appears.
3. Select one of the following:
• 1 for 10 Mb/s
• 2 for 100 Mb/s
4. Press OK repeatedly until the Duplex network option appears.
5. Select 1 to enable Full-duplex mode or 2 to enable Half-duplex mode.
6. Select OK to confirm the change.
7. Press OK repeatedly. The IP Deskphone saves the configuration and then
reboots.
8. Restart the IP Deskphone. The firmware settings are read and are applied to
UPLINK and the PC Ethernet Port.
If the IP Deskphone restarts, the firmware reads the setting for Full-duplex mode and sets the
LAN Ethernet port, PC Ethernet port, duplex, and speed accordingly.
Use Checking Ethernet statistics for Avaya 2000 Series IP Deskphone and Avaya 1200 Series
IP Deskphones on page 367 to confirm activation of Full Duplex mode.
Checking Ethernet statistics for Avaya 2000 Series IP Deskphone and Avaya
1200 Series IP Deskphones
1. Double-press the Services key.
2. Use the navigation keys to scroll and highlight Local Diagnostics.
3. Press the Select soft key.
4. Use the navigation keys to scroll and highlight Ethernet Statistics .
5. Press the Select soft key.
6. If Full-duplex mode is active, use the navigation keys to scroll the following
information:
• Link: UP
• Duplex: Full
• Speed: 10 (Mb) or 100(Mb)
• Auto-Negotiate Capability: N
• Auto Sense/Negotiate
• Auto-Negotiate Completed: N
• VLANPriority
• VLAN ID
• PktColl
• CRCErrors
• FrameError
• UcastPktTx
• UcastPktRx
• BcastPktRx
• McastPktRx
• 802.1x Status
• EAP Status
Use the following procedure to enable Full Duplex mode for the Avaya 2007 IP Deskphone.
Enabling Full-Duplex mode for Avaya 2007 IP Deskphone
1. Tap the Tools icon.
2. Enter the Tools menu password (if Password protection is enabled). For information
about Password Protection, see Local Tools menu on page 415.
3. Tap the Network Configuration menu entry.
4. Use the Right navigation key to scroll and highlight the Duplex list.
Note:
The Ntwk Port Speed item must be set to 10BT or 100BT first.
4. Press Enter to start the edit mode.
5. Press the Down navigation key to open list box.
6. Use the Up/Down navigation keys to scroll and highlight one of the following options
• Force Full - forced full duplex mode
• Force Half - forced half duplex mode
Note:
The Ntwk Port Speed item must be set to 10BT or 100BT first.
4. Press Enter to start the edit mode.
5. Press the Down navigation key to highlight one of the following options
• Force Full - forced full duplex mode
• Force Half - forced half duplex mode
6. Press Enter to select the setting and exit the list.
7. Press Apply to save the settings and restart the IP Deskphone. The saved setting
is read and applied to the NI ethernet port.
Use Checking Ethernet Statistics for Avaya 1165E IP Deskphone on page 370 to confirm
activation of Full Duplex mode.
The connected PC operates as normal if MHMA is properly configured on the Layer 2 switch
and if the PC successfully authenticates using EAP. Otherwise, the PC disconnects from the
network, as well.
If EAP is enabled, multihost must be configured on the Layer 2 switch or PC cannot connect.
If MHMA is properly configured, the PC must authenticate, as well. If MHSA is configured, the
IP Phone and the PC cannot authenticate and the PC is blocked.
Authentication methods
Table 74: IP Phone authentication methods on page 371 shows the authentication methods
and the IP Phone it supports.
Table 74: IP Phone authentication methods
EAP-TLS requires root and device certificates while EAP-PEAP requires a root certificate
only.
If you configure EAP-TLS, then the root and device certificate must first be installed on the
phone. The Certificate Authority (CA), Domain Name, and Hostname (optional) must be
configured on the phone. After configuration, the phone uses Simple Certificate Enrollment
Protocol (SCEP) to request the root and devices certificates from the CA Server. To install the
root certificate, you can be prompted to accept the root certificate fingerprint. You can
permanently save the root certificate and the device certificate in the trusted certificate store.
It is possible to install more than one customer root certificate on the phone if more than once
Certificate Authority is used.
The IP Phone sends a request to server to obtain a root certificate and a device certificate.
If you configure EAP-PEAP, the root certificate extracts from the configuration file and stores
in the trusted certificate store.
If the certificate installation fails, EAP-TLS or EAP-PEAP does not initialize. The IP Phone does
not authenticate and cannot access the network.
Description
The IEEE 802.1ab Link Layer Discovery Protocol (LLDP) defines a standard method for
Ethernet network devices, such as IP Phones, switches, and routers to exchange information
about their capabilities with other devices and to store this information in a Management
Information Base (MIB).
LLDP also enables the system administrator to view the entire network infrastructure.
The Telecommunications Industry Association (TIA) developed the Link Layer Discovery
Protocol (LLDP)-Media Endpoint Discovery (LLDP-MED) extension of 802.1ab LLDP for VoIP
networks, as defined by ANSI/TIA-1057. This extension enables media devices such as IP
Phones, IP media gateways, IP media servers, and IP media controllers to transmit and receive
media related information.
LLDP provides the following functionality
• periodic transmission of advertisements containing device information
• device capabilities and media specific configuration information to neighbors in the same
network
• implementation of behavioral requirements specified by LLDP-MED
IP Phones
IP Phones function as a telephone to the Meridian 1 and CS 1000 systems. The IP Phone
encodes voice as binary data and packetizes the data for transmission over an IP network to
the Call Server, to the Terminal Proxy Server (TPS), or to another IP Phone.
2001 IP Phone, 2002 IP Phone, and 2004 IP Phone, Avaya 2033 IP Conference Phone, and
Avaya 2050 IP Softphone can act as a DHCP client in one of two modes:
• partial DHCP mode
• full DHCP mode
The Avaya 2007 IP Deskphone, Avaya 1110 Series IP Deskphones, and Avaya 1200 Series
IP Deskphones act as a DHCP client in auto DHCP mode.
IP Phone parameters can be entered manually or obtained automatically. For more
information, see Provisioning the IP Phones on page 443.
All the IP Phone configuration parameters can be entered manually. Each IP Phone requires
the network configuration parameters, Connect Server parameters, IP Telephony node ID, and
Virtual TN. If there are a number of IP Phones to configure, manual configuration is time-
consuming and prone to error. Using full or partial DHCP or auto DHCP to automatically
configure the IP Phones is more efficient and flexible. This ensures that current information is
used.
Auto DHCP mode
When an Avaya 2007 IP Deskphone, Avaya 1110 Series IP Deskphones, or Avaya 1200 Series
IP Deskphones is configured to operate in Auto DHCP mode, the DHCP Server provides the
network configuration parameters from the DHCP server.
Partial DHCP mode
When 2001 IP Phone, 2002 IP Phone, 2004 IP Phone, Avaya 2033 IP Conference Phone, or
Avaya 2050 IP Softphone is configured to operate in partial DHCP mode, the DHCP server
needs no special configuration to support IP Phones. The IP Phone receives the following
network configuration parameters from the DHCP server:
• IP address configuration for the IP Phone
• subnet mask for the IP Phone IP address
• default gateway for the IP Phone LAN segment
In partial DHCP mode the Connect Server parameters, node ID, and Virtual TN must be
entered manually.
Full DHCP mode
When 2001 IP Phone, 2002 IP Phone, 2004 IP Phone, Avaya 2033 IP Conference Phone, or
Avaya 2050 IP Softphone is configured to operate in full DHCP mode, the DHCP server
requires special configuration. The IP Phone obtains network configuration parameters and
Connect Server configuration parameters from specially-configured DHCP servers.
The following parameters are provided for the primary and secondary Connect Servers:
• Connect Server IP address — for IP Line, the Connect Server IP address is the IP
Telephony node IP address.
• port number = 4100
• command value = 1; identifies the request to the Connect Server as originating from an
In partial DHCP mode the Connect Server parameters, node ID and Virtual TN must be
entered manually.
• retry count = 10 (typically)
The IP Telephony node ID and Virtual TN must always be configured manually even in full
DHCP mode.
unique class identifier and requested network configuration and Connect Server parameters
for automatic configuration.
IP Deskphone class identifier
The IP Deskphone is designed with a unique class identifier that the DHCP server can use to
identify the telephone. All IP Deskphones use the text string Nortel-i2004-A or Nortel-i2004-B.
The ASCII string is sent inside the Class Identifier option of the IP Deskphone DHCP
messages.
The DHCP server also includes the string in its responses to the IP Deskphone DHCP client.
This makes it possible to notify the IP Deskphone that the server is IP Deskphone-aware, and
that it is safe to accept the server's offer. This string appears in the beginning of a list of specific
Call Server or TPS information that the IP Deskphone DHCP client requests.
When the DHCP server is configured to recognize the IP Deskphone as a special class, the
DHCP server can treat the IP Deskphone differently than other DHCP clients. DHCP host
configuration parameters can then be grouped by class to supply only information relevant to
the IP Deskphone DHCP client, such as the Connect Server parameters. The administrator
can also design the network according to the client's class, if necessary, making maintenance
easier.
Depending on the capabilities and limitations of the DHCP server used and the design of the
network, some of these advanced functions are not available.
Requested network configuration parameters
The first eight parameters in Table 75: IP Deskphone network configuration parameters on
page 375 are standard DHCP options and have pre-defined option codes. The last parameter
is for Call Server or TPS information, which do not have a standard DHCP option. The server
administrator must define a vendor-encapsulated or site-specific option or both to transport
this information to the IP Deskphone.
This non-standard information includes the unique string identifying the IP Deskphone and the
Connect Server parameters for the primary and secondary servers. The IP Deskphone must
receive the Connect Server parameters to connect to the IP Telephony node.
The administrator must use one of the site-specific or vendor-encapsulated option codes to
implement the Call Server or TPS information. This user-defined option can then be sent as-
is, or encapsulated in a Vendor Encapsulated option with Option Code 43. The method used
depends on the DHCP server's capabilities and what options are already in use by other
vendors.
The IP Deskphone rejects any DHCPOFFER and DHCPACK messages that do not contain
the following options:
• a router option — IP Deskphone requires a default gateway (router)
• a subnet mask option
• a vendor-specific option or a site-specific option
The vendor-specific option code is 43. A Windows NT DHCP Server (up to SR4) supports
only 16 octets of data for the vendor-specific option, which is insufficient to support the
minimum length of the IP Deskphone-specific string. If you use a Windows NT DHCP
Server, select the Site Specific option to accommodate the IP Deskphone-specific
string.
1
RFC 3942 states that DHCP site-specific options 128 to 223 are hereby reclassified as publicly defined options. The IP
Deskphone supports 9 vendor-specific options in this range and continues to do so for backward compatibility. However,
as suggested in RFC 3942, the use of these options is discouraged to avoid potential future collisions.
The site-specific options are all DHCP options between 128 (0x80) and 254 (0xFE). These
options are reserved for site-specific use by the DHCP RFCs.
Important:
Phase 0 and Phase I IP Phones cannot accept a DHCPOFFER that contains a list of
OPTIONS larger than 312 bytes. If the total size of the DHCP OPTIONS is larger than 312
bytes the Phase 0 and Phase I 1 IP Phones do not successfully boot and register to the
TPS.
Important:
In an environment that combines IP Phones that support the Nortel-i2004-B option with the
Phase 0 IP Phone 2004, Phase 1 IP Phone 2002, or Phase 1 IP Phone 2004, you must
ensure one of the following:
• the Nortel-i2004-B option string does not exceed 590 bytes
• the Phase 0 or Phase 1 IP Phones are serviced with a DHCPOFFER that excludes the
Nortel-i2004-B option
Format for IP Deskphone DHCP Class Identifier option
All IP Deskphones fill in the Class ID option of the DHCPDISCOVER and DHCPREQUEST
messages with the null-terminated, ASCII-encoded string Nortel-i2004-A or Nortel-i-2004-B,
where A or B identifies the version number of the information format of the IP Phone.
The Class Identifier Nortel-i2004-A and Nortel-i-2004-B must be unique in the DHCP server
domain.
The following definition describes the model-specific, encapsulated IP Deskphone Vendor
Specific Option for the Nortel-i2004-A string. For information about the Nortel-i2004-B string,
see Automatic provisioning using DHCP on page 463. This option must be encapsulated in a
DHCP vendor-specific option (refer to RFC 1533) and returned by the DHCP server as part of
each DHCPOFFER and DHCPACK message for the IP Deskphone to accept these messages
as valid. The IP Deskphone extracts the relevant information from this option and uses it to
configure the Connect Server IP address, the port number (4100), a command value (1), and
the retry count for the primary and secondary Connect Servers.
Either this encapsulated Vendor Specific Option or a similarly encoded site-specific option must
be sent. The DHCP server must be configured to send one or the other, but not both. The
choice of using the vendor-specific or the site-specific option is provided to enable Windows
NT DHCP servers to support the IP Deskphone. Windows NT servers do not properly
implement the Vendor Specific Option, and as a result, Windows NT implementations must
use the Site Specific version.
The format of the encapsulated Vendor Specific option is Type, Length, and Data, described
in the following sections.
Type (1 octet):
There are five types:
• 0x80 (Site Specific option 128)
• 0x90 (Site Specific option 144)
Nortel-i2004-A,iii.jjj.kkk.lll:ppppp,aaa,rrr;
iii.jjj.kkk.lll:ppppp,aaa,rrr.
This string can be NULL-terminated, although the NULL is not required for parsing.
The parameters for the data field are described in Table 76: Data field parameters on
page 378 and in the notes following the table.
Table 76: Data field parameters
Parameter Description
Nortel-i2004-A Uniquely identifies that this is the Nortel option, and is a response from
a server that can provide the correct configuration information to the IP
Deskphones.
iii.jjj.kkk.lll:ppppp Identifies IP address and port number for server (ASCII-encoded
decimal)
aaa Identifies action for server (ASCII encoded decimal, range 0 to 255)
rrr Identifies retry count for server (ASCII encoded decimal, range 0 to
255)
comma (,) ASCII "," separates fields.
colon (:) ASCII ":" separates the IP address of the bootstrap server node IP
semicolon (;) address from the Transport Layer port number.
period (.) ASCII ";" separates the Primary from Secondary bootstrap server
information. The bootstrap server is the Active Leader of the IP
Telephony node.
ASCII "." signals end of structure.
• "aaa" and "rrr" are ASCII encoded decimal numbers with a range of 0 to 255. They identify
the "Action Code" and "Retry Count", respectively, for the associated TPS server. They
are stored as one octet (0x00 to 0xFF) in the IP Deskphone. These fields must be no
more than three digits long.
• Two Connect Servers and an optional external application server (XAS) can be specified
in the DHCP string:
- The first Connect Server is always considered primary.
- The second Connect Server is always considered secondary.
- An optional XAS can be appended to the Connect Servers.
• The string enables the configuration of information for two Connect Servers. One Connect
Server exists for each IP node. In the typical system configuration of a single IP node,
only the primary Connect Server is required. In this case, the primary Connect Server
string must end with a period (.) instead of a semi-colon (;). For example:
Nortel-i2004-A,iii.jjj.kkk.lll:ppppp,aaa,rrr
If the secondary Connect Server portion of the string is specified, then the string
information is typically the same as the primary Connect Server information. For example:
Nortel-i2004-A,iii.jjj.kkk.lll:ppppp,aaa,rrr;
iii.jjj.kkk.lll:ppppp,aaa,rrr
When the Enhanced Redundancy for IP Line Nodes feature is used, two different Connect
Server strings can be configured, separated with a semi-colon (;). This enables the
telephone to register to two different nodes. For more information about the Enhanced
Redundancy for IP Line Nodes feature, see Avaya Signaling Server IP Line Applications
Fundamentals, NN43001-125.
• Action code values:
- 0 — reserved
- 1 — Establish UNIStim connection
- 2 to 5— reserved
- 6— Establish secure UNIStim connection
- 7 to 255 — reserved
• iii.jjj.kkk.lll are ASCII-encoded decimal numbers representing the IP address
of the server. They do not need to be three digits long because the . and : delimiters
guarantee parsing. For example, '001', '01', and '1' would be parsed correctly and
interpreted as value 0x01 internal to the IP Deskphone. These fields must be no longer
than three digits.
• ppppp is the port number in ASCII-encoded decimal. It does not need to be five digits
long as the : and , delimiters guarantee parsing. For example, '05001', '5001', '1', '00001'
would be parsed correctly and accepted as correct. The valid range is 0 to 65535 (stored
internally in the IP Deskphone as hexadecimal in range 0 to 0xFFFF). This field must be
no longer than five digits.
• In all cases, the ASCII-encoded numbers are treated as decimal values and all leading
zeros are ignored. Specifically, a leading zero does not change the interpretation of the
value to be OCTAL-encoded. For example, 0021, 021, and 21 are all parsed and
interpreted as decimal 21.
• When using the Full DHCP option, the XAS IP address can be provided. To do this,
append the XAS IP address and port to the Avaya DHCP option currently used to specify
the first and second server IP address, ports, and retry and action codes. For Graphical
XAS (GXAS), the action code (aaa) and retry count (rrr) must be appended. For Text XAS,
it is not necessary to append these values.
The format of the exchange application server IP address and port is:
iii.jjj.kkk.lll:ppppp,aaa,rrr
Nortel-i2004A,iii.jjj.kkk.lll:ppppp,aaa,rrr;iii.jjj.kkk.lll:ppppp,aaa,rrr;
iii.jjj.kkk.lll:ppppp,aaa,rrr.
If the XAS port action code (aaa) byte value is 0 (Text XAS), the format of the option used
to specify Connect Server 1 , Connect Server 2, and the exchange application server
(XAS) is:
Nortel-
i2004A,iii.jjj.kkk.lll:ppppp,aaa,rrr;iii.jjj.kkk.lll:ppppp,aaa,rrr;iii.jjj.kkk
.lll:ppppp.
The following examples show configuration strings with one or more Connect Servers and
exchange application servers
• Table 77: Configuration string for one Connect Server on page 381
• Table 78: Configuration string for two Connect Servers on page 381
• Table 79: Configuration string for one Connect Server and an XAS (Text) on page 381
• Table 80: Configuration string for one Connect Server and an XAS (Graphical) on
page 382
The following conventions are used:
• The Class Identifier is separated from the servers by a comma (,).
• The servers are separated by semi-colons (;).
• The IP address and port numbers are separated by a colon (:).
• The string is terminated with a period (.).
Table 77: Configuration string for one Connect Server
Nortel-i2004-A,iii.jjj.kkk.lll:ppppp,aaa,rrr.
Nortel-i2004-A iii.jjj.kkk.lll:
ppppp,aaa,rrr
Nortel-i2004-
A,iii.jjj.kkk.lll:ppppp,aaa,rrr;iii.jjj.kkk.lll:pppp,aaa,rrr.
Table 79: Configuration string for one Connect Server and an XAS (Text)
Nortel-i2004-A,iii.jjj.kkk.lll:ppppp,aaa,rrr;iii.jjj.kkk.lll:
ppppp,aaa,rrr;iii.jjj.kkk.lll:ppppp
Three IP addresses must be specified when using just one Connect Server and XAS. If only
two IP addresses are specified, the IP Deskphone assumes the second IP address is for
the second Connect Server. The IP Deskphone does not recognize that it is for the XAS.
Therefore, a placeholder IP address must be inserted for the second Connect Server in this
situation. The placeholder IP address ensures that the XAS IP address appears as the third
address in the string (where the IP Deskphone expects to find it). Avaya recommends simply
repeating the IP address of the first Connect Server for the second Connect Server, to create
the placeholder IP address.
Table 80: Configuration string for one Connect Server and an XAS (Graphical)
Nortel-i2004-A,iii.jjj.kkk.lll:ppppp,aaa,rrr;iii.jjj.kkk.lll:
ppppp,aaa,rrr;iii.jjj.kkk.lll:ppppp,aaa,rrr.
Three IP addresses must be specified when using just one Connect Server and XAS. If only
two IP addresses are specified, the IP Deskphone assumes the second IP address is for
the second Connect Server. The IP Deskphone does not recognize that it is for the XAS.
Therefore, a placeholder IP address must be inserted for the second Connect Server in this
situation. The placeholder IP address ensures that the XAS IP address appears as the third
address in the string (where the IP Deskphone expects to find it). Avaya recommends simply
repeating the IP address of the first Connect Server for the second Connect Server, to create
the placeholder IP address.
Table 81: Configuration string for two Connect Servers and an XAS (Text)
Nortel-i2004-A,iii.jjj.kkk.lll:ppppp,aaa,rrr;iii.jjj.kkk.lll:
ppppp,aaa,rrr;iii.jjj.kkk.lll:ppppp
Table 82: Configuration string for two Connect Servers and an XAS (Graphical)
Nortel-i2004-A,iii.jjj.kkk.lll:ppppp,aaa,rrr;iii.jjj.kkk.lll:
ppppp,aaa,rrr;iii.jjj.kkk.lll:ppppp,aaa,rrr.
This section describes the model-specific, site-specific option for the IP Deskphones. This
option uses the "reserved for site specific use" DHCP options (128 to 254) (refer to RFC 1541
and RFC 1533), and must be returned by the DHCP server as part of each DHCPOFFER and
DHCPACK message for the Internet Telephoneto accept these messages as valid.
The IP Deskphone retrieves the relevant information and uses it to configure the IP address
for the primary TPS and optional secondary TPS. Either this site-specific option must be
present or a similarly encoded vendor-specific option must be sent; that is, configure the DHCP
server to send one or the other but not both. The choice of using either vendor-specific or site-
specific options enables Windows NT DHCP servers to be used with the IP Deskphone.
Windows NT servers do not properly implement the vendor-specific option and as a result,
Windows NT implementations must use the site-specific version.
The format of the option is Type, Length, and Data. The format of the same as that of the
encapsulated vendor-specific option. See Type (1 octet): on page 377.
Operation
DHCP is an extension of BootP. Like BootP, it operates on the client-server model. However,
DHCP has more message types than BootP. DHCP enables the dynamic allocation of IP
addresses to different clients. It can be used to configure clients by supplying the network
configuration parameters such as gateway or router IP addresses.
In addition, DHCP has a lease system that controls the duration an IP address is leased to a
client. The client can request a specific lease length, or the administrator can determine the
maximum lease length. A lease can range from one minute to 99 years. When the lease is up
or released by the client, the DHCP server automatically retrieves it and reassigns it to other
clients, if necessary. This is an efficient and accurate way to configure clients quickly. This
saves the administrator from an otherwise repetitive task. IP addresses can be shared among
clients that do not require permanent IP addresses.
DHCP messages
There are seven different DHCP messages. Each message relays certain information between
the client and server. See Table 83: DHCP message types on page 383.
Table 83: DHCP message types
The DHCP message format shown inFigure 68: DHCP message format on page 384 is
common to all DHCP messages. Each message consists of 15 fields: 14 fixed-length fields
and one variable length field. The fixed-length fields must be the specified number of bytes,
as indicated in the brackets. If there is not enough data, or there is no data at all, zeros are
used to fill in the extra spaces.
The Options field is the only field with a variable length. It is optional, but very important, as it
transports additional network configuration parameters. The DHCP options are the actual
subfields that are used in this project.
DHCP message exchange
For a client to receive services from a DHCP server, an exchange of DHCP messages between
the client and server must take place. The sequence and types of DHCP message exchanged
can differ, but the mechanism of acquiring and supplying information remains the same.
Usually the client initiates the exchange with a DHCP message broadcast. Using a broadcast
enables the client to send messages to all servers on the network without having an associated
IP address. The broadcast is local to the LAN, unless a DHCP relay agent is present to forward
the packet.
At this point, the client has no information about the server or the IP address it is going to
receive (unless it is requesting a renewal), so the fields in the DHCP message are empty.
However, the client knows its own MAC address and includes it in the Client hardware address
field. The client can also have a list of parameters it would like to acquire and can request them
from the DHCP server by including the Parameter Request List option (Option Code 55) in the
DHCPDISCOVER message.
When the DHCP server sees the broadcast, it responds by broadcasting its own DHCP
message. The server, since it knows more about the network, is able to fill in most of the
information in the message. For example, information such as the server IP address and
gateway IP address are included in their respective fields. Since the client does not have an
IP address yet, the server uses the client's MAC address to uniquely identify it. When the client
sees the broadcast, it matches its MAC address against the one in the message.
DHCP options
DHCP options are the sub-fields of the Options field. They carry additional network
configuration information requested by the client such as the IP address lease length and the
subnet mask.
Each DHCP option has an associated option code and a format for carrying data. Usually the
format is as follows:
Option code Length Data
There are two categories of DHCP options: standard and non-standard. The standard options
are predefined by the industry. The non-standard options are user-defined to fit the needs of
a particular vendor or site.
There are a total of 255 DHCP option codes where option codes 0 and 255 are reserved, 1 to
77 are predefined, 1 to 254 can be used for Vendor Specific Options, and 128 to 254 are
designated for Site Specific Options. This arrangement enables future expansion and is used
as a guideline for choosing option codes.
Vendor Specific/Encapsulated option
The Vendor Specific DHCP options are vendor-defined options for carrying vendor-related
information. It is possible to override predefined standard options; however, doing so can cause
conflict when used with components that follow the industry standard.
A useful option is the standard Vendor Encapsulated option – code 43. It is used to encapsulate
other DHCP options as sub-options. For example, the IP Phone 2004 requires vendor specific
Voice Gateway Media Card information. The vendor, Avaya, decided to carry this information
in one of several Site Specific options and then encapsulate it into option 43. Since the
information is specific to an Avaya product, it is vendor-specific. Once encapsulated, the
information appears as one or more sub-options inside option 43, which the IP Phone
decodes.
Site Specific option
Another way to transport the Voice Gateway Media Card information is through Site Specific
options. These are unused DHCP options that have not been predefined to carry standard
information. Unlike the Vendor Specific options, the information transported is "site" specific
and option codes 128 to 254 are used for encoding.
For IP Phones, the Voice Gateway Media Card information involves the location of the Voice
Gateway Media Card in the network. This varies for different sites and can be implemented in
a Site Specific option. If the Vendor Encapsulation option is used, the information is first
encoded in a Site Specific option. Avaya has provided a list of five possible Site Specific option
codes to implement the Voice Gateway Media Card information. Only one of the five codes
must be configured to carry the information, but the choice is available to offset the possibility
that the option code chosen has been used for other purposes.
IP acquisition sequence
This section focuses on the mechanics and sequence of the DHCP message exchange as the
IP Phone uses DHCP for IP acquisition. Although the IP Phone requests many network
configuration parameters as well as an IP address, the following cases focus on the concept
of "how" instead of "what" information is acquired. Also, the IP Phone is used as the sample
client but the situations apply to other DHCP clients as well.
Case 1
Case 1 is a typical situation where an 2004 IP Phone requests services from a DHCP server.
See Figure 69: IP acquisition phase: Case 1 on page 386.
7. If the IPs match and there is no problem supplying the requested information, the
DHCP server assigns the IP address to the client by sending a DHCPACK.
8. If the final offer is not rejected, the IP acquisition sequence is complete.
Case 2
The IP acquisition is unsuccessful if either the server or the client decides not to participate,
as follows:
• If the DHCP server cannot supply the requested information, it sends a DHCPNAK
message and no IP address is assigned to the client. This can happen if the requested
IP address has already been assigned to a different client. See Figure 70: IP acquisition
sequence: Case 2 on page 387.
• If the client decides to reject the final offer (after the server sends a DHCPACK message),
the client sends a DHCPDECLINE message to the server, telling the server the offer is
rejected. The client must restart the IP acquisition by sending another DHCPDISCOVER
message in search of another offer.
Case 3
Multiple DHCPOFFERS
In some networks, if more than one DHCP server is present, a client can receive multiple
DHCPOFFER messages. Under these situations, the IP acquisition sequence depends on the
client. The client can wait for multiple offers, or accept with the first offer it receives. If it accepts
multiple offers, it compares them before choosing one with the most fitting configuration
parameters. When a decision is made, the message exchange is the same as if there is only
one DHCP server and proceeds as in the previous cases. The servers that were not chosen
to provide the service do not participate in the exchange.
For example, the 2004 IP Phone responds only to DHCPOFFERs that have the same unique
string identifier, "Nortel-i2004-A", as the 2004 IP Phone. This string must appear in the
beginning of the list of Voice Gateway Media Card parameters. Without this string, the 2004
IP Phone does not accept the DHPCOFFER, even if all parameters requested and Voice
Gateway Media Card information are present. If no valid DHCPOFFERs are sent then, the
2004 IP Phone keeps broadcasting in search of a valid offer.
With multiple DHCP servers on the same network, a problem can occur if any two of the servers
have overlapping IP address range and no redundancy. DHCP redundancy is a property of
DHCP servers. This redundancy enables different DHCP servers to serve the same IP address
ranges simultaneously. Administrators must be aware that not all DHCP servers have this
capability.
and Auto VLAN are implemented as separate functions in the IP Phone firmware. However, in
practice, Full DHCP and Auto VLAN are frequently used together.
Full DCHP
DHCP support in the IP Phone requires sending a "Class Identifier" option with the value
"Nortel-i2004-A" in each DHCP DHCPOFFER and DHCPACK message. Additionally, the
telephone checks for either a Vendor Specific option message with a specific, unique to 2004
IP Phone, encapsulated sub-type, or a Site Specific DHCP option.
In either case, a 2004 IP Phone-specific option must be returned by the 2004 IP Phone aware
DHCP server in all Offer and Acknowledgement (ACK) messages. The IP Phone uses this
option's data it to configure the information required to connect to the TPS.
The DHCP response is parsed to extract the IP Phone's IP address, subnet mask, and gateway
IP address. The vendor specific field is then parsed to extract the Server 1 (minimum) and
optionally Server 2. By default, Server 1 is always assumed to be the "primary" server after a
DHCP session.
For the IP Phone to accept Offers/Acks, the messages must contain all of the following:
• A router option (needs a default router to function)
• A subnet mask option
• A Vendor Specific option as specified below or a Site Specific option as specified
below.
- The initial DHCP implementation required only the Vendor Specific encapsulated
sub-option. In inter-op testing with Windows NT (up to Service Release 4), it was
discovered that Windows NT does not properly adhere to RFC 1541. As a result this
option is not possible. The implementation was changed to add support for either
Vendor Specific sub-ops or Site Specific options. This new extension has been
tested and verified to work with Windows NT.
- The site-specific options are all DHCP options between 128 (0x80) and 254 (0xFE).
These options are reserved for site specific use by the DHCP RFCs.
Format for IP Phone DHCP Class Identifier Field
All IP Phones fill in the Class ID field of the DHCP Discovery and Request messages with the
following:
"Nortel-i2004-A", where:
• ASCII encoded, NULL (0x00) terminated
• unique to 2004 IP Phone
• "-A" uniquely identifies this version
Format for IP Phone DHCP Encapsulated Vendor Specific Field
This sub-option must be encapsulated in a DHCP Vendor Specific Option (refer to RFC 1541
and RFC 1533) and returned by the DHCP server as part of each DHCP OFFER and ACK
message in order for the IP Phone to accept these messages as valid.
The IP Phone parses this option's data and uses it to configure the information required to
connect to the TPS. The sub-option must be present, or a similarly encoded site-specific option
must be sent. See Format of the Encapsulated Vendor Specific Sub-option field on
page 390. Configure the DHCP server to send one or the other – not both.
The choice of using either Vendor Specific or Site Specific options is provided to enable
Windows NT DHCP servers to be used with the IP Phone. Windows NT servers do not properly
implement the Vendor Specific Option and as a result, Windows NT implementations must use
the Site Specific version.
Format of the Encapsulated Vendor Specific Sub-option field
Nortel-i2004 -A,iii.jjj.kkk.lll:ppppp,aaa,rrr;iii.jjj.kkk.lll:pppp,aaa,rrr.
The components in this string are described inTable 84: Encapsulated Vendor Specific
Sub-option field on page 390 .
Table 84: Encapsulated Vendor Specific Sub-option field
Parameter Description
Nortel-i2004-A Uniquely identifies this as the Nortel option
Signifies this version of this specification
iii.jjj.kkk.lll:pppp Identifies IP address:port for server (ASCII encoded decimal)
p
aaa Identifies Action for server (ASCII encoded decimal, range 0 to 255)
rrr Identifies retry count for server (ASCII encoded decimal, range 0 to 255).
This string can be NULL terminated although the NULL is not required
for parsing.
ACSII symbols The comma "," is used to separate fields
The semicolon ";" is used to separate Primary from Secondary server
information
The period "." is used to signal end of structure
Table 85: Nortel option string on page 390 shows the "pieces" of the Nortel option string. The
Nortel designator Nortel-i2004-A is separated from the Connect Server strings using a comma.
The Connect Servers are separated using a semi-colon.
Table 85: Nortel option string
Nortel-i2004-
A,iii.jjj.kkk.lll:ppppp,aaa,rrr;iii.jjj.kkk.lll:pppp,aaa,rrr.
"aaa" and "rrr" are ASCII encoded decimal numbers with a range of 0 to 255. They identify the
"Action Code" and "Retry Count", respectively, for the associated TPS server. Internally to 2004
IP Phone they are stored as 1 octet (0x00 to 0xFF). Note that these fields must be no more
than 3 digits long.
The string enables the configuration of information for two Connect Servers. One Connect
Server exists for each IP node. In the typical system configuration of a single IP node, only the
primary Connect Server is required. In this case, the primary Connect Server string must be
ended with a period (.) instead of a semi-colon (;). For example,
Nortel-i2004-A,iii.jjj.kkk.lll:ppppp,aaa,rrr.
If the secondary Connect Server portion of the string is specified, then the string information
is typically the same as the primary Connect Server information. For example:
Nortel-i2004-A,iii.jjj.kkk.lll:ppppp,aaa,rrr;iii.jjj.kkk.lll:ppppp,aaa,rrr.
When the Enhanced Redundancy for IP Line Nodes feature is used, two different Connect
Server strings can be configured, separated with a semi-colon (;). This enables the telephone
to register to two different nodes. For more information about the Enhanced Redundancy for
IP Line Nodes feature, see Avaya Signaling Server IP Line Applications Fundamentals,
NN43001-125.
Action code values (0 to 255): 1 — UNIStim Hello (currently only this type is a valid choice) all
other values (0, 2 to 255) — reserved
iii,jjj,kkk,lll are ASCII-encoded, decimal numbers representing the IP address of the server.
They do not need to be 3 digits long as the "." and ":" delimiters guarantee parsing. For example,
'001', '01', and '1' would all be parsed correctly and interpreted as value 0x01 internal to the
2004 IP Phone. Note that these fields must be no more than three digits long each.
ppppp is the port number in ASCII encoded decimal. The port number must be set to 4100.
In all cases, the ASCII encoded numbers are treated as decimal values and all leading zeros
are ignored. More specifically, a leading zero does not change the interpretation of the value
to be OCTAL encoded. For example, 0021, 021, and 21 are all parsed and interpreted as
decimal 21.
Format for IP Phone DHCP Site Specific Option
This option uses the "reserved for site specific use" DHCP options (number 128 to 254 – refer
to RFC 1541 and RFC 1533) and must be returned by the DHCP server as part of each DHCP
OFFER and ACK message for the IP Phone to accept these messages as valid.
The IP Phone pulls the relevant information out of this option and uses it to configure the IP
address and so on for the primary and (optionally) secondary TPS.
Either this site specific option must be present or a similarly encoded vendor-specific option
must be sent (as previously described). For example, configure the DHCP server to send one
or the other – not both.
The choice of using either Vendor Specific or Site Specific options is provided to enable
Windows NT DHCP servers to be used with the IP Phone. Windows NT servers do not properly
implement the Vendor Specific Option and as a result, Windows NT implementations must use
the Site Specific version.
Format of the DHCP Site Specific field
The format of the DHCP Site Specific field is the same as the format of the Encapsulated
Vendor Specific Sub-option field. See Format of the Encapsulated Vendor Specific Sub-option
field on page 390.
DHCP Auto Discovery
DHCP Auto Discovery must be used only if the telephone and PC are:
• connected to the same Layer 2 switch port through a three-port switch
• on separate sub-nets
The DHCP server can be configured to supply the VLAN information to the IP Phones. The
server uses the Site Specific option in the DHCP offer message to convey the VLAN information
to the IP Phone.
Configuring a DHCP Server for VLAN Discovery is optional. This configuration is done in
addition to any done for Full DHCP configuration and it is required only when configuring the
VLAN Auto Discovery.
802.1Q VLAN support is configured using the display interface of the IP Phones during the
initial configuration procedure of the IP Phone.
This method is based on the assumption that the default VLAN will be the data VLAN and the
tagged VLAN will be the voice VLAN. Enter the voice VLAN information into the data VLAN
and subnet's DHCP server. Enter the standard IP Phone configuration string into the voice
VLAN and subnet's DHCP server pool.
The following definition describes the 2004 IP Phone-specific, Site Specific option. This option
uses the "reserved for Site Specific use" DHCP options (DHCP option values 128 to 254) and
must be returned by the DHCP server as part of each DHCPOFFER and DHCPACK message
for the IP Phone to accept these messages as valid. The IP Phone extracts the relevant
information and uses the information to configure itself.
Format of the field
• 0x9d (157)
• 0xbf (191)
• 0xfb (251)
Providing a choice of five types enables the IP Phones to operate if a value is already in use
by a different vendor. Select only one Type byte.
Length (1 octet):
Automatic QoS
Avaya Automatic Quality of Service (QoS) simplifies the configuration of QoS in a network to
ensure that different types of network traffic are properly prioritized and forwarded. When
enabled, Avaya Automatic QoS support automatically sets the Differentiated Services Code
Point (DSCP) field in the IP packets of the supported devices. You can continue to select your
own DSCP values.
Avaya Automatic QoS does not use a specific end point device type or specific VLAN to define
the QoS setting, which simplifies the provisioning of QoS and guarantees that Avaya
applications receive the desired QoS treatment. With DSCP values automatically assigned,
Avaya applications can receive the desired QoS administration.
You can enable Avaya Automatic QoS on the IP Phone by provisioning the feature in Avaya
Communication Server 1000 Business Element Manager or provisioning the feature directly
on the phone using auto or manual provisioning. For more information about provisioning the
Avaya Automatic QoS in Avaya CS 1000 Business Element Manager, see Avaya Business
Element Manager System Reference - Administration, NN43001-632. For more information
about provisioning the feature directly on the phone using auto or manual provisioning, see
Auto provisioning the IP Phones.
For more information about Avaya Automatic QoS, see Avaya Automatic QoS Technical
Configuration Guide for the ERS 4500, 5000, BCM 50, 450, CS1000, CS2100 and SRG 50,
NN48500-576.
Certificate management
SSL/TLS for protecting HTTP management traffic supports only server side certificate-based
authentication. TLS for SIP supports both server side and client side certificate-based
authentication (mutual authentication). DTLS-capable IP Phones can validate certificates on
the Signaling Servers and Media Cards.
Unified Communications Manager provides a centralized console for managing X.509
certificates, including issuing certificates, distributing certificates to Avaya Communication
Server 1000 devices (for example, a SIP Gateway), revoking certificates, and managing the
trusted CA certificate list on Communication Server 1000 devices.
For example, from the certificate management console, X.509 certificates can be assigned
remotely to Web SSL and SIP TLS services on SIP Gateways, as well as NRS and Element
Manager servers. Different services on the same device can have their own certificates, such
as DTLS, or share a common certificate. For example, Web SSL and SIP TLS services that
are active on the same device can share the same X.509 certificate.
Important:
IP Phones require UNIStim 4.0 or later to support DTLS signaling encryption.
Root certificate
This root certificate is the customers root certificate. It is installed as part of a configuration file
or as part of the SCEP process.
Device certificate
This certificate is assigned specifically to the phone. It is installed using the SCEP process
when the phone is configured prior to the installation process.
Certificate installation
Root certificates
The IP Phones require root certificates.
After the IP Phone powers up for the first time the Avaya root certificates automatically
configure.
Customer Certificates must be validated and signed. For more information about validating
Customer Certificates, see Validating certificates on page 397. After you install the root
certificates on the IP Phone, all customer-created installable files, such as Customer
Certificates or Certificate Revocation Lists (CRL) must be properly signed or the IP Phone
rejects the files. The signature attached to a file must be created by a certificate with a valid
certificate chain that is rooted in the customer root certificate. Device Configuration and
Security Policy installable files are also supported although they are rarely used. For more
information about signing the files, see File signing on page 399.
Zero-touch customer certificate installation is possible if signatures on downloaded files are
authenticated using the embedded Avaya certificate. Also, the phone software can now
support multiple signatures on a file, which can be signed by Avaya certificate and a customer
certificate, or by two different customer certificates. If a file requires multiple signatures to be
authenticated, only one of the signatures must be validated.
Important:
When multiple signatures are present all signatures must be generated from the original,
unsigned date file and must not include any other signatures.
customer’s Certificate Authority (CA). The CA can be a third party CA or a self-signed root
certificate.
For certificate chaining, the TLS server or the digital file signing process must ensure that all
certificates in the chain up to, but not including, the trust anchor are provided. Otherwise, the
certificate chain cannot be validated by the phone. After one customer root certificate installs
on the phone, all customer configuration files (including additional certificate files) must be
signed or they reject without any user input or options. It is possible to install more than one
customer root certificate on the phone if more than once Certificate Authority is used.
Use the following procedure to install the first customer certificate on the IP Phone.
Installing the first customer certificate on the IP Phone
1. Export the public CA certificate in Privacy Enhanced Mail (PEM) format.
The exporting process depends on the management certificate program (for
example, Microsoft CA Server, OpenSSL, EJBCA). Keep the private key secure and
do not install the private key on the phone.
2. If you store more than one certificate in PEM format in this file, insert a blank line
to separate the certificates. See Figure 76: Certificate file with more than one
certificate on page 408.
3. Add a section to the configuration file for each IP Phone where FILENAME is the
name of the file created in step 1 on page 397. For more information about the
configuration file, see Configuration file on page 403 .
4. Use DHCP or manual configuration to properly set the Provisioning Server IP
address.
5. Reboot the IP Phone.
6. When the phone connects to the provisioning server, the [USER_KEYS] section is
read and the file(s) downloads.
7. Select Install to proceed.
The phone displays the fingerprint of the certificate file.
8. Select Accept to install the certificate on the IP Phone.
For more information about certificate validation options, see Validating
certificates on page 397.
It is possible to change the default behavior described in Installing the first customer certificate
on the IP Phone on page 397 so that the user must enter the fingerprint of the certificate file
rather than just accept a displayed value. To do this, you must change the Security Policy on
the phone. For more information about the Security Policy, see Security Policy on page 404.
Validating certificates
All new certificates that are received and are meant to be stored on the IP Phone must be
validated. Certificates that are digitally signed and can be authenticated using one of the
certificates in the trusted certificate store are considered validated and do not require user
input. If one or more Customer Certificates are installed in the IP Phone trusted certificate store,
any certificate that does not pass the digital authentication is rejected and an error is logged.
If Customer Certificates are not installed in the trusted certificate store on the IP Phone, you
can use one of the following methods to manually validate an unsigned certificate
• Manual A (default)
• Manual B
Manual A
If the file containing a Customer Certificate is not signed, a prompt appears on the screen with
a fingerprint for the file as a whole, regardless of the number of certificates contained in the
file. If you confirm that the fingerprint is correct, all certificates in the file validate and save. You
cannot use this method to validate Avaya certificates.
Manual A uses a 20 digit (64 bit) fingerprint. You must confirm the fingerprint, which appears
on the screen. See Figure 72: Fingerprint verification on page 398.
The screen shows the file type and a prompt to install or reject the file. After 30 seconds, the
prompt times out and the certificate is automatically rejected.
If you select Install, the 20-character fingerprint value displays. See Figure 73: Fingerprint
value screen on page 399.
You must verify the fingerprint is correct and either select Accept or Reject, based on the
verification. A 5-minute timeout occurs so you can perform the verification, after which the
screen disappears. The file rejects if you take no action.
Manual B
File signing
A file is signed by appending a digital signature, which is created using a Signing Certificate.
The Signing Certificate must either be directly issued by a CA root certificate installed on the
phone or there must be a certificate chain that can be followed, which ends with a CA root
certificate installed on the phone. In either case, there must be a trust anchor on the phone,
which can verify the authenticity of the Signing Certificate.
Certificate requirements
You can use many commercial CAs, Open source CAs such as OpenSSL, and EJBCA to
create and manage these certificates. The CA must meet the following requirements:
• The root certificate must be exportable in PEM format without the private key.
• The CA must be capable of issuing a Signing Certificate with the above attributes and an
exportable private key.
This requirement can require additional CA configuration. Often in commercial CAs, the
private key is not exportable by default. However, the Signing Certificate private key is
only required if the CA does not provide built-in support for the creation of detached
PKCS7 signatures.
Signed file structure
Important:
Do not insert additional characters between the two parts. Otherwise the validation fails.
Important:
Do not change any information from the original file content that was used to create the
signature. Otherwise the signature becomes invalid and new signature must be created.
Figure 74: Signed certificate file on page 401 shows an example of a signed certificate file.
You can use the following script to generate a signed file using OpenSSL (version 0.9.8a or
greater) on Linux. The input requirements in the script include:
• Unsigned data file
• Public Signing Certificate
• Private key for the Signing Certificate
Important:
The signing certificate and associated private key must be exported from the Certificate
Management system. Some Certificate Management systems (for example, Microsoft CA
Server) restrict the ability to export the private key. You must take care when you generate
certificates to ensure that you properly configure the ability to export.
You should sign the file in a secure environment because the signing certificate private key
must be accessible. If the private key is password-protected, you must enter this password to
successfully create a signature.
Table 86: OpenSSL-based Linux script for file signing on page 402 provides an example of
Open SSL-based Linux script for file signing.
Table 86: OpenSSL-based Linux script for file signing
#!/bin/sh
# $1 - Input Unsigned File
# $2 - Signing Certificate
# $3 - Signing Certificate Private Key
# $4 – Output Signed File
unsigned_file=$1
sign_cert_file=$2
sign_cert_pk_file=$3
signed_file=$4
# Clean up
rm –f ${tmp_signature_file}
Table 87: OpenSSL-based Windows script for file signing on page 402 provides an example
of Open SSL-based Windows script for file signing.
Table 87: OpenSSL-based Windows script for file signing
set unsigned_file=%1
set sign_cert_file=%2
set sign_cert_pk_file=%3
set signed_file=%4
REM Clean up
del %tmp_signature_file%
You can use other Certificate Management systems if the system includes the ability to
generate a detached signature.
Configuration file
[FW]
DOWNLOAD_MODE AUTO
VERSION 0625C68
PROTOCOL TFTP
FILENAME 0625C68.bin
[USER_KEYS]
DOWNLOAD_MODE AUTO
VERSION 1
PROTOCOL TFTP
FILENAME cacert.pem
[DEVICE_CONFIG]
DOWNLOAD_MODE AUTO
VERSION 3
PROTOCOL TFTP
FILENAME *.dev.sig
The order of the sections in the file can affect whether files successfully download. All
customer-defined files must be signed after a customer root certificate is installed on the phone
so all sections that appear after [USER_KEYS] which download customer files must be signed.
In the example above, the Device Configuration file must be signed or it does not install on the
phone. Avaya recommends that you place the [USER_KEYS] section before all sections so
that subsequent downloads do not fail.
Avaya supplied files are always signed. You can specify TFTP, HTTP, or FTP protocol. You
can specify more than one FILENAME although be careful when you use this feature with
certificates as only the first certificate file can download unsigned. The asterisk (*) in the Device
Configuration filename indicates that when the phone attempts to download the file, it
substitutes the “*” with the MAC address of the phone. This allows phone-specific configuration
files but if a customer root certificate is installed, all phone-specific files must be signed, as
well. For the special case of certificate download ([USER_KEYS]), the VERSION is required
but it is not actually used. The certificate(s) always downloads, however, if the certificate
already exists in the phone, it does not save. The VERSION is ignored because the certificate
completely identifies itself and its version internally. This allows the same configuration file to
be used even after the customer root certificate is installed.
Security Policy
The Security Policy defines some optional elements of certificate management and defines
the authentication procedure for some (but not all) unsigned installable customer files.
You can download a Security Policy to the phone using the [SEC_POLICY] section in the
configuration file. An example Security Policy is shown in Table 88: Security policy on
page 404. If a customer certificate does not exist, accept the security policy file by confirming
a displayed fingerprint. If a customer certificate exists, the Security Policy file must be signed
and authenticated before it can update.
Table 88: Security policy on page 404 provides an example of the security policy and the
default values.
Table 88: Security policy
SEC_POLICY_ACCEPT VAL_MANUAL_A
CUST_CERT_ACCEPT VAL_MANUAL_A
CERT_EXPIRE LOG_EXPIRE
Table 89: Security Policy parameters on page 404 provides a description of the Security Policy
parameters.
Table 89: Security Policy parameters
The SEC_POLICY_ACCEPT and CUST_CERT_ACCEPT parameters define how these two file
types authenticate when customer certificates are not installed. All other customer created
files, which download to the phone are automatically accepted if customer certificates are not
installed. If customer certificates are installed on the phone, then the Device Configuration file
must be signed in addition to the Security Policy and Certificate files.
EAP TLS
To support EAP-TLS, the phone must obtain the CA root certificate and then request its own
device certificate. Currently, the only mechanism that can be used to complete this
configuration is the Simple Certificate Enrollment Protocol (SCEP). SCEP is a protocol that
can obtain a device certificate from a CA. SCEP is only intended to be used in conjunction with
EAP-TLS. If EAP-TLS is enabled, the SCEP client on the phone requests a device certificate
using the following process:
1. The phone sends a GetCACert request to the SCEP server.
2. The SCEP server responds with the CA certificate.
3. If the CA certificate is not already on the phone, the fingerprint computes and
displays.
a. The user must accept or reject the fingerprint.
b. If the user rejects the fingerprint, the SCEP process terminates.
c. If the user accepts the fingerprint, the CA certificate permanently stores
on the phone.
The EAP-TLS CA root certificate permanently installs on the phone if it is accepted.
If the SCEP process is performed at a later date (for example, the device certificate
request failed the first time), then the user is not prompted to accept the CA root
certificate because it is already on the phone and is trusted.
4. The phone creates a certificate request using the CA certificate and a locally
generated private key.
5. The phone sends PKCSReq to the SCEP server which includes the certificate
request.
6. The SCEP server responds with either a failure status or with a properly signed
device certificate.
7. If a device certificate returns, it installs on the phone.
Important:
After the EAP-TLS CA root certificate installs on the phone during the SCEP process,
installable customer files (Security Policy, Certificates, Device Configuration) must be signed
or they reject.
If you use the same CA for EAP-TLS and for the file signing, which Avaya recommends, it is
not necessary to install any other certificates. This means that you are not required to add
[USER_KEYS] to the configuration file. However, if EAP-TLS is not configured, use
[USER_KEYS] to install a CA root certificate rather than SCEP.
If you use different CAs for EAP-TLS and file signing, it is necessary to install the CA root
certificate for file signing on the phone, as well. In this case, the order in which you perform
the configuration is important. If the EAP-TLS CA root certificate is installed first using SCEP,
it is necessary to install the file signing CA root certificate on the phone by signing it with a
certificate from the EAP-TLS certificate chain. Otherwise, it is not possible to install the file
signing root certificate on the phone.
Avaya recommends that you install the file signing certificate first because no additional
requirements are imposed on the installation of the EAP-TLS certificate, provided it is retrieved
using SCEP.
Figure 75: Certificate file with one certificate on page 407 provides an example of the certificate
file with one certificate.
Figure 76: Certificate file with more than one certificate on page 408 provides an example of
the certificate file with more than one certificate.
You can redeploy an IP Phone to new location, which does not use the customer certificates
already installed on the phone. Restore factory defaults to remove all the service provider
certificates. The original Service Provider certificates and Certificate Revocation List (CRL) are
removed from the phone when you restore the factory defaults on the IP Phone. Otherwise,
you can prevent installation of any configuration files on the phone. For example, if Service
Provider certificates are on the phone and the default Security Policy is in use, then you must
restore the factory defaults on the IP Phone before you can install new certificates.
If you invoke Restore factory default, the security settings restore to the following default
values:
• Delete all non-Avaya certificates and non-Avaya CRLs from the phone
• Purge all security log entries on the phone
• Restore the “last-known-time” to the factory default value
• Reset all Security Policy values to their defaults
• Add a security log entry to indicate that restore to factory defaults was invoked
Security log
All security related events log in the security log. For example, the following list provides some
events that log in the security log.
• Import a certificate
• Update a certificate
• Update the security policy
• Revoke a certificate
• Certificate expiry
• File authentication fail - firmware, resource, configuration
• Manual file authentication rejection
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver connects.
• Consult the dealer or an experienced radio/TV technician for help.
The user should not make changes or modifications not expressly approved by Avaya. Any such changes
could void the user authority to operate the equipment.
This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B
est conforme à la norme NMB-003 du Canada.
For information on Regulatory compliance coverage by region, please contact your Avaya
representative.
Warnings:
• This is a Class B product. In a domestic environment this product can cause radio
interference in which case the user must take adequate measures.
• Operation is subject to the following two conditions: (1) this device may not cause
interference, and (2) this device must accept any interference, including interference that
may cause undesired operation of the device."
Table 90: EMC compliance on page 412 lists EMC compliance for various jurisdictions.
Table 91: Safety compliance on page 412 lists safety compliance for various jurisdictions.
Table 91: Safety compliance
Other Safety Approvals : IEC 60950-1: ITE equipment - Safety - Part 1: General
requirements.
Other compliancies
US/Canada—Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies
with the CE Marking requirements.
EU Countries—This device complies with the essential requirements and other relevant
provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://
www.avaya.com or from the Avaya GmbH address: Ingolstaedter Strasse 14-18, 80807
Munich Germany.
Australia: AS/ACIF S004—Voice Frequency Performance Requirements for Customer
Equipment
Contents
This section contains the following topics:
• Introduction on page 415
• Local Tools menu password protection on page 415
• Controlling the menu lock on page 417
• Configuring Secure Local Menu using Network provisioning on page 418
• Accessing the Local Tools menu on page 419
• Local Tools options on page 419
Introduction
This section describes the Local Tools menu for the Avaya 1110 IP Deskphone, Avaya 1120E
IP Deskphone, Avaya 1140E IP Deskphone, Avaya 1150E IP Deskphone, Avaya 1165E IP
Deskphone, Avaya 2007 IP Deskphone, Avaya 1210 IP Deskphone, Avaya 1220 IP
Deskphone, Avaya 1230 IP Deskphone.
For more information about the Avaya 2007 IP Deskphone Local Tools menu, see Local Tools
menu on page 51.
the Local Tools menu password, see the menupwd parameter in Table 99: Provisioning info
block format on page 466.
The Local Tools menu password protects the following local menus on IP Phones
• Preferences
• Local Diagnostics
• Network Configuration
• Touch Panel Setup (Avaya 2007 IP Deskphone only)
• Display Settings (varies by phone type)
• USB Devices (varies by phone type)
If an incorrect password is entered, the areas of the local menu do not open and you are
permitted a maximum of two more attempts to enter the correct password. After three
consecutive failed password attempts, the IP Phone ignores the password entry for five
minutes. During this time period, the IP Phone ignores even a correct password entry. The IP
Phone displays the password prompt, and password entries appear to be accepted, but the
password prompt window closes. This process limits the possibility of an unauthorized user
guessing the correct password by reducing the guess entry rate to three guesses every five
minutes.
When the correct password is entered, menu access remains active for five minutes. During
this time period, you can freely navigate, exit, and enter the menu be without being prompted
again for the password. When the five minutes expires, the menu closes and you must reenter
the password to access the menu.
When the full menu lock is active, you are prompted to enter the menu lock password whenever
you double-press the Services key. When the partial menu lock is active you are prompted to
enter the menu lock password whenever you access the Local Diagnostics or Network
Configuration menu items from the Local Tools menu. You are always prompted to enter the
fixed password whenever you access the Lock Menu sub menu.
You can control the local menu lock manually using the Local Menu, DHCP, or automatic
provisioning features. The DHCP or automatic provisioning methods are only processed if the
menu lock is configured to "Auto Lock" in the Local Menu page. Select "Menu Lock Enable"
on the Auto page to automatically select the Auto Lock mode or select the Auto Lock item from
the Lock Menu.
- Full Menu lock—You are prompted to enter the fixed password whenever the
Services key is double-pressed.
- Partial Menu lock—You are prompted to enter the fixed password whenever you
access the Diagnostics and the Configuration sub menus.
The manual parameters configured in the Lock Menu sub menu override the configuration
received from the DHCP or automatic provisioning features.
For more information about configuring DHCP, see Dynamic Host Configuration Protocol on
page 373.
For more information about the provisioning file, see Provisioning the IP Phones on
page 443.
For information about the Local Tools menu for the Avaya 1110 IP Deskphone, 1210 IP
Deskphone, 1220 IP Deskphone, and 1230 IP Deskphone, see Local Tools menu for Avaya
1110, 1210, 1220, and 1230 IP Deskphones on page 440 .
Network Configuration
Use this menu to configure or to display configuration information. This menu contains the
following items:
• 802.1x/EAP
• 802.1ab (LLDP)
• DHCP status
• IP network settings (IP address, mask, gateway address)
• DNS server settings, domain and hostname
• Server 1 and Server 2 IP address, Port, Action, Retry, and PK numbers
• Voice VLAN, control and media priority bits, and filtering
• Control and media DSCP settings
• PC port disable, speed, and duplex setting
• Data VLAN, priority, and filtering
• Network interface speed and duplex setting
• GARP protection
• Pre-Shared Key SRTP
• XAS IP address, Graphical mode, Port, Phone Screen mode
• Provisioning server and Zone ID
• Push settings (port, capabilities, list of trusted servers, subscription list)
• WML Browser settings (proxy IP address, proxy port, home page URl, idle page URI, idle
timer)
Local diagnostics
Displays the Local Diagnostics menu containing the following items:
• Network Diagnostic Tools
• Ethernet Statistics
• IP Network Statistics
• IP Set Information
• Advanced Diag Tools
• DHCP Information
For more information about the Avaya 2007 IP Deskphone Local Diagnostics menu, see IP
Phone diagnostic utilities on page 561
Display Settings
The Display Settings menu provides access to the Brightness and Screen Saver tools.
Brightness adjusts the display's backlight brightness. The screen saver settings control how
long the display remains lit (either fully on or dimmed) once the phone is inactive and the delay
before the digital picture slideshow starts.
USB Devices
Use the USB Devices menu to view the Universal Serial Bus (USB) device plugged into the
USB port in the back of the IP Phone.
Preferences
Use the Preferences menu to customize the button labels and to select the language of the IP
Phone.
Lock Menu
Use the Lock Menu to prevent unauthorized access to the Local Tools menu.
Preferences
The Preferences submenu offers the following choices
1. Display Settings
2. Languages...
3. Headsets...
4. Bluetooth® Setup
1. Display Settings
The Display Settings menu provides access to the Contrast and Screen Saver tools. Contrast
adjusts the viewing angle of the display. Screen Saver controls how long the display remains
lit if the phone is inactive.
Avaya recommends you use the Telephone Options menu to adjust the contrast.
2. Languages
Note:
Hebrew can only be configured on the Call Server.
3. Headsets...
Use this item to configure the following headset preferences:
• Active Headset Device: Selects an active headset device (wired, USB, or Bluetooth®).
You can select and configure a headset type as the active headset device and connect
the headset at a later time.
• Enable HID Commands: When the box is selected, full Human Interface Device (HID)
for supported headsets is provided. If the box is not selected, only audio is provided for
all devices. By default the box is selected.
• Headset type: When enabled, you can select a headset supported by the Avaya Mobile
USB Headset Adapter from a list. The default is the Avaya Mobile Kit.
This option is available only when the IP Phone detects an Avaya USB headset
adapter.
Important:
The IP Phone tunes the audio specifically to the selected headset type. Avaya
recommends that you ensure the correct headset type is selected to achieve the
optimum performance.
• Back Light: When the box is selected, the buttons on the Avaya Enhanced USB Headset
adapter are illuminated or the blue LEDs on the Avaya Mobile USB Headset Adapter are
illuminated. By default the box is selected.
This option is available only when the IP Phone detects an Avaya Mobile USB Headset
Adapter.
When you make changes in the Headset menu, press the Apply button to permanently commit
changes or press Cancel to restore the previous headset preferences.
4. Bluetooth® Setup
You can access the Bluetooth® Setup options (Avaya 1140E IP Deskphone, Avaya 1150E IP
Deskphone Avaya 1165E IP Deskphone) using either of the following two methods
• Double press the Headset key to open the Bluetooth® Setup dialog box.
• Double press the Services key to open the Local Tools menu, press 1 on the dialpad to
select Preferences and press 4 on the dialpad to open the Bluetooth® Setup dialog
box.
The Bluetooth® Setup item is not available on all phones. If the Bluetooth® Setup menu item
appears dimmed, or fails to open when you double press the Headset key, Bluetooth® wireless
technology is not enabled on your phone. To configure the administration setting for
Bluetooth® wireless technology, see Headset support on page 525.
Diagnostics
For information about Diagnostics, see IP Phone diagnostic utilities on page 561.
Network Configuration
Use the Network Configuration menu item to configure the Avaya 1120E IP Deskphone, Avaya
1140E IP Deskphone, Avaya 1150E IP Deskphone, Avaya 1165E IP Deskphone and to display
information, which was configured during installation. You can access the Network
Configuration menu using one of the following methods
• Reboot the IP Phone and press the four soft keys at the bottom of the display in sequence
from left to right.
• Select 3. Network Configuration from the Local Tools menu.
For more information, see Provisioning the IP Phones on page 443 and Manual
provisioning of Avaya 2007 IP Deskphone and Avaya 1100 Series IP Deskphones on
page 503.
Lock Menu
You must enter the fixed password whenever the Lock Menu sub menu is accessed. Use the
dialpad and enter the fixed password 26567*738 (color*set).
The settings configured in the Lock Menu sub menu override the settings received from the
DHCP string.
The Lock Menu offers the following choices
• 1. Full Menu Lock
• 2. Partial Menu Lock
• 3. Disable Menu Lock
• 4. Auto Lock
• 5. Lock Now
1. Full Menu Lock
When this option is selected, you are prompted to enter the fixed password whenever the
Services key is double-pressed.
2. Partial Menu Lock
When this option is selected, you are prompted to enter the fixed password whenever you
access the Local Diagnostics and the Network Configuration sub menus.
3. Disable Menu Lock
The IP Phone follows the menu lock configuration received from the Full DHCP string during
DHCP configuration
• if SECUREMENU is present, you are prompted to enter a password after you double-
press the Services key
• if PARTSECURE is present, you are prompted to enter a password whenever you select
Local Diagnostics and Network Configuration
• if neither SECUREMENU nor PARTSECURE is present, then the menu is not locked
For information about Password Protection of the Local Tools menu, see Local Tools menu
password protection on page 415.
5. Lock Now
The Lock Now item immediately exits the Tools menu, closes any open Tools menu pages,
and locks the Tools menu.
Locking the Tools menu
1. Press the Services key twice.
2. Press 4 on the dialpad to access the Lock Menu item or use the Up/Down navigation
keys to scroll and highlight the Lock Menu options.
3. Press the Select soft key.
Unlocking the Tools menu
1. Press the Services key twice.
2. Enter the password 26567*738 (color*set) in the prompt window.
The Tools menu is unlocked, and remains active for five minutes.
1. Preferences
1. Display Settings
2. Languages...
3. Headsets...
4. Bluetooth Setup
2. Diagnostics
1. IP Set Information
2. Network Diagnostic Tools
3. Ethernet Statistics
4. IP Network Statistics
5. USB Devices
6. Advanced Diag Tools
7. License Information
8. VPN Statistics
9. Certificate Information
10. DHCP Information
3. Network Configuration
4. Lock Menu
1. Full Menu Lock
2. Partial Menu Lock
3. Disable Menu Lock
4. Auto Lock
5. Lock Now
Preferences
The Preferences submenu offers the following choices
1. Display Settings
2. Languages...
3. Headsets...
4. Bluetooth® Setup
1. Display Settings
The Display Settings menu provides access to the Contrast and Screen Saver tools. Contrast
adjusts the viewing angle of the display. Screen Saver controls how long the display remains
lit if the phone is inactive.
Avaya recommends you use the Telephone Options menu to adjust the contrast.
2. Languages
Note:
Hebrew can only be configured on the Call Server.
3. Headsets...
Use this item to configure the following headset preferences:
• Active Headset Device: Selects an active headset device (wired, USB, or Bluetooth®).
You can select and configure a headset type as the active headset device and connect
the headset at a later time.
• Enable HID Commands: When the box is selected, full Human Interface Device (HID)
for supported headsets is provided. If the box is not selected, only audio is provided for
all devices. By default the box is selected.
• Headset type: When enabled, you can select a headset supported by the Avaya Mobile
USB Headset Adapter from a list. The default is the Avaya Mobile Kit.
This option is available only when the IP Phone detects an Avaya USB headset
adapter.
Important:
The IP Phone tunes the audio specifically to the selected headset type. Avaya
recommends that you ensure the correct headset type is selected to achieve the
optimum performance.
• Back Light: When the box is selected, the buttons on the Avaya Enhanced USB Headset
adapter are illuminated or the blue LEDs on the Avaya Mobile USB Headset Adapter are
illuminated. By default the box is selected.
This option is available only when the IP Phone detects an Avaya Mobile USB Headset
Adapter.
When you make changes in the Headset menu, press the Apply button to permanently commit
changes or press Cancel to restore the previous headset preferences.
4. Bluetooth® Setup
You can access the Bluetooth® Setup options (Avaya 1140E IP Deskphone, Avaya 1150E IP
Deskphone Avaya 1165E IP Deskphone) using either of the following two methods
• Double press the Headset key to open the Bluetooth® Setup dialog box.
• Double press the Services key to open the Local Tools menu, press 1 on the dialpad to
select Preferences and press 4 on the dialpad to open the Bluetooth® Setup dialog
box.
The Bluetooth® Setup item is not available on all phones. If the Bluetooth® Setup menu item
appears dimmed, or fails to open when you double press the Headset key, Bluetooth® wireless
technology is not enabled on your phone. To configure the administration setting for
Bluetooth® wireless technology, see Headset support on page 525.
Diagnostics
For information about Diagnostics, see IP Phone diagnostic utilities on page 561.
Network Configuration
Use the Network Configuration menu item to configure the Avaya 1120E IP Deskphone, Avaya
1140E IP Deskphone, Avaya 1150E IP Deskphone, Avaya 1165E IP Deskphone and to display
information, which was configured during installation. You can access the Network
Configuration menu using one of the following methods
• Reboot the IP Phone and press the four soft keys at the bottom of the display in sequence
from left to right.
• Select 3. Network Configuration from the Local Tools menu.
For more information, see Provisioning the IP Phones on page 443 and Manual
provisioning of Avaya 2007 IP Deskphone and Avaya 1100 Series IP Deskphones on
page 503.
Lock Menu
You must enter the fixed password whenever the Lock Menu sub menu is accessed. Use the
dialpad and enter the fixed password 26567*738 (color*set).
The settings configured in the Lock Menu sub menu override the settings received from the
DHCP string.
The Lock Menu offers the following choices
• 1. Full Menu Lock
• 2. Partial Menu Lock
• 3. Disable Menu Lock
• 4. Auto Lock
• 5. Lock Now
1. Full Menu Lock
When this option is selected, you are prompted to enter the fixed password whenever the
Services key is double-pressed.
2. Partial Menu Lock
When this option is selected, you are prompted to enter the fixed password whenever you
access the Local Diagnostics and the Network Configuration sub menus.
3. Disable Menu Lock
The IP Phone follows the menu lock configuration received from the Full DHCP string during
DHCP configuration
• if SECUREMENU is present, you are prompted to enter a password after you double-
press the Services key
• if PARTSECURE is present, you are prompted to enter a password whenever you select
Local Diagnostics and Network Configuration
• if neither SECUREMENU nor PARTSECURE is present, then the menu is not locked
For information about Password Protection of the Local Tools menu, see Local Tools menu
password protection on page 415.
5. Lock Now
The Lock Now item immediately exits the Tools menu, closes any open Tools menu pages,
and locks the Tools menu.
Locking the Tools menu
1. Press the Services key twice.
2. Press 4 on the dialpad to access the Lock Menu item or use the Up/Down navigation
keys to scroll and highlight the Lock Menu options.
3. Press the Select soft key.
Unlocking the Tools menu
1. Press the Services key twice.
2. Enter the password 26567*738 (color*set) in the prompt window.
The Tools menu is unlocked, and remains active for five minutes.
Preferences
The Preferences submenu offers the following choices
1. Display Settings
2. Languages...
3. Headsets...
4. Bluetooth® Setup
5. File Manager
6. Background...
1. Display Settings
The Display Settings menu provides control for the Contrast and Brightness, backlight timer,
slideshow start delay, background images and themes used on the phone.
The Display Settings dialog displays the following items:
• Contrast: Sets the contrast of the display.
• Brightness: Sets the brightness of the display.
• Backlight: Sets the duration for which the backlight remains when the IP Phone is idle.
• Slideshow: Sets the delay time for the slideshow to begin after the IP Phone is idle.
• Display Dim Enabled: When the backlight timer expires, the display will dim instead of
turning completely off.
• Theme: : Allows the selection of a pre-defined theme for the display.
• Use Theme Background: The background image of the theme is used instead of a user
selected background.
• Use Font Smoothing: Makes the curves of the font appear smoother. Disabling this may
improve the appearance of some text of language on the display.
• Use Outlined Font: Changes the screen font of telephone to a white font with black outline.
Helps to make the text readable when a user background is enabled.
• GEM Bold Font: Controls whether the font in the Expansion Module(s) (GEM) is bolded
or not.
• Use Simple Icons: Changes the line or feature key icons to ones similar to those on the
earlier IP phones.
2. Languages
Use this item to select the language of the IP Phone.
3. Headsets...
Headsets sub menu controls which headset is enabled for use on the phone. Avaya 1165E IP
Deskphone supports headsets with wired, USB, and Bluetooth® interfaces. Use this item to
configure the following headset preferences:
• Active Headset Device: Selects an active headset device (wired, USB, or Bluetooth®).
You can select and configure a headset type as the active headset device and connect
the headset at a later time.
• Enable HID Commands: When the box is selected, full Human Interface Device (HID)
for supported headsets is provided. If the box is not selected, the USB headset cannot
communicate things like on or off hook or volume adjustment.
• Headset type: When enabled, you can select a headset supported by the Avaya USB
headset adapter from a list. The default is the Avaya Mobile Kit.
This option is available only when the IP Phone detects an Avaya USB headset
adapter.
Important:
The IP Phone tunes the audio specifically to the selected headset type. Avaya
recommends that you ensure the correct headset type is selected to achieve the
optimum performance.
• Back Light: When the box is selected, the buttons on the Avaya Enhanced USB Headset
adapter are illuminated or the blue LEDs on the Avaya Mobile USB Headset Adapter are
illuminated. By default the box is selected.
When you make changes in the Headset menu, press the Ok button to permanently commit
changes or press Exit to restore the previous headset preferences.
4. Bluetooth® Setup
The Bluetooth® setup screen enables you to manage the pairing and selection of Bluetooth®
devices used with the 1165E phone. At this time only headset type Bluetooth® devices are
supported. The Bluetooth® Setup dialog displays the following sub menu items:
• Enable Bluetooth®: This checkbox allows the user to control enablement of the
Bluetooth® feature on the IP Phone.
• Found: This is a drop down list of found devices. It is inactive until a search is
performed.
• Paired: This is a drop down list of paired devices. It is inactive until a device is paired.
• Active: This shows the name of the active headset. It is initially blank. The active headset
is the Bluetooth® headset used for originating and terminating calls when the Active
Headset Device is set to Bluetooth® in the Headsets…sub menu.
5. File Manager
The File Manager menu enables you to manage files on your IP Phone. The file manager
supports the copying of image files to and from a USB Flash Drive to the /images directory in
the phone’s FFS and browsing files in the phone’s /images directory. The File Manager menu
lists the phone and any USB drives that are currently plugged in. An icon appears to the left
of the name of each device.
• Send operations: The Send soft key appears when you highlight a file. Press the Send
soft key to copy a file to the phone or USB Flash Drive. If a file is going to the phone, the
destination is automatically set by the file type. Pressing Send soft key takes the following
action depending on the file highlighted:
- When a file on a USB device is selected: This allows you to send or copy the selected
file to the phone. The destination folder is automatically selected based on the file
extension (e.g: .jpg and .png files are sent directly to the /Images folder on the IP
phone).
- When a file on the IP phone is selected but no USB Flash Drive: This displays an
error. Sending files from the IP phone to another location on the IP phone is not
allowed.
- When a file on the IP phone is selected while a USB Flash Drive is plugged in: This
allows the user to navigate to the USB folder they wish to send the file to.
Note:
If you do not respond to the confirmation prompt in 15 seconds, the send action
is cancelled.
• Delete operation: The Delete soft key appears when you highlight a file or directory.
- If a file is selected, you are prompted for the confirmation of delete operation and
then the file is deleted.
- If a folder is selected on the phone, you are prompted for confirmation to delete all
contents of the folder. You cannot delete the folder.
- If the folder is on USB device, you are prompted for confirmation to delete the folder.
All contents are deleted with the folder.
Note:
If you do not respond to the confirmation prompt in 15 seconds, the delete action is
cancelled.
6. Background
The Avaya 1165E IP Deskphone has the ability to display a background image on its telephone
screen. You can browse the images in the /images directory of the IP Phone and select one
to be used as a background image for the UI. The filenames of all image files stored in the
phone’s /images directory are listed here.
As the highlight is moved on the list of filenames, the currently highlighted image is displayed
as the background of the dialog. If you press OK, the image filename is saved and becomes
the background image.
Diagnostics
For more information about Diagnostics, see Diagnostics for the Avaya 1165E IP
Deskphone on page 602.
Network Configuration
The Network Configuration tool is used to configure the IP Phone's network features and
displays information that was configured when the IP Phone was installed. Press the Auto soft
key to access the Auto Provision page.
Note:
For more information, see Provisioning the IP Phones on page 443 and Manual provisioning
of Avaya 2007 IP Deskphone and Avaya 1100 Series IP Deskphones on page 503.
Locks
You must enter the fixed password whenever you access the Lock Menu. Use the dialpad and
enter the fixed password 26567*738 (color*set), or, if an auto provisioned password string
(menupwd) has been sent to the phone, enter it.
The settings configured in the Lock Menu sub menu override the settings received from the
DHCP string.
The Enable Menu Lock checkbox provides overall control of whether the menu lock is active
or not. Unchecking the box disables the menu lock feature.
Preferences
Display Settings
Languages
Headsets
BlueTooth Setup
File Manager
Background
Diagnostics
IP Set Information
Network Diagnostic Tools
Ethernet Statistics
IP Network Statistics
USB Devices
License Information
VPN Statistics
Certificate Information
DHCP Information
Configuration
Network Configuration
Advanced Diag Tools
Locks
Preferences
The Preferences submenu offers the following choices
1. Display Settings
2. Languages...
3. Headsets...
4. Bluetooth® Setup
5. File Manager
6. Background...
1. Display Settings
The Display Settings menu provides control for the Contrast and Brightness, backlight timer,
slideshow start delay, background images and themes used on the phone.
Important:
The IP Phone tunes the audio specifically to the selected headset type. Avaya
recommends that you ensure the correct headset type is selected to achieve the
optimum performance.
• Back Light: When the box is selected, the buttons on the Avaya Enhanced USB Headset
adapter are illuminated or the blue LEDs on the Avaya Mobile USB Headset Adapter are
illuminated. By default the box is selected.
When you make changes in the Headset menu, press the Ok button to permanently commit
changes or press Exit to restore the previous headset preferences.
4. Bluetooth® Setup
The Bluetooth® setup screen enables you to manage the pairing and selection of Bluetooth®
devices used with the 1165E phone. At this time only headset type Bluetooth® devices are
supported. The Bluetooth® Setup dialog displays the following sub menu items:
• Enable Bluetooth®: This checkbox allows the user to control enablement of the
Bluetooth® feature on the IP Phone.
• Found: This is a drop down list of found devices. It is inactive until a search is
performed.
• Paired: This is a drop down list of paired devices. It is inactive until a device is paired.
• Active: This shows the name of the active headset. It is initially blank. The active headset
is the Bluetooth® headset used for originating and terminating calls when the Active
Headset Device is set to Bluetooth® in the Headsets…sub menu.
5. File Manager
The File Manager menu enables you to manage files on your IP Phone. The file manager
supports the copying of image files to and from a USB Flash Drive to the /images directory in
the phone’s FFS and browsing files in the phone’s /images directory. The File Manager menu
lists the phone and any USB drives that are currently plugged in. An icon appears to the left
of the name of each device.
• Send operations: The Send soft key appears when you highlight a file. Press the Send
soft key to copy a file to the phone or USB Flash Drive. If a file is going to the phone, the
destination is automatically set by the file type. Pressing Send soft key takes the following
action depending on the file highlighted:
- When a file on a USB device is selected: This allows you to send or copy the selected
file to the phone. The destination folder is automatically selected based on the file
extension (e.g: .jpg and .png files are sent directly to the /Images folder on the IP
phone).
- When a file on the IP phone is selected but no USB Flash Drive: This displays an
error. Sending files from the IP phone to another location on the IP phone is not
allowed.
- When a file on the IP phone is selected while a USB Flash Drive is plugged in: This
allows the user to navigate to the USB folder they wish to send the file to.
Note:
If you do not respond to the confirmation prompt in 15 seconds, the send action
is cancelled.
• Delete operation: The Delete soft key appears when you highlight a file or directory.
- If a file is selected, you are prompted for the confirmation of delete operation and
then the file is deleted.
- If a folder is selected on the phone, you are prompted for confirmation to delete all
contents of the folder. You cannot delete the folder.
- If the folder is on USB device, you are prompted for confirmation to delete the folder.
All contents are deleted with the folder.
Note:
If you do not respond to the confirmation prompt in 15 seconds, the delete action is
cancelled.
6. Background
The Avaya 1165E IP Deskphone has the ability to display a background image on its telephone
screen. You can browse the images in the /images directory of the IP Phone and select one
to be used as a background image for the UI. The filenames of all image files stored in the
phone’s /images directory are listed here.
As the highlight is moved on the list of filenames, the currently highlighted image is displayed
as the background of the dialog. If you press OK, the image filename is saved and becomes
the background image.
Diagnostics
For more information about Diagnostics, see Diagnostics for the Avaya 1165E IP
Deskphone on page 602.
Network Configuration
The Network Configuration tool is used to configure the IP Phone's network features and
displays information that was configured when the IP Phone was installed. Press the Auto soft
key to access the Auto Provision page.
Note:
For more information, see Provisioning the IP Phones on page 443 and Manual provisioning
of Avaya 2007 IP Deskphone and Avaya 1100 Series IP Deskphones on page 503.
Locks
You must enter the fixed password whenever you access the Lock Menu. Use the dialpad and
enter the fixed password 26567*738 (color*set), or, if an auto provisioned password string
(menupwd) has been sent to the phone, enter it.
The settings configured in the Lock Menu sub menu override the settings received from the
DHCP string.
The Enable Menu Lock checkbox provides overall control of whether the menu lock is active
or not. Unchecking the box disables the menu lock feature.
The Locks menu offers the following choices
• 1. Lock Menu: Lock Menu sub menu offers the following choices:
- Auto Lock: The Avaya 1165E IP Deskphone follows the menu lock configuration to
be received from the DHCP option string during DHCP configuration or from a
provisioning file's menulock parameter.
• if SECUREMENU is present, you are prompted to enter a password after you
double-press the Services key
• if PARTSECURE is present, you are prompted to enter a password whenever
you select Local Diagnostics and Network Configuration
• if neither SECUREMENU nor PARTSECURE is present, then the menu is not
locked
For information about Password Protection of the Local Tools menu, see Local Tools
menu password protection on page 415.
- Full Menu Lock: When this option is selected, you are prompted to enter the fixed
password whenever the Services key is double-pressed.
- Partial Menu Lock: When this option is selected, you are prompted to enter the fixed
password whenever you access the Local Diagnostics and the Network
Configuration sub menus.
• 2. USB Locks: The USB locks is a new feature on the Avaya 1165E IP Deskphone. It
controls which device you can use on the USB port of the phone. USB Locks sub menu
offers the following choices.
- AutoProvision USB locks: This check box decides whether the USB locks are
manually controlled or set by zero touch provisioning feature.
- Enable USB Port: This check box allows you to enable or disable the USB port.
- Lock USB mouse:This check box allows you to lock or unlock the USB mouse
support.
- Lock USB keyboard: This check box allows you to lock or unlock the USB keyboard
support.
- Lock USB headset: This check box allows you to enable or disable the USB headset
support.
- Lock USB Flash Drive: This check box allows you to lock or unlock the USB flash
drive support.
Local Tools menu for Avaya 1110, 1210, 1220, and 1230 IP
Deskphones
This section shows the Local Tools menu for the Avaya 1110, 1210, 1220, and 1230 IP
Deskphones.
• 1. Preferences
- 1. Contrast
- 2. Language
- 3. Backlight Timer
• 2. Local Diagnostics
- 1. IP Set&DHCP Information
- 2. Network Diagnostic Tools
- 3. Ethernet Statistics
- 4. IP Network Statistics
• 3. Network Configuration
• 4. Lock Menu
- 1. Full Menu Lock
- 2. Partial Menu Lock
- 3. Disable Menu Lock
- 4. Auto Lock
- 5. Lock Now
Important:
Only the Avaya 1110 IP Deskphone supports the Backlight Timer option.
Preferences
The Preferences submenu offers the following choices
• 1. Contrast
• 2. Language
• 3. Backlight Timer (available only on the Avaya 1110 IP Deskphone)
1. Contrast
The Contrast tool adjusts the contrast of the LCD display screen on the IP Phone.
The initial Contrast level for the LCD display screen is downloaded when the IP Phone is
configured. Selecting the Contrast tool automatically sets the LCD display screen contrast to
the IP Phone local contrast setting.
2. Language
Use this item to select the language in the local menus of the IP Phone. To access the language
used by the server-based features, press Services > Telephone Options > Languages.
To access the local language tool, double-press the Services key, select the Preferences menu,
or press 1 on the dialpad to open the Preferences menu, then press 2 to select the Language
tool.
3. Backlight Timer
Local Diagnostics
For information about Local Diagnostics, see IP Phone diagnostic utilities on page 561.
Network Configuration
Use the Network Configuration menu item to configure the IP Phone and to display information,
which you configured during installation. You can access the Network Configuration menu
using one of the following methods
• Reboot the IP Phone and press the four soft keys at the bottom of the display in sequence
from left to right.
• Select 3. Network Configuration from the Local Tools menu.
For information about Network Configuration, see Provisioning the IP Phones on
page 443 and Manual provisioning of Avaya 1110 IP Deskphone and Avaya 1200 Series
IP Deskphones on page 493.
Lock Menu
For information about the Lock Menu item, see Lock Menu on page 424.
Contents
This section contains the following topics:
• Introduction on page 443
• Description on page 444
• Manual provisioning on page 444
• Automatic provisioning on page 445
• Operation on page 486
Introduction
The following IP Phones support manual provisioning
• 2001 IP Phone
• 2002 IP Phone
• 2004 IP Phone
• Avaya 2033 IP Conference Phone
• Avaya 2007 IP Deskphone
• Avaya 1210 IP Deskphone
• Avaya 1220 IP Deskphone
• Avaya 1230 IP Deskphone
• Avaya 1110 IP Deskphone
• Avaya 1120E IP Deskphone
• Avaya 1140E IP Deskphone
• Avaya 1150E IP Deskphone
• Avaya 1165E IP Deskphone
Description
The IP Phone supports the following provisioning modes:
• Manual provisioning
• Automatic provisioning
- Automatic provisioning using 802.1ab Link Layer Discovery Protocol (LLDP)
- Automatic provisioning using Dynamic Host Configuration Protocol (DHCP)
- Automatic provisioning using configuration files
- Automatic provisioning using Unified Networks IP Stimulus Protocol (UNIStim)
Manual provisioning
The manual provisioning of IP Phone parameters overrides the configuration of parameters
by any other provisioning source. Technicians can use manual provisioning to override system
wide parameters for troubleshooting purposes or to provide special needs configurations for
a small group of users.
The following sections provide information about the applicable IP Phone.
• Manual provisioning of Avaya 1110 IP Deskphone and Avaya 1200 Series IP
Deskphones on page 493—Avaya 1110 IP Deskphone, Avaya 1210 IP Deskphone,
Avaya 1220 IP Deskphone, and Avaya 1230 IP Deskphone
• Manual provisioning of Avaya 2007 IP Deskphone and Avaya 1100 Series IP
Deskphones on page 503—Avaya 2007 IP Deskphone, Avaya 1120E IP Deskphone,
Automatic provisioning
The Automatic provisioning feature creates a flexible provisioning method, which
• covers the existing provisioning parameters
• supports the extension of the provisioning parameters
• supports provisioning parameters in automatic provisioning modes, when possible
• creates a common provisioning information format that supports DHCP and Trivial File
Transfer Protocol (TFTP)
• creates a common provisioning information format that supports DHCP, Trivial File
Transfer Protocol (TFTP), and HyperText Transport Protocol (HTTP) provisioning
Figure 79: Provisioning life cycle on page 446 provides an example of the provisioning life
cycle.
The Avaya 2007 IP Deskphone, Avaya 1110 Series IP Deskphones, and Avaya 1200 Series
IP Deskphones support LLDP, DHCP, configuration files, and UNIStim automatic provisioning
methods. The 2001 IP Phone, 2002 IP Phone, and 2004 IP Phone support LLDP, DHCP, and
UNIStim automatic provisioning methods but the phones do not support configuration files.
Configuration
You can store common provisioning parameters in a managed central server, such as a DHCP
or TFTP or HTTP server. You can configure the IP Phone to automatically or manually obtain
the provisioning parameters from the various provisioning sources.
For automatic provisioning, the IP Phone receives the parameters from the provisioning server.
You can switch between automatic provisioning to manual provisioning on the Auto
Provisioning page. You enter parameter information on the Configuration page.
Deskphone parameters. Double-press the Services key to open the Local Tools menu and
press 3 on the dial pad to open the Network Configuration menu.
The automatic provisioning menu supports both the graphical user interface (GUI) and text-
based user interface.
The following IP Deskphones support a GUI:
• Avaya 2007 IP Deskphone
• Avaya 1120E IP Deskphone
• Avaya 1140E IP Deskphone
• Avaya 1150E IP Deskphone
• Avaya 1165E IP Deskphone
The Configuration page appears when you select the Network Configuration menu item.
Any automatic provisioned parameters appear dimmed.
For more information about the Auto Provisioning page for GUI, see Auto Provisioning page
for graphical user interface on page 447. For information about the Configuration page for
GUI, see Configuration page for graphical user interface on page 451.
The following IP Deskphones support a text-based user interface:
• Avaya 1110 IP Deskphone
• Avaya 1210 IP Deskphone
• Avaya 1220 IP Deskphone
• Avaya 1230 IP Deskphone
The Network Configuration menu shows the configuration parameters that are configured as
Manual on the Auto Provisioning page. Use the Up and Down navigation keys to scroll through
the main configuration options and the Right or Left navigation keys to scroll through the sub
configuration options.
For information about the Auto Provisioning page for text user interface, see Auto Provisioning
page for text user interface on page 451. For information the Configuration page for text user
interface, see Configuration page for text user interface on page 453.
For all supported IP Deskphones, you can press the Auto soft key to switch to the Auto
Provisioning page to define parameters that you can obtain automatically or manually. Then
from the Auto Provisioning page, you can press the Cfg soft key to switch to the Network
Configuration option.
Key Description
[] Check box, select or clear: Auto-checked, Manual-
unchecked.
Dial pad Enter number of index to jump to option
Up Move up a group index
Down Move down a group index
Right Go to next item.
Left Go to previous item.
Enter Select or clear the check box for item or group.
Config Return to manual configuration page
AllMan / AllAut Context-sensitive. Set all items to manual (clear checkboxes)
or auto (check all boxes)
Cancel Exit Network Configuration
The following table shows the Auto Provisioning page for the graphical user interface (GUI).
Table 95: Auto Provisioning page
1 EAP Settings [ ]
VPN [ ]
2 LLDP Enable [ ]
DHCP Enable [ ]
3 Primary DNS IP [ ]
Secondary DNS IP [ ]
4 Certificate Server [ ]
Domain Name [ ]
Hostname [ ]
5 S1 IP [ ]
S1 Port [ ]
S1 Action [ ]
S1 Retry [ ]
S1 PK [ ]
6 S2 IP [ ]
S2 Port [ ]
S2 Action [ ]
S2 Retry [ ]
S2 PK [ ]
Ntwk Port Speed: [ ]
Ntwk Port Duplex [ ]
7 XAS IP [ ]
XAS Mode [ ]
XAS Port [ ]
8 Voice 802.1Q [ ]
Voice VLAN Source [ ]
Voice VLAN Filter [ ]
Voice Control pBits [ ]
Voice Media pBits [ ]
Avaya Auto QOS [ ]
DSCP Override [ ]
Voice Control DSCP [ ]
Voice Media DSCP [ ]
9 PC Port Enable [ ]
PC Port Speed [ ]
PC Port Duplex [ ]
PC Port UntagAll [ ]
10 Data 802.1Q [ ]
Data VLAN [ ]
Data pBits [ ]
11 Stickiness [ ]
Cached IP [ ]
Ignore GARP [ ]
Enable SRTP PSK [ ]
SRTP PSK Payload ID [ ]
12 Provision Server [ ]
Provisioning Zone ID [ ]
13 Menu Lock Enable [ ]
14 Auto Recover Flag [ ]
SSH Enable [ ]
SSH User ID [ ]
SSH Password [ ]
15 Screen Contrast [ ]
Screen Brightness [ ] Avaya 2007 IP Deskphone and Avaya 1165E IP
Deskphone
Screen Backlight [ ]
Slideshow Avaya 2007 IP Deskphone and Avaya 1165E IP
Deskphone
Display Dim Enable [ ] Avaya 2007 IP Deskphone and Avaya 1165E IP
Deskphone
Theme [ ] Avaya 1165E IP Deskphone
Background Avaya 1165E IP Deskphone
Font Smoothing [ ] Avaya 1165E IP Deskphone
Perform the following procedures to configure all parameters or specific parameters for
automatic provisioning or manual provisioning for the GUI.
Configuring parameters automatically for GUI
1. Press Auto on the Configuration page to switch to the Auto Provisioning page.
2. Perform one of the following actions:
• Press the AllMan soft key to change all parameters to be auto-provisioned.
• Use the dial pad to enter the number associated with the parameter, or use
the navigation keys to scroll and highlight the specific parameter (up/down
navigation takes you from group to group, while left/right navigation takes you
from item to item). Press the Enter key to check the parameter, making it "Auto"
provisioned.
3. To exit and save, press the Config key to return to the Network Configuration page,
then press Apply.
Press Cancel to exit the Configuration menu without saving the changes. On the
Avaya 1165E IP Deskphone, pressing Cancel returns the display to the
Configuration menu; while on the other GUI-based phones, pressing Cancel exits
the local menu.
Press Config on the Auto Provisioning page to access the Configuration page.
For manual configuration steps, see Manual provisioning of Avaya 2007 IP Deskphone and
Avaya 1100 Series IP Deskphones on page 503.
If you configure parameters for automatic provisioning in the Auto Provision page, the
parameter appears dimmed in the Configuration page.
1. EAP Mode
2. LLDP Enable
DHCP
3. Primary DNS IP
Secondary DNS IP
4. Certificate server
5. S1 Port
S1 Action
S1 Retry S1 PK
6. S2 Port
S2 Action
S2 Retry
S2 PK
7. XAS IP
XAS Port
8. Voice 802.1Q
Voice VLAN Source
Voice VLAN Filter
Voice Control pBits
Voice Media pBits
Avaya Auto QOS
DSCP Override
Voice Control DSCP
Voice Media DSCP
9. PC Port Enable
PC Port Speed
PC Port Duplex
PC Port UntagAll
10. Data 802.1Q
Data VLAN
Data pBits
11. Stickiness
Cached IP
Ignore GARP
Enable PSK and SRT
SRTP PSK Payload ID
12. Provision Server
Provisioning Zone ID
13. Menu Lock Enable
14. Auto Recover Flag
SSH User ID
SSH Password
15. Screen Contrast
Screen Backlight
Display DIM Enable
16. Headset Type
17. Push Port
Push Capabilities
Push Servers
Push Subscription
Use the following procedures to configure all parameters or specific parameters to automatic
provisioning or manual provisioning for a text user interface.
Configuring parameters automatically for text user interface
1. Press Auto on the Configuration page to switch to the Auto Provisioning page.
2. Perform one of the following actions:
• Press the AllAut content-sensitive soft key on the Auto Provisioning page to
automatically configure all parameters.
OR
• Use the dial pad to enter the number associated with the parameter, or use
the navigation keys to scroll and highlight the specific parameter. Then press
Auto to configure specific parameters that had been previously configured
automatically.
3. Press Enter to save the settings or press Cancel to exit the Network Configuration
without saving changes.
Configuring parameters manually for text user interface
1. Press Auto on the Configuration page to switch to the Auto Provisioning page.
2. Perform one of the following actions:
• Press the AllMan content-sensitive soft key on the Auto Provisioning page to
manually configure all parameters.
OR
• Use the dial pad to enter the number associated with the parameter, or use
the navigation keys to scroll and highlight the specific parameter. Then press
Man to configure specific parameters that had been previously configured
automatically.
3. Press Enter to save the settings or press Cancel to exit the Network Configuration
without saving changes.
Press Cfg on the Auto Provisioning page to access the Configuration page.
For manual configuration steps, see Manual provisioning of Avaya 1110 IP Deskphone and
Avaya 1200 Series IP Deskphones on page 493.
If you configure parameters for automatic provisioning in the Auto Provision page, the
parameter appears dimmed in the Configuration page.
Automatic configuration
Provisioning information is stored on a managed central server. The IP Phones can
automatically obtain parameter values.
Important:
The IP Phone receives provisioning information from a DHCP or TFTP or HTTP server.
Some parameters require the IP Phone to reset in order for an updated value to take
effect.
You can reset the IP Phone parameters to the factory default. For more information, see
Factory default on page 487.
You can use DHCP to provision all parameters in the info block. For more information, see
Table 99: Provisioning info block format on page 466.
The following text shows an example of the DCHP Nortel i2004-B option string using the
provisioning info block.
Nortel-i2004-
B,s1ip=47.11.62.20;p1=4100;a1=1;r1=255;s2ip=47.11.62.21;p2=4100;a2=1;r2=2;xip=47.11
.62.147;xp=44443;xa=g;
menulock=p;lldp=y;pk1=438A64FC24127C23;pk2=64FC23CD24AB1413;igarp=y;srtp=y;zone=4th
floor;file=ztd;
Important:
The IP Phone attempts to locate firmware updates and font resources files using the
<type>.cfg file. For more information, see TFTP Server on page 631.
Important:
Automatic provisioning using TFTP still requires a DHCP server to push down IP Phone IP
addresses and the DHCP option Nortel i2004-B and the prov= argument of the provisioning
info block for the location of the TFTP server.
The text below shows an example of the configuration file using the provisioning info block.
Provisioning files
The IP Deskphones can receive provisioning files from the TFTP or the HTTP server. The IP
Deskphone supports only a single provisioning server to provide the .prv files.
The provisioning server (TFTP or HTTP server) contains the following provisioning files:
• SYSTEM provisioning file–provides provisioning information to all IP Deskphones that
support the automatic provisioning feature. (for example: system.prv)
• ZONE provisioning file– provides provisioning information to IP Deskphones that belong
to a unique defined zone or group. (for example: headqrtr.prv)
Important:
You cannot provision 2001, 2002, and 2004 IP Phones with an Info Block using provisioning
files. You can provision these phones with an Info Block using DHCP only.
The provisioning file is a text-based file, which contains parameters that require configuration.
See Table 99: Provisioning info block format on page 466 for syntax, parameters, and
values.
Table 99: Provisioning info block format
Caution:
Changing this parameter can impact network connectivity and can
require manual correction.
Important:
Information is transferred in clear text when you provision this
parameter using TFTP or DHCP.
eapid1 Character string from 4 to 20 802.1x (EAP) device ID1.
characters
Caution:
Changing this parameter can impact network connectivity and can
require manual correction.
Important:
Information is transferred in clear text when you provision this
parameter using TFTP or DHCP.
eapid2 Character string from 4 to 20 802.1x (EAP) device ID2.
characters
Caution:
Changing this parameter can impact network connectivity and can
require manual correction.
Important:
Information is transferred in clear text when you provision this
parameter using TFTP or DHCP.
eappwd Character string from 4 to 12 802.1x (EAP) password.
characters
Caution:
Changing this parameter can impact network connectivity and can
require manual correction.
Important:
Information is transferred in clear text when you provision this
parameter using TFTP or DHCP.
Connect server access
s1ip Value from 0.0.0.0 to Primary server IP address.
255.255.255.255
p1 Value from 0 to 65535 Primary server port number.
a1 Value from 0 to 255 Primary server action code.
r1 Value from 0 to 255 Primary server retry count.
pk1 Character string of 16 characters, S1 PK.
which represents 16 hexadecimal
digits
Important:
Information is transferred in clear text when you provision this
parameter using TFTP or DHCP.
s2ip Value from 0.0.0.0 to Secondary server IP address.
255.255.255.255
p2 Value from 0 to 65535 Secondary server port number.
a2 Value from 0 to 255 Secondary server action code.
r2 Value from 0 to 255 Secondary server retry count.
pk2 Character string of 16 characters, S2 PK.
which represents 16 hexadecimal
digits
Important:
Information is transferred in clear text when you provision this
parameter using TFTP or DHCP.
Other networking
ca Character string with a maximum of The URL of the Certificate Authority
80 characters (CA) server
cahost Character string with a maximum of The Certificate Authority (CA) host
32 characters name assigned to the IP
Deskphone.
cadomain Character string with a maximum of The Certificate Authority (CA)
50 characters domain name to which the IP
Deskphone is a member of.
dns Character string with a maximum of Primary DNS server URL
50 characters
dns2 Character string with a maximum of Secondary DNS server URL
50 characters
lldp y for yes Enable 802.1ab LLDP.
n for no
Caution:
Changing this parameter can impact network connectivity and can
require manual correction.
prov Character string with a maximum of Provisioning server URL.
50 characters For an HTTP server, you must
include "http://" in the URL.
st y for yes Enable stickiness.
n for no
cachedip y for yes Enable cached IP.
n for no
dhcp y for yes Enable Dynamic Host Configuration
n for no Protocol (DHCP).
ntqos y for yes Enable Avaya Automatic QoS
n for no
igarp y for yes Ignore GARP.
n no
srtp y for yes Enable SRTP-PSK.
n for no
srtpid 96 (default) Payload type ID
115
Caution:
Changing this parameter can impact network connectivity and can
require manual correction.
vcp Value from 0 to 8 802.1Q control p bit for voice
stream.
vmp Value from 0 to 8 802.1Q media p bit for voice stream
vlanf y for yes n for no Enable VLAN filter on voice stream.
vvsource n for no VLAN Source of VLAN information.
a for auto VLAN using DHCP
lv for auto VLAN using VLAN Name
TLV
lm for auto VLAN using Network
Policy TLV
PC Port
nis a for automatic negotiation Network port speed.
10 for 10 Mbps
100 for 100 Mbps
Caution:
Changing this parameter can impact network connectivity and can
require manual correction.
Important:
You must select automatic negotiation when using Gigabit Ethernet
(GigE) on Avaya 1120E/1140E/1150E IP Deskphone.
nid a for automatic negotiation Network port duplex.
f for full duplex
h for half duplex
Caution:
Changing this parameter can impact network connectivity and can
require manual correction.
pc y for yes Enable PC port. This parameter
n for no does not apply to the 2001 IP
Phone.
pcs a for automatic negotiation PC port speed.
Important:
There is no specific character to select text mode. A blank character
string defaults to text mode.
Use only one of either of the XAS server action code for phone
following characters: mode. (Avaya 2007 IP Deskphone
only)
• h for Hidden phone mode
• r for Reduced phone mode
Important:
There is no specific character to select Full phone mode. When either
Hidden or Reduced phone mode is not selected, Full phone mode is
selected by default.
Miscellaneous
bt y for yes Enable Bluetooth® (Avaya 1140E/
n for no 1150E IP Deskphone /Avaya 1165E
IP Deskphone only).
zone Character string up to 8 characters Zone ID.
file Character string up to 3 of the Indicates the specific provisioning
following characters: file to read.
• z for read zone file
• t for read type file
• d for read device file
No required order among these
choices.
hd w for wired Headset type (Avaya 1120E/1140E/
b for Bluetooth® 1150E IP Deskphone /Avaya 1165E
u for USB, n for none IP Deskphone).
menulock f for full lock Menu lock mode.
p for partial
u for unlock
unid Character string up to 32 Unique network identification.
characters
usb y for yes Enable USB port. (Avaya 1165E IP
n for no Deskphone only)
usbm y for yes Enable USB mouse device on USB
n for no port. (Avaya 1165E IP Deskphone
only)
Important:
Information is transferred in clear text when you provision this
parameter using TFTP or DHCP.
ssh y for yes Enable Secure Shell (SSH).
n for no
sshid 4 to 12 characters SSH ID.
Important:
Information is transferred in clear text when you provision this
parameter using TFTP or DHCP.
sshpwd 4 to 12 characters SSH password.
Important:
Information is transferred in clear text when you provision this
parameter using TFTP or DHCP.
mscr y for yes Enable Mirror mode Secure Call
n for no Record encryption.
callrec A Call recorder type.
O A — Avaya call recorder
O — Other call recorder
VPN
vpn y for yes Enable VPN.
n for no
vpntype 1 for Contivity The type of VPN router.
The default is 1.
vpnmode aggressive Select the IKE mode.
main If no value is specified, the default is
main.
vpnauth psk Select the IKE authentication
certificate method.
If no value is specified, the default is
psk.
vpnpskuser Character string up to 64 Contains PSK User ID if PSK is
selected.
Warning:
Provisioning Info Block is transferred by unsecured protocols TFTP or DHCP or HTTP.
Warning:
Changing this parameter could impact the network connectivity and may require manual
correction.
Push
pp Value from 80 to 65535 Push port
Table 100: Dependencies on page 477 shows the dependencies between provisioning
options.
Table 100: Dependencies
Beginning with UNIStim 3.1, provisioning files for the following IP Deskphones support
comments:
• Avaya 2007 IP Deskphone
• Avaya 1210 IP Deskphone
• Avaya 1220 IP Deskphone
• Avaya 1230 IP Deskphone
• Avaya 1110 IP Deskphone
• Avaya 1120E IP Deskphone
• Avaya 1140E IP Deskphone
• Avaya 1150E IP Deskphone
• Avaya 1165E IP Deskphone
The IP Deskphone accepts the # symbol as the beginning of a comment within the provisioning
file. Text inserted immediately following the # symbol (on the same line) is ignored by the
provisioning system.
Table 101: System.prv (SYSTEM)
ct=100; /*contrast*/
Blt=100; /*Backlight timer*/
The first valid "reg" item found in a file matching the IP Deskphone MAC address is used and
the parsing of "reg" items in the file terminates. A valid "reg" item is one that has the same
MAC address as the IP Deskphone and has valid data in all of its fields.
NodeID and TN provisioning
IP Phones accept a list of Node and TN values associated to particular MAC addresses. The
Node and TN values are assigned to a specific IP Phone by the phone recognizing its own
MAC address within the list of Node and TN values.
Note:
Spaces are also accepted in place of the commas in these examples.
Table 105: Node and TN information in a PRV file
or
reg=<MACaddr>,<CallServerType> [,<ConnectServer>,<NodeID>,<TN>];
where:
[] Items are optional and variable depending
on <CallServerType>.
The items can be separated by spaces or
commas or any combination of them. The
string is not case sensitive, so upper,
lower, and mixed case are all
acceptable.
<MACaddr> MAC address of phone. Minimum size of
12 characters. Specifies which phone
should use the information on that line.
Delimiters in the MAC address can be
spaces, colons and dashes, or any
combination of them.
The following are examples of valid MAC
address formats:
• 00-13-65-FE-F4-D4
• 00:13:65:FE:F4:D4
• 001365FEF4D4
• 00 13 65 FE F4 D4
The following SYSTEM.PRV file content contains examples of various valid string formats. The
"reg" item data can also appear in any of the supported .PRV files.
s1ip=47.11.84.184;
REG= 00:1B:BA:F8:82:0D CS1K S1 123 096-1-22-00;
REG= 00:1B:BA:F8:82:0E CS1K S1 44 096-1-22-01;
REG= 00:1B:BA:F8:82:0F CS1K S1 7777 096-1-22-02;
REG= 00:1B:BA:F8:82:1D CS1K S1 7777 096-1-22-03;
REG= 00:1B:BA:F8:82:1E, CS1K,S1,7777,096-1-22-04;
REG= 00:1B:BA:F8:82:1F CS1K S1 7777 096-1-22-05;
REG= 00:1B:BA:F8:82:2D CS1K S1 7777 096-1-22-06;
REG= 00:1B:BA:F8:82:2E CS1K S1 7777 096-1-22-07;
REG= 00:1B:BA:F8:82:2F CS1K S1 7777 096-1-22-08;
REG= 00:1B:BA:F8:82:3D CS1K S1 7777 096-1-22-09;
reg= 00 1B BA F8 82 3E CS1K S1 7777 096-1-22-10;
reg= 001BbaF8823f Cs1k s1 8972 61 0;
reg= 00-1b-Ba-f8-82-4d cs1k S1 3434 96 00 01 11;
Prime DN provisioning
The Prime DN value is usually sent from the Avaya CS 1000 Call Server to the IP Deskphone
automatically, with no additional provisioning required. However, in some configurations, it is
not. One example is an IP Deskphone configured as a call agent with only the In-Calls queue
access button for calls. In cases where the IP Deskphone does not have a Prime DN value, it
is unable to subscribe successfully with some application servers.
Other examples of when the phone will not receive the Prime DN information include:
• When the TN does not have a primary DN configured
• In the “Logged Out” mode, where the phone registers with a zero Node ID and TN
• If the phone registers to a BCM system
The auto provisioning parameter provided in this section allows you to manually configure the
Prime DN value used for the application server registration when required.
The Prime DN value can be added to any of the NodeID/TN provision lines already present in
a PRV file. In addition, it can be provisioned by itself.
Note:
- Spaces are also accepted in place of the commas in these examples.
Table 106: Prime DN information in a PRV file
reg=<MACaddr>,<CallServerType>[,<parm>,<value> ]
or
reg=<MACaddr>,<CallServerType>[,<ConnectServer>,<NodeID>,<TN>]
[,<parm>,<value>]
where:
[] Items are optional and variable depending on
<CallServerType>.
The items can be separated by spaces or commas or
any combination of them. The string is not case
sensitive; so upper, lower, and mixed case are all
acceptable.
<MACaddr> MAC address of phone. Minimum size of 12
characters. Specifies which phone should use the
information on that line. Delimiters in the MAC
address can be spaces, colons and dashes, or any
combination of them.
The following are examples of valid MAC address
formats:
• 00-13-65-FE-F4-D4
• 00:13:65:FE:F4:D4
• 001365FEF4D4
• 00 13 65 FE F4 D4
The following example of a SYSTEM.PRV file illustrates various valid string formats. The "reg"
item data can also appear in any of the supported .PRV files.
s1ip=47.11.84.184;
REG=00:1B:BA:F8:82:0D CS1K S1 123 096-1-22-00;
REG=00:1B:BA:F8:82:0E CS1K S1 44 096-1-22-01 PDN 8990;
REG=00:1B:BA:F8:82:1E CS1K,S1,7777,096-1-22-04,PDN,1234;
REG=00:1B:BA:F8:82:1F CS1K, PDN,9135559876;
For more information about these parameters, see Table 99: Provisioning info block format on
page 466.
Caution:
Provisioning the network port speed or network port duplex mode incorrectly can cause loss
of network connectivity. If this occurs, you can only restore network connectivity by manually
provisioning the IP Deskphone.
Caution:
Disabling DHCP incorrectly can cause loss of network connectivity. If this occurs, you can
only restore network connectivity by manually provisioning the IP Deskphone.
Operation
This section describes the automatic provisioning feature operation.
precedence order for provisioning DSCP is used. This feature can be configured manually or
automatically provisioned.
IP Phone reset
The IP Phone compares the provisioning information in the provisioning files with the existing
provisioning information. The IP Phone applies the new provisioning information and then
• resets silently
• resets immediately during boot phase, DHCP phase, and provisioning phase
• resets in a few seconds during TPS connecting phase
If the IP Phone is idle, information appears on the display. If the IP Phone is in an active
call, the phone resets after the call ends.
Factory default
You can reset the following IP Phone parameters to the factory default
• Avaya 2007 IP Deskphone
• Avaya 1210 IP Deskphone
• Avaya 1220 IP Deskphone
• Avaya 1230 IP Deskphone
• Avaya 1110 IP Deskphone
• Avaya 1120E IP Deskphone
• Avaya 1140E IP Deskphone
• Avaya 1150E IP Deskphone
• Avaya 1165E IP Deskphone
Use [*][*][7][3][6][3][9] IP Phone MAC address [#][#] to reset the IP Phone parameters to the
factory default.
Table 107: Factory default values on page 487 shows the factory default values for the IP
Phone parameters.
Table 107: Factory default values
Contents
This section contains the following topics:
• Introduction on page 493
• Provisioning parameters on page 494
Introduction
This section applies to the following IP Phones
• Avaya 1110 IP Deskphone
• Avaya 1210 IP Deskphone
• Avaya 1220 IP Deskphone
• Avaya 1230 IP Deskphone
Provisioning parameters
Use the Network Configuration menu item to configure IP Deskphone parameters. You can
access the Network Configuration menu for text-based IP Deskphones in one of the following
ways:
• Press the four soft keys at the bottom of the display area in sequence from left to right
when the IP Deskphone boots and the text Avaya appears in the display.
• Double-press the Services key. To make a menu selection, press the number associated
with the menu item (for example, press 2 3 for Network Configuration) or use the
navigation keys to scroll through the list of menu items.
For more information about provisioning parameters for the IP Deskphone, see Provisioning
the IP Phones on page 443.
Use the keys in Table 108: Keys and descriptions on page 494 to provision the parameters
for the text-based IP Deskphones.
Table 108: Keys and descriptions
Key Description
[] Check box, select or clear:
Auto — checked
Manual — unchecked
Dial pad Enter number of index to jump to option
Up Enter number of index to jump to previous group
Down Enter number of index to jump to the next group
Left Go to previous item
Right Go to next item
Enter Select or clear the check box for item or group
Check for Auto Context-sensitive
Uncheck for manual Context-sensitive
OK Accept current settings and proceed to the next configuration
option. If all configuration options are presented, the
configuration is saved and the IP Phone reboots with the
saved changes.
BkSpace Erase a configuration entry to change it
Cancel Cancels network configuration.
Clear Clear an entire configuration entry
Table 109: Provisioning parameters legend on page 495 provides a legend for Table 110:
Provisioning parameters for text-based IP Deskphones on page 495.
Table 109: Provisioning parameters legend
Configuration menu List each configuration parameter in the order it appears in the
option menu.
Options or input List every choice available for the parameter and the minimum
and maximum number of characters or digits allowed.
Description Describe the option.
Dependency Show any dependency that controls when that option is enabled
or can be used. If the prompt has a dependency, the dependency
appears on the same line as the prompt, and input options start
on the next line of the table. If an option has a dependency, the
dependency appears on same line as the option and applies
only to that option. If both the prompt and the option have
dependencies, they are cumulative between the prompt and the
option and and is used to show multiple dependencies.
Table 110: Provisioning parameters for text-based IP Deskphones on page 495 lists the
provisioning parameters for the Avaya 1110, 1210, 1220, and 1230 IP Deskphones.
The parameters appear in order of appearance.
Contents
This section contains the following topics:
• Introduction on page 503
• Provision parameters on page 503
Introduction
This section applies to the following graphic-based IP Phones
• Avaya 2007 IP Deskphone
• Avaya 1120E IP Deskphone
• Avaya 1140E IP Deskphone
• Avaya 1150E IP Deskphone
• Avaya 1165E IP Deskphone
The Avaya 1110 IP Deskphone is a text-based IP Phone. For more information about manual
provisioning of the Avaya 1110 IP Deskphone, see Manual provisioning of Avaya 1110 IP
Deskphone and Avaya 1200 Series IP Deskphones on page 493.
Provision parameters
Use the Network Configuration menu item to configure IP Phone parameters.
For the Avaya 2007 IP Deskphone, press the Tools icon and select the Network
Configuration menu item.
For the Avaya 1100 Series IP Deskphones, you can access the Network Configuration menu
in one of the following ways:
• Press the 4 soft keys at the bottom of the display area in sequence from left to right when
the IP Deskphone boots and the text Avaya appears in the display.
• Double-press the Services key. To make a menu selection, do one of the following:
- On the 1120E, 1140E, and 1150E IP Deskphones, press the number associated with
the menu item (for example, press 3 for Network Configuration), or use the
navigation keys to scroll through the list of menu items.
- On the 1165E IP Deskphone, left- or right-navigate to the menu and then press the
number associated with the menu item (for example, press 1 for Network
Configuration), or use the navigation keys to scroll through the list of menu items.
For more information about provisioning parameters for the IP Deskphones, see Provisioning
the IP Phones on page 443.
Table 113: Provisioning parameters legend on page 505 provides a legend for Table 114:
Provisioning parameters for graphic-based IP Deskphones on page 506.
Table 111: Keys and descriptions for 1165E IP Deskphone manual page
Table 112: Keys and descriptions for 1120E, 1140E, 1150E IP Deskphones manual page
Configuration menu item List each configuration parameter in the order it appears in the
menu.
Options or input List every choice available for the parameter and the minimum
and maximum number of characters or digits allowed.
Description Describe the option.
Dependency Show any dependency that controls when that option is enabled
or can be used. If the prompt has a dependency, the dependency
appears on the same line as the prompt, and input options start
on the next line of the table. If an option has a dependency, the
dependency appears on same line as the option and applies
only to that option. If both the prompt and the option have
dependencies, they are cumulative between the prompt and the
option and is used to show multiple dependencies.
Table 114: Provisioning parameters for graphic-based IP Deskphones on page 506 lists the
provisioning parameters for the Avaya 1120E, 1140E, 1150E, 1165E IP Deskphones, and
Avaya 2007 IP Deskphone.
Important:
To enter a (.) in an IP address you can double press the asterisk (*) key or press the number
1 digit four times. You can use the phone dialpad, soft keyboard, or an attached USB
keyboard to enter an IP address.
The parameters appear in order of appearance.
Table 114: Provisioning parameters for graphic-based IP Deskphones
Contents
This section contains the following topics:
• Introduction on page 515
• Provision parameters on page 515
Introduction
This section applies to the following IP Phones
• 2001 IP Phone
• 2002 IP Phone
• 2004 IP Phone
• Avaya 2033 IP Conference Phone
The Avaya 2007 IP Deskphone is a graphic-based IP Phone. For more information about
manual provisioning of the Avaya 2007 IP Deskphone, see Manual provisioning of Avaya 2007
IP Deskphone and Avaya 1100 Series IP Deskphones on page 503.
Provision parameters
Use the Network Configuration menu item to configure IP Phone parameters. You can access
the Network Configuration menu for text-based phone in one of the following ways:
• Press the 4 soft keys at the bottom of the display area in sequence from left to right when
the IP Phone boots and the text Avaya appears in the display.
• Double-press the Services key. To make a menu selection, you can press the number
associated with the menu item (for example, press 2 3 for Network Configuration) or you
can use the navigation keys to scroll through the list of menu items.
Key Description
OK Accept current settings and proceed to the next configuration option.
If all configuration options are presented, the configuration is saved
and the IP Phone reboots with the saved changes.
BkSpace Erase a configuration entry to change it
Cancel Cancel network configuration. The IP Phone reboots without saving
changes.
Clear Clear an entire configuration entry. The Clear key is not available on
the Avaya 2033 IP Conference Phone.
Table 116: Provisioning parameters legend on page 516 provides a legend for Table 117:
Provisioning parameters for 2001, 2002, 2004 IP Phones on page 516.
Table 116: Provisioning parameters legend
Configuration menu item List each configuration parameter in the order it appears in the
menu.
Options or input List every choice available for the parameter and the minimum
and maximum number of characters or digits allowed.
Description Describe the option.
Dependency Show any dependency that controls when that option is enabled
or can be used. If the prompt has a dependency, the dependency
appears on the same line as the prompt, and input options start
on the next line of the table. If an option has a dependency, the
dependency appears on same line as the option and applies
only to that option. If both the prompt and the option have
dependencies, they are cumulative between the prompt and the
option and is used to show multiple dependencies.
Introduction
This section contains the following topics:
• Supported wired and wireless headsets on page 525
• Bluetooth® wireless technology on page 525
• Configure the headsets on page 527
• USB audio support on page 528
Manual configuration
You can enable or disable Bluetooth® wireless technology through the Network Configuration
menu. The Enable Bluetooth® option provides administration control over Bluetooth®
wireless technology. The following values are available
• Yes—Bluetooth® wireless technology is enabled on the IP Phone
• No—Bluetooth® wireless technology is disabled on the IP Phone
The Bluetooth® Enable item on the Auto page controls whether the Bluetooth® setting is auto
provisioned.
When the IP Phone is received from the manufacturer, the default power up setting is auto-
provisioning enabled, Enable Bluetooth® is No.
When the Bluetooth® wireless technology setting is Yes or No, the value received from the
automatic provisioning is not used.
Configure the Bluetooth® wireless technology administration setting (Avaya
1140E, 1150E IP Deskphone)
1. Double-press the Services key.
2. Press 3 on the dialpad to access the Network Configuration menu or use the Up/
Down navigation keys to scroll and highlight the Network Configuration option.
3. Use the Right navigation key to navigate to the Enable Bluetooth® box. The current
setting is displayed.
4. Press Enter to start the edit mode.
GenericMode1
GenericMode1 provides full HID support for Plantronics CS50-USB, GN-Netcom 9330, MHA,
and ATA and only standard HID support for other headsets.
GenericMode2
GenericMode2 provides audio only support for all devices including the supported headsets.
Headset Type
The Headset Type option provides a list of headsets in which the MHA supports. The MHA
supports 11 headsets. Avaya Mobile Kit is the default selection.
Headset Type and Backlight enable only when an MHA is attached. For all other headsets,
these items appear dimmed.
Important:
IP Phones do not support analog modems.
The Algo 4900 USB ATA also supports the following features:
• call originating and call terminating
• caller ID - when the IP Phone is connected to an Avaya Communication Server 1000
(Avaya CS 1000)
For more information about the Algo 4900 USB ATA, see http://www.algosolutions.com/
products/usbATA/.
The Algo 4900 USB ATA must have firmware version v1.00.32v or greater to connect to the
IP Phone. You can use a Windows based configuration tool to upgrade the ATA firmware
version. For more information, see http://www.algosolutions.com/products/usbATA/fw-
download.html.
• IP Phone USB Audio does not support stereo audio. If you use a stereo headset, the
audio is merged to mono (identical audio is transmitted to both the left and right ear
pieces). All audio received by the headset microphone is mono.
• When you use USB audio on an Avaya 1120E IP Deskphone or an Avaya 1140E IP
Deskphone connected to a BCM system, you can hear a continuous cycle of error tones
from the headset if you inadvertently hit a call control key. You can clear the error condition
by hanging up the call.
Important:
Connecting USB headsets that draw more than 100mA to the IP Phone can cause the USB
port on the IP Phone to shut down. The Avaya 1165E IP Deskphone can support 500 mA if
it is AC powered, 100 mA on PoE power.
For information about ATA USB power restrictions, see ATA USB power limitations on
page 531.
• The Algo 4900 USB ATA can only accept power from a USB source and is classified as
a high power USB device (exceeds the 100mA limit of the IP Phone USB port).
• For Avaya 1120E/1140E/1150E IP Deskphones, you must connect the Algo 4900 USB
ATA to an externally powered USB hub, which is then connected to the IP Phone USB
port. If you connect the Algo 4900 USB ATA directly to the IP Phone USB port, the IP
Phone shuts down service to the USB port
• For Avaya 1165E IP Deskpone, if the IP Phone is local AC powered, you can connect the
ATA directly to the phone. However, if the IP Phone is POE powered, you must connect
the Algo 4900 USB ATA to an externally powered USB hub which is then connected to
the IP Phone USB port.
Overview
Avaya Communication Server 1000 Release 6.0 or later is required to operate this feature.
The following IP Phones support the Datagram Transport Layer Security (DTLS) feature.
• Avaya 2007 IP Deskphone
• Avaya 1100 Series IP Deskphones (Avaya 1110/1120E/1140E/1150E IP Deskphones)
• Avaya 1200 Series IP Deskphones (Avaya 1210/1220/1230 IP Deskphones)
Action byte 7 triggers a DTLS session. Parameters can be configured using a DHCP, auto
provisioning, or manual provisioning. For more information, see Provisioning the IP Phones on
page 443.
The port number is assigned specially for DTLS. CS1K default port number is 4101. See the
following table.
Table 119: CS 1000 Release 6.0 and later port assignments
Ports
Unsecured 4100, 7300, 5100, 5105
Secured 4101, 7301, 5101, 5106
Operating modes
CS 1000 Release 6.0 or later can be configured in 3 modes, as shown in the following table.
Table 120: Security modes
Mode Description
Always Un-secure Client connects only through UNIStim
Action byte value = 1
Port = 4100
Always Secure CS 1000 Release 6.0 or later accepts DTLS client connections
Mode Description
Action byte value = 7
Port = 4101
Upgrade to Secure Client can be configured in DTLS or Non-DTLS mode.
If Non-DTLS mode is configured, the Call Server accepts the initial
connection on Non-DTLS then upgrades to DTLS.
Certificates
The DTLS feature requires a minimum of 1 certificate installed on the client and the server.
The Avaya 2050 IP Softphone Release 4.0 supports DTLS.
Certificates for Avaya 2050 IP Softphone Release 4.0
Use the following procedures to install and locate certificates for DTLS for Avaya 2050 IP
Softphone Release 4.0 .
Installing certificates for DTLS for Avaya 2050 IP Softphone Release 4.0
Use the following procedure to install a certificate DTLS for Avaya 2050 IP Softphone Release
4.0.
1. Obtain the client certificate in *.der format.
If the certificate is in *.pem format, rename it to *.der.
2. Copy the client certificate to the desired computer where the certificate is to be
used.
3. Log on as an administrator.
4. Navigate to the copied client certificate and double-click on the certificate.
The Certificate window opens. See the following figure.
Locating certificates for DTLS for Avaya 2050 IP Softphone Release 4.0
Use the following procedure to locate certificates on the local computer.
1. Log on as an administrator.
2. From the Start menu, select Run.
3. In the Open field, type certmgr.msc.
The Certificates window opens. See the following figure.
Description
The Virtual Private Network (VPN) feature provides VPN client capability to the following IP
Phones:
• Avaya 1120E IP Deskphone
• Avaya 1140E IP Deskphone
• Avaya 1150E IP Deskphone
• Avaya 1165E IP Deskphone
The following table shows supported VPN routers.
Table 121: VPN routers
The VPN feature enables the phone to establish an encrypted VPN tunnel from the phone to
a VPN server, such as Contivity. When the tunnel is established, the following IP Phone related
traffic traverses the tunnel.
• UNIStim Signaling
• Media
• Duplicate media
• XAS
• TFTP Provisioning
• HTTP Provisioning
• SSH debugging
Note:
Contivity server must also allow that traffic through the VPN Tunnel. For a list of port numbers
used for each of these protocols, see Port numbers on page 651.
All phone related traffic must travel through a single tunnel. For example, it is not possible for
some traffic to travel inside the tunnel and some traffic to travel outside the tunnel. Traffic on
the PC Port of the phone is always excluded from the VPN tunnel.
Figure 86: VPN deployment model on page 542 shows the VPN deployment model.
Status Description
Unconfigured Incomplete set of parameters on phone. Cannot
establish a tunnel.
Configured All required parameters are provisioned.
Connecting Tunnel is being established.
Operating - Restricted Tunnel is operating but is restricted to non-telephony
traffic. No license.
Operating - Unrestricted Tunnel is operating; all traffic types are flowing.
Failed VPN is enabled and configured but tunnel is not
operating.
Security credentials
The VPN feature requires several different types of security credentials, which depends on the
mode of authentication selected. Table 124: Security credentials required for each
authentication mode on page 544 shows which credentials are required for each mode.
Table 124: Security credentials required for each authentication mode
Mode Credentials
Aggressive Mode with PSK (User ID and Password)
Authentication PSK, XAUTH
Disabled
Aggressive Mode with PSK (User ID and Password), XAUTH User ID and XAUTH
Authentication PSK and Password
XAUTH Enabled
Main Mode X.509 Root Certificate, Device Certificate
Certificates, No X
Authentication
Credentials description
The following list provides a description of the credentials.
• PSK (User ID and Password) is used by the phone to authenticate itself to the VPN router
(also known as Group ID and Group Password). It can be provisioned in the configuration
menu or through a provisioning file. The PSK User ID and Password can be up to 20
alphanumeric characters long.
The User ID can be configured manually or preconfigured using the configuration file. If
the PSK User ID is saved, it does not have to be reentered when it is used.
The Password can be can be configured manually or preconfigured using the
configuration file, or left blank. If the Password is configured, it does not have to be
reentered when it is used. If it is left unconfigured, you are prompted to enter it each time
it is required. It is possible that the VPN server provides a policy message to instruct the
phone not to save the password locally. The server policy takes precedence over the
password saved in the IP Phone.
Note:
The XAUTH Password is saved locally to the IP Phone until the IP Phone connects
successfully to the VPN Server for the first time. At this time the VPN Server Policy
takes precedence.
• User ID and Password is the end user password used with XAUTH protocol, which
authenticates the user to the VPN router. The User ID and Password can be provisioned
in the configuration menu or through the provisioning file. It is possible that the VPN server
provides a configuration message to instruct the phone not to save the password locally.
The server configuration takes precedence over a provisioned password.
The IP Phone exhibits the following behavior regardless of the Contivity Server Policy:
The XAUTH User ID and Password is remembered temporarily to allow graceful
reconnections to the VPN server due to temporary network interruptions and so on. These
reconnections to the VPN server do not prompt the end user to enter the credentials.
However, if the IP Phone powers down and powers up, then the user is prompted for
credentials when the Contivity Server Policy dictates the password is not allowed to be
saved locally.
Note:
X.509 certificate credentials are always handled by the VPN router. The user is not
prompted to enter a user ID or password.
• Root certificate is the customers root certificate and is installed as part of the configuration
file or as part of the SCEP process.
• Device certificate is assigned specifically to the phone. It is installed using the SCEP
process when the phone is configured prior to the installation process. If the phone is
configured using the Peer-to-Peer configuration process the device certificate is installed
directly from the associated PC.
Licensing
The VPN feature requires a license to operate. When the phone is first powered on or when
the tunnel is established, the VPN feature queries the license client to determine if the phone
has sufficient licensing tokens. If the license request is denied, telephony services are
restricted. Local menus, such as Diagnostics, Provisioning, and Configuration menus can still
be activated. The VPN Tunnel will still activate which allows you obtain valid license file, and
provisioning information. For more information about licensing, see Licensing on
page 557.
Languages
The VPN prompts that are local to the phone are localized.
Some Languages are supported only after the font file is downloaded or the phone has
connected to the Call Server. For more information about languages supported on the IP
Phones, see Languages on page 338.
Address assignment
VPN mode requires an outer and inner IP address. The outer address (physical address) is
used to encapsulate the tunnel and can be acquired through a local DHCP server or can be
manually configured from the Network Configuration menu.
The inner address (virtual address) is in the IP Phone address within the virtual private network
and is always assigned by the IKE Config mode messages. You cannot provision these
parameters using DHCP or manually configured through the Network Configuration menu or
through a provisioning file. For more information about provisioning the IP Phones, see
Provisioning the IP Phones on page 443.
Listening Mode
Use the VPN wizard tool, a wizard-style interface, to go through the phone configuration
process with no prior knowledge of phone configuration needed. To use the Peer-to-Peer
Configuration Mode, the phone must be placed in Listening mode during boot up. If Listening
Mode is not activated, the provisioning application running on the PC cannot discover the
phone. When the phone boots and the text "Avaya" appears on the phone, press Mute + 5 +
6 + Mute.
When Listening Mode is first invoked on the phone, the status is "Listening…; a 15-minute
timer starts. If the timer reaches 0 before the peer-to-peer configuration completes, the phone
exits "Listening Mode". If the provisioning application running on the PC reaches the phone
with the discovery message before the timer runs out, the phone changes the status to
"Connected…. When the VPN Wizard Tool successfully detects the phone, the phone changes
the status to "Success…. If at any time you press Exit the phone changes the status to
"Exiting…for 3 seconds after which the phone exits Listening Mode and resumes the normal
boot sequence. If the timeout is reached before provisioning information is received from the
provisioning application the phone changes the status for 3 seconds to "Timeout…" then exits
Listening Mode.
Important:
802.1Q is disabled when you enter the Mute + 5 + 6 + Mute key sequence. You must reboot
the phone to reenable 802.1Q.
When the phone successfully receives provisioning information from the provisioning
application the phone receives a provisioning URL and Provisioning Zone ID from the PC.
These parameters are applied on the phone and are set to "Auto" so they can be modified
using auto provisioning. The phone uses these parameters immediately after Listening Mode
to contact the PC to request the provisioning files. The provisioning files stored on the PC are
read and the contained parameters are applied on the phone. The Provision URL and Zone
ID remain as that specified by the provisioning application unless a new value is specified in
the provisioning file that the phone reads. For example, if a phone must be configured to use
VPN to connect to the local network, the .prv files used to configure the phone must specify
the valid provisioning server and provisioning zone ID on the corporate network, which is
accessed using VPN.
For more information about Listening Mode, see the Avaya 1120E, 1140E, 1150E IP
Deskphone User Guides.
Limitations
• RFC 3456, DHCP over IPSec is not supported. This means that Full DHCP mode is not
supported; therefore any provisioning information must be configured manually or
configured using the peer-to-peer provisioning feature. It is not possible to configure the
name and address of the provisioning server using DHCP.
• The Mode Config exchange does not include a mechanism for providing the URL of a
provisioning server. In non VPN mode the URL can be provided by DHCP Option 66.
Therefore, the provisioning server URL must be configured manually or configured using
the peer-to-peer provisioning feature.
• IP Compression in Phase 2 is not supported.
• This feature is not included as part of BootC. Therefore if application area of Flash memory
is corrupted the phone cannot recover automatically when the VPN feature is enabled.
• The Cached IP Address feature for the inner IP Address is not supported when the VPN
feature is enabled.
• Redundant and load sharing servers must use the same security credentials and methods
as the primary server, for example, there is no mechanism to provision separate
credentials for different servers.
• The Provisioning PC must allow a TFTP server to run. In Windows Vista this means the
user must have administrator privileges.
• If the UserIDs and Passwords are saved in nonvolatile memory and are accepted by the
VPN Router the user is not prompted to enter their UserID and Password. In this situation,
the only way a UserID and Password can be modified is through the manual configuration
menu.
• If a security credential becomes invalid or obsolete while the VPN tunnel is active the
tunnel is not affected until the next time the credential is required. For example, if a
certificate expires or a UserID is deleted the while the tunnel is operating, the tunnel
continues to operate until the next rekey operation occurs.
Introduction
This section provides a description of the following features
• Auto Recovery/Overload protection
• Common alarming
• Common logging
• Flight recorder
• Secure remote access
Common alarming
The UNIStim firmware currently does not support alarming mechanism through standard
SNMP protocol. The feature function is to raise alarms to the server when Warning and Critical
events occur and to clear the alarms when phone back to normal; so that, the phone status
change is monitored in real time. This helps to diagnose and to interoperate with networks that
support it.
Table 126: Alarms and messages
Common logging
The functions of this feature intend to enhance the log printing function in ED logging; so that,
the improved logging system is more consistent across the firmware.
Table 127: Log messages based on message severity
Log Action
View Critical log messages Type printLogFile to print all log messages on the
only screen. Can recall this function with Critical argument "1" or
by following the screen prompts. Only Critical logs display
on the screen, other logs are filtered.
View Major log messages Type printLogFile to print all log messages on the
only screen. Can recall this function with Major argument "2" or
by following the screen prompts. Only Major logs display on
the screen, other logs are filtered.
View Minor log messages Type printLogFile to print all log messages on the
only screen. Can recall this function with Minor argument "3" or
by following the screen prompts. Only Minor logs display on
the screen, other logs are filtered.
View Warning log messages Type printLogFile to print all log messages on the
only screen. Can recall this function with Warning argument "4"
or by following the screen prompts. Only Warning logs
display on the screen, other logs are filtered.
Log Action
View Information log Type printLogFile to print all log messages on the
messages only screen. Can recall this function with Info argument "5" or by
following the screen prompts. Only Warning logs display on
the screen, other logs are filtered.
Table 128: Log and display export and accurate time formats
Flight Recorder
This feature function is about to implement a flight recorder mechanism that can be configured
to capture base system performance on a regular interval, provide a more detailed buffer, and
register usage when critical thresholds are met. ECR can log more information when threshold
is reached. So that, improved logging system is more informative and consistent across the
firmware.
Table 130: Log and display detail debugging information
Item Action
Log a critical event with Critical message is logged with detailed information, including
detail information such items as system performance status, memory usage
information, running tasks information summary, suspended
task name, and task dependencies.
Display a critical log with Type printLogFile to print all log messages on the
detail information screen. Every Critical log message includes its detail
debugging information.
Item Action
Log SSH user logon Logs an Info message with detail information, such as user
information name and logon time.
Display SSH user logon Type "printLogFile to print all log messages on the
information screen. Filter all messages to view the Info messages only to
display all SSH user logon information.
Item Action
Password encryption Configure SSH authentication by manually entering the
password through the user interface of the phone. The
password is encrypted and saved on FFS after the phone
reboots.
Licensing was introduced in the UNIStim 4.0 software and is supported on the Avaya 1100 Series IP
Deskphones and Avaya 2050 IP Softphone. A license is only required on an IP Deskphone running
UNIStim software or Avaya 2050 IP Softphone if one of the licensed features is to be enabled.
A license is a "right to use", granted by Avaya, that the customer purchases to enable licensed features
on the IP Deskphone. A license contains at least one entitlement and can contain more than one
entitlement.
An entitlement is the most basic component of a license and represents a single instance of a right to a
feature or capability. Entitlements are feature-related information passed to the server through licenses.
Entitlements are also known as tokens or keycodes. On Avaya IP Deskphones, the licensing solution uses
the Embedded Server Model. In this model, the licensing server executes on the phone. There is a one
—to—one relationship between the license file and IP Deskphone. There are no multiple IP Deskphones
per server in the embedded server model. The IP Deskphone does not have to connect to a remote server
to obtain tokens; instead, it calls the license server locally on the IP Deskphone.
There are two modes of licensing operations:
• Node Locked Solution
• Network Locked Solution
In the Node Locked Solution within the embedded server model, the administrator creates a unique license
file for each IP Deskphone based on its MAC address, and the license file is installed onto the IP
Deskphone through the provisioning infrastructure.
In the Network Locked Solution within the embedded server model, the administrator creates a generic
license file, and the single network locked license file is installed onto the IP Deskphones through the
provisioning infrastructure.
The Embedded Server Model does not provide the following capabilities:
• Grace period handling if a license expires
• Crediting or transfer of entitlements
• Web-based OAM interface. There is no OAM functionality to upload the license file to an IP
Deskphone.
The licensing framework supports one token type which contains a warranty date. The warranty date on
these tokens is verified, based on the firmware build date available from the IP Deskphone software. As
long as the build date is not past the warranty date, the license tokens are valid.
Important IP Deskphone licensing information is located in the Keycode Retrieval System (KRS) User
Guide. You must register for access to KRS.
You can view licensing information in the Local Diagnostics menu. For more information, see IP Phone
diagnostic utilities on page 561
Licensing files
You must download a valid license file to the phone in order to request tokens from the licensing
component. Features that integrate with licensing must have a license file downloaded on the
phone before tokens can be requested.
Use the following procedure to download the Node Locked license files keyed to each phone
by MAC address from the provisioning or TFTP server
Downloading a Node Locked license file
1. Configure the phone with a provisioning server IP address so it can access a
provisioning server.
For more information about provisioning parameters on the IP Phone, see
Provisioning the IP Phones on page 443.
2. The IP Deskphone config file must include a [LICENSING] section to enable the IP
Deskphone to download the licence file. Add a [LICENSING] section to the IP
Deskphone .cfg file.
Examples of IP Deskphone cfg files are 1120e.cfg, 1140e.cfg, 1165e.cfg, 1220.cfg,
or 1230.cfg.
The [LICENSING] section specifies a wild card filename which uses the IP
Deskphone MAC address as the filename with the ipctoken prefix and cfg suffix.
For example:
[FW]
DOWNLOAD_MODE AUTO
VERSION 0625C4E
PROTOCOL TFTP
FILENAME 1140es.bin
[LICENSING]
DOWNLOAD_MODE AUTO
VERSION 000001
FILENAME ipctoken*.cfg
Licensing notification
License notification provides details in a pop-up window on the IP Phone display area to help
diagnose why the features are disabled on the phone. You can press the Stop key or lift the
handset to close the window. The window redisplays every 24 hours at 1:00 AM (default). The
time and time frame can be configured when you provision the phone. For information about
configuring license notification, see Provisioning the IP Phones on page 443
Evaluation period
When the IP Deskphone arrives from the factory, it has a 31–day evaluation period. This time
period allows users to try licensed features before they actually purchase the tokens.
The evaluation period does not start until a licensed feature is enabled. Any time the user loads
a valid license file and has tokens granted, the evaluation is terminated immediately. Once the
evaluation period ends, either because the period expired or because a valid license file was
installed, there is no way to reset the evaluation period.
Contents
This section contains the following topics:
• Introduction on page 561
• Text-based diagnostic utilities on page 561
• Graphic-based diagnostics utilities on page 587
Introduction
Two methods of accessing IP Phone diagnostic utilities are text-based and graphic-based. The
2001 IP Phone, 2002 IP Phone, 2004 IP Phone, Avaya 2033 IP Conference Phone, Avaya
1110 IP Deskphone, Avaya 1210 IP Deskphone, Avaya 1220 IP Deskphone, and Avaya 1230
IP Deskphone use a text-based method to access diagnostic utilities. For information about
diagnostic utilities for the 2001 IP Phone, 2002 IP Phone, 2004 IP Phone, Avaya 2033 IP
Conference Phone, Avaya 1210 IP Deskphone, Avaya 1220 IP Deskphone, and Avaya 1230
IP Deskphone, see Network diagnostic utilities on page 562.
The Avaya 2007 IP Deskphone, Avaya 1120E/1140E/1150E/1165E IP Deskphone use a
graphic-based method to access Local Diagnostics through the Local Tools menu. For
information about Local Diagnostics for the Avaya 2007 IP Deskphone, see Diagnostics for
the Avaya 2007 IP Deskphone on page 587. For information about Local Diagnostics for the
Avaya 1120E/1140E/1150E IP Deskphone, see Diagnostics for the Avaya 1120E,1140E, and
1150E IP Deskphones on page 592. For information about Local Diagnostics for the Avaya
1165E IP Deskphone, see Diagnostics for the Avaya 1165E IP Deskphone on page 602 .
Ethernet statistics
In Local or Remote Mode, the system administrator can view ethernet statistics (for example,
number of collisions, VLAN ID, speed and duplex) for the IP Phone on a particular endpoint.
The exact statistics depends on what is available from the IP Phone for the specific endpoint.
The user may select either the Network Port (NIport) or PC port (PCport).
IP Networking statistics
In Local or Remote Mode, the system administrator can view information about the packets
sent, packets received, broadcast packets received, multicast packets received, incoming
packets discarded, and outgoing packets discarded.
Important:
The DHCP Response String option of the IP Set & DHCP Information menu does not
display Nortel-i2004-B option type information.
If the IP Phone receives both the Nortel-i2004-A and Nortel-i2004-B option types, the phone
will display Nortel-i2004-A option type information, even though Nortel-i2004-B option type
information has higher priority.
UNIStim/RUDP statistics
In Remote Mode, the system administrator can view RUDP statistics (for example, number of
messages sent, received, retries, resets, and uptime) for the IP Phones.
RTP/RTCP statistics
In Remote Mode, the system administrator can view RTP/RTCP QoS metrics (for example,
packet loss and jitter) while a call is in progress.
Supplicant Status
The system administrator uses this option to determine whether 802.1x is enabled or disabled
802.1x.
Authentication State
The system administrator uses this option to determine whether the IP Phone is currently
authenticated with the 802.1x system. The following are valid state values
• LogOff
• Disconnected
• Connected
• Acquired
• Authorizing
• Held
• Authorized
• Dbl Authd
DeviceID
The system administrator uses this option to check the user name configured for the device
that is sent to the switch for authentication. This should match the corresponding entry in the
RADIUS Server.
Authenticator ID
The system administrator uses this option to check the MAC address of the Authenticator
(switch).
Local Mode
When the IP Phone is not registered with the signaling server, the Network Diagnostic
Tools menu is available from the IP Phone in Local Mode (see Table 133: Network Diagnostic
Utilities availability on page 562). This menu is controlled by the firmware on the IP phone.
Use Accessing the Network Diagnostic Tools menu in Local mode on page 565 to access
the Network Diagnostic Tools in Local mode.
Accessing the Network Diagnostic Tools menu in Local mode
1. Double-press the Services key. The Local Main Menu, Network Diagnostic Tools,
appears.
2. Press Cancel to quit, or use the Navigation keys to scroll through the menu and
select one of the following
• Ping
• TraceRoute
• Ethernet Statistics
• IP Network Statistics
• IP Set & DHCP Information
Executing Ping
1. Select Ping from the Network Diagnostic Tools submenu.
2. Press the IP soft key and enter the IP address to Ping.
Tip: Use the dialpad to enter the IP address. The * key is used for dots and the #
key produces a space.
3. Press the Ping soft key. The results of the Ping appear on the display.
4. Use the Navigation keys to browse the data. See Figure 87: PING data display
page on page 573.
Tip: Press the Ping soft key again to stop the pinging.
5. Press the Exit soft key to return to the Network Diagnostic Tools menu.
Executing TraceRoute
1. Select TraceRoute from the Network Diagnostic Tools submenu.
2. Press the IP soft key and enter the IP address to trace.
3. Press the Tracert soft key. The results of the TraceRoute appear on the display.
4. Use the Navigation keys to browse the data. See Figure 88: TraceRoute data
display screen on page 574.
Tip: Press the Tracert soft key again to stop the route tracing.
5. Press the Exit soft key to return to the Network Diagnostic Tools menu.
Accessing Ethernet Statistics
1. Select Ethernet Statistics from the Network Diagnostic Tools menu. The
Ethernet statistics appear on the display.
2. Use the Navigation keys to browse the data. See Figure 89: Ethernet Statistics
data display page on page 574.
3. Press one of the following soft keys
• Reset— to clear the data and reset the statistic counter
• Exit — to return to the Network Diagnostic Tools menu
Accessing IP Network Statistics
1. Select IP Network Statistics from the Network Diagnostic Tools menu. The IP
Network Statistics appear on the display.
2. Use the Navigation keys to browse the data. See Figure 90: IP Networking
Statistics data display screen on page 575.
3. Press one of the following soft keys
• Reset — to clear the data and reset the statistic counter
• Exit — to return to the Network Diagnostic Tools menu
Remote Mode
When the IP Phone is registered to the signaling server, diagnostics are available through the
Telephone Options menu in Remote Mode. This menu is controlled by the TPS.
Diagnostics are available on the Avaya 2033 IP Conference Phone in Remote Mode only.
When the user selects Diagnostics from the Telephone Options menu, if an IP Phone
Installer Password is enabled in the Signaling Server, the Diagnostics menu is locked and
the message "Access denied" displays on the IP Phone display.
Use Accessing the Diagnostics submenu in Remote Mode on page 567 to access the
Diagnostics submenu in Remote Mode:
Accessing the Diagnostics submenu in Remote Mode
1. Press the Services key.
2. Select Telephone Options.
3. Select Diagnostics.
4. Do one of the following:
• Press the Cancel soft key to quit the Diagnostics submenu and return to the
Telephone Options menu.
• Use the Navigation keys to scroll through the Diagnostics submenu.
• Press Select to select one of the diagnostics.
The following items are available on the Diagnostics submenu
• Diag Tools (Diagnostic Tools: Ping and TraceRoute)
• EtherStats (Ethernet Statistics)
• IP Stats (IP Statistics)
• RUDP Stats (RUDP Statistics)
• QoS Stats (Quality of Service Statistics)
The following items are available on the Ping submenu in Remote mode
• IP Addr
• Nr of Pings
• Ping!
• Last ping
Entering an IP address
1. Scroll through the Ping submenu to the IP Addr menu item. An IP address appears
if previously entered. Example 47.249.48.20.
2. Press the Select soft key.
3. Use the Navigation keys to scroll to the destination IP address.
• If the destination IP address is in the list, press the Select soft key to select
the IP address. Press the Select soft key again to return to the Ping
submenu.
• If the destination IP address is not in the list, continue scrolling through the
available IP address list until the IP address 0.0.0.0 appears. Press the Select
soft key.
Tip: To edit the IP address, use the dialpad and the Delete soft key and the
Cancel soft key. Use the * key for dots.
4. Press the Select soft key to save the new IP address or press the Cancel soft key
to return to the Ping submenu.
Changing the number of Pings
1. From the Ping submenu, use the Navigation keys to scroll to the Nr of Pings
submenu item.
2. Press the Select soft key.
Tip: Use the Delete and Clear soft keys to enter the number of pings.
3. Do one of the following
• Press the Select soft key to accept the change and return to the Ping
submenu.
• Press the Cancel soft key to return to the Ping submenu.
Pinging an IP address
1. From the Ping submenu, use the Navigation keys to scroll to the Ping! submenu
item.
2. Press the Select soft key. Pinging starts.
Tip: Press the Stop soft key to stop pinging.
3. Press the OK soft key to return to the Ping submenu.
Reviewing the results of the Ping
1. Use the Navigation keys to scroll to the Last Ping submenu item.
2. Press the Select soft key.
3. Use the Navigation keys to scroll through the results.
4. Press the Cancel soft key to return to the Ping submenu.
TraceRoute
The following items are available on the TraceRoute submenu in Remote mode
• IP Addr
• Max Nr of Hops
• TraceRt!
• Last TraceRt
Entering an IP address
1. Scroll through the TraceRoute submenu to the IP Addr menu item. An IP address
appears if previously entered. Example 47.249.48.20.
2. Press the Select soft key.
3. Use the Navigation keys to scroll to the destination IP address.
• If the destination IP address is in the list, press the Select soft key to select
the IP address. Press the Select soft key again to return to the TraceRoute
submenu.
• If the destination IP address is not in the list, continue scrolling through the
available IP address list until the IP address 0.0.0.0 appears. Press the Select
soft key.
Tip: To edit the IP address, use the Delete soft key and the Cancel soft key. Use
the * key for dots.
4. Press the Select soft key to save the new IP address, or press the Cancel soft key
to return to the TraceRoute submenu.
Changing the number of Hops
1. From the TraceRoute submenu, use the Navigation keys to scroll to the Max Nr
of Hops submenu item.
2. Press the Select soft key.
Tip: Use the dialpad and the Delete and Clear soft keys to enter the number of
Hops.
3. Do one of the following
• Press the Select soft key to accept the change and return to the TraceRoute
submenu.
• Press the Cancel soft key to return to the TraceRoute submenu.
Tracing a route
1. From the TraceRoute submenu, use the Navigation keys to scroll to the
TraceRoute! submenu item.
2. Press the Select soft key. Route tracing starts.
Tip: Press the Stop soft key to stop the trace.
3. Press the OK soft key to return to the TraceRoute submenu.
Reviewing the results of the trace
1. From the TraceRoute submenu, use the Navigation keys to scroll to the Last
TraceRt submenu item.
2. Press the Select soft key.
3. Use the Navigation keys to scroll through the results.
4. Press the Cancel soft key to return to the TraceRoute submenu.
Ethernet Statistics
Use Browsing Ethernet Statistics on page 570 to access the EtherStats submenu item in
Remote mode.
Browsing Ethernet Statistics
1. Select EtherStats from the Diagnostics submenu. The Ethernet statistics appear
on the display.
2. Do one of the following
• Press the OK soft key to return to the Diagnostics submenu.
• Use the Navigation keys to browse the data. See Figure 96: Ethernet statistics
data display screen on page 580.
• Press the Cancel soft key to return to the Diagnostics submenu.
Checking 802.1x Supplicant status
1. Select EtherStats from the Diagnostics submenu.
2. Scroll through the EtherStats menu and select Supplicant Status.
3. Press the Select soft key.
4. Do one of the following
• Press the OK soft key to return to the EtherStats submenu.
• Use the Navigation keys to browse the data.
5. Press the Cancel soft key to return to the EtherStats submenu.
Checking 802.1x Supplicant Authentication state
1. Select EtherStats from the Diagnostics submenu.
2. Scroll through the EtherStats menu and select Authentication State.
3. Press the Select soft key.
4. Do one of the following
5. Press the OK soft key to return to the EtherStats submenu.
• Use the Navigation keys to browse the data.
6. Press the Cancel soft key to return to the EtherStats submenu.
Checking Device ID
1. Select EtherStats from the Diagnostics submenu.
2. Scroll through the EtherStats menu and select Device ID.
3. Press the Select soft key.
4. Do one of the following
• Press the OK soft key to return to the EtherStats submenu.
• Use the Navigation keys to browse the data.
5. Press the Cancel soft key to return to the EtherStats submenu.
Checking Authenticator ID
1. Select EtherStats from the Diagnostics submenu.
2. Scroll through the EtherStats menu and select Authenticator ID.
3. Press the Select soft key.
4. Do one of the following
Use Browsing IP Statistics on page 572 to access the IP Stats submenu item in Remote
mode.
Browsing IP Statistics
1. Select IP Stats from the Diagnostics submenu. The IP Statistics appear on the
display.
2. Do one of the following
• Press the OK soft key to return to the Diagnostics submenu.
• Use the Navigation keys to scroll through the data display results. See Figure
97: IP Networking statistics data display screen on page 581.
• Press the Cancel soft key to return to the Diagnostics submenu.
RUDP Statistics
Use Browsing RUDP Statistics on page 572 to access the RUDP Stats submenu item in
Remote mode.
Browsing RUDP Statistics
1. Select RUDP Stats from the Diagnostics submenu. The RUDP statistics appear
on the display.
2. Do one of the following
• Press the OK soft key to return to the Diagnostics submenu.
• Use the Navigation keys to scroll through the data display results. See Figure
98: RUDP statistics data display page on page 581.
• Press the Cancel soft key to return to the Diagnostics submenu.
QoS Statistics
Use Browsing Quality of Service Statistics on page 572 to access the QoS Stats submenu
item in Remote mode.
Browsing Quality of Service Statistics
1. Select QoS Stats from the Diagnostics submenu. The Quality of Service statistics
appear on the display.
2. Do one of the following
• Press the OK soft key to return to the Diagnostics submenu.
• Use the Navigation keys to scroll through the results. See Figure 99: QoS
statistics data display page on page 582.
• Press the Cancel soft key to return to the Diagnostics submenu.
The IP Phone display returns to an idle state after 5 minutes if the user does not
interact with menu items.
Figure 87: PING data display page on page 573 illustrates the data displayed from the Ping
diagnostic tool.
Figure 88: TraceRoute data display screen on page 574 illustrates the data displayed from
the TraceRoute diagnostic tool. Browse through the last 30 items by pressing the Navigation
keys.
Figure 89: Ethernet Statistics data display page on page 574 illustrates the data displayed
from the Ethernet Statistics submenu item.
Figure 90: IP Networking Statistics data display screen on page 575 illustrates the data
displayed from the IP Networking Statistics submenu item.
Figure 91: DHCP information data display page on page 576 illustrates the data displayed
from the DHCP Statistics submenu item.
Note:
DHCP Full and DHCP Partial phone boot up modes are no longer used on i2007/11x0/12x0
phones since U3.0. The option can be ignored as it is meaningless for U3.0 and above
versions.
Figure 92: UNIStim/RUDP statistics data display screen (TPS) on page 577 shows the data
displayed from the UNIStim/RUDP statistics submenu item.
In Figure 92: UNIStim/RUDP statistics data display screen (TPS) on page 577,
• MessageTx = messages sent
• MessageRx = messages received
• Retries = number of retries
• UpTime = up-time of current TPS registration (days/hours/minutes/seconds)
RTP/RTCP statistics
Figure 93: RTP/RTCP statistics data display page on page 578 shows the data displayed
from the RTP/RTCP statistics submenu item.
Figure 94: Ping data display page on page 579 shows the data displayed from the Ping
Diagnostic Tool.
Figure 95: Tracert data display screen on page 579 shows the data displayed from the
Tracert Diagnostic tool.
Figure 96: Ethernet statistics data display screen on page 580 shows the data displayed from
the EtherStats submenu item.
Figure 97: IP Networking statistics data display screen on page 581 shows the data displayed
from the IP Stats submenu item.
Figure 98: RUDP statistics data display page on page 581 shows the data displayed from
the RUDP Stats submenu item.
Figure 99: QoS statistics data display page on page 582 shows the data displayed from the
QoS Stats menu item.
unregisters the phone from the call server (while remaining registered on the LTPS), and
displays the following message on the IP Phone display: Error! Symmetric NAT.
For detailed information about the NAT Traversal feature, see Avaya Signaling Server IP Line
Applications Fundamentals, NN43001-125.
For information about accessing NAT information from an IP Phone, see Set IP Information on
page 584.
Important:
Avaya recommends partial DHCP configuration for IP Phones residing behind a NAT router
unless the NAT router supports special configuration of the DHCP server. For more
information, see Avaya Signaling Server IP Line Applications Fundamentals,
NN43001-125.
General Information
The General Information menu displays information about the IP Phone. To access the General
Information menu, press Services > Telephone Options > Set Information > General
Information.
The General Information menu displays the following information about the IP Phone
• Hardware ID
• Terminal Type
• Release Number
• Manufacturer Code
• Color Code
• Set TN
• Registered TN
• EEPROM Data Validity
• Set IP Information
For further information about the Set IP Information menu option, see Set IP
Information on page 584.
• Ethernet Information
For further information about the Ethernet Information menu option, see Ethernet
Information on page 584
• Server Information
For further information about the Server Information menu option, see Server
Information on page 584
Set IP Information
IP Phones which do not reside behind a NAT device display the following information
Set IP: SIG: x.x.x.x:yyyy GW: x.x.x.x Mask: xxx.xxx.xxx.xxx
IP Phones which reside behind a NAT device display the following information
Public Set IP SIG: x.x.x.x:yyyy Public Set IP RTP: x.x.x.x:yyyy Private Set IP SIG: x.x.x.x:yyyy
Private Set IP RTP: x.x.x.x:yyyy GW: x.x.x.x Mask: xxx.xxx.xxx.xxx Type of NAT: Cone
Ethernet Information
The following information is accessed through the Ethernet Information menu
• MAC Address Stored
• VLAN Enabled
• VLAN Configuration
• VLAN Discovered
• VLAN Priority
• VLAN ID
Server Information
The following information is accessed through the Server Information menu
• Node IP
• Node ID
• ITG IP Address
• Perform DHCP
• Primary Server
• S1, S2 IP Address
• S1, S2 Port
• S1, S2 Action
• S1, S2 Retry Count
• DHCP Server IP Address
IDU commands
The system-based IDU command in LD 32 is used to test the end-to-end IP connectivity of the
IP Phone from the call server console instead of using set-based diagnostics.
The IDU command provides the following information
• TN
• TN ID
• MAC address
• IP address
• LTPS IP address
• Manufacturer code
• Model
• NT code
• Color code
• Release code
• Serial number
• Firmware/Software version
For an IP Phone behind a NAT, the IP address is composed of the public address followed
by the private address in parentheses (see Table 134: IDU command printout in LD 32
for IP Phone with a NAT on page 585). For an IP Phone without a NAT, the IP address
is the signaling IP address of the IP Phone as seen by the LTPS (see Table 135: IDU
command printout in LD 32 for IP Phone without a NAT on page 586).
For detailed information, see Software Input Output Reference-Maintenance, NN43001-711.
Table 134: IDU command printout in LD 32 for IP Phone with a NAT on page 585 and Table
135: IDU command printout in LD 32 for IP Phone without a NAT on page 586provide the
output format of the IDU commands in LD 32.
Table 134: IDU command printout in LD 32 for IP Phone with a NAT on page 585 provides
the output format of the IDU commands in LD 32 for an IP Phone with a NAT.
Table 134: IDU command printout in LD 32 for IP Phone with a NAT
Item Description
ISET TN: lscu
Item Description
TN ID CODE: 2001P2, 2002P1, 2002P2, 2004P1, 2004P2,
2050PC, 1220, 1220, 1230
ISET MAC ADR xx.xx.xx.xx.xx.xx
ISET IP ADR xx.x.x.xxx:xxxx(xxx.xxx.x.xx)
LTPS IP ADR xx.xx.xxx.xx
MANUFACTURER CODE [NAME]
MODEL
NT CODE: xxxxxxxx
COLOR CODE: xx
RLS CODE: x
SER NUM: xxxxxx
FW/SW VERSION xxxxxxx
Table 135: IDU command printout in LD 32 for IP Phone without a NAT on page 586 provides
the output format of the IDU commands in LD 32 for an IP Phone without a NAT.
Table 135: IDU command printout in LD 32 for IP Phone without a NAT
Item Description
ISET TN: lscu
TN ID CODE: 2001P2, 2002P1, 2002P2, 2004P1, 2004P2,
2050PC, 1220, 1220, 1230
ISET MAC ADR xx.xx.xx.xx.xx .xx
ISET IP ADR xx.x.x.xxx:xxxx
LTPS IP ADR xx.xx.xxx.xx
MANUFACTURER CODE [NAME]
MODEL
NT CODE: xxxxxxxx
COLOR CODE: xx
RLS CODE: x
SER NUM: xxxxxx
FW/SW VERSION xxxxxxx
If the IDU command cannot retrieve the information shown in Table 134: IDU command printout
in LD 32 for IP Phone with a NAT on page 585 or Table 135: IDU command printout in LD 32
for IP Phone without a NAT on page 586, it responds with one of the following
• prints the IP Phone IP address and the Voice Gateway Media Card address, and
generates an NPR0503 message
• the IP Phone is not registered with the Call Server and generates an NPR0048 message
• the IP Phone is registered, but the Call Server is not responding, and generates an
NPR0503 message
Trace complete.
10. To stop Tracert before it completes, tap the Stop soft key.
The Stop soft key becomes the Exit soft key when Tracert stops.
11. Tap the Exit soft key to return to the Diagnostics menu.
Using Ethernet Statistics tool
1. Tap the Tools icon.
2. Tap the Local Diagnostics menu entry.
3. Tap the Ethernet Statistics soft key.
The tool displays Reset, NIPort, and EXIT soft keys, and the statistics for the
Network Interface Port (NIPort).
The following statistics are displayed
• Link Status
• Duplex Mode
• Network Speed
• AutoSense/Negotiate Capability
• AutoSense/Negotiate Completed
• Port VLAN Priority
• Port VLAN ID
• Packet Collision
• CRC Error count
• Frame Error count
4. To reset the NIPort counters to 0, tap the Reset soft key.
5. Tap the NIPort soft key.
The NIPort soft key changes to the PCPort soft key and the tool displays the
statistics for the Personal Computer port (PCPort). The following statistics are
displayed
• Link Status
• Duplex Mode
• Network Speed
• AutoSense/Negotiate Capability
• AutoSense/Negotiate Completed
• Port VLAN Priority
• Port VLAN ID
• Packet Collision
• CRC Error count
• Frame Error count
6. To reset the PCPort statistics to 0, tap the Reset soft key.
Using the IP Network Statistics tool
1. Tap the Tools icon.
2. Tap the Local Diagnostics soft key.
3. Tap the IP Network Statistics soft key.
The tool displays the Reset, NIPort, and Exit soft keys, and the statistics for the
Network Interface Port (NIPort).
The following statistics are displayed
• Packets sent
• Packets received
• Incoming Packets Error
• Outgoing Packets Error
• Incoming Packets discarded
• Outgoing Packets discarded
• Unknown protocols
• Last Internet Control Message Protocol (ICMP) message type and code
4. To reset the NIPort counters to 0, tap the Reset soft key.
Using the IPSet Information tool
1. Tap the Tools icon.
2. Tap the Local Diagnostics soft key.
3. Tap the IPSet Information soft key.
The tool displays the Exit soft key at the bottom of the display and the following
information
• Configuration
- Network data validated, MAC address stored, DHCP setting
You can tap the Return soft key to return to the Diagnostics submenu.
Table 136: Certificate Information menu
1. Trusted Certificates
2. Device Certificates
3. Certificate Revocation List
• DTLS
- Server Config
- Session Info
- Certificate DN
- Certificate Issuer
- Last Error
Figure 101: IP Set and Information screen on page 594 shows IP Set & DHCP
Information screen.
Important:
The DHCP Response String option of the IP Set & DHCP Information menu does not
display Nortel-i2004-B option type information.
If the IP Phone receives both the Nortel-i2004-A and Nortel-i2004-B option types, the phone
will display Nortel-i2004-A option type information, even though Nortel-i2004-B option type
information has higher priority.
• Tracert
• Exit
Use Using Network Diagnostic Tools on page 595 to access Network Diagnostic Tools.
Using Network Diagnostic Tools
1. Press the Services key twice.
2. Press 2 2 on the dialpad to access the Network Diagnostic Tools menu or use the
Up/Down navigation keys to scroll and highlight the IP Set & DHCP Information
option.
3. Press the Select soft key.
You can press the Return soft key exit the menu to return to the Local
Diagnostics submenu.
The screen displays IP/MaxPing/MaxHop, Ping, Tracert, and Return soft keys.
Figure 102: Network Diagnostic Tools screen on page 595 shows the Network
Diagnostic Tools screen.
7. Press the Ping soft key to have the IP Phone attempt to access the IP address, up
to the number of times shown on the top of the screen.
The IP Phone displays the following
Pinging x.x.x.x with 64 bytes (where x.x.x.x is the entered IP address)
The Return soft key changes to Stop and the other soft keys become blank.
The IP Phone attempts to contact (ping) the address the number of configured
times, and displays the results of each attempt.
8. To stop the ping before completing, tap the Stop soft key.
The Stop soft key becomes the Return soft key. The results of ping are displayed
as follows
• Packets transmitted ( Tx )
• Packets received ( Rx )
• Percentage of Packets Lost ( Lost )
• Minimum round trip time ( Min )
• Maximum round trip time ( Max )
• Average round trip time ( Avg )
9. Press the Tracert soft key to request the IP Phone to trace the route to the entered
IP address, up to MaxHop nodes.
The IP Phone displays the following
Tracing route to: (x.x.x.x) over a maximum of y hops (where
x.x.x.x is the entered IP address and y is the number of hops displayed at the top
of the screen)
The Return soft key changes to Stop and the other soft keys become blank.
The IP Phone traces the route to the address for the configured number of server
hops, displaying the hop number (starting at 0), the time in milliseconds, and the IP
address.
When the trace is complete, the screen displays the following
Trace complete.
10. To stop Tracert before it completes, tap the Stop soft key.
The Stop soft key becomes the Return soft key when Tracert stops.
11. Press the Return soft key to return to Local Tools menu or the Stop key to exit the
menu and return to the IP Phone display.
3. Ethernet Statistics
Use Using Ethernet Statistics tool on page 597 to use the Ethernet Statistics menu.
Using Ethernet Statistics tool
1. Press the Services key twice.
2. Press 2 3 on the dialpad to access the Ethernet Statistics menu or use the Up/
Down navigation keys to scroll and highlight the Ethernet Statistics option.
3. Press the Select soft key.
You can press the Return soft key exit the menu to return to the Local
Diagnostics submenu.
The screen displays Reset, NIport/PCport, and Return soft keys. The NIport/
PCport soft key is used to select the Network (NI) Port or the PC (PC) Port. The
soft key label indicates the current display page. For example, when NIport appears
on the soft key label, the information showing on the display is for the network
interface port.
When NIport appears on the second soft key label, the following statistics are
displayed
• Link Status
• Duplex Mode
• Network Speed (10 Mb, 100 Mb, or 1 G)
• AutoSense/Negotiate
- AutoSense/Negotiate Capability
- AutoSense/Negotiate Completed
• Port VLAN Priority
• Port VLAN ID
• Packet Collision
• CRC Error count
• Frame Error count
• Unicast Packets Sent
• Unicast Packets Received
• Broadcast Packets Received
• Multicast Packets Received
• 802.1x Status (EAP Status)
4. To reset the NIPort counters to 0, press the Reset soft key.
5. Press the NIPort soft key.
The NIPort soft key changes to the PCPort soft key and the tool displays the
statistics for the Personal Computer port (PCPort). The following PCPort statistics
are displayed
• Link Status
• Duplex Mode
• Network Speed
• AutoSense/Negotiate Capability
• AutoSense/Negotiate Completed
• Port VLAN Priority
• Port VLAN ID
• Packet Collision
• CRC Error count
• Frame Error count
• Unicast Packets Sent
• Unicast Packets Received
• Broadcast Packets Received
• Multicast Packets Received
Figure 103: Ethernet Statistics display screen on page 598 shows Ethernet
Statistics display screen.
4. IP Network Statistics
Use Using the IP Network Statistics tool on page 599 to use the Network Statistics tool.
5. USB Devices
The USB Devices tool provides information about an Universal Serial Bus (USB) devices that
connect to your IP Phone. The IP Phone automatically detects USB devices when they are
connected to the USB port in the back of the IP Phone. The IP Phone enumerates and lists
any USB device, such as USB mice, USB keyboards, and USB headsets. The display shows
the descriptive text string received from the USB device.
Important:
The IP Phone USB Port available power is limited to 100mA. If USB devices connected to
this port require more than 100mA an externally powered USB hub is required.
7. DHCP Information
Use the DHCP Information menu option to display Nortel DHCP option strings on your phone.
If DHCP is enabled the DHCP Information screen displays the "Nortel-i2004-A", the "Nortel-
i2004-B", and the "VLAN-A" option strings received by the phone from the DHCP server. If no
option strings is present, "Not Provided" appears in the display area. The DHCP server IP
address from which the options were provided also appears in the display area.
Using the DHCP Information tool
1. Press the Services key twice.
2. Press 2 7 on the dialpad to access the DHCP Information menu or use the Up/
Down navigation keys to scroll and highlight the DHCP Information option.
3. Press the Select soft key.
You can press the Return soft key exit the menu to return to the Local
Diagnostics submenu.
1. IP Set Information
Use Using the IP Set Information tool on page 603 to use the IP Set Information tool.
• Gateway IP
• Subnet mask
You can add an IP address by navigating to an existing address and editing it. You can add
minimum number of 10 IP addresses, until the list reaches the maximum of 16 IP addresses.
Your IP address is saved until the phone reboots.
Using Network Diagnostic Tools
1. Press the Services key twice.
2. Press the right navigation key to access Diagnostics menu.
3. Press 2 on the dialpad to access the Network Diagnostic Tools submenu.
You can press the Cancel soft key to exit the menu and return to the Diagnostics
menu. The screen displays input fields for the Host IP, Number of Pings and
Maximum Hops. It also has softkeys for Ping, Tracert, and Cancel.
4. Enter a Host IP address for the Ping or Traceroute tool:
• Navigate to the Host IP field
• Press Enter to open the list
• Use the Up and Down navigation keys to navigate to an IP address to use or
press Enter and edit an IP address
• Press Enter to select the IP address
Figure 107: Network Diagnostic Tools on page 605 shows the Network Diagnostic
Tools screen.
To change the number of repetitions, navigate to the item, press Enter to edit the
item. Input a new value using the dialpad and press Enter.
6. The number of hops for the Tracert command is shown on the screen. The default
is 30.
To change the number of hops, navigate to the item, press Enter to edit the item.
Input a new value using the dialpad and press Enter.
7. Press the Ping soft key to have the IP Phone attempt to access the IP address, up
to the Number of Pings value.
The IP Phone displays the following
Pinging x.x.x.x with 64B (where x.x.x.x is the Host IP address)
The IP Phone attempts to contact (ping) the address the number of configured
times, and displays the results of each attempt.
8. To stop the ping before completing, press the Stop soft key. When finished, the
phone displays the following:
• Packets transmitted ( Tx )
• Packets received ( Rx )
• Percentage of Packets Lost ( Lost )
• Minimum round trip time ( Min )
• Maximum round trip time ( Max )
• Average round trip time ( Average )
Figure 108: Ping results on page 606 shows the Output screen for the Network
Diagnostic Tools ping test.
Trace complete.
Figure 109: Tracert results on page 607 shows the Output screen for the Network
Diagnostic Tools tracert test.
3. Ethernet Statistics
Use Using Ethernet Statistics tool on page 608 to use the Ethernet Statistics menu.
4. IP Network Statistics
Use Using the IP Network Statistics tool on page 610 to use the IP Network Statistics tool.
This display shows the Network statistics for the IP Phone port of the 3 port switch.
The following statistics are displayed
• Packets sent
• Packets received
You can press the Cancel soft key exit the menu to return to the Diagnostics
menu.
5. To reset the counters to 0, press the Reset soft key.
6. The display counter values are a snapshot and the displayed counter values do not
change while the display is shown. To refresh them as you view the counter display,
press the Refresh soft key.
7. You can press the Cancel soft key exit the menu to return to the Diagnostics
menu.
5. USB Devices
The USB Devices tool provides information about an Universal Serial Bus (USB) devices that
connect to your IP Phone. The IP Phone automatically detects USB devices when they are
connected to the USB port in the back of the IP Phone. The IP Phone enumerates and lists
any USB device, such as USB mice, USB keyboards, and USB headsets. The display shows
the descriptive text string received from the USB device.
Important:
The USB port on the IP Phone imposes a limit of 100mA if PoE powered and 500 mA if local
AC powered.
Using the USB Devices tool
1. Press the Services key twice.
2. Press the right navigation keys to access the Diagnostics menu.
3. Press 5 on the dialpad to access the USB Devices submenu or use the Up or Down
navigation keys to scroll and highlight the USB Devices option, then press the Select
soft key.
4. You can press the Cancel soft key exit the menu to return to the Diagnostics
menu.
Important:
The USB Devices menu only shows enumerated devices if the USB Port is not disabled in
the USB Lock menu or via auto provisioning.
Figure 112: USB devices on page 612 above shows an 1165E phone with an Avaya USB
Headset adapter, USB Flash Drive and USB trackball connected and enumerated. The text
"USB Keyboard Locked" shows the USB Keyboard device type has been locked in the USB
Locks menu.
Figure 113: USB devices - lock pending on page 612 above shows an 1165E phone with a
USB Flash Drive connected and enumerated. The USB Headset and USB Flash Drive device
types have been locked in the USB Locks menu but the USB Headset lock is waiting on a
reboot of the phone for the lock to take effect. Once the phone is rebooted, the Warning and
"(pending reboot)" message will disappear and the USB Headset device is just shown as
locked.
6. Advanced Diag
The Advanced Diagnostics Tool allows you to configure the Secure Shell (SSH) access of the
IP Phone, and control the auto recovery events. The Advanced Diag Tools sub menu displays
the following items:
• Auto Recovery: This check box controls whether the phone auto-recovers (reboots) when
a problem exceeds the pre-defined fault level occurs. The default setting is checked.
• Enable SSH: This check box enables SSH access for the phone. When selected, the
phone allows a remote host to connect using the SSH protocol. The default setting is
unchecked.
• User ID: This is the user ID that must be used by a SSH session when establishing a
connection to the phone. This option is available only if Enable SSH is selected.
• Password: This is the password that must be used by a SSH session when establishing
a connection to the phone. This option is available only if Enable SSH is selected.
7. DHCP Information
Use the DHCP Information menu option to display DHCP option strings on your phone. If DHCP
is enabled the DHCP Information screen displays the "Nortel-i2004-A", the "Nortel-i2004-B",
and the "VLAN-A" option strings received by the phone from the DHCP server. If no option
strings is present, "Not Provided" appears in the display area. The DHCP server IP address
from which the options were provided also appears in the display area.
Using the DHCP Information tool
1. Press the Services key twice.
2. Press the left or right navigation keys to access the Diagnostics menu.
3. Press 6 on the dialpad to access the DHCP Information submenu or use the Up
or Down navigation keys to scroll and highlight the DHCP Information option.
4. Press the Select soft key.
You can press the Cancel soft key exit the menu to return to the Diagnostics
menu.
8. License Information
The License Information dialog has four items which has a minimum of 5 lines and a maximum
of 11 lines of information. Below is an example of the minimum lines form:
• License Mode Status
• Tokens Requested
• Tokens Acquired
• Licensed Features
However, the number of displayed lines increases as new licensable features are added, so a
scrollable dialog should be implemented from the start. The dialog only displays information
about the license feature, therefore it can have the same form and soft keys as the IP Set and
DHCP Configuration dialog.
9. VPN Statistics
A new dialog is used to display VPN Statistics. An example for successfully operating tunnel
is shown below.
A scrollable dialog must be created for this item. The dialog only displays information about
the license feature, therefore it can have the same form and softkeys as the IP Set and DHCP
Configuration dialog.
Device Certificates
In the sub-dialog Device Certificates a list of device certificates is displayed.
Contents
This section contains the following topics:
• Description on page 617
• Avaya 1100 Series Expansion Module font support on page 618
Description
To support languages with complex fonts, CS 1000 includes the following language
enhancements for the Avaya 2007 IP Deskphone, Avaya 1210 IP Deskphone, Avaya
1110/1120E/1140E/1150E/1165E IP Deskphones.
• UNIStim font messages interpreted as UTF-8— enables the Call Server to easily display
complex fonts, such as Arabic, Simplified Chinese, Traditional Chinese, Greek, Hebrew,
Japanese, and Korean on an IP Phone.
• Support for TFTP Server—an extension of the existing configuration file is used to
download fonts as needed into the IP Phone.
• Synchronization of the display language between the Call Server and the IP Phone—local
prompts on the IP Phone and text from the Call Server are displayed in the same
language.
For information on DHCP server configuration, see Avaya Communication Server 1000 Converging the
Data Network with VoIP Fundamentals, NN43001–260.
Warning:
If installing a Windows NT 4 server with Service Pack 4 or later, follow the installation
instructions included with the server hardware.
4. Click Add. The Change Option Type window opens. See Figure 121: Change
Options Type on page 622.
The Scope Options window opens. See Figure 124: Scope options on
page 623.
11. On the General tab, scroll to the bottom of the list and check the 128 Nortel-i2004-
A option.
12. Click OK. The Option Name and Value appear in the right pane of the administrative
console window. See Figure 125: Options Name and Value in administrative
console on page 624.
For information about configuring DHCP Auto discovery, see DHCP Auto
Discovery.
Caution:
Although, Windows NT 4 also has the Vendor Encapsulation Option (option code 43), do
not use it to encode the Voice Gateway Media Card information needed by the IP Phones.
Windows NT 4 enables only 16 bytes of data to be encapsulated, which is not enough to
encode all the information needed.
Window NT 4's DHCP server transmits any user-defined option associated within a scope
if the client requests it. It does not have the ability to distinguish among different types of
clients, therefore it cannot make decisions based on this information. It is impossible to
create a client-specific IP address pool/scope.
it carefully. It provides explanations on relevant topics, as well as the location of other man files
to read for additional information.
pool{
allow members of "i2004-clients";
range 47.147.75.60 47.147.75.65;
option routers 47.147.75.1;
# Nortel special string
option vendor-encapsulated-options
80:3d:4e:6f:72:É;}
If a client is not a member of this class, it is not assigned an IP address from this
pool, even if there were no other available IP addresses.
4. The DHCPOFFER from the ISC server must include the Voice Gateway Media Card
information if the client is an 2001 IP Phone, 2002 IP Phone, 2004 IP Phone, or
Avaya 2007 IP Deskphone. There are two methods to encode the necessary
information for the 2004 IP Phone client:
The following format must be used for encoding the Voice Gateway Media Card information.
In addition to the configuration statements provided, other network and subnet declarations
must also be included in the configuration file. As mentioned in the beginning of this section,
read the man files and use the following example as a guideline:
Finally, before starting the server, create a blank dhcpd.leases file in the /etc/ directory, which
is the same location as the dhcpd.conf file. To start the server, go to /var/usr/sbin/ and type:
./dhcpd
Locale m :UTCoffst=18000:
nbvws286 m
:Include=Locale:LeaseTim=150:LeaseNeg:DNSdmain=ca.avaya.com:/
DNSserv=47.108.128.216 47.211.192.8 47.80.12.69:
47.147.75.0 m :NISdmain=bvwlab:NISservs=47.147.64.91:
47.147.64.0 m
:Broadcst=47.147.79.255:Subnet=255.255.240.0:MTU=1500:/
Router=47.147.64.1:NISdmain=bvwlab:NISservs=47.147.64.91:
#
NI2004 s Site,128,ASCII,1,0
Nortel-i2004-A m:
NI2004="Nortel-i2004-A,47.147.75.31:4100,1,5;47.147.77.143:4100,1,5.":
Contents
This section contains the following topics:
• Introduction on page 631
• TFTP Server planning on page 631
• Updating IP Phones firmware on page 633
• Downloading and configuring fonts on page 639
Introduction
A Trivial File Transfer Protocol (TFTP) Server may be required in an IP Telephony system to
distribute firmware to IP Phones. The TFTP Server can reside on a subnet other than the Call
Server and can be located on either side of the firewall.
The following information must be considered when planning for a TFTP Server:
• The process for the IP Phone to check the version of firmware against the firmware on
the TFTP Server takes a few seconds for a quiet network.
• The IP Phone attempts to connect to the TFTP Server. If the TFTP Server is offline,
unreachable, or no connection is made, the IP Phone uses its existing version.
• The firmware downloading process takes about 30 seconds.
• The TFTP Server must be capable of supporting multiple TFTP sessions.
• When the IP Phone makes a TFTP request, it uses filenames without a full path name.
Therefore, firmware updates for the IP Phones must be installed on the root directory of
the TFTP Server.
When the firmware is uploaded to the TFTP Server, the files must be unzipped. Allow time for
the TFTP Server to refresh. Monitor the TFTP Server for any errors. The TFTP Server can be
located anywhere on the network if the IP Phones have the subnet mask and default IP
gateway configured correctly. However, the IP Phone expects a response within two seconds
to any TFTP Server request. Therefore, the TFTP Server should not be located, for example,
at the other end of a slow WAN link.
If too many IP Phones attempt to download new software simultaneously, it can cause the
downloads to slow down or return error messages. To reduce the number of retries and error
messages, manage the download process by staggering the times the IP Phones download
the firmware.
Avaya has tested the following TFTP Servers. They are listed in order of preference:
• Avaya TFTP Server (ONMS application)
• Weird Solutions TFTP Server
• Pumpkin TFTP Server
Pre-download checklist
Ensure the following requirements are met before downloading firmware:
• A LAN must be properly configured and operational.
• The Avaya Telephony system must be connected to the network and completely
operational.
• A TFTP Server must be available on the network in order to load the appropriate firmware
in the IP Phones.
Important:
Avaya recommends that the user ends an active call before performing firmware upgrade.
Otherwise results may be unpredictable.
Updating the IP Phones firmware
1. Download the latest IP Phones firmware from the Avaya Web site.
2. Load the latest version of the IP Phones firmware, place it on the TFTP Server, and
unzip the files. Ensure the TFTP Server is started.
The files required are:
• configuration file (i2033.cfg, for example)
• firmware binary file (2310S10.bin, for example)
3. If you statically assign IP addresses, ensure that the IP address, TFTP Server IP
Address, Subnet Mask, and Default Gateway information are accurate. If you are
using a DHCP Server, ensure the DHCP options are configured.
4. Enter the TFTP Server IP address in the Network Configuration menu (double press
of Services key, navigate left or right to Configuration menu. Select 1( Network
Configuration). Using the up/down keys, scroll to Provision field, and enter the IP
address of the TFTP Server. This field can also be configured through DHCP.
Use Updating the firmware on page 635 to upgrade the firmware for the Avaya 1110 IP
Deskphone, Avaya 1120E IP Deskphone, Avaya 1140E IP Deskphone, and Avaya 1150E IP
Deskphone, Avaya 1210 IP Deskphone, Avaya 1220 IP Deskphone, Avaya 1230 IP
Deskphone using automatic TFTP download during bootup.
Updating the firmware
1. Use one of the three methods to configure the TFTP Server address:
• Access the Network Configuration menu. Enter the address at the Provision
prompt. Press the Apply soft key to save the change.
• Enter the address in the BootC menu. See Manual TFTP Download from
BootC Procedure on page 636.
• Enter the IP address in the TFTP IP address field retrieved by the DHCP
Server.
2. Restart the phone.
After the IP Phone boots up, it downloads its .cfg file from the TFTP Server. After
the .cfg file is retrieved, the DOWNLOAD_MODE and VERSION fields are checked.
If necessary, the firmware file is transferred to the phone using TFTP. The display
shows the message [FW] reading... If successful, the display shows [FW]
writing... and, on the Avaya 1100 Series IP Deskphones, the blue LED starts to flash.
After the FW image is written to the phone, the message [FW] finished displays, the
blue LED stops flashing, and the phone resets. The phone registers to the TPS with
the new FW version.
Firmware download errors
If corrupted firmware files are downloaded, an error message is displayed on the IP
Deskphone. The error message displayed depends on the type of IP Deskphone.
1100 Series IP Deskphones:
Avaya 1100 Series IP Deskphones always display [FW] Auth. Fail, regardless of the type of
corruption.
1200 Series IP Deskphones:
Avaya 1200 Series IP Deskphones always display [FW] Auth. Fail, regardless of the type of
corruption.
2007 IP Deskphone:
Avaya 2007 IP Deskphone displays [FW] failed, with one of the following messages on another
string:
TFTP Server, and you must manually configure the phone to point to that TFTP Server. The
BootC firmware carries out the upgrade. To initiate the firmware download task, BootC must
be triggered to run.
You can create the configuration file with a default file name, such as 1140E.img so you do not
have to change the file name each time a new Avaya 1140E IP Deskphone firmware load is
released. However, if you take this approach, be sure to rename the released firmware file (for
example, 0625Cxx.bin) to the default file name when the new firmware file is copied into the
TFTP Server root directory and to update the VERSION string in the configuration file.
After the configuration file and the image file are in the TFTP Server root directory, use
Upgrading the firmware using BootC on page 637 to upgrade the firmware using BootC.
Upgrading the firmware using BootC
1. Hold down the [Up] and [2] keys, and while doing so, repower the phone. When the
phone restarts, it loads and runs BootC instead of the application. When the Msg
Waiting LEDs go off, you can release the [Up] and [2] keys.
2. The following text menu on a white background appears:
If you do not see this message, you are in the wrong menu. Repeat step 1. If BootC
is damaged from a power reset, hold down the [Up] and [3] keys to use the backup
BootC.
3. When Avaya appears on the screen, press the soft keys 1,2,3,4 in sequence (left
to right). BootC goes to manual configuration. If you miss this step, and the phone
begins to register to the TPS, repeat step 1.
4. Follow the prompts to configure DHCP and other IP parameters or, if DHCP and
other parameters are already configured, just continue pressing the 1 soft key or
OK. The soft keys functions are listed below:
• soft key 1 (below the LCD) is OK
• soft key 2 is Backspace
• soft key 3 is Clear
• soft key 4 is Cancel
5. When prompted: TFTP Dwnld? (0-No, 1-Yes):0:
• Press soft key 2 (BKSpace) to clear the 0 (No).
• Press 1 on the dialpad, then press soft key 1 (OK).
6. When prompted: TFTP IP xxx.xxx.xxx.xxx:
• If the IP address is correct for the TFTP server, press soft key 1 (OK). After
the TFTP address is entered the first time, it is presented the next time you
enter the menu.
• If the IP address is incorrect, press soft key 2 (Clear) to erase the address
shown and enter a new address. Press the asterisk (*) key to enter a period
(.) in the IP address. You can also use the backspace key to erase part of the
address or correct errors by pressing soft key 1 (BKSpace). When the address
is correct, press soft key 1 (OK).
7. The phone reads the configuration file from the TFTP server, extracts the Server_IP
and Filename fields, and attempts to download the file. The display shows the
message [FW] reading...
8. The display shows [FW] writing... and the blue LED starts to flash.
9. After the FW image is written to the phone, the message [FW] Finished is
displayed, the blue LED stops flashing, and the phone resets.
The phone registers to the TPS with the new FW version.
If the TFTP Server, specified by the TFTP IP address entered during configuration,
is unreachable or down, the IP Phone attempts to register to the TPS to perform a
firmware download. If the IP Phone does not register to the TPS, the IP Phone does
not work. Check the TFTP IP address and the state of the TFTP Server, then reboot
the IP Phone.
10. If the IP Phone remains in this condition because no TPS FW download occurs,
check the TFTP IP address and the state of the TFTP Server, then restart the IP
Phone.
After the IP Phone downloads the firmware from the TFTP Server, the firmware is upgraded
for any attached Expansion Modules, one at a time. The Expansion Module verifies that the
firmware was downloaded and saved successfully before the IP Phone initiates the firmware
download to the next attached Expansion Module. If any errors occur, which prevent the
firmware from downloading or saving properly, the Expansion Module reverts to the factory
installed firmware. This version of firmware is always available in case the downloaded
firmware is unusable.
Note:
The .cfg file provided by Avaya with the font file contains the appropriate settings for the
FILENAME, ALIAS, FONTLANG and MAP fields. You can cut and paste the contents of
the example .cfg file provided with the font file to your .cfg file.
For information about downloading the font file from the Avaya Web site, see Avaya Signaling
Server IP Line Applications Fundamentals, NN43001-125.
Downloading a font file
1. The version number is compared to the version number of the file (for example,
chinese.ccc) in the file system, if it exists. See Figure 127: Sample of the font
configuration file on page 641.
2. If the file does not exist in the file system, or if the version is older than the VERSION
specified (for example, 1.1), then the IP Phone downloads the font from the TFTP
Server.
As the [FONTxx] sections are processed, the FONTLANG configuration command
is also processed. This command defines the language codes for which a font is
used. The MAP configuration command defines how the font is mapped in the
Unicode character set. This command maps the font (for example, chinese.ccc) to
the UNICODE pages (for example, 0x3000-0xE000 and 0xF100) and associates
the font to the Traditional Chinese language code (for example, zu-Hant). The
[LANGUAGE] section specifies the prompt files for the IP Phone. The prompt file is
only downloaded to the file system if the version is higher than the existing prompt
version, or if DOWNLOAD_MODE is set to FORCED. The IP Phone firmware
includes the base set of prompt files so downloads are not necessary for languages
natively supported by the firmware.
3. After the required fonts are downloaded from the TFTP Server, the IP Phone resets
and registers to the TPS.
Contents
This section contains the following topics:
• Introduction on page 643
• Description on page 644
• IP Phone support on page 645
• Three-port switch support on page 645
• VLAN IDs on page 646
• Enhanced Data VLAN on page 648
Introduction
The 802.1Q support is available for the following IP Phones
• 2001 IP Phone
• 2002 IP Phone
• 2004 IP Phone
• Avaya 2007 IP Deskphone
• Avaya 2033 IP Conference Phone
• Avaya 2050 IP Softphone (through the PC operating system)
• Avaya 1110 IP Deskphone
• Avaya 1120E IP Deskphone
• Avaya 1140E IP Deskphone
• Avaya 1150E IP Deskphone
• Avaya 1165E IP Deskphone
• Avaya 1210 IP Deskphone
Description
The p bits within the 802.1Q standard allow packet prioritization at Layer 2 improving network
throughput for VoIP data.
The 802.1Q standard specifies a new format of Ethernet frame. A standard Ethernet frame
contains
• a header consisting of a six-byte destination MAC address (following the header is a data
area)
• a six-byte source MAC address
• a two-byte protocol identifier
The 802.1Q formatted frame is identical to a standard Ethernet frame, with the exception of
the 4-byte 802.1Q tag that is inserted between the source MAC address and the protocol
identifier. The first 16 bits of the 802.1Q tag field is the Tag Protocol Identifier containing 8100
(hex), allowing the Ethernet interface to distinguish it from standard Ethernet frames. The last
16 bits of the 802.1Q tag contain the following information
• a 3-bit Priority field (the 802.1p defined bits)
• a 1-bit Canonical Field Identifier (CFI)
• a 12-bit VLAN ID field
IP Phone support
The IP Phones support 802.1Q as follows
• 802.1Q can be enabled or disabled at boot time using manual configuration or control
downloaded from the TPS.
• If 802.1Q is disabled, standard Ethernet frames are transmitted.
• If 802.1Q is enabled, all frames transmitted by the Ethernet driver have the 802.1Q tag
bytes inserted between the source MAC address and the protocol type field. The tag
protocol identifier field contains 8100 (hex) and the CFI bit is set to 0.
• When 802.1Q is enabled, the configuration of separate voice and data VLANs is possible.
Each VLAN has its own ID and priority on the IP Phone. Voice messages have the priority
bits of all frames set to 6 (octal) and the VOICE VLAN ID is set to 000 (hex) by default.
Data messages have the priority bits of all frames set to 0 and the Data VLAN ID is set
to 000 (hex) by default. The GUI and TPS configured values override these values.
• The IP Phone Ethernet driver receives any Ethernet frame destined for it, regardless of
whether 802.1Q is enabled or whether the received frame is an 802.1Q tagged frame.
The only exception is any 802.1Q tagged frame with the CFI = 1. In this case the frame
is discarded.
• The IP Phone Ethernet driver strips the 802.1Q tag information from the frame prior to
passing it on to the IP stack.
• The IP Phone Ethernet driver filters packets by the VLAN tag and MAC address. Tagged
traffic is prioritized and routed based on the priority bits.
VLAN IDs
The VOICE and Data VLAN ID fields can be specified on a per interface basis. There is only
one network interface on the IP Phone; however, the IP Phone has two internal IDs, one for
voice and one for data traffic. The IP Phone firmware can detect and route the voice and data
traffic.
The VLAN ID fields are global settings. That is, all voice packets transmitted by the IP Phone
have the same VOICE VLAN ID. If Data VLAN is enabled, the IP Phone adds the Data VLAN
ID to untagged traffic. However, if the traffic arriving on the PC port is already tagged, the frame
passes through unchanged.
Important:
VLAN filtering on the telephony port is disabled by default. If tagging is enabled on the
telephony port, you can enable VLAN filtering on the telephony port. When VLAN filtering is
enabled, packets destined for the IP Phone port are filtered based on the MAC address and
the VLAN tag.
If VLAN filtering is not enabled on the telephony port, packets destined for the IP Phone port
are filtered only on the MAC address. Filtering based on the VLAN tag does not occur. This
makes the telephony port susceptible to broadcast storms and a Denial of Service (DOS)
attack.
Port numbers are specified for the Avaya 2000 Series IP Deskphones, Avaya 1100 Series IP Deskphones,
Avaya 1200 Series IP Deskphones, and Avaya 2050 IP Softphone. All ports in the following table are
Listen ports, and specify the destination IP address and port number.
Table 142: Incoming port numbers
The following table shows the port numbers for outgoing connections from Avaya 2007 IP Deskphone,
Avaya 1100 Series IP Deskphones, Avaya 1200 Series IP Deskphones, and Avaya 2050 IP Softphone.
Table 143: Outgoing port numbers
Bluetooth® is a wireless communication technology that is especially appropriate for cable replacement,
but is not a personal mobility technology. The Avaya 1140E/1150E/1165E IP Deskphone are Class 2
Bluetooth® wireless technology devices. This means the Bluetooth® wireless technology devices work up
to 10 meters. However, audio performance in a Bluetooth® wireless technology headset suffers if you walk
away from the phone. After 10 meters, the link drops.
Both Bluetooth® wireless technology and Wireless Fidelity (WiFi) wireless protocols operate in the 2.40
Industrial, Scientific and Medical (ISM) Radio Frequency (RF) band. Bluetooth® wireless technology and
WiFi wireless communications can interfere with each other. Interference can occur between
Bluetooth® wireless technology and WiFi wireless communications, which results in lowered data
throughput. Bluetooth® wireless technology utilizes a frequency hopping mechanism so that it does not
stick in a fixed channel like WiFi does and the master and slave devices keep hopping synchronously
during whole connecting time. However, occasionally Bluetooth® wireless technology devices can hop
into a channel, which other WiFi devices occupy and can encounter corrupted packet at that hop. The
Bluetooth® wireless technology headset (audio-oriented) devices are more susceptible to radio
interference than other data-oriented devices because Synchronous Connection-Oriented Link (SCO)
data do not re-transmit in the Bluetooth® wireless technology protocol. When an audio packet is corrupted
or lost, you can hear crackling and popping noise due to the missing data. This is evident when you listen
to dial tones or other continuous audio tones. During regular speech, this effect is less perceptible.
The Bluetooth® wireless technology and WiFi interference is a normal part of network operation. If
Bluetooth® wireless technology and WiFi must coexist, the following mitigation techniques can produce
a more satisfactory user experience when WiFi and Bluetooth® wireless technology operate
simultaneously.
• The Avaya 1140E/1150E/1165E IP Deskphone can transmit at up to 0 decibels (dBm). The IP Phone
Bluetooth® wireless technology receivers can handle an interference that is on channel at 11 decibels
(dB) less than the desired signal. That is, the required signal-to-noise level is 11 dB.
For example, assume no loss exists in the antenna design, at 1 meter away the power drops to -40
dBm. If the environment shows activity throughout the band at -51dBm, performance of the
Bluetooth® wireless technology headset is optimal only within 1 meter of the Avaya 1140E IP
Deskphone due to the required Signal-to-Noise ratio of 11 dB. However, this calculation is based on
an ideal scenario.
• Due to FCC regulations, Bluetooth® wireless technology is required to hop amongst at least 40 of
the 80 available channels in the 2.4 GHz band. Hence, Bluetooth® wireless technology performance
is optimized if approximately half of the 2.4 GHz band possess low levels of WiFi activity. Low levels
of WiFi activity is determined by the desired performance versus distance of the Bluetooth® wireless
technology headsets.
Clients operate on the channels along with wireless access point (WAP). Therefore, the interference zone
can be up to twice the WAP range. The interference levels subside on a per-channel basis only when a
user device is not nearby.
Contents
This section contains the following topics:
• IP Deskphone power requirements on page 655
• Environmental specifications on page 657
Table 144: Power requirements for IP Deskphones using Power over Ethernet
Classification 2
Table 145: Power requirements for IP Deskphones using Power over Ethernet Classification
3 on page 656 provides power requirements for IP Deskphones, which use Power over
Ethernet Classification 3.
Table 145: Power requirements for IP Deskphones using Power over Ethernet
Classification 3
Environmental specifications
Table 146: Environmental specifications on page 657 shows the environmental specifications
of IP Phones.
Table 146: Environmental specifications
Parameter Specifications
Operating temperature +5° to +40°C, ambient
Operating humidity +5% to 95% RH (29 g/m3 mean absolute
humidity)
Storage temperature –40° to +70° C
–20° for Avaya 2007 IP Deskphone
Table 147: IP Deskphone context-sensitive soft keys on page 659 describes the IP Deskphone feature
assignment for each of the dedicated keys. Use LD 11 to program keys 16 to 26 on the IP Deskphones.
The Avaya 1230 IP Deskphone uses keys 27 to 30 for the extra four dedicated keys.
If you attempt to configure anything other than the permitted response, the Call Server generates an error
code.
For more information about context-sensitive soft keys, see Avaya Features and Services Fundamentals,
NN43001-106.
Table 147: IP Deskphone context-sensitive soft keys
Table 148: IP Phone supported call features on page 661 shows a list of supported call features for the
IP Phones.
Table 148: IP Phone supported call features
Feature Description
AAG ACD Answer Agent
ACNT ACD Account
ADL Autodial
AGT ACD Agent
AMG ACD Answer Emergency
A03 Three party conference
A06 Six party conference
ARC Attendant recall
ASP ACD Call Supervisor
AWT ACD Call Waiting Time
AWC ACD Calls Waiting
BFS Busy Forward Status
CA No hold conference - autodial
CCOS Controlled Class of Service
CFW Call Forward
CHG Charge Account
CLID Caller ID and called ID
CPN Calling Party Number
CS No hold conference - speed call
CSD Conferee Selectable Display
CWT Call Waiting
The 2001 IP Phone, Avaya 2033 IP Conference Phone, Avaya 1110 IP
Deskphone, and Avaya 1210 IP Deskphone do not support Call Waiting.
DAG ACD Display Agents
DSP Display
Feature Description
DIG Display Intercom Group
DPU Directed Call Pickup
DRC DID Route Control
DWC ACD Display Call Waiting Calls
EOV Enhanced Override
EMG ACD Emergency
ENI ACD Enable Inflow
FLH BCS Flash
FOV Flash Override
GHD Group Hunt Deactivate
GRC Group Call
GPU Group Pickup
HOT Hotline
ICF Internal Call Forward
IMM BCS Immediate
LNR Last Number Redial
MCK Message Cancellation Key
MIK Message Indication Key
MRK Message Registration Key
MSB Make Set Busy
MWK Message Waiting Key
NHC No Hold Conference
NKL Notification Key Lamp
NRD Not Ready
NSVC ACD Night Service
OBV ACD Observe Agent
OSN Onsite Notification
OVB Overflow position Busy
OVR Override
PRK Call Park
PRS Privacy Release
Table 149: FLEXnet licensing error codes on page 665 describes FLEXnet licensing error codes for the
Avaya 2050 IP Softphone only.
Table 149: FLEXnet licensing error codes
Preamble
The licenses for most software are designed to take away your freedom to share and change
it. By contrast, the GNU General Public License is intended to guarantee your freedom to share
and change free software—to make sure the software is free for all its users. This General
Public License applies to most of the Free Software Foundation's software and to any other
program whose authors commit to using it. (Some other Free Software Foundation software
is covered by the GNU Library General Public License instead.) You can apply it to your
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When we speak of free software, we are referring to freedom, not price. Our General Public
Licenses are designed to make sure that you have the freedom to distribute copies of free
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you want it, that you can change the software or use pieces of it in new free programs; and
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To protect your rights, we need to make restrictions that forbid anyone to deny you these rights
or to ask you to surrender the rights. These restrictions translate to certain responsibilities for
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For example, if you distribute copies of such a program, whether gratis or for a fee, you must
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The precise terms and conditions for copying, distribution and modification follow.
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along with the object code.
4. You may not copy, modify, sublicense, or distribute the Program except as expressly
provided under this License. Any attempt otherwise to copy, modify, sublicense or distribute
the Program is void, and will automatically terminate your rights under this License. However,
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5. You are not required to accept this License, since you have not signed it. However, nothing
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reason (not limited to patent issues), conditions are imposed on you (whether by court order,
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from the conditions of this License. If you cannot distribute so as to satisfy simultaneously your
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may not distribute the Program at all. For example, if a patent license would not permit royalty-
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If any portion of this section is held invalid or unenforceable under any particular circumstance,
the balance of the section is intended to apply and the section as a whole is intended to apply
in other circumstances.
It is not the purpose of this section to induce you to infringe any patents or other property right
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the author/donor to decide if he or she is willing to distribute software through any other system
and a licensee cannot impose that choice.
This section is intended to make thoroughly clear what is believed to be a consequence of the
rest of this License.
8. If the distribution and/or use of the Program is restricted in certain countries either by patents
or by copyrighted interfaces, the original copyright holder who places the Program under this
License may add an explicit geographical distribution limitation excluding those countries, so
that distribution is permitted only in or among countries not thus excluded. In such case, this
License incorporates the limitation as if written in the body of this License.
9. The Free Software Foundation may publish revised and/or new versions of the General
Public License from time to time. Such new versions will be similar in spirit to the present
version, but may differ in detail to address new problems or concerns.
Each version is given a distinguishing version number. If the Program specifies a version
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following the terms and conditions either of that version or of any later version published by
the Free Software Foundation. If the Program does not specify a version number of this
License, you may choose any version ever published by the Free Software Foundation.
10. If you wish to incorporate parts of the Program into other free programs whose distribution
conditions are different, write to the author to ask for permission. For software which is
copyrighted by the Free Software Foundation, write to the Free Software Foundation; we
sometimes make exceptions for this. Our decision will be guided by the two goals of preserving
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NO WARRANTY
11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO
WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW.
EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR
OTHER PARTIES PROVIDE THE PROGRAM "AS IS" WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS
WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF
ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
12. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING
WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR
REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR
DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM
(INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED
INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF
THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER
OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
MAD
This product contains module MAD, which is distributed in accordance with the terms of the
GNU General Public License version 2, provided below.
This product is licensed as described in “GNU GENERAL PUBLIC LICENSE” above.