Business Transformation

Operators as Agile Businesses

Rob Rich, Managing Director

Insights Research, TM Forum
rrich@tmforum
v2011.1
© 2011 TeleManagement Forum | 1 www.tmforum.org
 Plenty of ‘Opportunity’ but how do CSPs profit from it?

• $1.1T revenues • Growing revenues &

• 6.6B users margins
• Connected consumer • Funding new networks
• Internet of Things & services
• mEverything • Growing customer
relevance
• Educating regulators
• Managing risks

Business Agility is critical to success

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Copyright © 2011 TeleManagement
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2 All Rights Reserved. | 2 www.tmforum.org
 Agenda
Martin Creaner,
Rethinking Communications:
2:05 – 2:25 President & CEO,
The Service provider Challenge TM Forum

John Dillon,
Keeping your customers happy: VP Marketing S3G,
2:25 – 2:40
The key to customer experience transformation Alcatel-Lucent

Jay R Blanc Selva,

6 Vital Steps to Transform for Operational
2:40 – 2:55 Operational Excellence & TQM
Excellence Director, Huawei

Service Innovation: How kajeet Delivers the
2:55 – 3:10 Experience to enable the Customer Lifestyle and
Convergence with New Business Models
Pat McCarthy,
Vice President Marketing,
Service Delivery Solutions, Telcordia
Ben Weintraub, COO, kajeet

Ersin Ihsan Unkar,

Identifying and Predicting Near Real Time
3:10 – 3:25 Senior Software Developer,
Business Opportunities Turkcell Teknoloji

Kindle Fire drawing!

v2011.1
© 2011 TeleManagement
Copyright © 2011 TeleManagement
Forum | Forum,
3 All Rights Reserved. | 3 www.tmforum.org