Survey Questionnaire: Quality Management System of Fast Food alok ng mga kainan.

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Chain Business in Antipolo City
2. Reliability 1 2 3 4 5
PART I. Directions: Please answer the questionnaire honestly and 1. They are providing table numbers to
without any mental reservations by checking (√) the appropriate boxes ensure correct orders.
or by filling in the blanks. Your responses will be treated with utmost (Sila ay nagbibigay ng numero upang masiguro
concern and confidentiality. ang tamang orders)
2. They effectively communicate their
Name (optional):____________________________ commitment to reliability and quality
assurance to customers with online
1. Age: ☐ 19 years old ☐ 40－49 years old presence, visible signages and staff
and below training.
☐ 20 － 29 years ☐ 50－59 years old (Maayos na ipinaaabot ng mga food restaurant
old ang kanilang pangako sa reliability at quality
☐ 30 － 39 years ☐ 60 years old and assurance sa mga kustomer sa online
old above presence, mga nakikitang paskil, at
pagsasanay ng mga tauhan)
2. Sex: ☐ Male ☐ Female 3. They take to be transparent about their
sourcing, preparation methods, and quality
3. Civil ☐ Single ☐ Married assurance processes.
Status: ☐ Separated ☐ Widow(er) (Sila ay tapat tungkol sa pinagkukunan, paraan
ng paghahanda, at mga prosesong pangalaga
PART II: Directions: Please rate the following statement by putting a sa kalidad.)
check (√) on the area that corresponds to your own perception by using 4. There are protocols that are established to
the scale of: resolve problems to safety and maintain
1－ Strongly Disagree customer satisfaction.
(Mayroong mga patakaran na ipinapatupad
2－ Disagree upang malutas ang mga problemang may
3－ Neutral kaugnayan sa kaligtasan at mapanatili ang
4－ Agree kasiyahan ng mga kustomer.)
5－ Strongly Agree
3. Responsiveness 1 2 3 4 5
1. They enable technological innovations like
A. Quality of Service
digital tools be integrated seamlessly into
1. Tangibility 1 2 3 4 5
fast process of ordering and payments.
1. They have a pleasing facility which
(Nagagawa nitong mapabilis ang proseso ng
includes cleanliness, interior design, and
pagbabayad ng mga transakyon sa
proper equipment (table, chairs and
pamamagitan ng teknolohikal na inobasyon)
utensils).
2. The staffs are motivated to answers
(Ang kanilang pasildad ay kalugod-lugod tignan
quickly to customer complaints and
at nagtataglay ng kalinisan, interior design, at
provide quick solutions.
maayos na kagamitan lamesa, upuan at
(Ang mga staff ay agad sinusolusiyonan ang
kagamitang pangkain)
hinaing ng mga kustomers)
2. The fast food chain consistently ensures
3. I can see that they value customer's time
appealing food presentation as part of their
and limit wait times to satisfy customers.
quality management system.
(Nakikita kong binibigyan nila ng halaga ang
(Ang mga kainan ay patuloy na sinisigurado
oras ng mga kustomers sa paghihintay)
ang nakakaengganyong pagkakapresenta ng
4. They adapt to changing customer
pagkain bilang bahagi ng kanilang quality
preferences and feedback in real-time.
management system)
(Sila ay nakakasabay sa mga nagbabagong
3. They provided menu to ensure the likings
pabor at opinyon ng mga customer sa totoong
of the customer.
oras)
(Nagbibigay sila ng menu upang siguruhing
naaayon ang kagustuhan ng mga customer.)
4. Assurance 1 2 3 4 5
4. They practice environmental sustainability
1. The manager reviews the effectiveness of
practices, such as eco-friendly packaging
internal controls, systems, and financial
and responsible sourcing of ingredients,
records.
contribute to the tangibility of food
(Sinusuri ng tagapamahala ang pagiging
restaurants' offerings.
epektibo ng mga panloob na kontrol, sistema at
(Sila ay nagpapatupad ng mga praktikang
mga rekord sa pananalapi)
pangkalikasan tulad ng eco-friendly na
pagbabalot at responsable pagkuha ng mga 2. They may work closely with customer
sangkap, na nag-aambag sa tangibility ng mga service to gather feedback on products.
(Sila ay nakikipag-ugnayann sa customer
service para pag-aralan ang feedback ng mga
kustomer)
3. They initiate a product recall to prevent
further injury to customers and risk to the
company.
(Sila ay naglulunsad ng pagbabaliktanaw ng
produkto para maiwasan ang mga problemang
maaring mangyari)
4. They undertake to deliver well their goods
or services and the activities.
(Nagsasagawa sila ng mahusay na paghahatid
ng kanilang mga produkto o serbisyo at mga
aktibidad.)
5. Empathy 1 2
1. They have ability to understand and share
the feelings of each other.
(May kakayahan silang umunawa at ibahagi
ang nararamdaman ng bawat isa.)
2. The fast food I ate considered and
understood the perspective of a colleague
or team member.
(Ang fast food na aking kinainan ay
isinasaalang-alang at nauunawaan ang
pananaw ng kasamahan o miyembro ng
koponan.)
3. I see that manager use it to gauge a
customer’s mood and use that information
to determine how best to proceed.
(Makabubuti sa mga manager ang malaman
ang kagustuhan ng mamimili)
4. They showing support a long way to help
them through the situation and inspire
them to perform better.
(Nagpapakita sila ng suporta sa mahabang
paraan upang matulungan sila sa sitwasyon at
magbigay ng inspirasyon sa kanila na gumanap
nang mas mahusay.)
B. Quality of Product
1. Conformance 1 2
1. They achieve and meet our needs as a
customer.
(Nakamit at natutugunan nila ang mga
pangangailangan namin bilang isang kustomer.)
2. They choose the perfect material which
completes the needs of the product at the
optimum level of satisfaction.
(Pinipili nila ang perpektong materyal na
kumukumpleto sa mga pangangailangan ng
produkto sa pinakamainam na antas ng
kasiyahan.)
3. Those products provide services at the
lowest possible cost.
(Nagbibigay sila ng produkto o serbisyo kapalit
ng mababang presyo)
4. Their programs/events are organized and
supported by top management authorities.
(Ang kanilang mga programa o kaganapan ay
inayos at sinusuportahan ng mga nakatataas)
2. Product 1 2
1. It's delicious and it's exactly the taste I'm
looking for in a meal.
(Masarap at sakto sa panglasa ko ang
inihandang pagkain.)
2. It’s convenient and easy to eat
(Mabilis at Madali itong kainin.)
3. The meals are affordable and the price is
reasonable.
(Ang pagkain ay abo’t kaya at may
makatwirang presyo.)
4. It makes me feel satisfied eating the meal
served.
(Nakakaramdam ako ng kasiyahan sa pagkain
ng pagkaing inihain)
3 4 5 3. Safety and Security 1 2 3 4 5
1. I am comfortable and secure while dining
in.
(Ako ay komportable at ligtas habang ako ay
kumakain.)
2. The tables, chairs, and cutlery are in good
condition.
(Malinis ang mga lamesa, upuan at kubyertos.)
3. The floor in the dining area is in good
condition, it’s not wet or slippery.
(Ang sahig tapakan ay mabuti ang kondisyon
hindi basa o madulas)
4. The food safety and hygiene rules are
implemented.
(Ipinapatupad ang mga alituntunin sa
kaligtasan at kalinisan sa pagkain)
4. Communication and Information 1 2 3 4 5
1. They explain and provide a precise
estimate of the product's availability.
(Nasasaad at nagbibigay ng tamang oras sa
paghahain sa produkto.)
2. I completely understand the product
promotion.
(Naiintindihan ko ang sinasaad na promosyon
sa produkto.)
3 4 5 3. My orders were repeated in a manner that
was simple and clear.
(Malinaw at maayos na inuulit ang aking inorder
na pagkain.)
4. The fastfood crew provides information on
menu items and recommend options
politely.
(Nagbibigay ang mga fastfood crew ng
impormasyon tungkol sa mga item sa menu, at
magalang na nagrerekomenda ng mga
opsyon.)
5. Experience 1 2 3 4 5
1. The food chain crew is courteous.
(Mabait ang pakikitungo ng mga empleyado.)
2. They have provided balance service to
every customer.
(Nagbibigay sila ng pantay-pantay na
pagaasikaso sa customer.)
3. I would eat at this restaurant again.
(Ako ay kakain ulit dito.)
4. I would recommend this place to others.
3 4 5 (Irerekomenda ko ang kainan na ito sa iba.)
Thank you for your participation!
Your input is valuable for our research.