Week 2 Writing

Writing
1 Lesson 1
To Dear
joebloggs@youmail.co.uk
Mr Jones, Greetings:
Dear Mr Jones,
Subject Formal Email Dear Ms Peters,
Dear Sir,
Dear Mr Jones,
Dear Madam,
Dear Sir/Madam,

We use ‘Ms’ for all women, regardless of whether they’re married or not.

Gender-inclusive Language
Avoid using ‘Mr’, ‘Ms’ or any other word that could identify gender with these
greetings:
Dear S. Jones,
Dear Ruth Peters,
Dear Colleague,
Dear Customer Complaints Team,
To The Hiring Team,

Opening Statement
Begin your letter by explaining who you are, if necessary, and why you’re writing.
You can also immediately state what you want from the person.

To Dear
joebloggs@youmail.co.uk
Mr Jones,

Subject Formal Email

Dear Mr Jones,
I am writing to inform you that...
I am writing to inform you that/about…
I am writing to request clarification/more
information about…
Following our telephone conversation
yesterday…
I received your email on Monday regarding…
I am writing to express my dissatisfaction with…
and to request a refund.
Thank you for taking the time to read this letter.
Week 2 Writing
Request Action
After explaining why you’re writing and giving some details, request action from the
person you’re writing to.

To Dear
joebloggs@youmail.co.uk
Mr Jones,

Subject Formal Email

I would be grateful…
Dear Mr Jones, I would appreciate…
I am writing to inform you that... I am requesting…
I am requesting...
Could you…?

Closing
Before you sign off from your letter, add a sentence that looks towards the future. In
it, you can state again what action you expect from the person you’re writing to.

To Dear
joebloggs@youmail.co.uk
Mr Jones,

Subject Formal Email

Thank you in advance for your
Dear Mr Jones, cooperation.
I am writing to inform you that... I look forward to hearing from
I am requesting... you soon.

I look forward to hearing from you soon.

Sign off

To Dear
joebloggs@youmail.co.uk
Mr Jones, Use ‘Yours sincerely’ when you know the name
of the person we’re writing to.
Subject Formal Email Dear S. Jones, … Yours sincerely,
Use ‘Yours faithfully’ when you don’t know the
Dear Mr Jones, name of the person we’re writing to.
I am writing to inform you that... Dear Homeowner, … Yours faithfully,
I am requesting... Other options:
Regards,
I look forward to hearing from you soon. Best regards,
Regards, Finally, write your first name and surname, and
you’re done!
Week 2 Writing
Formal Emphasis Words
somewhat quite

rather certainly

undoubtedly slightly

barely markedly

Formal Transition Words

Contrast however; nevertheless; conversely; despite; yet

furthermore; moreover; additionally;

Additional ideas
correspondingly; in addition

Result therefore; thus; as a result

Summary In conclusion; To conclude; To summarise

Week 2 Writing
Example Letter

To Dear
elanormathers@youmail.co.uk
Mr Jones,

Subject Property Dissatisfaction

Dear Eleanor Mathers,

My name is Charlotte Taylor, and I live at 7 Cliff Road. I am writing

to express my dissatisfaction with the state of the property and to
request that you make some repairs and improvements.

As you are aware, I moved into the property on 08.04.23, having

been shown around by Jack Pickering, the estate agent. There are
two main points I wish to draw your attention to. Firstly, the stairs
are extremely dangerous, and they undoubtedly would not pass a
building inspection. There is no bannister, and four of the stairs
have holes in the wooden tread. I am requesting that a bannister
be installed and the faulty steps be repaired.

Secondly, there is an issue with the insulation in the bathroom;

moreover, the small window in there does not close. Therefore, the
temperature in the bathroom is substantially lower than in the
rest of the house. I would be grateful if the window could be fixed
and the room could be better insulated. In the interim, I would
appreciate the provision of a bathroom-safe heater.

Could you please give me an estimated date of when these repairs

and improvements will be completed?

Thank you in advance for your attention,

Yours sincerely,
Charlotte Taylor