AREA EXAMPLES nl a ny COCO) PU US UM CO) NO) eas AIENS PAN Bs Ee Making Friends in School LEARNING Understanding Algebraic Expressions Wa EE a Student Council patctoe lovey ae eae TAN) Organizing a School PavauoessyulUyranatsy Campaign \\\i Be WS mii |lULTlhWtName : Ashley C.Ampuan Grade & Section : 10-Brilliant TAKE HOME OUTPUT #2 SCHOOL YEAR JOURNAL ENGLISH 4TH QUARTER Back when I was a freshman, there was this one moment that always gets me excited when | think about it. It was during the start of the pandemic, and we had to do online classes for the first time ever. Everything was so new and different, but it was also kinda cool to be trying out this whole online learning thing. It felt like we were part of something big, you know? Oh boy, Junior high school was a rollercoaster ride of ups and downs. The struggles with online classes were real, especially because the internet was kinda slow sometimes. And that's really frustrating because that time we really do need a strong internet to be able to go to. class, why? Because we've in set up of Online Class because pandemic started. But amidst all that, | found a close friend in one of my classmates who eventually became my bestie. We'd laugh over glitches in our video calls and help each other out with assignments. But hey, it wasn't all bad. We had some pretty awesome moments too! Like when our section won big in school contests, especially the Greek mythology roleplay. Man, that was epic! I'll never forget the time we dressed up as Medusa and rocked the stage. And then there was the title defense and the mock defense ~ nail-biters for sure, but we pulled through like champs! But you know what really hit us hard? Losing one of our dear classmates. It was like a punch in the gut, and it left a hole in our hearts. We miss her every single day, and things just haven't, been the same without her. It's a painful reminder of how fragile life can be, and it taught us to cherish every moment we have with the people we love. So, looking back on it all, I'd tell my freshman self to embrace every new experience with an open heart and mind. To my classmates, I'd say" cherish the friendships you make because they're the ones who'll stick by you through thick and And to my teachers, thank you for your patience and dedication - you're the real MVPs. And to my batchmates, let's make the most of every moment we have together because who knows what the future holds.| Lage | TP Ppp} | Pt Take Home Output #3 f rrr Ere .Performance Task 2 Panuto: Gumawa ng panayam sa iyong pamayanan. Ang nasa unang pangkat ay mga katanungan na iyong tatanungin sa magulang o guardian at sa isang kabataan. Sa pang-apat na kolum naman, isulat mo mismo ang iyong mga kasagutan sa mga tanong na naibigay. Mga Katanungan Sagot ng Magulang/ guardian Sagot ng kabataan Sagot ko 1, Anong gulang nararapat magkaroon ng nobyo/nobya? 2. Dapat bang magulang ang siyang pumili ng magiging nobyo/nobya ng anak? 3. Kung makiusap ang magulang na huwag munang makipag nobyo/nobya, dapat ba itong sundin? 4. Kung sa hindi inaasahang pagkakataon ay nabuntis o nakabuntis ang isang kabataang nag-aaral pa, ano ang dapat niyang gawin? 5. Dapat bang ilihim sa mga magulang kung may nobyo/nobya na ang isang anak? Gabay na tanong Sa kabuuan, anong natuklasan mo sa inyong sarili hinggil sa pagkakaroon ng posisyon tungkol sa mga isyung may kinalaman sa kawalan ng paggalang sa dinidad at sekswalidad ng tao? Mahalaga na tratuhin natin ang bawat isa ng pantay-pantay at may dignidad. Ang pagkakaroon ng respeto at pag-unawa sa mga pagkakaiba-iba ng tao, pati na rin ang pagpapahalaga sa kanilang karapatan, ay mahalaga upang mabuo ang isang lipunan na malaya at makatarungan para sa lahat.Activity ith Quarter ViDeo CLIP Viewing URL: tps: om outbe.com/wateh2v=hp2FItBUHO (actual video i ansable in he video presentation) + Te: Sample Oude Taking | Customer Sppot Phpines by Magellan's Solutions Direction: From the gen URL, vith veo cp ofa sample dr taking. Take note ofthe qualities and inportant points applied by the cal center In the YouTube video “Sample Order Taking | Customer Support Philippines by Magellan's Solutions,” the call center agent showcased excellent communication skills, actively listening to the customer's needs, and providing accurate information about the products. The agent remained professional and patient throughout the call, ensuring a smooth and satisfactory experience for the customer. Act wity 14 A. Answering the Telephone : B. Talking the Telephone INSERT NAME]. How can I help you?" Flight due to CoViD-19. Reminder: Speak clearly and confidently, ‘Agent: Um, before anything else, um, may | know your name so introducing yourself and offering assistance. TL know how to address you properly? Customer: (Oistorted Line) It's MXXGAXX ZXXNXXR ‘Agent: Thank you ma'am. Can | eall you Ms. MAEGAN? 2. “Good afternoon! You're through to John Lewis. ‘My name is [INSERT NAME]. How may |help you Customer: No! It's M-A-R-G-A-R-E-T-H! Agent: Uh huh, OK. today?" Reminder: Greet the caller warmly, mention the company name, introduce yourself, and offer assistance. 3." Good morning! Visit Wales, [INSERT NAME] speaking. How may | help you?* ‘Areas Needed to be Improved or Deleted: 1. The agent's use of filler words like “um” creates a sense of Reminder: Offer a friendly greeting, mention the uncertainty and lacks professionalism. It's better to speak confidently and directly. 2. The agent's attempt to confirm the caller's name is company name, introduce yourself, and offer assistance. 4. "Good afternoon. You're speaking to [INSERT interrupted by a distorted line, indicating a potential technical NAME]. How may I help you? Reminder: Provide a polite greeting, introduce issue. This should be acknowledged, and steps should be taken to address the problem. yourself. and offer assistance 3. The agent's attempt to address the caller as “Ms. MAEGAN" 5. "Good morning! DW Sports Online, this is instead of "Margareth” shows a lack of attention to detail and [INSERT NAME], how can | help?” | ray come across as disrespectful. It's important to listen 1. "Welcome to Lego Customer Service. My name is ‘Customer: Hi, I want to refund my ticket in Qatar Airways Reminder: Provide a cheerful greeting. mention the carefully and address the caller by the correct name. company name, introduce yourself, and offer 4. The agent's response of "Uh huh. OK." lacks warmth and assistance. ‘empathy. It's important to acknowledge the caller's correction and respond politely and respectfully | Ashley C.Ampuan | 10-Brilliant | T.L.E. | A ee)