Dell Unity Newsletter – July 2023

DELL UNITY
QUARTERLY
SUPPORT
HIGHLIGHTS
.
July 2023

Table of Contents
Time to Upgrade? ........................................................................................................................................ 2
Latest Code Released .................................................................................................................................. 2
Target Code .................................................................................................................................................. 2
Recommended Drive Firmware Bundle ...................................................................................................... 3
Connectivity ................................................................................................................................................. 3
Technical Advisories and Security Advisories .......................................................................................... 4
Top Customer Viewed Knowledgebase Articles ........................................................................................ 5
New Knowledgebase Articles ..................................................................................................................... 5
Videos ........................................................................................................................................................... 6
End of Standard Support ............................................................................................................................. 8
CloudIQ AIOps Monitoring & Analytics for Unity..................................................................................... 10
Subscribe to our newsletter .......................................................................................................................... 11
Access the SolVe website here .................................................................................................................... 11
We want to hear from you! ........................................................................................................................... 11

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 Dell Unity Newsletter – July 2023

Time to Upgrade?

Have you updated to

the Latest Code yet?
Updating/Upgrading to the latest code or Target
is very important. Customers on newer code enjoy
greater functionality and fewer outages/service
requests. Dell Unity OE Revision Matrix | Dell US
Updating to code levels that have been released in
the last 12 months ensures that you can take
advantage of the newest features, functionality,
fixes, and security enhancements.
For Unity that means 5.2.1 or greater.
Updating to the Latest Code OR Target Code
ensures that you can take advantage of the newest
features, functionality, fixes, and security
enhancements.

Latest Code Released

Dell Unity Operating Environment (“Unity OE”) Minor Release 5.3.0 is the latest release for all Dell Unity
(“Unity”) products. It was released on May 05, 2023. Please see the Release Notes for a full list of resolved
issues. This OE version includes the latest drive firmware bundle, V20. Unity OE and drive firmware are
customer upgradable.

Target Code

Dell Technologies has established Target Code for each product to ensure stable and reliable environments.
Target Code is a specific code release that has successfully met specific criteria that enables it to be a highly
trusted and recommended code release. Dell Technologies encourages customers to upgrade to a Target Code
version to ensure a stable and reliable environment. If a customer requires features or enhancements that are
provided by a new version, the customer should upgrade to that version. The current Target version for all Unity
models is 5.3.0.

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 Dell Unity Newsletter – July 2023

Unity Operating Environment

Model Code Family Target Code Run Time Hours
Table entries 4.x and 5.x 5.3.0 >4.0 million hours

Recommended Drive Firmware Bundle

The latest version of the drive firmware bundle is V20. Customers are advised to regularly update their drive
firmware using the latest drive firmware bundle. Drive firmware is customer upgradable using the Drive
Firmware upgrade wizard in Unisphere. You will see a Unisphere alert when new firmware is available for your
specific drives. The wizard will download and install the latest firmware.

You can read the drive release notes from the link here: 000021322

Connectivity

Your Action may be Required to

Keep your Unity Array Connected
as older versions are Retired!

Unity Connectivity: Please be aware of recent End of Service Life (EOSL)

date for Secure Remote Services (SRS) gateways.
• Centralized SRS Gateway: Effective June 15, 2023, all versions of Secure Remote Services (SRS)
Gateway have reached end of service life and will be replaced with Secure Connect Gateway (SCG).
Upon reaching end of service life, support for SRS (including remediation and mitigation of security
vulnerabilities) will be discontinued.
o See KB 000188341 for the SRS update path, as multiple updates may be required to reach
version 3.52 and then upgrade to SCG, depending on the current version.

o This video shows how to upgrade from SRS 3.52 to SCG.

See KB 000022755 for information on how to upgrade your Unity OE.

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 Dell Unity Newsletter – July 2023

Technical Advisories and Security Advisories

The following Advisories were released in the last 1.5 years.

Article ID Dell Technical Advisories Date

DTA 205836 Dell Unity: Storage Processors Running 5.1.X Code May Panic After Dec 14, 2022
275-300 Days of Runtime (User Correctable)
Arrays with Continuous Availability (CA) enabled may experience
DTA 195555 Storage Processor (SP) panics after upgrading to 5.1.2 April 11, 2022
Resolution: Upgrade to Unity OE version 5.1.3 or newer

Secure Remote Services Virtual Edition: Versions 3.40 and earlier may
lose connectivity or feature availability on January 31, 2023, as a result
Oct 06, 2022
DTA 193441 of certificate expiry
Resolution: Update the SRS version to 3.52 or upgrade to
Secure connect gateway 5.1 or later

Dell Unity: MetroSync (File Sync) replication destination may

DTA 185837 experience inconsistent data (User Correctable) April 11, 2022
Resolution: Upgrade to Unity OE version 5.0.7 or newer

Dell Unity with CTA: Incomplete rehydration of files while using CTA
12.1 Recall task or Delete Orphans task with file sizes of 2 MB or April 09, 2022
DTA 183819
larger.
Resolution: Upgrade to Unity OE version 5.0.7 or newer

Arrays with drives running firmware version C342 and OE version 4.X
DTA 183830 can experience hung drives after updating to Unity 5.X April 09, 2022
Resolution: Upgrade drive firmware to latest version
Article ID Dell Security Advisories Date
DSA-2013-141 Unity VSA and Unity XT Security Update for Multiple Vulnerability May 8, 2023
Dell Unity, Dell UnityVSA, and Dell Unity XT Security Update for
DSA-2023-034 Jan 30, 2023
Multiple Vulnerabilities
DSA- 2022-209 Security Update for Multiple Vulnerabilities July 28, 2022
DSA-2022-138 Security Update for a Cross-Site Scripting Vulnerability May 11, 2022
DSA-2022-021 Security Update for Multiple Vulnerabilities April 29,2022

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 Dell Unity Newsletter – July 2023

Top Customer Viewed Knowledgebase Articles

The following Knowledgebase articles were frequently referenced in the previous 90 days:

Article Number Article Title

Dell Unity: Windows host using native MPIO unable to see LUNs on de-populated
000212923
Unity XT 380
000210339 Dell Unity: SupportAssist Limitations for Unity OE 5.3
Dell Unity: Cannot Configure Unity Integrated SRS or SCG (Centralized Secure
000212176
Remote Services) (Error Code:0x6400b82) (User Correctable)
Dell Unity: If STIG and User Account Settings are Both Enabled, Following
000212222 Knowledge Base Article 22355 to Reset the Admin and Service Password by
Pressing the NMI Button May Not Work (Dell correctable)
000210994 Dell Unity: How to Rename an Existing LUN or Data Store
Dell Unity: Unable to Back up vCenter Server Appliance to Unity NFS Shares Using
000212114
VMware Appliance Management Interface After Upgrading Unity to 5.1
Dell Technologies Unity: Management IP address in alert email Subject line, or
000209816
message body is a security issue (Dell Correctable)
Dell Unity: How to ensure that async block replication uses multiple network
000211847
interfaces (User correctable)

New Knowledgebase Articles

The following is a partial list of the Knowledgebase articles that were created recently.

Article Number Article Title Date

Dell Unity: Unable to find Host Group option on GUI (Customer
000207156 Jan 04, 2023
Correctable)
000200921 SP may reboot after being up for 275 - 300 days (Dell Correctable) Jan 17, 2023
000210994 Dell Unity: How to rename an Existing LUN/DataStore Mar 11, 2023
000211582 Dell Unity: Files created with "hidden" attribute after updating Mac to Mar 24, 2023
Version 13 (macOS Ventura) (User Correctable)
000211673 DELL Unity: Mapping issue with Multiprotocol NAS Server Mar 28, 2023
000211847 Dell Unity: How to ensure that async block replication uses multiple
Mar 29, 2023
network interfaces (User correctable)

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 Dell Unity Newsletter – July 2023

Dell Unity: Unable to Back up vCenter Server Appliance to Unity NFS

000212114
Shares Using VMware Appliance Management Interface After Apr 06, 2023
Upgrading Unity to 5.1
Dell Unity: If STIG and User Account Settings are Both Enabled,
000212222 Following Knowledge Base Article 22355 to Reset the Admin and
Apr 10, 2023
Service Password by Pressing the NMI Button May Not Work (Dell
correctable)
000212605 Dell Unity: Is Unity affected by CVE-2022-38023? (User Correctable)
Apr 20, 2023

Dell Unity: How to delete SMB share and Quota from Unisphere GUI.
000214274
May 26, 2023
(User Correctable)
Dell Unity: SRA File appliance not detecting the correct replication
000214347
May 30, 2023
status - shows Failover in progress
Dell EMC Unity: Adding NTP server failing with "Cannot create NTP
000214403 servers. At least one of the specified NTP servers is not working (Error May 31, 2023
Code:0x6000840)" error message (DellEMC Correctable)
Dell Unity: Upgrading to Operating Environment 5.3 causes SSH
000214546
Jun 02, 2023
protocol to be disabled-User Correctable

Videos

ATTENTION: Before proceeding with any Storage Processor (SP) maintenance activity, please consult
KB article 000196684 regarding Dell's recommendation to disable write cache first.

Part type Part Time Video

Add a 2.5-inch drive to 25-drive Disk Array Enclosure

1:14 Watch Video
(DAE)

Replace a 2.5-inch drive in a 25-drive DAE 2:50 Watch Video

Add an optional 3.5-inch drive to a 15-drive DAE 1:14 Watch Video

Drives Replace a 3.5-inch Drive in a 15-drive DAE 2:50 Watch Video

Replace a DPE internal M.2 drive:

3:28 Watch Video
Unity x00/F Series, x50/F Series, and 380/F

Replace a DPE internal M.2 drive:

3:23 Watch Video
Unity 480/F, 680/F, 880/F

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 Dell Unity Newsletter – July 2023

Part type Part Time Video

Add a 15-drive Disk Array Enclosure (DAE) 2:15 Watch Video

DAE Add a 25-drive DAE 2:17 Watch Video

Replace a DAE enclosure 5:16 Watch Video

Replace a Disk Processor Enclosure (DPE) Power

2:40 Watch Video
Power Supply
Supply Replace a 25-drive DAE power supply with cooling
1:32 Watch Video
Module

Replace a DPE cooling module:

3:56 Watch Video
Fan / Unity x00/F Series, x50/F Series, and 380/F
Cooling Replace a DPE cooling module
3:02 Watch Video
Unity 480/F, 680/F, 880/F

Add an optional I/O module 2:20 Watch Video

I/O Module
Replace a faulty I/O module 2:20 Watch Video

Replace a DPE DIMM:

3:00 Watch Video
Unity x00/F Series, x50/F Series, and 380/F
Memory
Replace a DPE memory module
6:40 Watch Video
Unity 480/F, 680/F, 880/F

Embedded Replace a faulty Embedded Module

2:44 Watch Video
Module

Port Card Add a DPE 4-Port Card to the embedded module 3:28 Watch Video

Link Control Replace a Link Control Card (LCC) in a 15 Drive DAE 3:47 Watch Video
Card Replace a Link Control Card (LCC) in a 25 Drive DAE 3:41 Watch Video

Add a CNA (Converged Network Adapter) SFP+

SFP+ 4:10 Watch Video
(Small Form-factor Pluggable) transceiver
Transceiver
Replace an SFP+ transceiver 2:38 Watch Video

Storage Replace a Storage Processor (SP)

8:25 Watch Video
Processor

DPE Quick Start: Unity x00/F Series, x50/F Series, and

Quick Start 3:14 Watch Video
380/F
– Install
DPE Quick Start: Unity 480/F, 680/F, 880/F Series 2:55 Watch Video

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 Dell Unity Newsletter – July 2023

End of Standard Support

The updated Dell Infrastructure Solutions Group Software Standard Support Policy is available here: KB
000206598.

These tables provide the upcoming hardware and OE software EOSS* dates for all Unity products:

Unity System End of Standard Support dates:

Model EOSS* Date

Dell Unity 300 July 31, 2025
Dell Unity 300 DC Dec 30, 2027
Dell Unity 300F July 31, 2025
Dell Unity 350F July 31, 2025
Dell Unity 350F DC Dec 30, 2027
Dell Unity 400 July 31, 2025
Dell Unity 400 DC Dec 30, 2027
Dell Unity 400F July 31, 2025
Dell Unity 450F July 31, 2025
Dell Unity 450F DC Dec 30, 2027
Dell Unity 500 July 31, 2025
Dell Unity 500 DC July 31, 2025
Dell Unity 500F July 31, 2025
Dell Unity 550F July 31, 2025
Dell Unity 550F DC July 31, 2025
Dell Unity 600 July 31, 2025
Dell Unity 600 DC July 31, 2025
Dell Unity 600F July 31, 2025
Dell Unity 650F July 31, 2025
Dell Unity 650F DC July 31, 2025
Dell Unity XT 380 TBD
Dell Unity XT 380F TBD
Dell Unity XT 480 TBD
Dell Unity XT 480F TBD
Dell Unity XT 680 TBD
Dell Unity XT 680F TBD
Dell Unity XT 880 TBD
Dell Unity XT 880F TBD

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 Dell Unity Newsletter – July 2023

Unity Operating Environment software, Release dates and End of Standard Support dates:

Product Version Release Date EOSS* Date

Unity OE 5.0.4 10-Nov-20 30-Nov-23
Unity OE 5.0.5 3-Dec-20 31-Dec-23
Unity OE 5.0.6 8-Jan-21 31-Jan-24
Unity OE 5.0.7 15-Apr-21 30-Apr-24
Unity OE 5.0.8 24-Jan-22 31-Jan-25
Unity OE 5.1.0 21-Jun-21 30-Jun-24
Unity OE 5.1.1 01-Oct-21 01-Oct-24
Unity OE 5.1.2 29-Dec-21 31-Dec-24
Unity OE 5.2.0 29-Apr-22 30-Apr-25
Unity OE 5.2.1 28-Jul-22 31-Jul-25
Unity OE 5.2.2 27-Jan-23 31-Jan-26
Unity OE 5.3.0 05-May-23 31-May-26

* EOSS = End of Standard Support. EOSS indicates the date after which standard technical support is no longer
available. Post Standard Support for the hardware may be available after EOSS.

Unity Operating Environment Software Release Notes can be found here:

https://www.dell.com/support/kbdoc/en-us/000126652/dell-emc-unity-info-hub-product-documents-and-
information

CloudIQ - Users indicate that CloudIQ helps them resolve issues faster and
save hours per week.
CloudIQ is the cloud native AIOps application included with Dell ProSupport and ProSupport Plus that monitors
the health of Unity, Unity XT and other Dell systems and provides recommendations for remediation of issues.
CloudIQ reports performance analytics including performance anomaly detection and impact, capacity
analytics including anomaly detection and capacity full projections, inventory data, notification of systems
needing updates, reclaimable storage and more. Users surveyed consistently indicate that CloudIQ helps them
resolve issues faster and save hours per week.
See KB 000067484 for instructions on Dell Unity: General procedures to onboard Unity arrays to CloudIQ.
Learn more about CloudIQ at https://www.dell.com/cloudiq

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 Dell Unity Newsletter – July 2023

CloudIQ AIOps Monitoring & Analytics for Unity

NEWS: CloudIQ introduces performance forecasting for Unity systems

• Watch our storage expert explain CloudIQ here.

• Watch this CloudIQ Storage Performance and other demos listed below.

New CloudIQ features for Unity

• Performance Forecasting
• Improved Performance Metrics for File Systems
• Powered-Off Virtual Machines in Reclaimable Storage

CloudIQ also now provides Optical Failure Prediction and Congestion Spreading Detection for Connectrix
Storage Area Network Switches.
Read this for more details CloudIQ New Feature List January 1, 2022 - May 3, 2023.

About CloudIQ Health Monitoring & Analytics

CloudIQ is the cloud-native application included with Dell ProSupport and ProSupport Plus that monitors Unity
and other Dell storage, as well as Dell server, network and hyperconverged infrastructure systems.
CloudIQ reports storage:

• Health scores and recommended remediation

• Performance analytics including anomalies and impact
• Capacity analytics and capacity full projections
• Reclaimable storage
• Inventory data and more.
Users surveyed consistently indicate that CloudIQ helps them resolve issues faster and save hours per week.

See KB# 000067484 for how to onboard CloudIQ for your Unity systems.

See these short demo videos: CloudIQ Home Page CloudIQ Storage Performance CloudIQ Storage
Capacity

Learn more at www.dell.com/cloudiq

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 Dell Unity Newsletter – July 2023

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Copyright © 2023 Dell Inc. or its subsidiaries. All Rights Reserved. Dell, EMC, Dell Technologies and other trademarks are trademarks of Dell Inc. or its
subsidiaries. Other trademarks may be trademarks of their respective owners.

Published Aug 2023

Dell believes the information in this publication is accurate as of its publication date.

The information is subject to change without notice.

THE INFORMATION IN THIS PUBLICATION IS PROVIDED “AS-IS“. DELL MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH
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