AWARNESS AND IMPACT OF BSAFE

TRAINING PROGRAM IN SHAHI

EXPORTS - UNIT 6

SHALINI RAJ
REG NO – 2237955
COURSE – MSW HRDM
SEMESTER- 2ND
SESSION – 2022-24
INTRODUCTION

This report contains the details of the awareness and impact among the workers about BSafe
training program conducted in Unit 6 of Shahi Exports Pvt. Ltd on 15th and 16th February
2023. BSafe is a program jointly designed by the OD team of Shahi and Kshitij, an NGO, to
build awareness among workers regarding violence, different kinds of violence and ways to
approach different grievance redressal mechanisms available at Shahi. The larger vision of
the program is to promote zero tolerance towards any kind of harassment and violence at
workplace from internal and external stakeholders.

OBJECTIVE

To gauge employees' knowledge of the various forms of workplace violence and the channels
for resolving complaints that they learned through the BSafe training program.

METHODOLOGY

One -to- one interview with a total of 22 workers in unit 6 who attended the BSafe training.

DATA ANALYSIS AND INTERPRETATION WITH GRAPH

22 employees from Unit 6 who participated in the B Safe training session were interviewed.
The interviewer asked specific questions to learn more about the workers' knowledge of
workplace violence and the various solutions to the problems they encounter at work. Each
interview began with the interviewer introducing themselves, followed by questions about the
interviewee's name, native, employee number, card number, and department.
INTAKES FROM BSAFE PROGRAM

PARTICULARS No. of responses percentage

I liked the program 5 23%
I got new information from the 1 5%
program
I got to know about suggestion 8 36%
box, OD, HR &welfare officer,
INACHE, HOTLINE

All of the above 8 36%

INTAKES FROM BSAFE PROGRAM

I liked the program
I got new information from the program
I got to know about suggestion box, OD, HR &welfare officer, INACHE, HOTLINE
All of the above

23%
36%
5%

36%

Out of the 22 responses 8 respondents (36%) responded by saying they prefer all of the above
option. 8 respondents (36%) responded by saying they got to know about suggestion box,
OD, HR and welfare officer, INACHE and HOTLINE. 5 respondents (23%) responded that
they liked the program. One respondent (5%) responded by saying they got new information
from the program. On an average majority of the people responded all of the above which
means they liked the program, they got new information from the program and they got to
know about suggestion box, OD, HR, welfare officer, Inache and hotline.
RESPONSE TO UNUSUAL GESTURES

PARTICULARS No. of responses percentage

I will complain 21 95%
I will stay quiet because I have a fear of 0 0%
being targeted or losing my job
I will go back to work as I feel they have a 1 5%
power to do that
I will stay quiet because the complaint may 0 0%
not be addressed fairly

RESPONSE TO UNUSUAL GESTURES

0%
0%

5% I will complain

I will stay quiet because I have a fear

of being targeted or losing my job
I will go back to work as I feel they
have a power to do that
I will stay quiet because the complain
95% may not be addressed fairly

21 respondents out of 22(95%) mentioned that they will complaint if they face any unusual
gestures, which clearly indicates that through BSafe they have understood how to respond to
these types of instances. Only one respondent (5%) said they will go back to work as they
feel that the supervisors have a power to do that .
WORKER’S PERSPECTIVES ON INSTANCES WHERE THEY CAN RAISE A
COMPLAINT

PARTICULARS No. of responses percentage

Supervisor/co-worker talks or touches 6 27
inappropriately.
Being called by names that I am embarrassed of 2 9
like kulli, moti, kaali or Making fun of my
personal life
Physical violence-(eg; Throwing the garments) 5 23
Using bad words/ yelling 4 18
All of the above 11 50

WORKER’S PERSPECTIVES ON
INSTANCES WHERE THEY CAN
RAISE A COMPLAINT
No. of responses percentage

60 50
50
40 27
30 23 18
20 6 9 11
2 5 4
10
0

Out of 22 responses 11 respondents (50%) responded by stating that they will complain in all
the above instances. 6 respondents (27%) responded by stating that they will complaint if
their Supervisor/co-worker talks or touches inappropriately. Another 5 (23%) mentioned that
they will complain if they face any Physical violence-(eg; Throwing the garments).4
respondents (18%) responded by stating that they will complain someone use bad words or
yells at them . 2 (9%) respondents mentioned that they will complaint if someone calls them
names that they are embarrassed of like kulli, moti, kaali or Making fun of their personal
life.
WORKER’S COMFORTNESS TO MAKE A COMPLAINT THROUGH GRM

PARTICULARS No. of responses percentage

a. Comfortable 21 95%
b. Uncomfortable 1 5%
c. I prefer approaching people 0 0%
outside the organization

WORKER’S COMFORTNESS TO MAKE

A COMPLAINT THROUGH GRM

a. Comfortable

5%
0%
b. Uncomfortable

c. I prefer approaching
95%
people outside the
organization

Out of the 22 respondents 21 (95%) mentioned that they feel comfortable to use the 6 pillars
of grievance redressal mechanisms. Only one respondent said they are uncomfortable.
KNOWLEDGE ABOUT EXISTANCE OF INTERNAL COMMITTEE

PARTICULARS No. of responses percentage

Yes 17 77%
No 5 23%

KNOWLEDGE OF IC

23%

Yes
No

77%

Out of the 22 responses 17 respondents(77%) responded by stating that they know that the
Internal committee exists under POSH act. 5 respondents (23%) mentioned that they don’t
know about internal committeeThis means through the BSafe training program the workers
got to know about internal committee which is mandatory under the act.
WORKER’S AWARENESS ABOUT SIX PILLARS

Six pillars/ PARTICULARS yes percentage No percentage

Hotline 14 64% 8 36%

Inache 22 100% 0 0%

HR/ Employee welfare 18 82% 4 18%

OD 15 68% 7 32%

Suggestion box 22 100% 0 0%

Committee 17 77% 5 23%

 HOTLINE Inache
YES
NO

0%

36% yes
No
64%
100%

OD HR/ welfare officer

YES YES

NO NO
18%
32%

68%
82%

Committee Suggestion box

YES
NO
YES
23% 0% NO

77%
100%
Out of the 22 respondents 14 (64%) responded by stating that they know hotline.8
respondents(36%) said they don’t know about hotline.
Out of the 22 respondents 22(100%) responded they know INACHE.

Out of the 22 respondents 15 (68%) responded by stating that they know OD. 7
respondents(32%) said they don’t know about it.

Out of the 22 respondents 18 (82%) responded by stating that they know HR/ Welfare officer.
4 respondents(18%) said they don’t know about it.

Out of the 22 respondents 22(100%) responded they know suggestion box.

Out of the 22 respondents 17 (77%) responded by stating that they know committees. 5
respondents(23%) said they don’t know about committees.

This means workers have a greater awarness on INACHE and suggestion box.
ANONYMITY OF COMPLAINANT IN INACHE

PARTICULARS No. of responses percentage

a. True 22 100%
b. False 0 0%

ANONYMITY OF COMPLAINANT
IN INACHE
True

FALSE
0%

100%

22 out of 22 (100%) participated in the interview are aware that INACHE's key aspect of the
complainant's anonymity. From this it can be concluded that the BSafe training program
helped the workers to gain important information about each grievance redressal mechanism.
LOCATION OF SUGGESTION BOX

Location/ PARTICULARS No. of Percentage

respondents
canteen 4 18
Near washroom 6 27
Both 8 37
Don’t know 4 18

LOCATION OF SUGGESTION BOX

canteen
18% 18% Near washroom

Both

Don’t know

27%
37%

Respondents was asked an open ended question about the location box ,out of the 22
respondents 6 (27%) respondents responded by stating that it was located in the washroom
whereas 4 (18%) respondents responded by stating that it was located in canteen while 8
(37%) respondents stated both the washroom and canteen . 4 (18%) respondents have no idea
about the location of suggestion box.
RESPONDENT’S ON RECALLING HOTLINE NUMBER

PARTICULARS No. of response percentage

yes 0 0

no 22 100

AWARNESS ABOUT HOTLINE

NUMBER
yes
no
0%

100%

Out of the 22 respondents 22 (100%) respondents responded by stating that they don’t
remember the hotline number. It can be assumed that because it is a long number, workers
can’t remember it. Initiatives to save the number in their cellphones should be promoted.
WORKERS TRUST TO USE GRIEVANCE REDRESSAL MECHANISMS

PARTICULARS No. of response percentage

YES 22 100

NO 0 0

WORKERS TRUST TO USE GRIEVANCE

REDRESSAL MECHANISMS

0%

YES
NO

100%

Out of the 22 respondents 22(100%) responded by stating that they trust that their grievances

will be addressed fairly, from this it is clear that the respondents have awareness about the

grievance redressal mechanisms and Bsafe has helped in building trust among workers on

grievance redressal mechanisms.

AWARENESS ABOUT COMMITTES

Committee / No. of respondents %

PARTICULARS

a. Environment, health, 15 68
and safety

b. Canteen Committee 22 100

c. Works Committee 14 64

d. Grievance redressal 15 68
committee
e. Internal committee 16 73

CORRECTLY MATCHED
no of respondents percentage
100%

73 %
68 %

68 %
64 %
22

16
15

15
14

ENVIRONMENT, CANTEEN WORKS GRIEVANCE INTERNAL

HEALTH, AND COMMITTEE COMMITTEE REDRESSAL COMMITTEE
SAFETY COMMITTEE

Out of the 22 responses 22 respondents (100%) responded by saying that they know about
canteen committee as well as its functions, 16 respondents (73%) responded by saying that
they know about internal committee, 15 respondents (68%) responded that they know about
EHS committee as well as their functions. Another 15 respondents (68%) responded by
saying they know about grievance redressal committee and its functions, 14 respondents
(64%) responded by stating that they know about works committee and its functions. The
respondents had a mixed awareness about the different committees.
WORKER’S SATISFACTION ON GRIEVANCE REDRESSAL MECHANISMS

PARTICULARS No. of responses percentage

Satisfied 22 100%

Unsatisfied 0 0%

SATISFACTION ON GRIEVANCE
REDRESSAL MECHANISMS

0%

Satisfied
Unsatisfied

100%

Out of the 22 respondents 22 (100%) respondents responded that they are satisfied with the
existing mechanisms. Thus by this it is clear that they are neither uncomfortable nor prefer
approaching people outside the organization.
RESPONSES ON HOW INTERESTING THE PROGRAM WAS

PARTICULARS No. of response Percentage

YES 22 100
NO 0 0

RESPONSES ON HOW INTERESTING

THE PROGRAM WAS

0%

YES
NO

100%

Out of the 22 respondents 22 (100 %) responded by stating that the training program was
interesting. Respondents also mentioned that they enjoyed the activities involved in the
program to a great extent.
CONCEPTUAL UNDERSTANDINGS FROM THE PROGRAM.

PARTICULARS No. of response Percentage

YES 22 100

NO 0 0

CONCEPTUAL UNDERSTANDINGS
FROM THE PROGRAM

0%

YES
NO

100%

Out of the 22 respondents 22 (100%) responded by stating that they understood the different
concepts discussed as a part of the program. They got to know more about the different
grievance redressal mechanisms as well as the different violations that can happen at
workplace and whom to approach in case of any of the instances as well as what to do in
those instances.
FEEDBACK

PARTICULARS No. of respondents %

I like the program 19 86

I did not like the program 0 0

we need more such program 9 41

FEEDBACK

WE NEED MORE SUCH

PROGRAM 41

I DID NOT LIKE THE

PROGRAM
0
percentage of respondents

I LIKE THE PROGRAM 86

0 20 40 60 80 100

Out of the 22 respondents 19 respondents (86%) mentioned that they like the program, and 9
respondents (41%) mentioned that they need more such programs. From this we can
understand that the respondents were satisfied with the program as well as they benefited
from the program as majority mentioned that they like the program.
FINDINGS
 36% of respondents liked the BSafe training program, they got new information and
also they got to know about suggestion box, OD, HR/ Welfare officer
 95% of respondents are confident to complain on various circumstances that call for
action
 50 % of respondents are able to identify the circumstances that call to register a
complaint
 95% of the respondents are comfortable in addressing their issues through GRM
 77 % of respondents are aware about Internal Committee existing under POSH act
 100% of respondents know about INACHE and its basic feature of anonymity of
complainant.
 64% of respondents know about hotline number
 82% of respondents know about HR/ Welfare officer as a GRM
 68% know about OD
 77 % of respondents know about committees existing for dealing with various issues.
 All of the respondents know about suggestion box
 37 % of respondents know both the locations of suggestion box
 68% of respondents know about the purpose of EHS committee
 100% of respondents know about the purpose of canteen committee
 64 % of respondents know the purpose of works committee
 68% of respondents know about the purpose of grievance redressal committee
 73% of respondents know about the purpose of internal committee.
 All the respondents trust the 6 pillar mechanism
 All the respondents found it interesting the training program
 All the respondents were able to understand the concept conveyed through BSafe.
 All the respondents are satisfied on GRM
 86 % of respondents liked the program and 41 % said they need more such programs.
IMPACT

The impact of BSafe training program is positive, there are workers in shahi exports who are
less educated and some of them are illiterate they were not aware of their rights, BSafe
program helped them to be empowered not only at their workplace but outside the workplace.
A chance of workers being exploited by their superior is limited and the workplace is more
secure and safe place for them after BSafe program.

OBSERVATION

B Safe training helped the workers to gather information on GRM. It also program
empowered the workers to raise complaints. It also helped them to identify various kinds of
violence and what action they can take against them. Majority of the workers are aware about
the various committees existing for different purposes. It is observed that the workers know
the concept but sometimes they find it difficult to remember the terms associated with it. The
workers are highly aware of INACHE and suggestion box. The interviewed workers are
aware of the anonymity offered in using INACHE. The workers find it difficult to remember
a long hotline number. The workers trust the six pillar mechanism. Most of the workers
found it interesting to be part of BSafe training program. The workers are also able
understand the concept conveyed in the BSafe training program. The workers are satisfied
with the mechanisms provided for their wellbeing.
CONCLUSION

The channels for grievance redress allow employees to resolve their problems. Furthermore,
they ought to have the power to utilize the options. The workers were greatly supported in
this endeavor by the B Safe training program. More initiatives that educate workers about
welfare protections are needed. INACHE is a really useful tool, and the employees are more
knowledgeable about it. The current grievance redressal methods are well-liked by the
workforce, but they should be reinforced. Although employees are aware that there is a
hotline for them, it is difficult to remember the number. Hence, a small number will work
better. Employees are aware that committees exist for them, but they require more
clarification regarding the duties of each committee. Employees are aware of a grievance
procedure and suggestion box. The available mechanisms are being used by employees with
confidence, and they should be strengthened.